Trusted Agent profile · Merton
★★★★★
1,938 reviews across 2 platforms
1 High Street Wimbledon, London, SW19 5DX, Merton, SW19 5DX
Savills's office in Merton, at 1 High Street Wimbledon, is rated 4.2 out of 5 across 1,938 reviews on two platforms, including 130 Google reviews rated 4.7.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
TrustpilotA great experience working with Sophia…
A great experience working with Sophia at Savills in Marlow. She was very attentive and professional and the sale has progressed seamlessly
Thanks for the kind review, Rebecca - it was my pleasure, and wish you all the best!Regards,Sophia
5/5
GoogleWe were very impressed with the professional service Savills provided on both the sale of our property and assisting finding our new house.
Dear James, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.
1/5
GoogleThis firm only looks after its own interests and not those of its clients. An example is offering to organise a gas safety certificate for a tenanted property. Cost £70 for the certificate: £144 for their admin charge. Exploitation pure and simple.
Savills endeavours to give the best possible service to all its clients and we are sorry to hear your feedback. We would like to investigate the comments you have raised in your review as soon as possible. Please email your contact details to lettingscompliance@savills.com so we can address your concerns.
5/5
GoogleHaving called into a number of Wimbledon Village estate agent firms last month, I found the reception received and eagerness to advise from Savills far exceeded that of the competition. We have quite specific search requirements and Sarah Doughty who took our details was enthusiastic offering suggestions with the Head of the Office, James Morrison having a wealth of knowledge! They have already offered us a couple of houses that we are considering.
2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotAlways extremely slow at getting back…
Always extremely slow at getting back to customer needs. It has been 5 months dealing with them, and every time when they say 'come back to you shortly' it meant at least 1 month. Terrible services, irresponsive team, evasive.
Hi Adam, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
1/5
TrustpilotThey failed to take action after I…
They failed to take action after I complained about inappropriate behaviours of the building service manager on-site. They also advertised a property with services that residents do not have access to.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com.
5/5
TrustpilotSale of family home.
Savills handled the sale of our family home after the death of my father. Very professional service and communication throughout the process was faultless. Highly recommended.
Thank you for taking the time to share a review. We are pleased to have been able to help you through such a difficult time and wish you the best for the future.Regards,The Savills Team
5/5
TrustpilotSavills exceeded our already high expectations
Excellent service from Savills. Their experience, professionalism, understanding and support exceeded my already high expectations. I have no hesitancy in recommending Savills and would certainly use them again.
Thank you for taking the time to leave a review. We take great pride in providing excellent customer service and are glad that we were able to assist you. Regards,The Savills Team
1/5
TrustpilotThieves, liars and cheats
Thieves, liars and cheats, like all estate agents. Agree to sell a house to you then a month later take an higher offer, agree the offer and don’t even consult you; just tell you you’ve lost it.
Hi Andrew, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotTelephoned on Tuesday about a newly…
Telephoned on Tuesday about a newly listed property, told agent dealing with it would ring me back. Four days later no call. Certainly would not recommend as a buyer and any sellers should be worried.
Thank you for raising this. Rest assured, we’d like to find out exactly what happened. If you’d like to, please email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this?
5/5
TrustpilotGreat support
Adel has always responded promptly to any enquiries or issues and is professional, approachable and friendly.I have been vey happy to have her support and to have her as my contact within Savills.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSophia Farwell and Tom Hyde at this…
Sophia Farwell and Tom Hyde at this branch of Savills are particularly helpful and responsive throughout both the sales and renting process of my dealings with their office
Thank you, Chris! It was a pleasure to work with you.Regards, Sophia
1/5
TrustpilotSince I got in touch with trust pilot
Since I got in touch with trust pilot, about the problems with savills, I have had a response from savills, and they are doing some thing about the problems, thanks to trust pilot,
We are glad that the issues are being resolved, if you need to contact us again please email socialmedia@savills.com and we will do our very best to help again.
5/5
TrustpilotGreat service
The service during a challenging selling experience was outstanding and they certainly went the extra mile to achieve completion of a slow moving chain
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotDo not use retail sites managed by Savills as they will send you a parking ticket.
Got a cynical parking ticket at Warrington Riverside Retail Park which is managed by Savills, the attitude of the staff was unapologetic and borderline rude. Do not use shopping outlets run by these cowboys.
5/5
TrustpilotWe had a great experience with our…
We had a great experience with our property manager Lauren Sullivan. She has been attentive to our requests and promptly addressed any arising issues. Overall, we are really satisfied with the service Savills have provided over nearly two years we have rented through them.
1/5
TrustpilotTenant is customer to them ??
As a tenant, never get reply from the customer care ...
We are sorry to hear of your experience with your tenancy, customer service is important to us, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotFirst class service and result
First class service and result. Sandra and Ruaraidh did an excellent job from start to finish providing support and guidance where required.A big thank you to bothTom Dailey
Thank you Tom, it was our pleasure to act on your behalf - and thank you for your review.Regards,Ruaraidh
5/5
TrustpilotA brilliant estate manager
Tami not only does what she is supposed to do very well but is proactive and suggests solutions to fix some common issues, typical in the rental estate market, happy to work with her!
5/5
TrustpilotOlivia Hill
Olivia Hill, SavillsOlivia is absolutely efficient and helpful. I’ve enjoyed all our dealings and Savills should be proud to employ her!!
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and we are always happy to help you, Sarah.Regards,Olivia
5/5
TrustpilotGreat service
We found our dealings with Savilles to be straightforward, helpful and there was great communication. Which had been particularly important when trying to move during Covid! Definitely recommend renting through them!
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
1/5
TrustpilotSavills are completely useless when it…
Savills are completely useless when it comes to managing large scale commercial and residential properties. Make sure your development stays away from them! They have single handedly ruined their Battersea show.
We are very sorry to hear this, if you'd like please email further details to socialmedia@savills.com so we can investigate.
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