5/5
Great team, made the process easy and supported throughout!

Trusted Agent profile · Merton
★★★★★
2,258 reviews across 3 platforms
12 The Broadway, Wimbledon, SW19 1RF, Merton, SW19 1RF
Dexters's office in Merton, at 12 The Broadway, is rated 4.4 out of 5 across 2,258 reviews on three platforms, including 383 Google reviews rated 4.9.
383
Reviews on Google
This office
3
Reviews on Facebook
Business-wide
1,872
Reviews on Trustpilot
Business-wide
Every review we hold for the Merton office, from every platform, shown as written. First names only.
5/5
Great team, made the process easy and supported throughout!
5/5
Outstanding service from Stacie Pardoe
After several exchanges of emails and phone calls regarding the rented property me and my family live at, finally had the pleasure of meeting Stacie during one of the regular visits. All the work she has been doing with/for us has always proven to be of excellence. I'm not a "write a review" person, but when a service is outstanding deserves to be recognized. Thank you Stacie Pardoe for being our Property Manager!
5/5
Archie from Dexters has been fantastic in helping my partner and I look for properties in the Wimbledon area. He has been extremely supportive and responsive, always keeping us in the loop of new properties entering the market. Would highly recommend!
Dear Ella, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
Very happy with Dexters.
We have had 2 apartments rented for us by Dexters for over 10 years and have always found them to be reliable, professional and very courteous. All of the managers who dealt with our specific matters were excellent and Marco, our latest manager, proved to be exemplary. Very happy with Dexters.
Thank you for your brilliant review in relation to Marco from our Property Management Team and wish you all the best. Kind regards, Asma, Customer Relations Team
5/5
I bought a property in the run up to the stamp duty holiday deadline and as you can imagine this was an extremely busy time for anyone involved in residential property sales. The Wimbledon Dexters branch could not have made the process easier and less stressful. They were on hand to take a call at all hours or the day and were always clear and swift with their responses. I do not believe any other estate agent would have got my purchase over the line in time. I highly recommend the services for anyone looking to sell / purchase a property.PositiveResponsiveness, Professionalism
Dear Thomas, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team
1/5
The worst agency ever.
It's with great and deep sadness that I see myself forced to leave a bad review.
5/5
Rental
Dealt with Louis Preston. Really professional and efficient. A pleasure to deal with.
Dear Ms G, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Excellent service
Excellent service, especially Christian Pengelly who is always available and ready to help.
Dear KA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Dexters Wimbledon helped us sell our flat in record time! Simon was great at our first couple of meetings, providing a lot of advice and experience on the local area and state of the market. Gabriel subsequently supported us through our sale and was always helpful and responsive, helping us to get this over the line quickly. Thanks again and would definitely recommend!PositiveResponsiveness, Quality, Professionalism
5/5
Alistair was a great Estate Agents who…
Alistair was a great Estate Agents who made the process quick and simple.
Dear Rob, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Massive thanks to Rasel who provided…
Massive thanks to Rasel who provided exceptional support and communication throughout my renewal process. Extremely helpful and professional!
Dear Rodi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Alistair was a great help
Alistair was a great help during our mutual clients transaction. Great communication, he kept us updated throughout and ensured a smooth transaction.
Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Apartment destroyed under their management
My apartment has been in the family since 1988. It was given to Dexters a year ago on a full management contract, they had supposedly vetted the prospective tenant, the tenants partner assaulted the tenant the police kicked the door breaking the lock to get access, arrested the partner. The tenant also had a large dog in the apartment which I abd the Managing agents requested Dexters to ask the tenant to remove, the apartment carpet, walls and wood work were destroyed by the tenant, the tenant did not pay the council tax, water charges, electricity or tv license. After the flat was vacated by the tenant, dexters rented out the flat immediately without informing me of the damage to the flat then requested I pay £1500 for repairing the walls and woodwork and over £1900 for a new carpet to replace the carpet destroyed by the large dog.Avoid Dexters at all costs, they are a property management company that operates at a substandard level. Look elsewhere. They only have their own interests ate heart and do not care at all about the landlords interests.I've left messages the last 2 days but no call back, they have my number, making money is their primary aim, landlords interests do not feature. Its affected my health.
Dear Tony. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
Ashley
AshleyI highly recommend Ashley from Battersea Dexter, very professional, punctual, communicative Any questions you may have. Ash comes to your aidThank you that thanks to you Ash, our child lives in favorite house.
