Trusted Agent profile · Middlesbrough
★★★★★
1,034 reviews across 1 platform
Suite 9, Victoria Business Centre, Victoria House, 159 Albert Road, Middlesbrough, TS1 2PX, TS1 2PX
Auction House North East's office in Middlesbrough, at Suite 9, is rated 4.8 out of 5 across 1,034 reviews on 1 platform.
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Every review we hold for the Middlesbrough office, from every platform, shown as written. First names only.
5/5
TrustpilotEverything was handled supremely…
Everything was handled supremely smoothly and professionally by Bryan and his team. The whole transaction was stress-free for us. Excellent.
Thank you for your review of Bryan & Auction House. We are so pleased to hear you found everything to be handled smoothly and professionally by our team. All the best - Lauren
4/5
TrustpilotA success story
After a considerable period of frustration going through the conventional sales route, and not receiving decent offers, we contacted Auction House for help, knowing little about auctions. we were helped and advised by Briony Grimshaw, who was very helpful, and kept us fully informed right upto auction day.We really should have gone down this route much earlier, and we ended up with a sale and at a price that we had not expexted.Well done AHWY
Hi Richard, thank you for your feedback. It's great to hear that you had such a positive experience with the Auction House West Yorkshire team. All the best - Sam
5/5
TrustpilotExcellent service from Auction House
The service we received from Auction House was superb from the first meeting through to the sale of our house. Mark was extremely pleasant to deal with and Jenny was wonderful, providing compassionate support throughout the viewing and auction process, while also always putting our wishes first. We could not have received better support from Jenny and we were delighted to have her as our liaison and representative. I cannot praise Jenny and the Auction House highly enough and would not hesitate to recommend their services to others.
5/5
TrustpilotThis was a new experience for me - many thanks for being so helpful throughout the process.
This was a new experience for me and one with a particular context and so potentially quite a stressful experience. However, throughout I felt supported with some very clear guidance, featuring an excellent combination of professionalism and friendliness from all those with whom I dealt at auction house southwest. All of my questions were answered very promptly and clearly, meaning that I felt confident when bidding at the auction that I was as well informed as possible, both about the overall process and the details of the particular lot involved. Very many thanks.
HI Mark. Thank you for such lovely feedback, I'll be sure to pass on your thanks to the South West team. All the best - Sam
5/5
TrustpilotGreat service!
I recently made an auction purchase and had a fantastic experience. Gary and the team were incredibly helpful throughout the process, providing friendly and efficient assistance. Highly recommend!
Hi Matthew, thank you for your great feedback. We're so pleased you had a fantastic experience with the East Anglia team. All the best - Sam
5/5
TrustpilotEasy to use.
Easy to use.Anyone can easily use online auction house website. Everything is under one umbrella. Which is really helpful for everyone.
Thank you for your review of Auction house, we are so pleased to hear you found the process easy to use. All the best - Lauren
5/5
TrustpilotAll made very easy
All made very easy, no stress
Hi David, great to hear the auction process was made easy for you! Best, Auction House
5/5
TrustpilotSit back and watch your property sell.
Approaching retirement age, I decided to sell my properties in the north-east, as managing them was becoming more and more difficult for me.Not wanting to nurse possible purchasers through the sales process, and to be let down several weeks down the line, I was introduced to Auction House North East. I admit to being extremely apprehensive prior to meeting the team, however, one of the guys came out to my property to discuss the process and to put my mind at ease.Four weeks after the auction, I had cash in the bank and was amazed at the customer service. I would not hesitate in using this straight forward talking and very proactive company again.
Hi Derek. Thank you so much for your kind feedback. We're very pleased to hear you were happy with the service you received. All the best - Sam
5/5
TrustpilotGood advice, helpful and efficient
Robert and his team were very helpful to us with advice on how to approach the auction. They completed their work for us in a timely and efficient manner and we were pleased to achieve a sale in the centre of their estimated range.
Hi Bill, thank you for your review. Great to hear that the East Anglia team were able to guide you through the auction process and achieve a sale for you. Abi
5/5
TrustpilotGreat response
Great response , a difficult process made easy by the team , especially Helen at Norwich branch
Thank you for your review of Helen & Auction House; we are so pleased to hear Helen helped make the process easier for you/ All the best - Lauren
5/5
TrustpilotA positive experience with Auction House Northeast
The team at Auction House Northeast have been fantastic. It is due to unfortunate circumstances that our family property was being sold. Having considered options of conventional selling, this firm came highly recommended by the estate agent that I had made contact with.Auction House Northeast have made the entire process as easy and streamlined as possible. They have kept me up to date with all the relevant information and assisted me in ensuring all the elements were in place ready for the property sale.The team were empathetic and understanding throughout. With particular recognition to Andy and Catherine who have been brilliant. Auction House Northeast are professional, friendly and enthusiastic. Their attitude also helped to make the process of selling a property at auction a positive one, despite the difficult circumstances surrounding the reasons for the sale.With many thanks to all at Auction House Northeast.
