Trusted Agent profile · Mid Sussex
★★★★★
1,934 reviews across 2 platforms
4 Chelsea Arcade, The Broadway, Haywards Heath, RH16 3AP, Mid Sussex, RH16 3AP
Savills's office in Mid Sussex, at 4 Chelsea Arcade, is rated 4.2 out of 5 across 1,934 reviews on two platforms, including 112 Google reviews rated 4.8.
Every review we hold for the Mid Sussex office, from every platform, shown as written. First names only.
5/5
TrustpilotSavills Petworth excellent service
Savills in Petworth,and David Vawdrey in particular, were brilliant in my recent house-house-selling experience. Always there for questions and updates and proactive in checking progress down the chain. All staff were courteous and friendly at all times, I would strongly recommend them , and thank David for his support.
5/5
GoogleWe recently sold our Newick house through Savills in Haywards Heath and have been very impressed with the service we received. The sales process was complicated by the fact that we were living abroad throughout but the updates and communication we received from the team was exemplary. The online presentation of the property was excellent. A special shout out to Justine, Simon, Rohan, Tom and of course Peter. Thank you.
5/5
TrustpilotWe bought a buy to let property through…
We bought a buy to let property through Savills St John’s Wood branchThereafter, Mr.Ben Varma sales Directorhave introduce us to their letting department all under one roofMr.Luke Hull Head of letting , he and his team are very friendly and helpful and easy to work with , Luke have advice us how to prepare and furnish the property within one day Luke have found us a Happy tenant Thank you Luke and your team
We are so pleased that everything worked out successfully for you, Doris. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotWorst letting agent I've ever dealt with
Savills manage a property I Iet, which I agreed to pay a premium for, for the sole reason that it was a new build, high end development. I just wanted everything to work and not have any problems. 9 months in and I had no heating all winter, no ventilation in the kitchen, which meant I couldn't cook (it's a studio) and no extractor in the bathroom, making that unusable. It took over 50 emails and 6 months to get any action on them. It was all an easy fix when they could get their act together. There has been no apology, no compensation and I have to email 5 times and wait weeks to get a single response. If you have the misfortune of ending up with Alex Worral managing your property, move out.
Hi Alex, we appreciate you bringing this to our attention.We would like the opportunity to learn more about the situation and address it directly. Please provide additional information via email: socialmedia@savills.com so we can investigate.
5/5
GoogleWe appointed Savills to sell our property last year after a very impressive pitch by Rohan. They were able to correctly value the property, and then achieve full asking price in a tougher than average market. The team in Haywards Heath were very professional, with Oliver leading sales support, dealing with probate and the usual solicitor communication issues and final execution. Haywards Heath is a very competitive property market with plenty of options, and we are delighted to have selected the right firm.
I am so pleased you had such great experience and thank you for your 5* review.
5/5
TrustpilotVery responsive and active in dealing…
Very responsive and active in dealing with inquiries. Have found them to be of great help when needed and the quality of the output has been world class. I have dealt with both Fiona and Matt and both have been excellent in their services.
Thank you for taking the time to review our service, Tamer - feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotVery poor experience as tenants
Very poor experience as tenants. Savills is continuing to withhold £170 from our deposit for a supposed “light clean”, despite the check-in report recording that the property was not clean when we moved in and the check-out report showing that many areas were left in a better condition.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We take reports of maintenance issues and health and safety concerns seriously, and we regret that you feel these matters were not resolved satisfactorily during your tenancy. We also understand how frustrating deposit disputes can be. We value all feedback and are committed to continually improving the service we provide to both tenants and landlords. We would appreciate additional details in order to investigate, please email us at socialmedia@savills.com so we can raise with the appropriate departments.
5/5
TrustpilotFantastic service!
Angus has been a great property manager - very diligent and always responding to queries quickly and has remained on top of everything.
We are so pleased that everything worked out successfully for you, Amy. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotSandy and Ritesh are great
Savills are great. We've been with them a few years and they are super helpful. We had issues with one person a while back and they sorted it out quickly. Ritesh has been dealing with us and he's fantastic. As is Anthony and then Sandy overall managing things is amazing. - basically Savills are a bit more expensive than other companies for management but you get what you pay for.
