Gleeson Homes Tees Valley Middlesbrough reviews

★★★★★ 5/5

Trustpilot

We bought our first home with Gleeson

We bought our first home with Gleeson, Amaara helped make the process as smooth as possible and she was so helpful with explaining the process to us. She helped us from the very beginning with getting us in contact with a mortgage advisor, we wouldn’t be in our first home now if it wasn’t for her. A real credit to the team. We moved in quickly, any snags we found prior to moving in were done for the day we moved in. Any snags with the house we’ve had since moving in, Mark and the team have been quick to arrange and sort. The team here have been great. Everything feels well looked after.

Fallon · 29 June 2024

★★★★★ 5/5

Trustpilot

Excellent experience

We moved up from Somerset to the Rainsborough Park Development. Considering it was such a huge move thanks to Sharon in the Sales Office and Neil the Site Manager it was stress-free. These guys are exceptional and an asset to the Company. Since we moved in they have been on hand in case we have any queries and nothing is too much trouble for them. The house is absolutely beautiful and we are so happy with it. Thank you Sharon and Neil you are superstars and we are so grateful to you. We look forward to many more years in our home and making more memories in it

Maggie · 27 June 2024

★★★★★ 5/5

Trustpilot

It’s been 64 days and I can still smell the fresh paint…

We initially visited the Rainsborough Park development to have a general ‘nosey’ and see what type of property would work for us, whether it would ultimately be with Gleason or another developer. 64 days later… we completed. Sharon was exceptionally helpful in the sales office. From explaining how the process would work via part-exchange, to supporting us right through to the completion date, I cannot fault her in any way and she is clearly an asset to the site. In the week leading up to completion, we met Neil, the site manager, as he gave us the tour of our property. His knowledge and professionalism came across immediately and he was very responsive to any questions that we had. A massive thanks go out to both of them.

Simon · 24 June 2024

★★★★★ 5/5

Trustpilot

Deborah at Monach Glen

After being very disappointed with other sites in the Bishop area, and the Sales Managers. We came across Monach Glen site, and Deborah. From the moment we stepped into her office it felt different, she cared. We wanted a 4 bed, so she sent us to another site to look at a finished one. We had sold our property, and we wanted this one, so we could proceed with the deposit. We lived over 3 hours away, so Deborah organised as much as she could when we were on hols in the area.Deborah made a very stressful situation so much easier. We can’t thank her enough. Alan and Sue Langley

Sue · 24 June 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with John at Bracks Farm, Bishop Auckland.. During my move into a new build, and I cannot praise his efforts enough. From start to finish, John demonstrated exceptional professionalism, organization, and dedication. He handled every detail with care, ensuring that the transition was as smooth and stress-free as possible.John's communication was impeccable; he kept me informed at every stage and was always available to answer questions and address any concerns I had. His attention to detail and proactive approach helped to prevent potential issues before they arose, making the entire process seamless.Moreover, John’s friendly and approachable demeanor made working with him an absolute delight. His commitment to ensuring my satisfaction was evident in every interaction. I highly recommend John to anyone in need of a reliable and efficient move coordinator. His outstanding service truly made a difference in my moving experience.

Paula · 23 June 2024

★★★★★ 1/5

Trustpilot

Still horrendous ... 2 years later

I wrote a review in June 2022 regarding the horrendous customer service from Gleeson. In that review I mentioned that I couldn't comment on the quality of the house because I still hadn't been in it. There were endless snags, ranging from cosmetic things where the builders clearly have no pride in their work, to boulders and shards of glass being left in my garden, to broken extractor fans. Trying to get these resolved was a joke, as they just deflect until you're out of warranty. When the contractors came to lay the final road surface, no one bothered to tell us, they just blocked our road off and left us all stuck. The contractors were constantly screaming at each other, swearing in front of kids, and even used my outside tap to fill their buckets up. I decided to sell my house and it went on the market in December 2023. I found a buyer in February 2024. No chain either end, nice plain sailing, right? Wrong. Gleeson claim to be Freehold and yet you need a 'deed of variation' from them and the management company (for the estate charge - keeping grass cut etc, not that they do), because of the restrictive covenants. This costs you £500 for the two companies to sign. This took over two months to get sorted because Gleeson and Kingston Property Services took so long to bother to reply to my solicitor. I nearly lost the sale because of this. Not to mention this is not disclosed anywhere in the contracts when you initially buy the property.Please do yourself a favour and go literally ANYWHERE else. I have never been more grateful to never have to deal with these absolute cowboys ever again.

