Trusted Agent profile · Merton
★★★★★
1,949 reviews across 2 platforms
1 High Street Wimbledon, London, SW19 5DX, Merton, SW19 5DX
Part of Savills, see every office.
Savills's office in Merton, at 1 High Street Wimbledon, is rated 4.2 out of 5 across 1,949 reviews on two platforms, including 140 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Savills Wimbledon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
GoogleWe were first time renters and had a very good experience with Morgan from the viewing to moving in day - very pleased and thanks for all the help
Dear Mark, Feedback is an invaluable reminder of the things that are important to our clients so thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
1/5
TrustpilotNever answer the phone or reply to emails
I have tried many many times to call, but they never answer the phone or reply to any emails. I have great concerns over the massive hike to the quarterly service charge from £766.29 to £1060,92 but cannot discuss it with anyone - dreadful company
We are very sorry to hear of this inconvenience, and would like to look at providing a resolution for you. If you'd like, please email your contact details and the address and we will investigate.
1/5
TrustpilotI have tenancy contract which has…
I have tenancy contract which has finished two month ago and they did not gave me deposit back. There manager is very aggressive and zero polite with people. Contract has started 12th of March and apartment was not ready til 20th of March
We are sorry to hear this and would like to provide a resolution for you. Please email further information and your contact details to socialmedia@savills.com so we can investigate.
1/5
TrustpilotUseless book a day off for them then…
Useless book a day off for them then they tell me hour before my appointment they can't make it
Hi Bella, we are incredibly sorry for the cancellation; please let us know if an alternative time has been arranged, or provide more details to socialmedia@savills.com so we can look into arranging an appointment for a time that is convenient with you.
5/5
TrustpilotAmazing service from Robyn
Robyn (Waterfront, Battersea) was so friendly and easy to deal with when buying my new flat. Despite the purchase taking longer than expected, she was always on hand to help and made me feel at ease during every stage in the process. Highly recommended!
We are so pleased that everything worked out successfully for you, Alison. Thank you for providing us with an update and for taking the time to review our service!Regards,Robyn
1/5
TrustpilotNon existent
I really value customer support and the entire process here was shoddy. I was the sole bidder on the property for a number of weeks, no proactive communication and when eventually contacted several weeks later the price had now increased significantly without any notice to me. They only engage when seeking to encourage frenzy bidding, otherwise they have no interest.
Hi David, we're sorry to hear this. Savills endeavours to give the best possible service so we would like to investigate your comments further, please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
5/5
TrustpilotWas very happy with the whole…
Was very happy with the whole experience at Savills. Very professional and helpful. A whole team familiarised themselves with the property and gave useful feedback. Becky helped to keep the communication between vendors/buyers/estate agents which hastened the whole process. Would definitely recommend.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Becky
5/5
TrustpilotThumbs up to Emma, the best lettings coordinator that takes great care of customer’s needs
I wish to express my heartfelt and sincere appreciation to Ms Emma Kohler, she was my lettings coordinator since I purchased the apartment in Jan 21. She is extraordinarily effective and helpful in handling every matters relating to my rental issues and other enquiries, the information she provided are informative.
I really appreciate your kind feedback. I am very pleased we were able to help and wish you all the very best for the future!Regards,Emma
5/5
TrustpilotVictoria Short from the Stamford Office…
Victoria Short from the Stamford Office dealt with the sale of our property recently. We found her to be polite, efficient and enthusiastic at all times in her dealings with us and she kept us well informed throughout - she was a pleasure to deal with.
Thank you for your review, its much appreciated.Regards, Victoria
5/5
TrustpilotMy sale: Savills at Bristol
Excellent service. Richard and Kirsty were extremely pro-active and worked hard at moving things forward. Richard sometimes seemed surprised at the speed with which the sale was going but that was because of his efforts.
1/5
TrustpilotWorst commercial letting agent ever
Worst commercial letting agent ever. Savills did not care about the tenants at all. Maybe it is because I am in the affordable space. They have construction work frequently without noticing us. They play around with air conditioning without telling us either. The lady that is responsible even avoiding us by having receptionist lie for her saying she was on holiday.
We are sorry you are unsatisfied with the service you have received. We would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to cbratt@savills.com so that we can address your concerns.
5/5
TrustpilotWorking with Kitty Haley
Working with Kitty Haley on the purchase of my new flat has been a pleasure. Kitty was always prompt in responding to any questions and professional in everywhere.
5/5
Trustpilotattentive and helpful
Tami was attentive and helpful. Plenty of constructive effort on my behalf for which I was grateful.
5/5
TrustpilotThis is an incredibly professional and…
This is an incredibly professional and client focused agency. Olivia in particular went above and beyond to ensure that our specific needs were met. We are now happily settled in our home which meets all of our requirements. We highly recommend Savills if you want to find your ideal home.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotKitty O'Sullivan
I would highly reccomend Kitty O'Sullivan to anyone who is in need of a real estate agent. She has been professional, supportive, helpful, easy to communicate and fast throughout the entire process. She provided updates to me on everything that was being done and she made herself available even after work hours.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotThe whole experience was excellent
The whole experience was excellent. It was a tricky sale, selling my mother's house with all the family, with their sometimes conflicting views, to keep happy, but Jamie and other staff made the whole process as easy as it could possibly have been. I could not speak more highly of Savills.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotSimply unbeatable service from Ram…
Simply unbeatable service from Ram Bekir. If I could rate six stars, I would. Expert and helpful guidance on insuring a block of four maisonettes Thanks a million. Ram. Yee art a gentleman and a scholar. And there aren’t many left. Amen David Soanes
It was a pleasure - and we really appreciate you leaving such a lovely review, wishing you all the best for the future.Kind regards, Ram
5/5
TrustpilotVery attentive and professional service
Very attentive service and an agent that actually provides the service they charge for. Extremely professional staff.
Thank you for taking the time to review our service, Tim - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
GoogleLove these estate agents. Sam is particularly nice.
Dear Nicoletta, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.
5/5
TrustpilotI found Duncan Petrie to be hugely…
I found Duncan Petrie to be hugely helpful with what is a somewhat unusual situation. He was quickly able to see the challenges I faced and clearly put my interest first, before any commercial consideration of his own.I'd recommend him!
Thanks David, it's been a pleasure to work with you and wish you all the best.Regards,Duncan
1/5
GoogleTold me twice that a house that had been on the market for 10 months, albeit with another Agent, had only been on the market a month. I asked the question again during the viewing to see if the Agent would repeat the lie, I did not ask how long has the property been on the market with you - why would I. How stupid do they think we are, these things are easy to check! Also phoning just after at 8 in the morning for an 11:30 appointment seems inconsiderate. Either these young agents are under too much pressure to sell or some training is in order. If this is considered acceptable strategy it will backfire.
5/5
GoogleThe whole team at Savills Wimbledon are efficient, professional and experienced, and they go above and beyond to ensure the sale goes through. Highly recommend this estate agent.
Dear Polly, Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotTrust/ Confidence
We are of a senior age and we so delighted that Jodie Lands of Savills was so helpful and willing to spend over half an hour to go thru a detailed document on the phone.She gave us confidence.
This is so nice to hear, Krysia - thank you. It was a pleasure to be able to help you, and thank you for such a lovely review.Regards,Jodie
5/5
TrustpilotNavik Solanki is an epic property…
Navik Solanki is an epic property manager. Super on top of things and organized.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Savills Wimbledon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
