Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible management agent
I rent the property from KF, it was good in the beginning however after I moved in lots of problems need to fix. The property manager is very hard to contact and I was being locked outside of flat for many hours because the lock is damaged. Moreover, every time ask them to replace or repair at least takes few months. KF has many nice properties, the only thing that matters is hope it doesn’t get wrong
Ko · 4 March 2024
Agent replied · 27 October 2024
Dear Ko,We are really sorry to hear about your experience. It is always really disappointing when our service falls short of expectations. A member of our team will be reaching out to you directly to discuss this further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotKF super prime letting team
A great overall experience working with the Knight Frank super prime lettings team. In particular Amy Pritchard goes above and beyond to source and secure an excellent result. Highly recommended.
Andrew · 12 February 2024
Agent replied · 27 October 2024
Thank-you for your kind words Andrew, it was a pleasure working with you and finding you a tenant and I look forward to working together again in the future! Many thanks, Amy
★★★★★ 5/5
TrustpilotAmazing
Amazing. In particular Charlotte Maclean is immensely helpful and instrumental in my decision to cooperate with KF for past 4 years.
Khalig · 1 August 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. It was a pleasure working with you. Please don’t hesitate to contact me should you require any further assistance. Kind regards,Charlotte
★★★★★ 5/5
TrustpilotThe team at Knight Frank did a great…
The team at Knight Frank did a great job keeping our sale on track. Communication was particularly good.
Andy · 14 March 2026
Agent replied · 20 March 2026
Dear Andrew,
Thank you for your kind words, and for trusting us with the sale of your lovely home. I’m also delighted we found you your new home, and I wish you both all the best there.
Best wishes,
Harry and the Knight Frank Cirencester team
★★★★★ 5/5
TrustpilotQuick and effective turnaround
Vinnie was able to turn around a recent tenant renewal proficiently and effectively. It took very few days turnaround which is much appreciated. Best regards, Guillermo
Guillermo · 30 April 2024
Agent replied · 27 October 2024
Dear Guillermo,Thank you for the lovely review.All the best, Vinnie
★★★★★ 5/5
TrustpilotExtremely professional service
Knight Frank were respectful, honest, professional and calm all the way from first marketing our property to eventual completion day. Would highly recommend them.
Katie · 17 September 2026
★★★★★ 5/5
TrustpilotVinnie from renewals has helped satisfy…
Vinnie from renewals has helped satisfy an easy going back and forth communication to settle & finalize everything needed for my stay at the esteemed OTB. Thank you Vinnie!
Juman · 26 February 2024
Agent replied · 27 October 2024
Dear Juman, it has been a pleasure to assist you in your renewal!Thank you, Vinnie
★★★★★ 5/5
GoogleKnight Frank have been an excellent lettings agent to work with in the area. Clearly understood what we were looking for and placed us into a suitably matched property. Laura Watts in particular has been great and super knowledgeable about the market and area but the others at the office we've come by have also all been helpful in getting us settled and onboarded. Would strongly recommend for anybody looking for high quality lettings in the area.
Jamal · 26 February 2024
Agent replied · 23 October 2024
Thank you Jamal - this review has made my day! I am so pleased you enjoyed your rental search with us and now enjoying your new home. Hopefully you won't be moving anytime soon, but when you do, you know where we are and I look forward to the next search with you both. LW
★★★★★ 5/5
TrustpilotA credit to KF.
My thanks and praise to Josh Ward-Brickett for his consistently excellent service in the management of my property. His timely response, proactivity and experienced view is so assuring for an overseas owner. Thanks Josh.
David · 2 November 2023
Agent replied · 27 October 2024
Thank you David. I am very happy to be able to give you peace of mind as an overseas owner. You are a pleasure to work with and I look forward to our continuing collaboration.Josh
★★★★★ 5/5
TrustpilotSatisfied
I worked with Vinnie from Renewals to let my property for a couple years now. He has always been very professional, responsive and helpful.
Jonghoon · 1 June 2024
Agent replied · 27 October 2024
Dear Jonghoon,Thank you for the lovely review.It has been a pleasure to assist you over the years, thanks again for choosing Knight Frank.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat experience with KF
Summer was great throughout the whole experience and helped us with all questions we had!
Charlotte · 28 October 2024
Agent replied · 22 December 2024
Dear Charlotte, Thank you so much for the kind words! I’m so glad I could help make the experience smooth for you. It was a pleasure working with you, if you ever have more questions or need anything else, just reach out. Wishing you all the best in your new home! Summer
★★★★★ 5/5
TrustpilotDebbie Pinkham
Debbie Pinkham Seamlessly processed a lease renewal for me And was a pleasure to deal with
Gary · 11 October 2024
Agent replied · 27 October 2024
Thank you Gary for your kind words. It is a pleasure assisting you with your renewal. Debbie
★★★★★ 5/5
GoogleLaura from the Knight Frank Wimbledon Office was fantastic to work with during our recent house purchase. Extremely responsive, proactive and great communicator, managing all parties considerately and effectively. First class service from start to finish. We greatly appreciate all you have done to assist us!