Thank you for your kind words and for taking the time to post a review, Ben. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
GoogleWe recently sold our house through Savills and could not be happier with the experience. Every member of staff we dealt with was helpful, professional and a pleasure to work with. Justine and Tom in particular were brilliant throughout the whole process, keeping us informed at every stage and making what can be a stressful time feel very manageable. A lovely touch to receive a hamper on completion too. Thank you all, we would happily recommend Savills to anyone selling their home.
1/5
TrustpilotOverpriced, cynical and rude service for landlords
We as landlords are completely unsatisfied with Savills as our letting and managing agency. It is a thing that they are unexceptionally expensive, but for the price they don't give back extra value. First thing we haven't received our half a year report, just after several calls and emails and as a 9-month report with a letting contract run for 12 months. Our property valuation happend via pictures. There was a photographer who came out, than the women who provided the report just looked the pictures and said her opinion about our letting property via them. She has never been in the flat and saw it byself personally! Interesting.....!We decided to leave this overpriced agency, and after it the style of their emails and the treatment is more than disgusting. We do NOT recommend them at all, we think they overcharge landlords, and how they handled us as landlords when we decided to leave them was cynical and rude. They want to HOLD BACK OUR FLOAT MONEY, telling to us that our new agency advertising falsely, eventhough the new agency changed already the advertisement. We are not responsible for any agencies and their advertisements, and we think it is UNLAWFUL to hold back a landlord's money for claiming an other agency's act. We are seriously thinking of taking further steps in this case.They let us feel as second class people, but they have forgotten one thing: WE PAY THEIR SALARY, because without our payment they do NOT HAVE BUSINESS and NO WAGES! They do NOT MAKE FAVOUR for a landlord, WE PAY A FORTUNE FOR THEIR SERVICE, they live from us.
Hi Agnes, thank you for taking the time to share your feedback with us. We sincerely apologise that your experience did not meet your expectations. Your satisfaction is incredibly important to us, and we regret that we fell short on this occasion.We would greatly appreciate the opportunity to learn more about your specific concerns and address them directly. Please feel free to reach out via email to socialmedia@savills.com so we can discuss how we can make things right for you.Once again, we apologise for any inconvenience caused and thank you for bringing this matter to our attention.
5/5
TrustpilotA walk in the park with Alicia from Savills St Johns Wood
Working with Alicia from the team at Savills St. Johns Wood has been a delight! From the get go Alicia took go care of us ensuring a smooth and quick sale. The team were always available on the phone and had all the right answers and advise to make this daunting task a walk in the park! Excellent service - I highly recommend !
Thank you for your lovely review, Maurice. It was a real pleasure being able to help.
5/5
TrustpilotGreat Service!
I was in the market for a property, however I was pretty lost and had no idea where to start. I called Savils and requested a meeting - Jayden Campbell was the associate who I had the meeting with. he walked me through my options and helped me understand the current market, very friendly and inviting. Without him I would've still been searching around cluelessly.
Thank you for your feedback, Lukr. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
1/5
TrustpilotSavills photographers unlawful practice.
To start off with if I could give minus stars I would. I am selling my Mothers bungalow on another auction site. Up to now the buyer and I have exchanged contracts but completion has not taken place yet. The buyer decided to take the law into his own hands and change the locks on my mothers property, he also put the property that he doesn't own yet on Savills auction site, by chance I come across my Mothers property on Rightmove with photographs outside and inside the property, I contacted Savills to tell them the property does not belong to the person who had asked them to list the property on their site. I spoke to one of the reps who's name was Jay, he apologised and said he would have the listing removed, which he did. I then spoke to Ralph Mendes da Costa, I informed him that the photographs taken inside the house and round the back of the house were taken illegally because the person who listed it does not own the property yet. I asked Ralph to tell me what details were supplied to Savills regarding the ownership of the property and the perspective sellers legal right to sell it. He said once contracts are exchanged he has the right to sell it. I am not disputing this because I am unsure of the legalities of it. Ralph asked for my email address so he could send me a response, so far I have not heard anything. I am going to seek legal guidance on this because Savills photographers have entered my Mothers property illegally and taken photographs of her personal living space without permission because she is still the legal owner of the property. Friday the 16th Feb 2024 my son phoned Savills and asked about the property and the response he got was yes its still for sale, how can this be explained, from a big company like Savills this should not be happening. In my opinion this is no better than breaking and entering and trespass at the least, I will leave that up to a legal representative.