Dear Daniela, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team
1/5
Very disappointed!
Very disappointed!It took them 33 days to tell me they are going to return part of my deposits. I emailed back said i will enter dispute process because the deposit claim is not reasonable, but they told me the time frame to dispute is within 10days of end of tenancy.:)Since i moved out i kept chasing for an answer but they delayed response till 33days later. And they claim they did professional cleaning to the flat, and they charge it to my deposit. But the truth is, i already booked professional end of tenancy cleaning service when i moved out and physically inspected the cleaning was done.I do not get why should I pay for a duplicated cleaning service. And why i should accept the outcome that their ignorance lead to missed the dispute time frame of 10 days.In a word, if you are looking for flat to rent, i highly recommend, do not use Dexters.
Dear Maggie. We are sorry to hear that your experience with us didn’t go as planned and would be eager to hear more so that we can rectify this for you. If you could please email me further details at customerrelations@dexters.co.uk, I will make sure this is dealt with. Kind regards Asma Chughtai Customer Relations Team
5/5
Megan and the sales team were very focussed and motivated on the sale of our flat. Professional and good communication throughout - I would recommend to others . A special mention has to go to Verity who was superb between offer and exchange and played a crucial role in sales support to help coordinate across solicitors and buyers. Thanks Dexters Wimbledon!
Dear Greg, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Ledi Peka has been great to deal with…
Ledi Peka has been great to deal with and very helpful.
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
I have been going to Nora for most of…
I have been going to Nora for most of my issues now at my flat and she has been very quick and efficient in her responses. I never had hope with Dexters as they usually take a while to get back to me. Since I have been in contact with Nora, I must say my view has changed. Thanks
Dear CF, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Would not recommend at all
Would not recommend at all! Typical agency, rude and better than anyone else. Got a rent reduction 3 months ago and they keep saying they are dealing with it and refunding the over payment. They didn’t and now blaming us! Direct debits bounced due to this and they think it has nothing to do with them. If this was the other way round and me not paying it would be a totally different story. I’m lucky I’m in a position to move money around but that is only the last few years.. back when I started renting I would be in trouble! Dexters think they are above anyone else and other peoples circumstances. They could not care less! I ask everyone not to use or move away from this company. Let’s think about how people starting out would be suffering right now.
Dear Mark, we are disappointed to read your 1* review. I understand that the Director of Tenancy Management has been in touch with you to resolve this issue. Kind regards Asma Chughtai Customer Relations Team
5/5
Excellent service.
I had a minor problem with my fridge and a major one with a blocked drain. I phoned Dexters and Donalina Gargrupe handled both problems for me quickly and effectively and with a friendly, polite manner.She kept me informed (the problems ranged over a week due to a miscommunication with a maintenance company) and was quick to chase up the company involved. A very impressive performance!
Dear Sharon, Thank you for the 5* review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
bad experience throughout stay
I have moved out for one month but they still did not refund my deposit even if I have chased for 5 times!The response on repairment and maintainence request was super slow during my stay. It took 5 months for them to fix the blinds! I could not turn on lights during evenings because there was no blinds!And they arrange views with very short notice before my moving out date. Very bad experience. PLS give my deposit back ASAP when you read this comment, Dexters!
Dear Maggie, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team
5/5
Efficient, Professional & Helpful
Since Jamie has been responsible for managing our property, we have found him to be honest, efficient and reliable. He is always professional and helpful and always communicates well.
Dear Marco, Thank you for your lovely 5 star Trustpilot regarding Jamie. The team will really appreciate your kind words. Kind regards, Asma Chughtai, Customer Relations Team
5/5
We chose Dexters due to a recommendation from a neighbour and were really pleased we did. The Wimbledon branch knew our local market very well and we were introduced to the whole team, with Aidan securing us a buyer within a week which was fantastic. Tal in sales support was brilliant as worked so hard over the following few weeks to ensure our sale went through as swiftly as possible- she was extremely responsive and professional so a huge thank you to her.PositiveResponsiveness, Professionalism
Dear Rhiannon, I was delighted to read the comments in relation to our Wimbledon office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team
1/5
Spammers
Spammers. Went in there to look at flats, they took all my info, never helped me find a flat, but they do keep on spamming me (weekly emails) with random flats. I tried unsubscribing, didn't work cause their address is not valid. This is against GDPR by the way.
Dear Marry, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Wimbledon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Merton.