Martin and Co Merthyr Tydfil reviews

★★★★★ 1/5

Trustpilot

AVOID, AVOID, AVOID!!!

I'm a landlord and had Martin & Co Paisley rent out my flat. They found a couple with a 5 year old child and said they had been vetted etc. Turns out it was a family with 2 small children. Who completely ruined my flat: Large red stains on carpet which needed replaced, food crushed into carpets, chewing gum stomped into carpets, handles off walls, food splashed up walls, paint ripped off walls. This list was endless. Fortunately we had a trades person that we know to go in and replace thermostat valves on the radiators (still unsure how they were all missing??), because the gas engineer that M&Co. had to quote decided we needed a new radiator etc etc and the quote was over a grand! This was not required at all! Our gas engineer advised us on the very bad situation in our flat and I requested M&Co. carry out an immediate inspection. A week after the inspection I had to contact them to request an update. Shockingly, the agent I spoke to said that there was nothing wrong with the flat and that 'some people have higher living condition expectations than others'. Hmmm. yes tenants ruining my property is certainly my problem. As expected I challenged the agent's report to only be told that he had made a mistake and that the report he had given was of the flat above. The audacity of this company is next level.Eventually they admitted that there was a problem in the flat and that they had spoken to the tenants that they needed to clean up the mess.Thankfully these awful tenants moved out but I was left with a big mess and had to redecorate, replace carpets, take their broken belongings to the dump (yes the disgusting tenants left all their crap for me to dispose of, like I was their personal slave). They didn't even pay their full rent for the last month. Horrific creatures. And all along M&Co. kept taking their fees and making claiming the measly deposit and my rent extremely difficult.AWFUL COMPANY. NO PROFESSIONALISM. WOULD NEVER RECOMMEND THIS LOT. COULDN'T ORGANISE A P*SS UP IN A BREWERY. AVOID, AVOID, AVOID!!!

Ashleigh · 1 April 2024

★★★★★ 5/5

Trustpilot

A massive thankyou to Tui Donovan

A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)

Isobella · 18 December 2025

★★★★★ 1/5

Trustpilot

Atrocious service

Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.

Janine · 29 November 2025

★★★★★ 1/5

Trustpilot

i have genuinely had the worst…

i have genuinely had the worst experience with these estate agents. i have a property manager called natasha scott who is the most horrid, rude and vile person on earth. she deliberately does spiteful things like telling me the wrong date when my rent would be due or ignoring emails or even trying to sabotage my rent renewal and this has been going on for a year. please avoid this agency.

Fb · 30 August 2024

★★★★★ 5/5

Trustpilot

Martin & Co in Tamworth have been so…

Martin & Co in Tamworth have been so helpful when I rented a property in Fazeley and when I left my tennancy they were so supportive . Laura is so lovely, when I experienced a few problems Laura helped me resolve them, she has wonderful customer service skills and is genuinely very caring I would definately score them 10/10 and would use them again. Thank you

Barbara · 17 September 2019

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!!

AVOID AT ALL COSTS!!!!! terrible customer service and they couldn't care less about the tenants and they don't seem to have a clue about tenancy laws and seem quite happy to breach tenancy agreements with no regards for anyones feelings or situation. I've had a lovely and peaceful 9 year tenancy until these morons took over and its now all stress and upset. So angry.

Sarah-Louise · 1 December 2022

★★★★★ 5/5

Trustpilot

Martin & Co, Bury St Edmunds

Really good service, nothing too much trouble and we were always kept informed. A special mention to Tamara she was excellent going above and beyond with the service she provided. Thank you.

Greeno · 25 February 2024

★★★★★ 1/5

Trustpilot

Horrible management!

We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.

