Horizon Sales and Lettings Middlesbrough reviews

★★★★★ 5/5

Google

This is my first time using Horizon and honestly they blew my mind away with their professionalism. Victoria especially was very warm, pleasant and reassuring, at each point of the letting process, she communicated effectively with me and …

Clifford · 14 April 2025

★★★★★ 5/5

Google

Absolutely amazing service, put our house up for sale on 28th November and accepted an offer on 10 December! The whole team were fantastic from Brian's valuation to Abigail handling viewings and offers. Thanks so much 🙏 …

Gemma · 14 April 2025

★★★★★ 5/5

Google

A huge thank you to Vik for helping me with my sale on an investment property. So quick and easy and I had zero stress when dealing with vik, she took it upon herself and really went above and beyond. Looking forward to using Horizon again in the future!

Geeta · 1 December 2023

★★★★★ 1/5

Google

My girlfriend and I have had a terrible experience with this letting agency. We saw a property as soon as it was listed and knew we would have been one of the first to enquire. We were offered a viewing that was to take place 6 days later and assured it would be the first viewing. We were keen to place a holding deposit straightaway to secure it but were told that the landlord is keen on viewings as he wants feedback for the property, which in hindsight is interesting as the landlord was not present for the viewings. Despite being told we were the first viewing, my girlfriend arrived at the property and was greeted by someone else who had just viewed it and was leaving. She was also told at the viewing that the letting agency had already received applications for the property, when they hadn’t allowed us to submit one until after we viewed it as the landlord wants ‘feedback’ despite us saying we definitely wanted the property and enquiring as soon as it was posted. At this point we felt completely fobbed off as it was clear we had been treated differently to other people for whatever reason. We did find this ‘feedback’ issue strange from the start, as surely you have all the feedback you need if you’ve got someone that wants to put a deposit down on it straight off the bat. But we thought ok, maybe the landlord just wants to meet the applicants so he knows who’s going to be living in his property which is fair enough. However, all of this didn’t matter in the end anyway as we were finally told the truth days later which was that the landlord intends to sell the property and just wanted ‘feedback’ from prospective tenants. As a result, we wasted over a week of our time chasing a property that they had no intention to let out. The letting agency surely would have been aware of the landlord’s possible intention to sell and should have been transparent with potential applicants. In our case, I have been offered a job in the Teesside area and I am under time pressure to secure somewhere to live to enable me to start the job as I’m currently based three hours away. This has wasted crucial time where we could have put more energy into other properties let by real landlords who don’t treat people this way. Both the ‘landlord’ and letting agency have failed to act with integrity and have treated prospective tenants like guinea pigs for the landlord’s ‘feedback’ experiment. Another shocking thing we learned is that they are still taking viewings for the property as a rental despite telling us that the landlord intends to sell it. We are absolutely stunned that they are happy to continue misleading people. The letting agency has apologised for any disappointment caused and in fairness, everyone we spoke to was pleasant, but at this point that just isn’t important anymore as we aren’t only disappointed, we are disgusted. My girlfriend had to take time out of work for this viewing, as would other prospective tenants and both the landlord and letting agency have shown - and are continuing to show - no consideration for this. Finding a home is stressful enough without having a property dangled in front of you and not knowing there’s no chance you’ll be able to rent it anyway as the landlord simply just wanted his ego stroked to get a feel for the market. My girlfriend and I have both rented properties independently in the past and have never experienced anything like this. We can only hope that we do secure somewhere to live in the next week or so before I have to admit defeat and stay where I am currently. So a word of warning, please be careful with this letting agency if there is a property advertised by them that you wish to pursue.

Lauren · 31 July 2022

★★★★★ 5/5

Google

Highly recommend property partners. Very professional, good communication and partners for building up a perfectly balanced property portfolio including all services you need.

Rick · 14 August 2025

★★★★★ 5/5

Google

Having good experience with Charlotte, Denis and the rest of the team. They are clearly and helpful to find a suitable investment.

Jeff · 14 August 2025

★★★★★ 5/5

Google

We have had excellent service in buying our first home. Abigail has kept us informed at every step. She's been on hand to answer all our questions and keep us on the right track.

Dan · 28 March 2025

★★★★★ 5/5

Google

Fantastic and quick service from start to finish . House sold and completed in 6 weeks. Special thanks to Abigail Robson who was fantastic, she went above and beyond throughout. Be back to sell another very soon, 5*

Amit · 21 May 2024

★★★★★ 5/5

Google

Abby was fantastic from start to finish with my purchase. Always there to chase up any questions, very prompt in comparison to a lot of other agents. We will be using again !