Joanna · 24 October 2022
Agent replied · 23 October 2024
Thank you so much for your kind words Joanna. It was a pleasure to work with you and I’m delighted we found you a lovely home.
★★★★★ 5/5
GoogleLaura Watts is an utter star. She helped me find my rental home and has been proactive, on the ball and always helpful. Backed up ably by the rest of the team in Wimbledon.
Anuradha · 24 October 2023
Agent replied · 23 October 2024
Anu, it has been a real pleasure working with you to find your dream rental home in Wimbledon! Thank you for the review, we really appreciate your kind words, and we are sure you will make some wonderful memories with your family in the Village.
Kind regards
Laura
★★★★★ 5/5
GoogleFrancis and the rest of the team did a great job from start to finish when I was purchasing my house, and made it easy for me to do viewings. Francis was very much on it during the process, and ensured a fast transaction took place. Many thanks!
Cyrus · 9 October 2024
★★★★★ 5/5
TrustpilotAllan is very proactive
Allan is very proactive. He is professional, responsive and efficient, ensuring all issues are promptly addressed and the property is well-maintained. Highly recommended!
Banu · 10 June 2024
Agent replied · 27 October 2024
Dear Banu,Thank you so much for your kind words. You were both such a pleasure to work with and we were pleased that you were happy with the service we provide.Best wishes , Allan
★★★★★ 4/5
TrustpilotI sold my house in Clifton through…
I sold my house in Clifton through Knight Frank and was impressed by how professional the whole team in the Clifton office was. The advice and support they offered throughout the whole process was excellent. I was particularly impressed by the way they managed the sale progression along a fairly drawn out and complicated chain. Rachael Hancock always kept me informed and was in constant contact with everyone in the chain to ensure a successful completion.
Customer · 29 February 2024
Agent replied · 27 October 2024
Thank you very much for taking the time to leave a kind review and we hope to be able to help you again in the future. Best wishes, Knight Frank Bristol.
★★★★★ 5/5
TrustpilotCharlotte Maclean is an amazing person…
Charlotte Maclean is an amazing person who helped so far in renewing contract and make it ease. She is great in communiation, friendly and approachable
Customer · 29 April 2024
Agent replied · 27 October 2024
Thank you so much for your kind words. Its has been a pleasure working with you as well.Please don’t hesitate to contact me should you require anything else. Kind regards Charlotte
★★★★★ 5/5
TrustpilotGreat property managers
Emma has been a great property manager throughout our time living there. All issues have been dealt with swiftly and professionally. I would highly recommend!
Alex · 29 April 2024
Agent replied · 27 October 2024
Thank you for your review Alex! I am glad I was able to assist in making your tenancy comfortable and an enjoyable experience, I will still be at Knight Frank should I be able to help you in the future. Best wishes, Emma
★★★★★ 5/5
TrustpilotTomos and stan were amazing
Tomos and stan were amazing! They were friendly, easy to contact and so helpful and understanding.I had some unusual circumstances with an assistance dog and they helped me feel at ease and listened and communicated so well with the building manager to make sure everything went as streamlined as possible. It was a smooth and great experience and im absolutely loving my new flat.Thanks so much !
Hadiya · 14 August 2024
Agent replied · 27 October 2024
Being on the 12-week internship I have been eager to impress and live up to Knight Frank’s reputation for it’s excellent client and customer relations so it is nice to hear of this positive review of Stan and myself.Kind regards,Tomos
★★★★★ 5/5
TrustpilotFriendly professional service from a…
Friendly professional service from a very competent team
Clive · 21 May 2026
Agent replied · 25 May 2026
Thank you Clive.
It’s a pleasure working with you and thank you for taking the time to leave such a lovely review.
Kavita
★★★★★ 5/5
GoogleBella was a pleasure to work with, very kind, communicative, and helpful throughout the entire viewing and letting process. She made everything smooth and stress-free leading up to our move-in. Thank you!
Yermek · 27 April 2025
★★★★★ 5/5
TrustpilotPeter Pietrzak is wonderful
Peter Pietrzak has been totally wonderful in organising our move. From staying late to allow us to view a property, to replying swiftly to all correspondence, he has been wonderful!
Laoise · 10 January 2024
Agent replied · 27 October 2024
Dear Laoise, Thank you so much for such a lovely review. It was an absolute pleasure to help you with your search and your journey. Please feel free to contact me if you need any further assistance. Regards, Peter
★★★★★ 5/5
TrustpilotNeil Anandakumar is brillant
Neil Anandakumar is brillant! He was impressively efficient in responding to my query about the status of my Landlord account. He gave me an instant response which was clear and thorough. His reply also showed that he had conducted a thorough investigation of my account.
Athena · 29 October 2022
Agent replied · 27 October 2024
Thank you very much for the kind review, it was a pleasure assisting you.Kind regards, Neil
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