A.A · 31 January 2026

★★★★★ 1/5

Trustpilot

A game of two halves

My tenancy was between March-September 2021 (in Nottingham) but have been convinced to now share my experience. The short version: great during the tenancy, but awful experience during the process of getting new tenants in and the deposit returned. Deposit took weeks to eventually go to a dispute I later won.First, I will re-iterate that during most of the tenancy Courtney (with whom I had most dealing) was very attentive and quick to resolve issues. The issues began when the tenancy was nearing its end and viewings needed to be arranged for prospective next tenants. I received a phone call on a Friday about booking viewings for the following week to which I mentioned Wednesday possibly being suitable but asked for a follow up call on Monday to be sure. I didn’t receive the call but on Monday I was told unexpectedly that there was a spot open on Wednesday to receive a covid vaccine. I informed Courtney that Wednesday would no longer work as I could be feeling rather ill from the vaccine but this was met with a sour response citing our responsibilities as tenants to allow viewings to occur and how viewings for the Monday already had to be cancelled, and cancelling twice would not look good on them. After explaining that I had never agreed to viewings on the Monday - a string of emails were sent back and forth which made clear that despite the fact I was still a tenant there, getting the next tenant in was far more important than my well-being. Turns out the vaccine floored me but they went ahead with the viewings anyway (the agent conducting them didn’t even bring keys so I had to leave them mine).I will spare the details on the deposit other than to say they (Courtney and James) tried to claim money for almost anything they could - right or wrong, and fought very hard over email to get this money, often not actually responding to the concerns I raised. These emails were included in a multiple page report I ended up making explaining why their claims were not valid. The dispute went in my favour in the end after weeks and weeks. I feel like a lot of people wouldn’t bother putting that effort into a dispute and they often just get their money.The end experience is why I wouldn’t recommend Martin & Co unless you enjoy being stressed at the end of a tenancy.

Ciaran · 15 February 2024

★★★★★ 1/5

Trustpilot

Most unprofessional estate agents I…

Most unprofessional estate agents I have ever dealt with in Ipswich. Met with a very unkempt agent who took phones calls instead of showing us around the property. We then called up to make an offer and was told " we can't cope with that here it has to be done by email" we made a final offer 5k over the asking price, that was 4 working days ago - 6 including the weekend and we have had no communication what so ever from them. I emailed a complaint to the general manager and no surprise, no response. Would never view a property with them again and would certainly never sell through them. Dreadful service!

Vicky · 13 February 2024

★★★★★ 5/5

Trustpilot

Family orientated company always…

Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.

Sylvette · 27 March 2026

★★★★★ 5/5

Google

I would like to say Thankyou to Amanda and her Family their kind and compassionate people with hearts of gold! They helped me through a difficult period to find a new home which I will always be grateful to them for doing so. I can’t thank them enough, all communication has been clear and their lovely Thankyou for your kindness David Gray

David · 18 December 2024

★★★★★ 1/5

Trustpilot

Avoid Martin & Co Leicester like the plague!

Awful experience from start to finish with Martin & Co in Leicester. Utterly poor Communication was terrible. We were told throughout we’d receive confirmations via email that never happened. Our viewing was cancelled on the day of, with no explanation. We understand this can happen but was then offered another date which was 10 days later!The agent on the phone was like a robot who couldn’t give us a straight answer - it was painful.Then when we arrived at the property, it was a completely different flat to what we had viewed online - same location but a completely different property and was filthy!No apologies or explanation from the agent when we asked - even though he said he knew the images online were incorrect. Nobody bothered to email or call us and let us know?!?Awful experience and will never ever rent or buy a property through Martin & Co Leicester - avoid like the plague

Jess · 26 January 2024

★★★★★ 5/5

Google

Hi These folks are REALLY good. I moved over to Martin & Co in Merthyr from another local agent. The differnce was amazing - the crew here especially Sarah were fantastic, highly professional, kept me in touoch at every stage of the process and above all they secure tenants and handled everything very thoruoghly and efficiency with my best interests at heart. Great job. I gladly endorse them

