Andrew Purnell & Co Merton reviews

★★★★★ 5/5

Google

I just want to say a big thank you to Stacey for her hard work and her quick response in dealing with the issues I had when I moved into my new property, I am glad that A.P is the managing company for the property. I also want to use this medium to thank them for their professionalism and the ability to deal with issues without delay and making sure that, there is a successful outcome.

Rosemary · 23 November 2024

★★★★★ 5/5

Google

Andrew Purnell manage a number of blocks where I am a leaseholder. They are very professional and take an interest in the blocks. Their contractors are competitive and they have a fantastic accounting package with real-time information. The phone is always answered by a staff member and not a virtual call answering service. Being ARMA and having Client Money Protection is very re-assuring. All the staff members are a pleasure to deal with as are the owners.

Kieran · 17 April 2021

★★★★★ 5/5

Google

When I moved into our block of flats the original managing agent was a shambles. After a year of pulling my hair out we employed Andrew Purnell based on the fact that they were: 1) A small local company, 2) There was a 24hr access point, 3)All enquiries were responded to in a timely manner. In no time at all they had turned around our flat block, taken care of the tangled finances and added 10 years back onto my life. Frank and his team are all wonderfully approachable and excellent value for money. They are ruthlessly efficient and I would not hesitate to employ them again. Brilliant from start to finish. Well done guys!

Toby · 26 October 2019

★★★★★ 5/5

Google

We were renting with A.P for 3 years and the experience was excellent! Annaliese replies to emails and fixes things straight away. After 3 years, the previous owners decided to sell the flat and we decided to buy an Annaliese was extremely helpful throughout the whole process. She was helping me to chase my solicitor and answered questions that the solicitor should have answered. All this wouldn't have been possible without all her help! She went beyond!

Lina · 23 March 2024

★★★★★ 5/5

Google

My Brother and I have just finished our tenancy with A.P for 2.5yrs and I can happily say the overall the experience has been great! The communication and help prior to agreeing the flat and during our tenancy has always been professional, always quick to respond and sorting things whenever they needed to be done. A big thank you to Annaliese from the get-go and also Rachele more recently throughout our tenancy :) A boutique agency where quality of service is apparent! Thank you :D

Chris · 24 March 2023

★★★★★ 1/5

Google

I viewed the property at night and thought all appeared okay. Regrettably when I took up tenancy it dawned on me that I made a massive mistake. The previous tenant had a lot of artwork/pictures on the walls which caused damage everywhere with poorly filled holes etc. The property was in need of a serious refresh/decoration. The wool carpets were savaged by moth larvae. The roller blinds where encrusted with dead moths and various insects. Mould was everywhere within the bathroom and I don’t want to mention the toilet. The previous tenant left the property in a vile state and how can a management company relet like this. Andrew Purnell holds duplicate keys for every property, which enables them to send contractors in, whilst the tenant/tenants are at work. On one occasion a contractor just let herself in to my rented accommodation to conduct a Energy performance certificate under instruction from Andrew Purnell, Luckily my partner was able to intercept the unannounced visit stating she should of given 24 hours notice and shouldn’t just let them self in to the property without prior agreement. I submitted a complaint to Andrew Purnell regarding the matter. The whole situation made me vulnerable regarding anyone entering the property without my permission. After a year I suffered a serious stroke resulting in me having to vacate the property immediately. I lost £2300.00 rent/deposit which enabled the landlord the luxury to refurbish the property at my expense.

Marian · 24 March 2023

★★★★★ 5/5

Google

Annalise is a superstar. Agency is friendly on point and very helpful. We didnt want to leave the flat that we called home but will be using the agency to buy our first property in the area. Thanks for everything

