Gleeson Homes Tees Valley Middlesbrough reviews

★★★★★ 5/5

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Customer Experience

I just wish to add my name to the list of reviews that express their satisfaction with Gleeson Homes at The Green, Blidworth. I wish to say a big thank you to Mary, whose patience and professionalism helped us throughout our move. I would also like to give a special thank you to Richard ( Site Manager ) and Julia ( Customer Care ) whose continued support after our move has been greatly appreciated.

Judy · 27 January 2024

★★★★★ 5/5

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Bracks Farm - Great customer service!!

What a wonderful visit to the Bracks Farm sales office yesterday, meeting Alison who was covering the usual sales woman. She was so reassuring & knowledgeable & we feel much more reassured about the process after talking to her. Hoping that she’ll be able to sort things out for us this week. 🤞

Julie · 10 May 2026

★★★★★ 5/5

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Great experience 🤩

Mauricia, she is very kind, lovely and professional. The experience was amazing, she kept us updating through whole process, we really enjoyed and had a great experience. She is one of kind 😊😊😊

Rashad · 21 September 2026

★★★★★ 5/5

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Sales advisor Tom

Sales advisor Tom who we’ve met at the Bracks Farm branch has been brilliant with us, answering all questions and finding we don’t have many questions to ask as he’s thought of everything we may want or need to know!

Kate · 6 August 2026

★★★★★ 1/5

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Post development

Post development, development not complete. All houses sold Gleeson leaves. Roads unfinished, communal gardens not completed, lots of builders waste left on site. Many phone calls to chase Gleason, no response or someone will call you back. Appalling customer service. Would advise people not to buy a Gleason home. Happy to share photos of the mess they have left…… site is Rhodes Point

Alex · 1 October 2026

★★★★★ 5/5

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The Pastures

Competed a couple of days ago and everything is look really good!! Being a first time buyer can be very daunting and Mary was so friendly and helpful, she made the whole experience great and answered any questions I was unsure of!! The house it lovely!! They got all my extra correct and it looks better than I imagined!! I want to thank Mary and the team for making this such a positive experience!!

Fay · 23 December 2023

★★★★★ 5/5

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Our experience with Gleeson homes has…

Our experience with Gleeson homes has so far been easy and smooth sailing. We reserved our home in July 2024 and are now currently waiting for a completion date. The sales women Nikita has been amazing since reserving. She has been very accommodating to our needs and efficient with communication. We look forward to moving into our brand new home!

Dana · 6 September 2024

★★★★★ 5/5

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I bought my home from Gleeson Homes…

I bought my home from Gleeson Homes nine months ago, and I couldn’t be happier with the experience so far. Any issues I’ve had have been very few and, when something has needed attention, it has been dealt with immediately.

Paul · 29 July 2026

★★★★★ 5/5

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Middlestone Meadows plot

It’s been over a year since we moved into our lovely home and we never had a problem since. The journey was a bit hectic for me as I was pregnant that time and working at the same time but Jackie was fab and very helpful and made the journey smooth for us. Jackie knows exactly what she’s doing, professional, very pleasant lady. I would definitely recommend Gleeson homes in Middlestone Meadows.

Joyce · 19 January 2024

★★★★★ 5/5

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Lovely helpful staff… visited Gleeson…

Lovely helpful staff… visited Gleeson in Knowsley last week and the staff couldn’t have done anymore to help. It’s really hard house hunting with little ones in tow but Kath and Karen were really patient with us as a family and so helpful even having colouring for the kids! Plenty to go away and think about for us and some beautiful homes to look around… thank you for all the information!

Danielle · 5 February 2024

★★★★★ 5/5

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Scott Hawthorn Fields

Scott Hawthorn FieldsWe moved in a few weeks ago to our new house on the hawthorn fields development and couldn’t be more happy Scott was so helpful the whole time even when we were the first to reserve on our street and the last to move in as the sake of our house fell through twice. Couldn’t have asked for anyone better to help and support us with everything.Thank you Scott.

Shania · 12 January 2024

★★★★★ 5/5

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John at Bracks Farm

John at Bracks Farm made buying mine and my girlfriends first home so much easier. He went above and beyond to help us with everything we asked for no matter how big or small. His help and support during all of this process was amazing and we really appreciate everything! We highly recommend John to anyone looking to buy a home.

Euan · 19 July 2024

★★★★★ 1/5

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Unfinished after nearly 6 months moved in. With 2 year update.