Andrew · 12 October 2014

★★★★★ 1/5

Trustpilot

BROKEN POLICIES & HIGHLY UNPROFESSIONAL

THIS IS FOR THE NEWARK BRANCH - NG24 1XPI HAVE GONE THROUGH ALL THE REVIEWS AND I COMPLETELY AGREE ON THE FOLLOWING THINGS:WORST LETTING AGENTS THAT I HAVE EXPERIENCED TILL DATE1- THEY ARE VERY UNPROFESSIONAL WHEN IT COMES TO ACKNOWLEDGING OR RESPONDING TO EMAIL, I HAVE TRAILS OF EMAILS WHERE IN THEY HAVE REPEATEDLY RESPONDED WEEKS LATER AND SOMETIMES EVEN MONTHS LATER.2- THEY WILL SHREWEDLY TAKE AWAY A BIT CHUNK OF YOUR DEPOSIT (SOMETIME THE WHOLE AND EVEN SOME MORE), I HAVE BEEN ADVISED BY SOME TO HAVE TAKEN THEM TO SMALL CLAIMS COURT, I NEEDED THE MONEY URGENTLY SO I DID NOT BUT DONT BE BULLIED BY THEM AND IF YOU FEEL YOU HAVE BEEN MASSIVELY OVERCHARGED, PLEASE TAKE THAT ROUTE YOU WILL NOT COME OUT BAD.3- THEY HAVE MENTIONED "UNFORTUNATELY THEY WILL NOT ABLE TO USE THE CONTRACTOR WE HAD REQUESTED", IT IS NOT IN THEIR RIGHTS TO DECIDE WHICH CONTRACTOR THEY CAN GO WITH. ITS ALL A MONEY MAKING BUSINESS. I HAVE A PROOF OF THEIR QUOTATION AND CAN TRAIL BACK WITH THE ACCOUNTS TEAM OF THE CLEANING COMPANY TO CHECK WHAT AMOUNT THEY HAVE RECEIVED AND DIG DEEP, WHICH I WILL BE DOING.4- AFTER THE FINAL CHECK, WE WERE TOLD ABOUT 3 THINGS FOR WHICH THE DEPOSIT WILL BE USED BUT THEN WHEN THE QUOTATION ARRIVED IT INCLUDED MANY MORE. ITS A SHAME WHAT THEY TAKE ADVANTAGE OF OTHER'S RESOURCES. BAD GOVERNANCE AND NOT BEING BONAFIDE.5- THEY ALSO CHARGED US FOR EXTRA RENT FOR A DAY. WE GAVE THEM ONE MONTHS NOTICE ON THE 8TH NOV STAYING WE WILL LEAVE ON THE 15TH DEC. BECAUSE 15 TO 15 WAS OUR PAY CYCLE. INSTEAD WE SHOULD HAVE WRITTEN 14TH DEC. THEY CHARGED US FOR 15TH WHEN IN REALITY WE HANDED OVER THE KEYS TO THEM ON THE 13TH ITSELF. WE ONLY HAD AN OPTION TO INCREASE OUR CONTRACT BY 6 OR 12 MONTHS BUT THEY JUST TOOK THAT OPPORTUNITY TO GET 16GBP FOR FREE. IT ABSOLUTELY MAKES NO SENSE. SOPHIE WAS RUDE AND FULL OF FALSE PRIDE ON THE CALL.FINALLY, BE VERY CAREFUL. WE GOT TO KNOW FROM THE MARKET THAT THEY HAVE A BAD REPUTATION AND OFTEN REFERRED TO AS COWBOYS.I DONT WANT TO NAME ANYMORE, BUT THE WHOLE TEAM WAS A NIGHTMARE. THEY WILL IGNORE YOU AND ONLY RESPOND WHEN ITS FOR THEIR BENEFIT.BE EXTREMELY CAREFUL.GET IT CLEANED YOURSELF OR SOME AGENCY BUT DONT GIVE THEM THE OPPORTUNITY TO LOOT YOU.THEY TOOK 222GBP FOR CLEANING FROM US, WHICH WAS REDICULOUS.IN A YEARS TIME THAT TOO JUST IMAGINE WOULD THE OWNER PAY THAT MUCH FOR CLEANING IF HE USED HIS OWN PROPERTY.THEIR CONCEPT OF WEAR AND TEAR IS BROKEN AND NEED THE FLAT JUST AS BRAND NEW. JOKE.THIAGO WAS THE ONLY HOPE, ATLEAST HE RESPONDED TO MAILS AND CALLS.