Amy · 21 June 2024

★★★★★ 5/5

Trustpilot

The Rowans

Abbey was very helpful during the sale of my house. It was my first time buying a house and she helped me with the process. Regarding the problems I had, Abbey was vey helpful and was immediately getting them sorted. Abbey is friendly and very efficient in what she does.

Kimberley · 15 May 2026

★★★★★ 5/5

Trustpilot

Birkwood Site Angie & Danny

Our experience with the Birkwood site has been amazing. Angie has helped us through the whole process. She is an exceptional sales person, explaining every aspect from start to finish. Danny, the site Manager has explained everything about our new home in detail and any minor issues we had were quickly rectified. We just wanted to take the time to say thank you to Angie and Danny for your help throughout our move our new home which was immaculate on entering today, thanks again to you both.

Odette · 20 June 2024

★★★★★ 5/5

Trustpilot

Amaara was brilliant!

Myself and my partner decided to purchase our first home this year, Amaara was amazing, helping us decide on the type of house, showing us potential plots and being really transparent with the pros and cons of the plots based on what we were wanting. Ultimately this led to us purchasing our first home with Amaara. We have now moved in and couldn’t be happier with the quality of the home and the privacy of our chosen plot. Really happy with the communication with Amaara throughout the whole process and thank her for keeping us up to date with each stage of the house! Would definitely recommend!

Ellie · 16 June 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Allison Bews made buying our Gleeson house a breeze, we turned up for our meeting in the morning & by lunchtime we had a new home (subject to checks & payment) After taking us to see the house (we knew straight away that it was perfect for us) Allison went through all the paperwork thoroughly and around 6 weeks later we moved in. We love it here - thanks Allison

Brian · 22 November 2024

★★★★★ 5/5

Trustpilot

Outstanding Customer Service

I recently had the pleasure of working with Tina at Model Walk to purchase my new home, and I am thrilled to share my positive experience.From the very start, Tina exhibited an impressive level of expertise in the real estate market. She took the time to understand my needs, preferences, and budget, providing invaluable advice that made the home-buying process smooth and stress-free. Her deep knowledge of the local market and neighbourhoods ensured that I found the perfect home.One of the most remarkable aspects of working with Tina was her excellent communication and interaction with my toddler and pregnant wife. She was always available to answer my questions, provide updates, and offer reassurance. Her prompt responses, whether via phone, email, or in person, made me feel supported and well-informed throughout the entire process.Tina truly went above and beyond to provide personalized and attentive service. She carefully listened to my needs and preferences, showing me homes that perfectly matched my criteria. Her friendly and approachable demeanour made the experience enjoyable and stress-free.The closing process was seamless, thanks to Tina meticulous attention to detail and organization. She guided me through the paperwork, ensuring that everything was completed accurately and on time. Her thoroughness and expertise made the final steps of buying my home straightforward and stress-free.Tina provided exceptional customer service and made my home-buying experience a positive and memorable one. I highly recommend Tina to anyone looking to buy a home. Her expertise, communication, and personalized approach are truly unmatched. Thank you, Tina, for helping me find and purchase my dream home.

Musukula · 12 June 2024

★★★★★ 5/5

Trustpilot

Petersmith Parks

I recently purchased a house through Gleeson Homes at Petersmith Park, and the entire experience was exceptional, thanks to Alex Fraser. From start to finish, Alex guided me through every step of the process with remarkable enthusiasm and professionalism.Alex's bright and energetic approach made the journey from finding the perfect plot to choosing the extra accessories truly exciting. Her in-depth knowledge and prompt responses to my numerous questions demonstrated her expertise and dedication. She ensured that no detail was overlooked, and her commitment to making the process smooth and enjoyable was evident at every stage.Alex Fraser is undoubtedly an asset to the Gleeson Homes team. Her friendly and helpful demeanor made what could have been a daunting experience incredibly pleasant. I am thrilled with my new home and grateful for the outstanding service provided by Alex and the entire team at Gleeson Homes. Highly recommended!

Jack · 7 June 2024

★★★★★ 5/5

Trustpilot

Karen Woolley at Vickers Grange…

Karen Woolley at Vickers Grange couldn’t have been more supportive! From the outset she explained and helped me and my partner as we’d never sold a property before and it was very overwhelming. Although we didn’t end up purchasing her plot, we didn’t feel like we had wasted her time. We visited the show house multiple times, and spoke with Karen about our current situation and she advised us of next steps. Due to Karen’s helpfulness we’re not ruling out Gleeson properties completely, it’s just unfortunate that the plot available at Vickers Grange wasn’t quite suitable. Once again, thank you Karen!