Aman · 25 October 2020

★★★★★ 1/5

Google

We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them. When walking into the home the first time, we’ve been struck by how appalling the “professional” cleaning status of the home was. Grease on the carpet, moulded tiles in the kitchen and bathroom, to name a couple. As a result, our stay started with a self-arranged professional carpet and home cleaning. No drama, nobody is surprised to move to a new home and find it perfectly cleaned and ready to your standards. The matter gets seriously unprofessional when Andrew Purnell considers appropriate to rent out a flat with leaks that affects the people living downstairs, windows that can’t be opened, broken shower screen (this is great when the water leak downstairs..) mould in the bedroom, broken “handmade” lighting systems (in the kitchen!),etc. When pointing this out in tens of emails, we’ve only received sporadic, if none, answers which were never straight to the point. The best outcome that we could negotiate has been that only one maintenance task would be carried out per month. We’ve been given, as a reason, that it wouldn’t be fair to economically “overload” the Landlady. We have been living in the flat for more than 3 months now, and a long list of tasks is still due to a date to be confirmed, which is highly concerning for ours and our downstairs neighbours’ safety. Well, this was just the beginning. We found ourselves in the position to need to help a friend struck by Covid-19 related issues, who found herself in need to temporarily move abroad, and asked us if we could take care of her 9 year-old, small sized dog, who has always been living in a flat. We asked Andrew Purnell for permission as Tenancy laws and the Consumers Rights act (2015) allows us (and you) to. The first answer we were given was that the Headlease strictly prohibits so, and we felt quite confused by how a converted flats building would have such a clause in the Headlease. We then requested a copy of the document and Andrew Purnell ignored it and replied that the Landlady wouldn’t allow us to temporarily have a pet since it “would be cruel for the dog”. We decided to get a consultation with a UK based vet, to ask her opinion as a professional on this matter, and she confirmed how fundamentally wrong that assumption was. The vet confirmed she would be happy to put this on paper, to be officially recognised. Our offer to provide this document to Andrew Purnell has simply been ignored. We reached back to them and offered to increase the security deposit, to add a clause where we would agree to relocate the dog would it be an issue for the neighbours and to immediately take full responsibility of any damage that the home would incur into, if any. after more than 3 weeks, still no reply. We finally received an answer:” for the sake of complete clarity it is a definite no to your request for a dog. This can’t be changed for any reason. No amendments/changes/increases in the deposits can change it.”. After such a long wait and an unfair one-sided decision, we requested to speak with a superior. We get shortly after contacted by Mark(or Matt), Property Manager, who confirmed over the phone that in no way we will be able to temporally have the dog and that they are not under any obligation to give us an objective reason for it. Moreover, he also confirmed that no headlease will be sent over (simply because “he doesn’t want to”). Last but not least, he kept asking us why we “don’t understand that in this country a decision must be accepted, not to insist” (on a side note, we are an Italian and a Spanish working full-time and leaving in the UK. If you see where I’m getting at, please take this into consideration if you are a foreigner and you’re willing to get a life and immigration-related cultural lesson from Andrew Purnell). We don’t have (yet) received the headlease and I’d bet my neck the homeowner doesn’t know anything about this.NegativeResponsiveness, Quality, Professionalism

Diego · 25 October 2020

★★★★★ 1/5

Google

On Monday they contacted me to tell me they changed my visit to Wednesday. I went on Wednesday and they told me that they called me during the day (I was working) and as I didn't pick up the phone they assumed I was not coming, even if we confirmed on Monday both by phone and email, so they didn't show me the apartment either. Anyway, they told me they would send me an email to book an appointment for another date. I am still waiting for the email. PS: The fact that you are asking to my comment one year after this happened evaluates your professionalism better than any word I can say.

Ángel · 25 October 2020

★★★★★ 5/5

Google

What can I say about Andrew Purnell. Firstly, me and my partner were looking for our first flat together (previously house shared) and we found one with this agency that we loved. The process was really fast, they even helped us to move in earlier because we had to leave our other shared property which we really appreciated. They ensured the flat was spotless before we moved in and any problems we came about throughout our two year stay, they responded really fast and were always happy to help. From the day we moved in, to the day we left, everything has been smooth sailing and we can't thank you enough. Although we didn't want to move out of the flat because it was where we called home, we are saving to buy and will be sure to come to Andrew Purnell for any future properties to buy. Thank you to the team!

Nishta · 25 October 2020

★★★★★ 5/5

Google

I have previously rented through Andrew Purnell and have thoroughly enjoyed my experience with this company. I honestly can say you can look to them to talk about any issues that you have with your property. They act as great mediators and they have a very fast response when there are maintenance issues. They have a very good customer service and even with their maintenance team who are organised and do the job well (vetted well) I want to thank the whole team for making my relationship/experience a really great time. I will miss Andrew Purnell being my landlord! Thanks once again and all the best for the future.PositiveResponsiveness, Quality, Professionalism, Value

J · 25 October 2020

★★★★★ 5/5

Google

We’ve had a great experience renting with Andrew Purnell, and Annaliese in particular has been amazing. Any issues we had were sorted quickly. Highly recommend.

