Trusted Agent profile · Merton
★★★★★
2,257 reviews across 3 platforms
12 The Broadway, Wimbledon, SW19 1RF, Merton, SW19 1RF
Dexters's office in Merton, at 12 The Broadway, is rated 4.4 out of 5 across 2,257 reviews on three platforms, including 383 Google reviews rated 4.9.
383
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,871
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Dexters Wimbledon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
GoogleIt has been great working with Megan at the Wimbledon office. She was super helpful and understanding. Highly recommend her.
Dear Johann, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotThis was the worst experience I have…
This was the worst experience I have ever had. No help for the renter. I thought maybe their only focus was for the property client but I have heard from their experience it has been just as bad.I would never use them again. Appalling.
Dear Victoria, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotFriendly and polite service
Friendly and polite service from our building manager and their colleagues. The contractors that get sent out can be hit or miss but the Dexter team is great.
Dear Alfie, Thank you for leaving a wonderful review. Kind regards, Asma, Customer Relations Team
5/5
GoogleAlexandra Newland (Property Manager) is great at communication with us at GB Building and Roofing.
Dear Christine, We really appreciate you taking the time to leave such lovely comments about Alexandra. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleDexters offered a brilliant service from start to finish, in the sale of our house. They kept us updated throughout, the photos were brilliant, they suggested a great strategy and were incredibly personable. Thank you!
Dear Heidi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service from Dexters Wimbledon! They are professional and very accommodating to their clients. Special thanks for Abbey, Gabriel and Michael for following our sales process so meticulously.
Dear APT Renovation, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotI am very tired of seeing outdated ads…
I am very tired of seeing outdated ads on Dexters website. I am looking for a place to rent at the moment, called one of the offices. They said the flat is gone in December! Come on guys we’re in March. They weren’t willing give recommendations for the other flats. Quite disappointed!
Dear Sophie, We are sorry to hear that your experience with us didn’t go as planned. I am unable to find you in our database. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotYasmin
Yasmin, was very friendly from the first day she met me personally at the agency, she is accompanying me and helping me to find a new home to live! very attentive and always answering my questions quickly. grade 10!
Dear Morgana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThanks for continues support.
Jimmy over the last 5 years have provided great customer service,He is very helpful in answering all the questions as well as helping in finding good tenant and follow up the matters until it is settled.Keep up the good work and hope to get continues support and service from you in future.
Dear Nareshkumat, Thank you for your kind comments regarding Jimmy and your 5* review. We really appreciate you taking the time to leave a review and we are thrilled you have had such a pleasant experience over the last 5 years. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPam Simmons at Dexters
I deal with Pam Simmons and , since she has been on my case, the service from Dexters has been first class. Always responsive, helpful & friendly. No queries left unanswered . Highly recommended
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat support
We had a heating system issue at our flat and Jada Palmer provided such a supportive and helpful service. She organised the plumber's visit, the problem is set out now, thanks to her efforts.
Dear Hasmik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSmooth process
Smooth processWe had Jessica C. who was dealing with our search for a flat she helped us a lot as well as continuously updated us throughout the whole process. A lovely lady also showed us the flat during viewing she was very patient with us and really went into detail.
Thank you for your review, and mentioning your experience with Jessica. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexter's have been excellent. From first contact with Simon, ongoing support from Gabriel and knowledgeable care from Verity, the whole process has been extremely well managed. We are very grateful to the whole Wimbledon team for everything that they have done for us. Very many thanks.
Dear Jonathan, Thank you for taking the time to leave a wonderful 5 star Google review. Simon and Gabriel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExemplary management
I wish to commend Ledi Peka who managed a flat I was renting out. Simply put, she was always responsive, prompt, efficient and friendly.
Dear Adam, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters have been renting my property for a year.
Dexters found excellent tenants. One of the reasons I chose Dexters was because of their maintenance team. I have not been disappointed. They have been very responsive - even for emergencies at weekends!
Dear To ny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you very much to our agent Zendeca Sinclair🥰
We rented the house through Dexters agency Battersea. I want to thank very much to our agent who took care of us. Her name is ZENDECA SINCLAIR. She was always very kind, courteous and very helpful. We thank her very much for his service. I wish you all the best.Thank you 🥰🥰
Dear Claudia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotI’m a client of dexters and they are…
I’m a client of dexters and they are brilliant at what they do highly recommend them especially khadija and her team she is always on point and always happy to help any issues
Dear Shah, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDeposit Refund-Bailey was helpful and efficient
Bailey helped us process the refund of our deposit. She was very prompt and coordinated necessary bits with the landlord very effectively and politely.
Dear Suditi, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
3/5
TrustpilotOne aggressive sales person but good management response
I said I was I interested in a flat.A lady called me 3 times in less than a minute the next day.When I finaly picked up, I said I thought it was urgent as I had 3 calls back to back but that I was at work. The lady on the phone insisted, said that if I couldn't make it today or tomorrow before 4pm it would be gone. I said I couldn't, she said "ok" and simply hung up obviously upset without even saying good bye.Management called me back after my bad feedback and was very nice and apologetic saying this is not the way they normally deal with people. So not too bad in the end.
5/5
GoogleGabriel Cunningham of Wimbledon Dexters branch sales manager has been professional and reliable throughout the sales transaction. He always keeps me posted of the progress and discuss with me if any changes/hiccups in the transaction. I would highly recommend him on your next sales transaction.
Dear C Chow, Thank you for your kind comments regarding Gabriel and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent
Petros, the senior property manager, has been brilliant recently. His calm and friendly manner, his willingness to help and general ‘nothing is too much trouble’ attitude has been very welcome to us! Really excellent.
Dear George, Thank you for your kind comments regarding Petros and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotOutstanding service
We have worked with the Team at Dextors since 2018 and they have been outstanding. I cannot speak highly enough of Steve, Lee, and the team and would recommend them in a heartbeat.
Dear Gary, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters Wimbledon have been a pleasure to work with so far! Megan and Simon have been very diligent communicating with us every step of the way and being super prompt and professional, which is invaluable as first time sellers. Would thoroughly recommend working with them!
Dear Thomas, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Wimbledon office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFantastic Team
We are “first-time landlords”, with no prior experience renting a property, and the service and support that we received from Dexters Battersea could not have been any better.Zendeca, Tom and the rest of the team are not only very friendly but also so professional and well trained to do their job.Thanks.
Dear Esteban, It’s great to hear that you have had a brilliant experience with our Battersea office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Asma Chughtai Customer Relations Team
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