Every review we hold for the Mendlesham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery unprofessional Agency
Very unprofessional Agency, disgusting people working there. The office of this Agency 3 Point is very dirty, there are sockets pulled out from the walls, a lot of dust on all devices, dirt and mess on the desk, there is no place to even sit as a customer and there is a lot of garbage on the floor (disgusting office like a dump). Lying manager and employee that we were rude to them and called the staff names. And when we asked for evidence from the monitoring, there was silence. The manager started to scare my family with the police. Where were we there with a small 3-year-old child.
Robert · 21 May 2025
★★★★★ 1/5
TrustpilotRude and unprofessional
Had a confirmed appointment to view a property. The agent didn’t show up for the viewing. The owner was also expecting them but they ignored her too. She ended up showing us herself. When we called to chase they put the phone down on us and never called back. Owner, existing tenant and ourselves found them incompetent. Their response that we booked the wrong place (below) is a lie and we were on time as were the owners. Only booked to see one place with them as they know full well. Incredibly unprofessional and odd people. Don't use full stop!
Hth · 5 August 2025
Agent replied · 27 August 2025
Thank you for taking the time to leave a review. I understand you were outside the wrong property and did not ring our office to advise you were going to be late, or in fact were at the wrong house. We have a finite amount of hours in the day and there is a housing shortage so we do not wait at viewings beyond a 10 minute window.
★★★★★ 1/5
GoogleCalled to view a rental property. The lady was very distracted, openly said she was using her daughters laptop & couldnt find what she needed to take my details. Then proceeded to tell me the property was under referencing and not available, said shed take my details if it didnt continue to go with the other applicants.. when i said i had a dog, quite abruptly said "Oh they wouldnt take a pet, sorry about that BYE!" and hung up.
I have worked in the sales industry for many years, there was no desire to take my details, to help me or to match me with another potential property! I was left feeling very frustrated and disgusted by the lack of help. I would recommend people stick to the more familiar names in the property business!!
Laura · 13 March 2026
★★★★★ 1/5
GoogleWe have just won a case in TDS with the owner of the house. Who, with the cooperation of the 3 Point Agency, tried to rob us of our deposit with lies and intimidation of our family. Police when we received Section21
I will not recommend this Agency anywhere and I sympathize with the unaware people who enter into cooperation with them.
Trebor · 14 July 2025
Agent replied · 14 April 2026
Hello Trebor
What property does this relate to? Are you a Landlord or Tenant?
★★★★★ 1/5
GoogleAvoid if possible! My mum has a flat rented with 3 point for nearly 4 years now and I must say it is the worst agency I have ever seen! There was an issue with her toilet when she first moved in, has been reported and now is only getting worse after 4 years nothing has been done about it! I have been on the phone with one of the females working there and she told me a plumber will contact me yesterday and will come and have a look. Nobody turned up, I have called them again today just to be told by someone else that is the landlord that will come and have a look when he can, so no plumber like I was told before…in the meantime, my mum will have to pay for all the water that she is not using…what a joke! This is just ine of the issue I have had with them as in the past my mum was complaining about her oven not working…whoever did the inspection said the oven was perfectly fine and them it ended up needing a new motor after they finally send a professional over. That was weeks and weeks after she reported it…ples the person on the phone was extremely rude and unhelpful.
Monica · 26 March 2023
★★★★★ 1/5
GoogleAwful company, no compassion for their customers. Poor communication, talks badly about tenants.
Director of the company walked into my back garden to fit a garden gate with no notice, wouldn’t have known but my 5 year old got a fright seeing a stranger in the garden.
Would advise to never use this company unless you want to be treated with disrespect. They were happy to see me and my 5 year old on the street after giving an illegal section 21.
Jordann · 4 July 2025
★★★★★ 5/5
GoogleJust a short genuine summary of my experience with 3 Point Property... for everyones reference. My first contact with 3PP was when I rented a flat managed by them in Stowmarket, and I was amazed about the rigour screening process, and the transparent cost structure. This was something I had not experienced with other agents before. To cut a long story short, after passing all the hurdles in the application process (don't mean to sound negative here, it was just thorough background checks), I rented an apartement managed by 3PP for about two years. During these two years Anthony from 3 Point Property visited the flat regularly every half year for inspection, and provided a report of the inspection to the owner. The visits were always scheduled well in advance and adjusted to my diary. So it wasn't really a bother, it actually made me realize how property management should be done.
By coincidence I bought a flat via 3 Point Property in the very same building where I rented before two years later. The transaction was handled very smoothly and professional, and I felt well advised at every stage of the process.
Fast forward a year later... I had to move overseas due to work commitments. Obviously I didn't want to sell the flat that I just recently purchased, and I spoke to Anthony from 3PP about managing my property on my behalf whilst I am away. I trusted in their services, since I had experienced them from a tenant's perspective before and knew that I would leave my property in capable hands.
I have been away for over a year now, and receive reports on a regular basis about my property (including photos etc.), obviously regular rental income, I had a change of tenants which was handled with ease by 3 Point Property, and I am happy to have taken the right decision and relied on a property management company which I had experienced in other capacities (tenant, purchase of property) before.
I can highly recommend 3 Point Property.
Roman · 14 April 2019
★★★★★ 5/5
TrustpilotExcellent Agent
I have used Anthony and 3 Point Property Management Ltd for a number of years to rent out properties I own. The whole process from start to finish is easy and effortless with everything taken care of by Anthony and the team. Nothing is too much trouble. An excellent letting agent who I would have no issues in recommending to any prospective or current landlord.
Sarah · 10 September 2018
★★★★★ 4/5
GoogleMy wife and I rented our first flat with 3 point and even though the flat itself had it's issues Anthony and the team were always quick to response and rectify the problem.