Jack · 4 June 2024

★★★★★ 5/5

Trustpilot

Fantastic Service - Cannot fault it

Now that I have finally taken ownership of my lovely new house in Chimes Bank ; I thought it only right to write you a brief email highlighting the absolutely excellent work of your sales executive Caroline . Caroline has been with me every step of the journey in me buying my house ; right from when I turned up at the Chimes Bank development last August in monsoon like conditions having driven 300 miles up the M1/M6 in the hope of possibly being able to reserve a plot ; to making sure she was in attendance when I completed on the purchase in May and was handed the keys to my dream house even though she had recently moved to another development . Now that’s what I call Customer Care !! Right from our first meeting she was professional with excellent knowledge of the Chimes Bank development , very friendly & supportive & always gave excellent advice . She listened to what I wanted , where I was in attempting to sell my property in Bedfordshire & what my financial limits were . I was over the moon when she said straight away she would reserve a plot for me . Throughout the ensuing few months I would experience a few hurdles in my attempt to finally get my dream home , but Caroline always was there on the end of a phone to offer cheery advice & support & never lost faith in me being able to secure the property ( even though I myself nearly did when the original buyers for my flat pulled out ) . The reason why I have such an excellent choice of colours for the kitchen / bathroom / tiles / carpets & flooring was that on the day I attended Chimes Bank in February to choose my options Caroline was there to guide me through the process & gave me her truthful advice when I asked for it over the choices I was making . I can honestly say that without her help , guidance , expertise , support , knowledge & friendly cheery manner , I would not have been able to get my house . She is that good in my opinion . She really is an absolute credit to her profession & in my humble opinion Gleeson are very very fortunate to have someone of her ability working for them . So long as Caroline is working for Gleeson they will continue to sell a good many homes because of the great customer service she gives . When you are speaking to her she makes you feel as though you are the most important customer Gleeson have . Please can this email be passed up to your directors at Head Office so Caroline can get the praise she so richly deserves in my opinion In closing I have to say my whole experience of dealing with everyone at Gleeson has been absolutely first class & I would have no hesitation in recommending Gleeson built homes to any of my friends or acquaintances . Great homes ; lovely friendly people & fantastic value for money . My personal opinion is that Gleeson really is a top company who genuinely care for their customers . I have no hesitation in awarding Gleeson Homes 5 stars on Trustpilot

Ian · 3 June 2024

★★★★★ 5/5

Trustpilot

Amazing Experience With Gleeson

Jackie has been an amazing help from start to finish guiding me through the process of buying a house at acklam gardens. Even though there was a language barrier, Jackie went an extra mile in making sure I understood everything. The completion process was very quick and took just over 2 months using the solicitors advised by Gleeson who also did a great job. Jackie kept me informed throughout the whole process making it an easier experience overall. We did encounter a slight problem however, Liam, the site manager and Jeanette went above and beyond to ensure this issue was resolved asap.A massive hats off to Jackie who has been absolutely incredible throughout, her service is very much appreciated and I am incredibly grateful and satisfied. I also wanted to give a huge thanks to Jeanette and Liam who helped where and when needed.

Saibah · 30 May 2024

★★★★★ 5/5

Trustpilot

Positive experience

Dina Al-Asadi was a great help in supporting us reserving our first home with gleeson. She pointed us in all the right directions and was very knowledgeable in all areas. She made us feel at ease in the journey of reserving our home. She checked in with us and answered any questions we had without hesitation. I would recommend her to anyone, she was welcoming and friendly throughout.

Carrie · 10 December 2024

★★★★★ 1/5

Trustpilot

Unfinished

Upon buying our house, we could not have been happier at first thanks to the agent who helped us throughout the process. However, after being in our house 12 months we feel we have been fobbed off by Gleeson. At point of purchase, we were led to believe that every plot would be occupied by its owners, and it was not until after completion that Gleeson revealed they had actually sold the remaining properties to an investor to be rented out. Since being off site, the place has been left an absolute mess. There are far too many patches of turf that are not tended to so are overgrown and unsightly. There is remnants of rubbish and equipment left over at the entrance to the site that is yet to be moved. The roads/driveways/pavements are a mess. We are constantly told that work is due to begin imminently, however months and months pass and nothing changes. The site unfortunately is an eyesore.