Andy · 16 February 2026

★★★★★ 5/5

Google

I rented with Andrew Purnell for 12 months and had a very good experience with them. Annaliese in particular was fantastic at organising viewings, responding to maintenance requests and general enquiries, and ensuring that the full deposit was returned after the tenancy in a timely manner.

Conor · 16 June 2025

★★★★★ 5/5

Google

Very impressed with Andrew Purnell. I am landlord and they manage a block of flats where my property is in. I had a urgent issue with a leak and Andrew Purnell (Frank) went out of his way to help me and arrange a plumber. It took a lot of stress out of the situation and I was very grateful. I have already recommended them to friends and family. Thank you!

Brin · 17 April 2021

★★★★★ 5/5

Google

Highly recommended. We had our first rental in the UK with Andrew Purnell, and they've kindly helped us to go through all steps easily. Always had fast answers to my queries and everyone was very friendly. Our agent Frank Mulroe was extremely kind and helpful along the process.

Mikaël · 17 April 2022

★★★★★ 5/5

Google

Well done to Frank and the team. An experienced and professional team that delivers value to clients!

Ezoomed · 17 April 2021

★★★★★ 1/5

Google

Total waste of my time! I called for a viewing a couple of hours after the letting property was advertised. They arranged the viewing 2 days later, even though they probably knew that the property would have gone by then. I never received a confirmation email or text about my viewing. I tried to call twice to confirm my viewing, but the person who answered had no clue and told me that would let someone else know and they would call me back etc . Two hours before the viewing, I got a call that the viewing is cancelled because the flat is gone now, which I already knew hours ago because I check Rightmove every hour!!!!! Do you realise that we (the potential tenants) have to make working arrangements to attend a viewing and some respect would be nice every now and then?!

Eld-pm · 24 December 2022

★★★★★ 5/5

Google

Andrew Purnell currently manage my rental property and have done so for just over six years. I applaud their professionalism and dedication to ensure maintenance or tenant requests are managed efficiently to maintain my property’s standard and continue the smooth letting for both myself and my tenants. I highly recommend their 5 star service.

Mark · 17 April 2021

★★★★★ 5/5

Google

Purchased an apartment in Wimbledon, Annaliese was very professional and efficient, with her effort, we completed purchase on time, highly recommanded. Thanks Annaliese!

Michelle · 24 March 2023

★★★★★ 5/5

Google

I have lived in Wimbledon area renting flat through Andrew Purnell, all good memories for 4 years, they have been so professional, prompt in communication and responsive, plus friendly. I am leaving UK with new assignment from my company so I would visit Andrew Purnell again when I come back.

Jaihwa · 17 April 2021

★★★★★ 5/5

Google

Frank Mulroe, Managing Director, is both hands on and very responsive to client needs. Having dipped my toe in the right to manage process I have found that Frank and the Andrew Purnell team provided a great service at a good price point.PositiveResponsiveness, Quality, Professionalism

Dayo · 25 October 2021

★★★★★ 5/5

Google

For some years, this company has been managing the small block where we own a flat that we let. A few months ago we were very badly and dishonestly treated by our own letting agent of many years, and we decided to move the management of …

Ellen · 17 April 2021

★★★★★ 1/5

Yell

Worst possible experience

I'll list bulletpoints due to the characthers limit, please allow me to.- Breakages and leaks ignored after promise to sort them.-We needed to temporarily take care of a friend's 9-yr-old small dog, We asked for permission. we were told that the Headlease strictly prohibits so. We then requested a copy of the document and have been ignored. they decided it “would be cruel for the dog”.A UK vet confirmed the opposite.-we offered to increase the security deposit, to add a clause where we would agree to relocate the dog and to take full responsibility of any damage to the home. after more than 3 weeks, still no reply.-We requested to speak with a superior. Mark/Matt, Property Manager, said that they don't have to give us an objective reason and added:“I don’t want to” send the headlease.-he kept asking us why we “don’t understand that in this country a decision must be accepted” (If you see where I’m getting at, please take this into consideration if you are a foreigner)

DiegoC-10 · 13 June 2020

★★★★★ 5/5

Google

I do nothing but praise and recommend Andrew Purnell. I am currently using their services to both rent a property and rent out mine. As a tenant they are nothing but helpful, attend to any issues quickly and efficiently and are very …

Mary · 17 April 2021