Great letting agents with a personal and relaxed approach. We now have bought our own place but if we ever needed to rent we will be looking on their listings straight away.
Chris · 14 April 2018
★★★★★ 1/5
TrustpilotGo to Google for real reviews
Go to Google for real reviews. This company takes your deposit without permission to. Do not let you manage your property if you request only to be advertised and let. They will waste time.
Jo · 7 August 2024
Agent replied · 26 December 2025
As discussed many times. The deposit was registered with the TDS and all paperwork available.
You can't just keep the Tenants deposit because you want to.
We advised you to have an inventory document for the Tenancy and a check out report but you declined. Obviously this is the bare minimum for an abitrator to review any dispute and you did not have these documents.
The TDS awarded the Tenant their deposit back as you had also text the Tenant saying they could have their deposit back in full if they moved out quickly.
We wish you good luck with the letting of your Studio Flat moving forward.
★★★★★ 5/5
GoogleNew Tenant with 3 Point Property. Only positive things to report at this time.
Reference checks were completed smoothly and check in to the property was handled brilliantly on the day.
Christopher · 14 October 2025
★★★★★ 1/5
GoogleRubbish,they do not manage at all,they said the short term tenancy agreement is not worth the paper it's written on,there own words
Mark · 18 November 2024
Agent replied · 9 December 2024
Thank you for your feedback. Though we have no record of you as a customer.
Please advise on the property you are Landlord/Tenant for and we will try our best to assist.
★★★★★ 5/5
GoogleWe can highly recommend 3 Point Property Management. Whole 3 Point team was very supportive and never had any problems.
We would like to say THANK YOU to all your colleagues who helped and supported us during the tenancy, having nice and professional approach at periodic home visits.
Piotr · 18 December 2024
★★★★★ 1/5
GoogleI do not recommend!!!!
The agency was indifferent to the problems. In conditions such as in the pictures we lived the whole period of validity of the lease agreement.
Due to very bad conditions in the apartment, our furniture and other personal belongings were destroyed.
We wrote a lot of emails and not only where we described the problem, but it did not help.
Ania · 14 April 2019
Agent replied · 25 March 2024
We are sorry you felt this way at the end of your Tenancy. We did try to deal with the issues, however unsuccessfully. We are glad though that we were able to assist you in gaining compensation from the Landlord well after the Tenancy ended.
★★★★★ 1/5
GoogleThis company takes the tenants deposit without permission to. The company lies to you, and does not thoroughly check tenants.
Joanna · 20 August 2024
Agent replied · 24 October 2024
As discussed many times. The deposit was registered with the TDS and the Tenants were referenced by Homelet, all paperwork available.
We advised you to have an inventory document for the Tenancy and a check out report but you declined. Obviously this is the bare minimum for an abitrator to review any dispute and you did not have these documents.
The TDS awarded the Tenant their deposit back as you had also text the Tenant saying they could have their deposit back in full if they moved out quickly.
We wish you good luck with the letting of your Studio Flat moving forward.
★★★★★ 5/5
GoogleWe rented a house for 2.5 years via 3 Point Property, and have been very happy with the service we’ve received. Any problems in the house were dealt with quickly & all communication has been good. Would be very happy to recommend them.
Katie · 18 December 2024
★★★★★ 5/5
TrustpilotJust a short genuine summary of my…
Just a short genuine summary of my experience with 3 Point Property... for everyones reference. My first contact with 3PP was when I rented a flat managed by them in Stowmarket, and I was amazed about the rigour screening process, and the transparent cost structure. This was something I had not experienced with other agents before. To cut a long story short, after passing all the hurdles in the application process (don't mean to sound negative here, it was just thorough background checks), I rented an apartement managed by 3PP for about two years. During these two years Anthony from 3 Point Property visited the flat regularly every half year for inspection, and provided a report of the inspection to the owner. The visits were always scheduled well in advance and adjusted to my diary. So it wasn't really a bother, it actually made me realize how property management should be done.
Roman · 7 August 2018
★★★★★ 5/5
GoogleI want to express my appreciation to 3 Point Property for the fantastic work they've done. The collaboration was incredibly smooth across all aspects. I was extremely satisfied with the service and the exceptionally friendly staff. I wholeheartedly recommend their services.
Konstantin · 17 April 2024
★★★★★ 5/5
TrustpilotAs a rental tenant I found 3 point to…
As a rental tenant I found 3 point to be very good. Any staff member I had any contact with was friendly and professional. They dealt with me how I would like to be treated. They kept me informed, arranged visits to suit and were transparent at the handing back inspection. Thoroughly recommend
Richard · 16 February 2021
★★★★★ 1/5
GoogleVery unhelpful and rude
Chad · 18 April 2023
Agent replied · 25 March 2024
Thank you for your feedback. Though we have no record of you as a client. Please feel free to contact us to discuss any issues directly.
★★★★★ 5/5
TrustpilotAlways top service!
Having been dealing with these guys for nearly 7 years. I can say with confidence, they are easy to get along with and very good at dealing with the nitty gritty at the end of Tenancies.
Anthony · 17 August 2020
★★★★★ 1/5
GoogleThey have no problem letting you live in houses that need urgently repairs for years. Awful.
Candice · 18 April 2023
★★★★★ 5/5
TrustpilotFirst class property service
First class property service. I rented a garage through Anthony and would recommend the company and the properties they represent.
Paul · 26 October 2022
★★★★★ 5/5
Trustpilot3 point property have looked after our…
3 point property have looked after our rentals for several years now and I can confidently say they have always exceeded our expectations in an agent. Would reccomend to anyone looking for a professional and friendly service
Owen · 15 August 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
