5/5
GoogleGreat estate agent with 3 generations of experience. I've dealt with Scott and Anna who are both super helpful and professional.
Trusted Agent profile
Derek B Phillips reviews
★★★★★
54 reviews across 2 platforms
51 Glebeland Street, Merthyr Tydfil CF47 8AT
Derek B Phillips's Merthyr Tydfil office at 51 Glebeland Street is rated 4.0 out of 5 across 54 reviews on two platforms, including 51 Google reviews rated 4.1. Checked 9 October 2026.
Reviews
Every review we hold for the Merthyr Tydfil office, from every platform, shown as written. First names only.
Google5/5
GooglePurchased my house with Derek Phillips, the lady in the office was lovely and helpful throughout, Scott was also just as helpful.
1/5
GoogleTerrible service. Put a large offer in on a house and no one even got back to us we have to chase for over a week. Very poor communication. Glad house is no longer available so we do not have to deal with them as an agent
4/5
YellThank you :)
Writing a review as a happy buyer from this agent. after a mixup arranging times to meet at the house but part my fault tbh I was met there by scott, who had lots of info on the house and took an interest in our position as first time buyers he was happy to give us lots of time talking about how to get things moving. I then made an offer which was passed onto another gentleman in the office, it was all accepted and now happy to be given our keys ready for Christmas!
5/5
GoogleExcellent company can't recommend enough. Keep up the good work. And Anna is amazing in the office. treat you really well.
2/5
GoogleApproached, few weeks ago, to arrange a viewing. We were told they would phone back, as they were busy. No phone call! Partner phoned a second time, told her vendors had the keys back. Checked with vendor, they knew nothing about it, so we arranged direct with vendor for a viewing. Hard working people pay these people good money, for doing nothing.
5/5
GoogleExcellent Estate Agents, its taken us a long time to find the right house to purchase and Scott's patience over the past year or so has been second to none, sold and bought whilst in the middle of very uncertain times during the pandemic this business still managed to deliver. Would highly reccomend.PositiveQuality, Professionalism, Value
3/5
GoogleIt would be better to show just houses that are actually still for sale and a separate page for those that are under offer or sold!
Agent replied · 11 June 2024
Any positive feedback and suggestions welcome. Wished we could have implemented the changes to our website sooner this year but being effectively closed for 3 months slowed us up. We will soon group the available stock together with more detail available at the first point of search. Thanks again 👍 …
5/5
GoogleA great agency with the values of a family-run business that really cares about all stakeholders in the property process. Can't recommend them highly enough!
5/5
GoogleCordial and professional
4/5
GoogleIt serves its purpose ferry on ferry off. Don't usually hang around to appreciate much.
5/5
GoogleExcellent service prompt and very helpful Scott knows his business and the sale was quick and without fuss
5/5
GoogleHighly recommended, viewed 2 properties and bought 1 out of the two, best property choice out of all the local estate agents.
5/5
GoogleBest estate agent in Merthyr. Can also tell you the worse, begins with Dar.
2/5
GoogleNot fussed on the website
1/5
YellTerrible
To many bad experiences to list. Strongly advise not to use.
5/5
Googleall friendly and helpful
5/5
GoogleTremendously helpful staff with great customer service.
5/5
GoogleGood estate agents Professional and helpful
4/5
YellReturning Customer
Have used this agent many times when selling house, cheapest fee, service as expected
5/5
GoogleGreat service. Friendly staff. Very professional
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied · 11 June 2024
Hi Mariann. Disappointed to see your feedback this morning. Can I ask for more information if a specific issue has arisen, I know we have been unsuccessful in selling the property for you so far but every effort is being made to generate more interest. It’s important that all customer interactions with us have the best service. I have your contact details and If there is something I can put right, will aim to do so at the earliest opportunity. Kind Regards Scott (Director)
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Derek B Phillips
How many reviews does Derek B Phillips have?
Derek B Phillips's Merthyr Tydfil office has 54 reviews across two platforms: 51 on Google, 3 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Derek B Phillips's rating?
Derek B Phillips is rated 4.0 out of 5 across all 54 reviews, and 4.1 out of 5 on Google from 51 reviews, checked 9 October 2026.
Where is Derek B Phillips's Merthyr Tydfil office?
Derek B Phillips, 51 Glebeland Street, Merthyr Tydfil CF47 8AT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.