Every review we hold for the Merton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBella and Olivia have been absolutely fantastic and helped us find our dream rental property. We cannot stress enough how smooth and professional the process has been, the best experience we ever had with any agency ever. Bella was so friendly and helpful throughout, always keeping us perfectly informed and making sure we feel supported. We would like to thank her and Olivia again for all their help and an excellent service. We would highly recommend the team to anyone!
Pia · 15 September 2025
Agent replied · 22 September 2025
Pia, it was an absolute joy helping you and your family move into such a wonderful home. From the moment we first discussed what you were looking for, this property felt like the perfect fit, and I am so pleased it has worked out so well. Wishing you all the very best as you settle in and make it your own.
Best wishes
Bella and Olivia
★★★★★ 5/5
GoogleWe had an excellent experience as buyers of a local property that was sold through Knight Frank Wimbledon. Sonia Cheng was the agent and she worked very hard throughout the entire process to ensure that conveyancing happened as quickly as possible. She went above and beyond on our behalf. She was regularly in touch with us, solicitors and other agents and was very contactable throughout, which made the process easier. We would be happy to work with Sonia and Knight Frank again in the future! Thanks again.
Harriet · 18 August 2025
Agent replied · 8 September 2025
Thank you Harriet. I’m so pleased that we got it over the line in the end and in good time for you! Wishing you and your family many happy years in your new home. Look forward to seeing you around the village.
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 22 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
GoogleWe recently sold our house through Knight Frank Wimbledon. From the start we were impressed with how professional and knowledgable the team were, and we were pleased with the advice we had before the house went on the market. Sonia worked very hard to get the sale done, keeping in close contact with us and other agents in the chain and ensuring the process went smoothly. I wouldn't hesitate to recommend Sonia and Knight Frank Wimbledon.
Jennifer · 3 September 2025
Agent replied · 8 September 2025
Thank you so much for your kind words, Jenny, and I’m so pleased that we got this over the line for you. Do pop in to see us if you are in Wimbledon again but otherwise best wishes to you and your family.
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 27 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 27 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
TrustpilotBrigette Bulan and Knight Frank Rentals
Brigette Bulan and Knight Frank have been looking after my rental property for over 15 years. Brigette and the team are always very attentive, offer good advice and look after both the landlord and the tenant. Thank you Knight Frank!
ANDREA · 21 May 2026
Agent replied · 25 May 2026
Dear Andrea
Thank you for your kind words. It was a pleasure working with you on this year’s rent review.
Kind regards
Brigette
★★★★★ 5/5
TrustpilotKnight Frank has done a great job…
Knight Frank has done a great job managing our property, particularly Domnita Florea who is always very proactive with her communication and very helpful. Knight Frank definitely is one of best companies to use for property related work and services.
Peter · 15 May 2026
Agent replied · 25 May 2026
Thank you ever so much Peter for your kind review and for taking the time to leave it.
Thank you again.
Domnita
★★★★★ 5/5
TrustpilotAva has been exception since the start
Ava has been exception since the start. Always reachable and extremely proactive. She shows so much care and compassion when dealing with clients and it speaks volumes of her character. It has been an absolute pleasure to work with her
John-Paul · 8 May 2026
Agent replied · 25 May 2026
Hi John-Paul,
Thank you so much for the lovely feedback. It’s been a real pleasure to work with you, and I’m glad I’ve been able to help throughout.
Best regards,
Ava
★★★★★ 5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Marcela · 20 November 2025
Agent replied · 22 November 2025
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
★★★★★ 5/5
GoogleI had a fantastic experience with Bella. Bella was thoughtful and attentive, taking the time to really understand my needs before suggesting the perfect option, spot on in terms of location, facilities, area, and timeline. She guided me through every step with patience and care, and her professionalism made the whole process feel easy and stress-free. I’m so grateful for her help and would happily recommend her to anyone!
Andrey · 11 August 2025
Agent replied · 8 September 2025
Thank you so much for your kind words Andrey! It has been such a pleasure working with you, and I am delighted we found the right fit for your needs. I truly hope you are very happy in your new home and that the development serves you wonderfully. Wishing you every enjoyment as you look forward to moving in, and I am so glad I could help make the process smooth and enjoyable.
Best wishes
Bella
★★★★★ 5/5
TrustpilotSarah Gunn - what a star
Sarah Gunn was exceptional in helping with our property search. She encouraged us to think outside the box and consider different options that she felt would suit us. She was always cheerful, honest and very accommodating. A star employee.
Julie · 9 May 2026
Agent replied · 25 May 2026
Dear Julie, Thanks so much for your lovely review. It was a pleasure to work with you and I’m really pleased you had such a positive experience.
Wishing you all the best,
Sarah and the Knight Frank South East New Homes team
★★★★★ 5/5
TrustpilotI worked with Carmen from the Knight…
I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient, thorough, diligent, selective in finding good candidates, very quick in her replies and also in my opinion went above and beyond in her role in helping resolve issues with preparing the flat for a new tenancy. And she was very friendly and pleasant in her working style, very easy to get on with. 10/10 in my opinion. It’s always a hassle to let your flat out, but when I next need to, I will be contacting Carmen!