Customer · 28 May 2024

★★★★★ 5/5

Trustpilot

Hardwicke Place - Linda

Very lucky to have been supported in my purchase by the lovely Linda at this development.Linda is an asset to your company and you're very lucky to have her. She has a thorough understanding of the sales process. What my needs were as a customer and was as accommodating as possible to make sure I found the right home with the things that mattered to me. Linda went through all of the finer details to ensure I understood and was very transparent when providing updates of how things were progressing along. Really can't fault how she handled my sale and could not recommend her highly enough.Genuine person who seemed to actually care which in sales is hard to find! Thanks again Linda 😊

Gabrielle · 25 May 2024

★★★★★ 5/5

Trustpilot

First time buyers.

We are both first time buyers and when we went up to the new chimes bank estate we were greeted by Caroline who made us feel very welcome and at ease. Caroline explained the whole process and talked us through each stage.We then went on to reserve our property and Caroline was there to assist us with any questions every step of the way and nothing was to much trouble she kept in regular contact and if she didn't have the answers she would find out swiftly and get back in touch. Buying with gleeson has been an enjoyable experience thanks to Caroline and the team. Our home has been built and finished off with everything we chose and wanted to a very high standard.

Jade · 14 May 2024

★★★★★ 1/5

Trustpilot

We moved into our property on Willows…

We moved into our property on Willows park almost 18 months ago. We are still waiting for our drive to be topped with tarmac and have all of the rotten and broken wood replaced. We are also waiting for the road surface to be completed. We did leave a review last time and was contacted to say work would be carried out by the end of April. Well we are half way through May and we still haven't had our drive finished or the road even started. There is still lots of rubbish dumped at the top of our road. They make promises that never happen. Our house build is actual okay, we like the house and have only had minor issues, but we didnt expect to spend the best part of 200k and our driveway remain unfinished and the road looks like a building site at the entrance.

Customer · 14 May 2024

★★★★★ 5/5

Trustpilot

If I could give more than five stars, we would!

We are beyond thrilled with the outstanding service we received from Gleeson Homes, particularly from Amaara on the sales team. As first-time buyers, we were entering into uncharted territory, but Amaara's expertise and guidance were invaluable in helping us navigate through the process with ease. Her consistent communication and unwavering support gave us the confidence we needed to make informed decisions every step of the way. From initial inquiries to reserving our property all the way to signing the final paperwork, Amaara was there, ensuring that we were always in the loop and addressing any concerns promptly. The level of professionalism and care exhibited by Amaara and the entire Gleeson Homes team truly made the difference for us. Not only did we find our dream home, but we also found a supportive partner in our home buying journey. We are immensely grateful for this positive experience and would wholeheartedly recommend Gleeson Homes to anyone looking for a reliable and exceptional home buying experience. We have now been in the house just over a week and still the support continues. Gleeson have sorted snagging out imminently and haven't left us waiting (which can be the case with some new build companies but not this one)! Even though we have completed sales with Amaara, she has continued to check in with us and has reassured us that her support will be available in the future. Thank you Gleeson Homes and Amaara for everything!

Liv · 7 May 2024

★★★★★ 5/5

Trustpilot

Jackie

As first time buyers we came to the Middlestone Meadows development not sure what to expect and Jackie has been phenomenal from the second we walked in the door. She has gone above and beyond for us and I honestly could not be more grateful for all of her help. We weren’t even sure if we could afford our dream home but with Jackie’s expertise along with her help and support we have now put our reservation down ready to move next month. Thank you Jackie

Emma · 4 May 2024

★★★★★ 5/5

Trustpilot

Although a lot of people said that…

Although a lot of people said that buying houses in uk 🇬🇧 is difficult, however, Gleesons made it a lot easier regardless of the obstacles encountered. To be honest, it wasn’t an easy journey especially with my wife who was pregnant at that moment. We were hoping that we could move in before the baby will be born, however, unforeseen circumstances are part of life.

Mr · 22 December 2025

★★★★★ 5/5

Trustpilot

Wonderful Experience for First Time Buyers

My wife and I bought our first home with Gleeson, and the experience was fantastic. We met our sales manager John Carr in November, and thanks to him the whole process was smooth, well-communicated, and stress-free.We were advised our home would be ready between March and May, and John gave us weekly updates throughout the process until we got our keys at the end of April/start of May.John was brilliant at every point of the process, from helping us with the initial steps and stages of the purchase, to aiding us when choosing our extras, it was a pleasure to work with him and Gleeson. This can call be daunting for first time buyers but everything was made simple and hassle free for us.Our new home is ready now and is everything we dreamed of and more, so we'll definitely recommend Gleeson to others and insist that they work with John!

Liam · 2 May 2024