Thank you for your kind words and feedback. We're very pleased to hear you were happy with the service you received. We will ensure this is passed on to the Auction House Northeast team too. All the best - Sarah
5/5
TrustpilotI’ve had such an amazing experience with Auction House
I’ve had such an amazing experience with auction house. I am a first time buyer and never been to an auction before. But from my initial enquiry to getting the keys everything went so smoothly.Mark was so helpful and answered all my questions and made me feel completely at ease. He was also very accommodating when I needed some help we with something and has gone out of his way to help me through the process. I am over the moon with my first auction experience and getting my dream property. Thank you for everything.
5/5
TrustpilotOlivia was brilliant…With us from…
Olivia was brilliant…With us from beginning to end..Very helpful and pleasant.:We had every faith in her..Would definitely recommend to anyone who wants to go down the auction route
Hi Samantha, thank you for your great feedback. We'll be sure to pass this onto Olivia too. All the best - Sam
5/5
TrustpilotCallum was really helpful to a first…
Callum was really helpful to a first time auction buyer. The process has been a happy one from start to end, thank you
Thank you for your review of Callum & Auction House. We are so pleased to hear you found Callum to be really helpful throughout the process. We look forward to helping you again in the future.
5/5
TrustpilotAuction House Sussex & Hampshire were…
Auction House Sussex & Hampshire were great with exceptional customer service, especially Melanie. Thank you so much, I would certainly use again.
HI Alastair, thank you for your kind feedback. We're so pleased you had such a great experience with Melanie and the Auction House Sussex & Hampshire team. All the best - Sam
5/5
TrustpilotGreat company
Hannah has been great from start to finish, always available to answer any questions and professional
Thank you for your review of Hannah and Auction Hous; we are so pleased to hear you found Hannah to be great from start to finish. All the best - Lauren
5/5
TrustpilotThe whole process from viewing the…
The whole process from viewing the property to bidding at the auction via the telephone with Helen was excellent. The after sale team were efficient and informative.Would definitely buy at auction again.
Hello Jason, thank you for your review as a buyer. We look forward to welcoming you back in the future! All the best - Abi
5/5
TrustpilotExtremely efficient and friendly…
Extremely efficient and friendly service. Nothing seemed to much trouble. Would definitely recomend.
Thank you for this great five-star review! We're so glad that you found our service to be efficient and friendly. Kind regards, Auction House
5/5
TrustpilotBrilliant service and communication
Hannah Turner has been brilliant and provided perfect assistance and communicated effectively. All her help is appreciated.
Thank you, for your review of Hannah & Auction House. We are so pleased to hear you received Hannah's brilliant service and communication. All the best - Lauren
5/5
TrustpilotBryan Baxter was excellent.
Bryan Baxter was excellent.Helpful and patient.Definitely recommend
Hi Stuart, thanks for taking the time to leave this review! We'll pass your excellent feedback on to Bryan. Best, Auction House
5/5
TrustpilotI successfully sold through auction…
I successfully sold through auction house. Dan was especially helpful in managing the process from start to finish.
Thank you for your review of Dan and the Auction House West Yorkshire team. We are delighted to hear you had a successful sale and found the support of the team helpful throughout the process. All the best - Rachael
5/5
TrustpilotFantastic Stress-Free Service
Helen Plumstead was brilliant - she managed the whole process for me so that it was completely stress free. Very personable and professional she is an asset to the company.
Thank you for your great feedback, we'll be sure to pass this onto Helen too. All the best - Sam
5/5
TrustpilotGreat service
I have dealt with auction house both buying and selling property Romilly and the team have always been polite, professional and helpful, Highly reccomend.
5/5
TrustpilotVery Positive Experience
I very rarely leave a review (and almost always when dissatisfied) but have been enormously impressed with this outfit. Having seen other poor reviews here i was initially sceptical about dealing with them. However, my experience has been fantastic. And I am therefore minded to balance the negativity I found here on Trustpilot.My wife and I were interested in a flat in the auction of 24May2023. The ownership, paperwork and general legalities were complex and my solicitor advised me not to touch it! However, I contacted London Auction House and the CEO, Jordan Philips, called me personally. He put me in touch directly with the seller’s solicitors and I was able to get straight answers to my questions direct from them. As a result I decided to switch my own solicitor to someone I had greater confidence in. His advice gradually became positive.In the evening of 22nd May, I mistakenly thought the flat had sold pre-auction as it did not show on their “Lots still available” tab (which I now know references Lots not sold at previous auctions!) I texted Jordan late that evening and he immediately confirmed that it was still available.The next afternoon - and after further reassurances from various parties - I consulted Jordan and made a pre-auction offer. This turned into a brief negotiation which Jordan handled personally with half a dozen phone calls or so. Within two hours of the deal being struck, the deposit was paid and contracts exchanged.I have nothing but praise for the entire process and particularly for the preparedness of Jordan (who I have still never met) to get involved and respond personally whenever asked. Such a rare quality in today’s world. As a postscript to this experience I asked for pre-completion access with architects which Jordan then organised with the vendor and offered to personally attend if necessary as the vendor’s agreement was dependent on London Auction House attendance. I wish Jordan and his company every success for the future.
Hi Michael, Thank you for taking the time to share your detailed feedback. We're very pleased to hear you had such a positive experience working with Auction House London and we will ensure these kind words are passed on to Jordan too. All the best - Sarah
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