Hi Steve, thank you for making us aware of this, we are sorry to hear of your experience and we would like to find out more. Could you email socialmedia@savills.com with any additional detail so we can investigate this please?
1/5
TrustpilotThe most appaling company to work for
The most appaling company to work for. I was put on a new homes site to work with no lighting I had to walk 15 mins in the dark to the train station in fields. A female lone working then to add insult to injury made to fill out a H&S assessment saying I had been given a personal alarm that I hadn't been given to meet their H&S lone working requirements! There was no internet and then I signed up house sales with absolutely no training oñ Savills paperwork and yet still sold houses for them showing their customers broken tile examples. I left after a few weeks trust me the name Savills is not associated with Quality and as for management support one manager was on holiday abroad the whole time I worked and the other was off sick the whole time!
We are sorry to hear of your experience working with us and would like to find out more so we can continue to improve. Please email further detail to socialmedia@savills.com so we can look into this more.
4/5
TrustpilotSelling a property is challenging and I…
Selling a property is challenging and I found my experience with Savills to be excellent overall - Megan Herity was responsive and attentive and always professional - importantly acting in the interest of the seller whilst also providing best advice and regular communication to ensure any potential buyers were treated with honesty and respect and kept fully updated of any progress.
5/5
TrustpilotClaire Singleton was a fantastic…
Claire Singleton was a fantastic partner to work with in selling our home. Her pragmatic and data-led insights on the local market were invaluable, and her strategic and calm approach were deeply appreciated throughout our sale. The Savills team demonstrated strong professionalism throughout and the photography was outstanding. We deeply appreciated Claire and the whole team's support and wholeheartedly recommend them to others.
1/5
TrustpilotPaid me less than they offered
Deposit fiasco. They wanted to take a lot of money for extra cleaning etc so I started a claim with Tds. They made an offer I agreed to and then paid me less anyway. They're not responding to my emails anymore. I'll have no choice but to go to small claims court. Please look into what you're doing because I thought it was a 'premium' company...
Thank you for taking the time to share your experience. We're very sorry to hear about the issues surrounding your deposit and the frustration this has caused. We would like to look into this urgently for you. Please could you contact our team at with your tenancy details and any correspondence you’ve had so far via email to socialmedia@savills.com? This will allow us to review what has happened.
1/5
TrustpilotThe worst company I have ever…
The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.
5/5
GoogleWe would wholeheartedly recommend the Haywards Heath team at Savills. After a very unsatisfactory start with another agent, they were a breath of fresh air from the get-go. In our first meeting with Rohan, we felt we were being given honest advice as opposed to just being told what we wanted to hear to get the instruction. The team is run differently to other agents - viewings on our house were conducted by an experienced viewings agent, meaning the negotiators were in the office so we could always reach them. Their effectiveness was demonstrated by multiple offers in the first week and we ultimately achieved asking price. Communication was excellent throughout our very convoluted sale. Due to various complications at both ends of the chain, it was not an easy process. It dragged on, and we had a lot of communication with Justine. She really did her utmost to get it over the line - she is very level-headed and experienced which is what you want in tense times - she always came back to us, even late on a Friday or at one point when she was away on leave, and always had time to talk things through at length. In this digital world we are all accustomed to, it was gratifying to have such a professional service with old-fashioned values.
5/5
TrustpilotThank you Deanna!
Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!
Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotGood experience all round
Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.
Thank you, EK, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
1/5
TrustpilotUnprofessional
I had a viewing booked for today at 4:15 PM. I emailed 30 minutes beforehand to see if I could reschedule for same day 5pm and was told it had been cancelled because the apartment had already been taken. This was surprising, as I had only booked it yesterday. If I hadn’t emailed first, I wouldn’t have known and would have shown up outside the building, mind you, it’s raining quite heavily today! This is not a professional way to deal with people.
Thank you for your feedback, Rumi, and we're truly sorry for the inconvenience caused. We understand how frustrating it must have been to find out about the cancellation so close to your scheduled viewing, especially in such poor weather. The property was unexpectedly taken off the market, and unfortunately, our team didn’t notify you in time. That’s not the standard of service we aim to provide, so we 'd be very keen to learn which office you arranged the appointment with, and which address. If you'd like please email this detail to socialmedia@savills.com.
4/5
TrustpilotSue was very good at keeping us informed.
Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.
We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.
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