Hannells Estate Agents Mickleover reviews

Hi Eric! Thank you for your fantastic feedback of your moving experience with Olivia and the Mickleover team! We understand how frustrating the waiting process during a house sale can be, so it’s brilliant to hear that Olivia made the journey much smoother for you. Her dedication to staying in contact, chasing delays, and providing detailed explanations clearly made a positive impact and she'll be delighted to see your comments. Your strong recommendation of Olivia and the rest of the Mickleover team means so much to us. Thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi Lee! Thank you for your review of your moving experience with Sam and the Mickleover team. We're pleased to see that you were really happy with both your sale and purchase through Hannells and that you found the team to be professional and friendly. They pride themselves on delivering a top service and Sam in particular will be delighted to see your comments. On behalf of everyone here, thank you for trusting Hannells with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi Fiona! Thank you so much for taking the time to leave such a brilliant review of your moving experience with Sarah and the Mickleover team! We're pleased to see that you found them to be professional throughout the process, kept in touch with regular updates and gave good advice. The team pride themselves on delivering a top service and they'll be delighted to see your comments and recommendation. On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi M Singh, Thank you for providing us with your feedback and we can confirm that our Managing Director, Alison Brain, has received your email in relation to this matter. She has sent a reply so please check your inbox for information on what happens next. Regards Hannells.

Hi Mark! Thank you so much for taking the time to leave such a brilliant review of your moving experience with Sarah and the Mickleover team. We're really pleased to see that you found them to be fantastic, kept you updated and that they went above and beyond for you. The whole team there pride themselves on delivering a great service so they'll be delighted to see your comments and your recommendation means a lot to us all here! On behalf of the whole team here at Hannells, thank you for your custom and we look forward to being of service to you again in the future when it's time for your next move! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi Callum! Thank you for your review of your moving experience with Sarah and the Mickleover team. We're pleased to see that you were happy with the service provided and you received good communication and regular updates throughout the process. The team pride themselves on delivering a top service and will be delighted to see your comments. On behalf of everyone here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! Happy New Year from us all! Kind regards, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi Shaun! Thank you so much for your kind words and for taking the time to share your moving experience with Sarah and the Mickleover team. We're thrilled to hear that their updates and friendliness helped make your house move easier! The team there is dedicated to providing the best service possible, and it's incredibly rewarding to know that we could assist you during such an important time. On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi Elbis! Thank you for taking the time to leave such a positive review of your moving … More

Hi Clive! Thank you for taking the time to leave such a brilliant review of your moving experience with Sally and the rest of the team at Mickleover. We'll make sure they see your comments and they'll be delighted with your review! 🙌 On behalf of the whole team here at Hannells, thank you for trusting us with the sale of your property and we hope that we can be of service to you again! All the best, Hannells ❤🏡

Hi Dorothy. We’re disappointed to see that you’ve left a one-star review. We think it’s worth mentioning that you weren’t our client in this instance, but were related to the seller, who the Mickleover team felt they had a good working relationship with and have sold more than one property for. The final completion price was over 99% of what we had recommended the seller to market the property at, but they made the decision to commence marketing with a higher price. Taking that into account, we think we achieved a pretty good price for the property and delivered a great service as the seller herself never raised any concerns to us about any of the above. We’re happy to accept where we’ve made mistakes and hold our hands up, as it's always a challenge to please everyone involved - especially when it comes to property. But in this instance we don’t think there’s any wrongdoing on our behalf. Still, we’re extremely disappointed that for whatever reason you’ve not been happy with the service provided to the seller and we hope that the next time we’re instructed to sell a property for her, you’re much more satisfied. All the best, Hannells ❤🏡

Hi Brenda! Thank you so much for taking the time to leave such a positive review of your moving experience with Sarah and the rest of the team at Mickleover! 🙌 They'll be really pleased when they see your comments as they pride themselves … More

Hi Chelsea, as per the same review you've left for several of our sale branches - despite it being our lettings branch that you dealt with, we'd like to address some of the points you've made as it would appear that you haven't been given the full story from the person that this is in relation to. It's common practice for letting agents to take a deposit from a tenant (in our case it's the equivalent of 1 week's rent) in order to secure a property and take it off the market. Once all the referencing etc. is complete, this deposit is then deducted in full from the first month's rent. When providing us with their information, we make it quite clear to tenants that if they have any adverse credit history or financial penalties and don't tell us about it, they're likely to lose their deposit as they'll fail our referencing process, we'll have to put the property back on the market and the Landlord loses the equivalent number of days in potential rental income. The person that applied for this property told us they had no adverse credit. However, our referencing showed that this was not the case - with not just one, but two serious financial penalties showing up on file. Had we been made aware of this at the point of making the application, we would have advised them not to continue knowing full well that they wouldn't have passed the reference checks - but they chose not to disclose this information. So, whilst we appreciate that without knowing the full story, this may have warranted the review that you've written - actually, the person in question had every chance to tell us about their credit history and avoid losing out on the deposit. We hope that this makes sense and that the person in question is able to find suitable accommodation. Regards Hannells

Hi Craig! Thank you for your fantastic feedback of your moving experience with Sarah and the Mickleover team! We’re so pleased to hear that you received excellent service from start to finish and appreciated the convenience of our full-package offering. Your recommendation means a lot to us! On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move! All the best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Hi Lizzyreb! Wow! 🤩 Thank you for taking the time to leave such a wonderful review of your … More

Hi Samuel, thank you for your feedback and, obviously, we're disappointed that you felt the service you received warranted a one-star review. … More

Hi Sarah! Thank you so much for your kind words! We're thrilled to hear that you found our … More

Hi Peter! Thank you so much for taking the time to leave such positive feedback about your moving experience with Sarah and the Mickleover team. We're really pleased to see that you felt they kept you informed throughout the process, were helpful and efficient. The whole team there pride themselves on delivering a great service to their customers so they'll all be delighted to see these things mentioned in your comments! On behalf of the whole team here at Hannells, thank you for your custom and we look forward to being of service to you again in the future when it's time for your next move! All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...

Adele! 😍 Thank you so much for taking the time to leave such a positive review of your moving experience with Sam and the rest of the Mickleover team 🙌 It'll make their day when they see this. On behalf of the whole team here at Hannells, thank you for inviting us to provide you with a valuation and should you decide that now is the time to move, we hope we can be of service to you! All the best, Hannells! 👍

Hi Kieron! That's really kind of you to say so. Thank you so much for taking the time to … More

Hi Jialin! Thank you so much for your 5-star review of your moving experience with Sarah and the Mickleover team. We're delighted that in your dealings with them, they were quick to respond and very professional. The team will be really pleased to see your comments and the fact that you'd be happy to recommend them is the icing on the cake! On behalf of the whole team here at Hannells, thank you for your custom and we look forward to being of service to you again in the future when it's time for your next move. All the very best, Benjamin Brain Sales & Marketing Director Hannells - A Moving Experience...