Hitansh · 23 January 2024

★★★★★ 1/5

Trustpilot

Lack of communication with me and with…

Lack of communication with me and with people trying to make offers.Very poor and confusing messages. I also had a message saying a customer has cancelled his viewing appointment as no longer interested.I did not know of this appointment and wonder if he's cancelled due to a lack of response from Purple bricks.I complain and ask for an explanation and not an apology - I just get an apology and no explanation.GET YOUR FINGER OUT ITS NOT GOOD ENOUGH

Red · 11 February 2024

★★★★★ 1/5

Trustpilot

Terrible letting agent rude and racist…

Terrible letting agent rude and racist mouldy expensive tiny flats. I hope life treat you the same

Fidele · 26 March 2026

★★★★★ 1/5

Trustpilot

Don’t go with them! We had a living nightmare

We asked them to fix the carpet which wasn’t secured properly but they never fixed it, the house had a damp problem and they were so rude about it, they hired someone to install vents which made the house freezing, the workmen said they had covers for them we could use for when it got cold and they never gave them to us. When we wanted to leave they made us pay an extra months rent (which they blagged with some fine print in the agreement and never really explained to us). So they say you’re on a rolling contract but when you want to leave they will charge you 2 months rent … When we left we cleaned the place to an inch of our lives and they are claiming that the fire alarm is missing, that we haven’t swept the chimney (which we have and we never used the fireplace) and they are saying they want to replace the carpet and we have to pay 300 out of our deposit for that. They are also really rude over the phone

Shaun · 10 January 2024

★★★★★ 1/5

Trustpilot

No hot water

We are currently waiting on hot water as our boiler has stopped working. This is day 2 and have made 3 phone calls so far to which we have been told the same thing, someone will call you back. Doesn’t look like we will have any today either. We can’t bath or shower, I have 4 children and am due today to have my 5th. As I was planning on a home birth and using the bath as pain relief I am now extremely anxious as to when I will go into labour. After doing my research I have found out that it is in fact a breach of the landlord and tenant act 1985 to be without heating or hot water for more than 48 hours and after this alternative accommodation should be found which by 4 o clock tomorrow I will be enforcing. Never had this problem before after over 10 years of renting.

Rebecca · 3 February 2019

★★★★★ 5/5

Trustpilot

Such Brilliant staff

I'm shocked at the reviews on here! It certainly wasn't my experience! I used the Uckfield office and I could honestly say they could not have been more helpful! I was in an emotional state due to just separating from my husband, they were considerate, kind and SO helpful. They found me the ideal property to rent; the fact that I had a labrador plus I only wanted a 6 month contract was no problem at all. A few days after I moved in, I had a problem with the boiler, I rang then in the morning and at 12 o'clock the plumber was on my door step.I would have no hesitation in recommending them at all. A great team!

Mrs · 11 December 2018

★★★★★ 1/5

Trustpilot

Very dirty bunch of crooks

Very dirty bunch of crooks . They ignored all calls for repairs. I had to arrange and pay for repairs myself. When I moved out they accused me of leaving the place a mess, although. it was not. Although repair manuals and printer etc. belonged to landlady, even then they asked me to pay for removal of those manuals and printer etc. They Will do anything to keep your deposits. Luckily I taken photographs when I moved in and when I moved out, to defend my deposit back. STAY AWAY FROM THIS BAD COMPANYYou reply, given below, is incorrect and misleading. SafeDeposit Scotland has already rejected your claim. Hope you do not make tenants fool, in future.please read other tenant's reviews at:www. allagents. co. uk/view-branch/martin-and-co/stirling/