Amir · 21 February 2026
★★★★★ 5/5
GoogleBella was an absolutely dream to work with in finding our new rental property! After just moving from Canada, and being very overwhelmed by the process - Bella was there every step of the way, and made sure I felt at ease throughout. I highly recommend Bella, and Knight Frank if you are looking for quality, dependable, and efficient service. Thank you!!
Sam · 15 October 2025
Agent replied · 22 October 2025
Thank you so much, Sam! It was such a pleasure helping you and Matt settle into your new home, especially after such a big move for you from Canada. I am so glad we found the perfect property for you both to start this new chapter together. Wishing you all the best as you make it your own, and please do stay in touch if you ever need anything in future.
Best wishes
Bella
★★★★★ 5/5
TrustpilotI couldn’t recommend Liv Papps enough
I couldn’t recommend Liv Papps enough. She was professional and incredibly helpful throughout the whole process. Communication was excellent from start to finish, and she always made time to answer any questions or keep me updated.
Saula · 14 May 2026
Agent replied · 25 May 2026
Dear Saula, thank you for your kind review. It has been a pleasure working with you! please do reach out in the future if there is anything else I can assist with. Wishing you all the best in your new home. Many thanks, Liv
★★★★★ 5/5
GoogleBella has been brilliant from the get go, from showing me the property last minute and late into her evening to generally going above and beyond. It's my first rental, so I've had lots of questions for her, but she answered them all quickly and with depth. It's made the whole experience so straight forward for me.
Joe · 1 November 2025
Agent replied · 22 November 2025
Joe, thank you so much for your kind words, I really appreciate it. It has been a pleasure helping you and Sam find your new home, and I am so glad everything came together smoothly. Wishing you both an easy move on Friday and a great start settling in!
Best wishes
Bella
★★★★★ 5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Amanda · 13 March 2026
Agent replied · 20 March 2026
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you.
I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you.
Best wishes,
Summer
★★★★★ 5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
Customer · 21 February 2026
★★★★★ 5/5
TrustpilotThank you!
The biggest of thank yous to Helen and Leigh at Knight Frank Stow on the Wold for their expertise and guidance through both the selling and purchasing of our old house and our new house! We certainly had a complicated and at times very difficult house move, however they steadied the ship calmly and worked incredibly hard to secure both our sale and purchase. We are immensely grateful for their time and effort and would highly recommend them to anyone who is about to embark on the house move journey!
Vicky · 19 May 2026
Agent replied · 25 May 2026
Thank you so much Vicky, for your kind review. We are very pleased that you are happy in your new home, the sale and purchase certainly had its challenges along the way, but glad we managed to get you over the line, with both houses, after a few bumps in the road. Do let us know if we can help again in the future, although I expect you have no plans to move again for a very long time!
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotLouna was exceptional
I rented a flat in Elephant and Castle with Louna Del Barrio as the agent. I’ve worked with many agents over the years as landlord and as tenant and she was easily the best. Friendly, straightforward and upfront; genuinely helpful; energetic but not at all pushy; and above all I felt she really wanted to help me find the right place for me, and not just secure a quick deal. I know I can trust her. Aftercare after the tenancy was agreed has also been exceptional.
Benjamin · 17 May 2026
Agent replied · 25 May 2026
Dear Benjamin,
Thank you very much for your kind words- I really appreciate you taking the time to write a review.
It was a real pleasure working with you, and I am glad I could help you find the right place.
Wishing you all the best in your new home, and please don’t hesitate to reach out if I can help in the future.
Kindest regards,
Louna
★★★★★ 5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew · 28 September 2026
Agent replied · 27 October 2024
Andrew,
It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me.
Wishing you all the best, and thank you again for taking the time to leave a review!
Lety
★★★★★ 5/5
TrustpilotAva Ho - Reliable, sharp, and always delivers!
I've been working with Ava Ho at Knight Frank for a while now and honestly couldn't be happier. She's prompt, efficient, and always on top of things, I never have to follow up twice. As someone who travels a lot, this matters more than anything. I can hand off an open issue to Ava and know it will be handled properly without me having to babysit the process, her judgement is excellent and she goes to great lengths to follow through. If you're an overseas landlord, she's exactly the kind of person you want managing your property.
T · 9 May 2026
Agent replied · 25 May 2026
Hi Ms Chang,
Thank you so much for the lovely feedback. I’m really pleased to hear that I’ve been able to help and that you’re happy with the service.
Best regards,
Ava
★★★★★ 5/5
TrustpilotCommendation for Ava HO, Knight Frank
My husband, Andrew Lau, and I would like to commend Ava Ho from Knight Frank for her exceptional helpfulness and proactiveness in managing the affairs of our unit at A802 Neo Bankside. Her dedication has been consistent not only on individual occasions but throughout the entire period since she took over the management of our unit. We feel confident that our property is in very capable hands under her care, and we consider ourselves truly fortunate to have her assigned to manage our unit.
Lilian · 8 May 2026
Agent replied · 25 May 2026
Hi Lilian and Andrew,
It is always a great pleasure to help. Thank you very much for your continued support!
Best regards,
Ava
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.