Ollie · 7 August 2024

★★★★★ 5/5

Google

I have had a brilliant experience with Horizon sales and lettings, specifically with Victoria Hesse who is one of the estate agents. Victoria showed myself and my family around a property in Thornaby and was very pleasant to talk to as well as very informative, from there she has answered every questions and been ery helpful in the process of us renting a new property. Overall a brilliant experience and would highly recommend Horizon and Victoria. Thank you!

Lee · 21 August 2024

★★★★★ 5/5

Google

We have a close working relationship with Horizon and our portfolio is growing in the right direction. Charlotte has been great from start to finish and is always on hand outside of working hours whilst i am overseas which is very much appreciated

ALCR · 1 November 2023

★★★★★ 5/5

Google

I had a lovely experience renting a property at Ullswater Close Middlesbrough through Horizon. Relocating from Southend in Essex County could not have been made easier... …

Chukwuemeka · 14 April 2025

★★★★★ 1/5

Google

From the start of the sales process, where the agent didn’t turn up for the appointment this company was disappointing. Didn’t return calls .. didn’t keep us updated. (The office was being renovated, waiting for new staff.. staff on holiday…just popped out … will call you later .. etc etc ) it’s the dog ate my homework company. BUT they did manage to find a buyer which our brilliant solicitor kept us informed and updated on. The day the sale went though Horizon suddenly managed to call us 3 times in one day!!! Awful company.. very very disappointing ..if your selling not buying use someone else!!!

Sheena · 30 May 2024

★★★★★ 5/5

Google

100% recommend their services and would absolutely refer friends and family looking into getting their properties sold or looking for a new property. I dealt with Charlotte and she was super friendly and extremely helpful! A great level of professionalism. Thankyou!

Hollie` · 1 November 2023

★★★★★ 5/5

Google

I cannot recommend Horizon Sales & Lettings enough for property management/investment! Entrusting them with my investment property was the best decision I could’ve made. …

Z · 14 April 2025

★★★★★ 5/5

Google

Dealing with Jordan was like a breeze from start to finish he helped us along the way to purchase our first ever home! We generally didn’t have a clue and Jordan helped us every way he could even guiding us through the Solicitors forms.

Caitlin · 24 July 2023

★★★★★ 1/5

Google

My experience with Horizon sales and lettings was extremely disappointing. Throughout the process, they consistently failed to keep us updated on important developments. To make matters worse, they even sent us a memorandum of sale with incorrect information after notifying them to correct the details this still was not done, leading to the vendor backing out. Shockingly, we weren't informed of this until our solicitor brought it to our attention. The lack of communication and attention to detail displayed by this sales team is unacceptable and has left us thoroughly dissatisfied with our experience. Now they using there clauses to not refund our £3600. DO NOT PAY SOURCING FEEE THEY WONT CONTACT YOU AFTER.

Mahnoor · 24 February 2024

★★★★★ 5/5

Google

Full house refurbishment recently completed to a great standard and within the agreed timescales. Martin and Chris were always on hand, providing regular updates and resolving any unexpected problems along the way. Nothing was ever a problem throughout the process I will definitely use this company again for my next development and highly recommend BradPositiveResponsiveness, Quality, Professionalism, Value

Bradley · 29 August 2021

★★★★★ 5/5

Google

All at Horizon do an amazing job with anything and everything regarding property. I specifically dealt with Charlotte, who was extremely helpful and attentive throughout every step of the way. Would always recommend!

Ryan · 1 December 2023

★★★★★ 5/5

Google

Chris at Horizon was excellent. He was very professional and helpful, nothing was too much he went above and beyond. I will definitely be recommending him to others, thank you Chris! Great experience.

Hannah · 1 November 2023

★★★★★ 5/5

Google

Sold my house through Horizon nothing was too much trouble. Charlotte and Chris were always on hand and Martin even carried out a weekend viewing whilst we were on holiday. Highly recommend.

Michael · 1 November 2023

★★★★★ 5/5

Google

The team at Horizon are an absolute pleasure to work with! Lyndsey is so helpful with anything we may need and works with us to get any issues resolved quickly. Can't recommend her service enough! :)

Sabah · 10 July 2023

★★★★★ 5/5

Google

Horizon Sales and Lettings took a massive stress off our hands. They were fast and effective and the most amazing customer service. Our house was sold almost instantly and we were kept up to date with everything. I highly recommend Chris and the team! Amazing business. Thank you xPositiveResponsiveness, Quality, Professionalism, Value

Kim · 29 August 2021

★★★★★ 5/5

Google

A lovely company to deal with especially Charlotte and Chloe, they have been very professional and helpful throughout the process, the video tour and 3D walk around of the property are as good as being there in person! Great work guys I would highly recommend. ;)

Zah · 30 June 2022