T · 5 December 2018

★★★★★ 1/5

Trustpilot

They are hands down the worst company…

They are hands down the worst company you could ever rent from, I’ll be leaving them ASAP!Any issues with the flat will be totally ignored, the staff are vile people who have 0 care for the tenant or company as if they did then they wouldn’t act the way they do, cocky,rude and arrogant. ( I’m surprised of the lack of black eyes in the office, as if they acted like this in day to day life they would get laid out)I would suggest that everyone contacts the head office with these complaints failing that then go higher as this scumbag firm needs sorting out.When I moved into the flat it was filthy and I mean filthy, for example the shower was totally blocked with hair and gunk, so I rang up and complained and was told regardless of how dirty it was it had been professionally cleaned and to clean it myself if I wasn’t happy... lol.I could go on all day about the issues as there is a long list.Any issue I have asked to be resolved has been ignored and is still the way it is after complaining nearly 2 yrs ago.Save yourself hassle and go with someone else.

Iva · 30 November 2018

★★★★★ 1/5

Trustpilot

They will try to take your deposit with uncall for cost.

At the end of your term they will do their best for you not get your deposit back. They refused to any repairs in there for 2-and half years then 6 months to the term they start give you pressure to to what I have been asking for 2 years. They wrote in my DPS forms the house is finished but it was unfinished every thing was bought by me. Tell me to paint a kitchen for stain in the walls where the cooker was and they say is £195 main while the kitchen was bad roof and walls getting wet when it rains or winter time. They refused to do any work they only thing they do when complain a problem is to take fotos and do nothing about it. It took them 2years and 7 months to inset just a fun in the bathroom. Door lock were very bad promise to get them done after 1 and half years of waiting I decided to do it and the refused to refund me till now . I never recommend them for any one because if they can try and take a student deposit then they can do any thing. Due to the bad conditions of the house I now have a breathing problem. And am ready to go any length for my full deposit and if they don’t take care I will sue them for my health problems cause by bad condition of the house I was living in and I got all my evidence ready for them. Rubbish company

Richlove · 12 November 2018

★★★★★ 1/5

Trustpilot

Rude, Arrogant & Unhelpful

We both feel tremendously dissatisfied with the service Martin & Co Manchester Office provided, throughout the whole process of moving into the apartment.The experience has been unacceptable and we have no idea why we paid £600 in administration fees.Our tenancy was never confirmed or said to be accepted, so I sent numerous emails for more information & to see if we could get a second viewing which all got ignored. Due to Jess not getting back to me, I emailed another address which was replied too in a rude, arrogant & unhelpful manner. We had no idea what was going on or any understanding of what was happening and when we asked questions it was like we was an annoyance, the staff just presumed we both know what we was doing, even though we repeatedly said it was our first time renting. In emails one would say apartment 202 and then another email would say 212, we picked up on this right at the start and we rang to confirm. We was confirmed it was apartment 202, so naturally this is the address we set up all our bills in. However a day before we was supposed to move in when they sent the tenancy agreement it stated 212. So we rang again to confirm and the lady on the phone response was ‘well what number did it say on the door when you viewed it’. After she checked it was actually 212, so we was told the wrong apartment number. This meant we had to ring up our insurance and broadband companies to switch the address. I had to pay a fee to change the insurance address, and we still don’t even have broadband now because we had to cancel our order and reorder it under the correct address.We was supposed to be moving in 31st October so I booked the day off work then at 5pm the day before we was told we couldn’t move in until the 1st because of maintenance. I couldn’t get the 1st of work so Amy took the day off and when Amy rang in the morning she was told she could come at 5pm. This meant we both took a day of work for absolutely no reason. We also have no idea what maintenance was doing and why this got delayed because when we actually got keys to the flat so much maintenance needs doing.We put our trust in Martin & Co and they have let us down so much, it is entirely deplorable how we have been treated. All the company has done is cause stress and problems, we have literally done their jobs for them. We feel we need compensation and an apology.

Bethany · 12 November 2018