*Updated one week after receiving a reply**2 years on. An update*Almost 6 months into being moved in.The garden has not been leveled by Gleesons. I have had to contact and deal with the landscaping company by myself(which have been very helpful).Gleesons have not contacted me as you may expect from them replying so very quickly this to poor review. Not to mention I've left voice messages and called head office several times over the last month and a half trying to get someone to contact me. The number I was provided as my customer care number is a dud and does not work either.I messaged the project manager who basically fobbed me off saying I needed to deal with the landscaping company... even though they are supposed to have sorted the leveling out of the soil in the garden. They haven't even cut down a drain pipe and fitted a cover. I just have 8 inches of plastic 6" pipe sticking up down the side of the house. The manhole in the garden isn't fitted properly. Underneath the drains are full up of soil which is a concern in itself to their work.**2 year on update. They post very diligently in response to poor reviews. Yet they lie about contacting you. Noone was ever in touch like their social media person on here said they would be. Also. I'm out of my 2 year warranty now and have just discovered. Due to damage in the kitchen ceiling. Their plumbing under the bath has a leak.Do. Not. Buy. Gleesons!

Adam · 11 May 2023

★★★★★ 5/5

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Ousterley Woods

Ousterley Woods, Stanley. Peter in the sales office has been fantastic with helping our daughter, as she is all new to this being her first home. Very helpful from start to finish.

Lisa · 4 September 2026

★★★★★ 5/5

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We are currently in the process of…

We are currently in the process of buying our forever home. Catherine (The Rowans development) has been so helpful and efficient in every way possible. Nothing has been too much trouble. We’re so glad that Catherine is there to provide us with all the information that we need and so far she is making the process so easy.

Kimberley · 24 August 2024

★★★★★ 4/5

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From the start to this stage of…

From the start to this stage of contract exchange, Mauricia Shea have been so wonderful with her warm reception, guidance and professionalism. These have made the process so seamless for us.

OMORUYI · 4 September 2026

★★★★★ 5/5

Trustpilot

Fantastic customer care

We are currently in the process of purchasing a Gleeson home. Mary has been absolutely fantastic, given us all the information when needed and asked and made the process of buying our first home together amazing so far!From booking our visiting to asking lots of questions nothing has been too much for Mary. The experience we have had with Gleesons has been made by Mary ! Thank you!!!!

Consumer · 29 January 2024

★★★★★ 5/5

Trustpilot

Excellent and easy buying process

It has been a pleasure dealing with Gleeson so far, Victoria has been amazing from the start making the process hassle and stress free. Victoria is in regular contact with us to update on the build progress and we can’t wait to move in. Excellent service and would definitely recommend asking for Victoria if you are interested in buying at the spring mill development.

Customer · 5 April 2024

★★★★★ 5/5

Trustpilot

Brilliant Experience with Gleeson

Where do I start, from start to finish everything was seamless! Suzanne our sales manager was brilliant! She was very patience and accommodating from the start. She was always a phone call away and willing to answer any queries we had. We met Steve our site manager later on in the process but what a lovely guy he was, very friendly and helpful. Both him and Suzanne made our experience a great one.Best customer service and we would always recommend Gleeson to anyone. Thanks so much Gleeson for making out journey of getting a house awesome.

Olawole · 13 December 2024

★★★★★ 5/5

Trustpilot

We have had a great experience so far thanks to Dina

We have had a great experience so far. Dina Al-Asadi has been a tremendous help in assisting us with making an appointment to reserve our first home. Both myself and my partner were updated almost daily by Dina as to when our plot would be released and she was so helpful and informative. We especially appreciate her patience as we would be in touch almost every day with new queries. So far, great experience. Fingers crossed a smooth road to home ownership from here!

Olivia · 6 December 2024

★★★★★ 5/5

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Moorland View

I had such a smooth and straightforward experience buying my home with Gleeson. I originally just wandered in with no real intention of buying, but within a week I had put down my reservation fee and shortly after that, my deposit too, it all just felt right.

Gagan · 4 May 2026

★★★★★ 5/5

Trustpilot

Gleeson Homes provided excellent…

Gleeson Homes provided excellent customer service from start to finish in helping us purchase our new home.Karen Kyons was the senior sales executive at Gleeson Homes in Safari when we bought our home. She is a professional, helpful and caring person. She helped us select extras and kept in constant contact with me to keep me updated every step of the way, making the entire process easy.Haydn Bishop is the Site Manager at Gleeson Homes in Safari. He is a professional, work to heart, responsible and helpful person. Such as he explained the systems and equipments of the house to us in details and clearly when meeting with him and key release meeting.They are trustworthy. We are many thanks them. Because of their help in the process, we highly recommend to buy property in Gleeson homes.

Adith · 4 December 2024

★★★★★ 5/5

Trustpilot

Jackie was fantastic

Jackie was fantastic, supportive and knowledgable of the area, the house and rhe forthcoming experience of buying with gleeson. Jackie was able to talknme through all aspects of the home, including epc options and extras to help my move be less of a stress and more an experience. Not pushy in the slightest and truly listened to my needs.

Jonpaul · 7 June 2024

★★★★★ 5/5

Trustpilot

Brilliant customer service from Gleeson

The customer service has been excellent. Initially Andie in the sales office, then Shirley; and the site manager Steve and his deputy Gavin, and everyone on site working with them, have been so friendly and so helpful. These staff are really good - Gleeson should clone them!

Mr · 22 April 2026