Trusted Agent profile · Melton
★★★★★
1,718 reviews across 2 platforms
10a High Street, Melton Mowbray, LE13 0TR, LE13 0TR
Connells's office in Melton, at 10a High Street, is rated 2.1 out of 5 across 1,718 reviews on two platforms, including 117 Google reviews rated 4.7.
Every review we hold for the Melton office, from every platform, shown as written. First names only.
1/5
TrustpilotThe worst letting agent I dealt with.
The worst letting agent I dealt with. The same happened to a friend of mine ! The notified an energy supply provider without telling me _after I terminated my contract with them_ to supply an empty property. The tariff was very high, I was not given a chance to chose it or to know the supplier at the time. Their communications does not excist.
5/5
GoogleExcellent, Informative Service. Jacob did a sterling job of getting my home sold, kept me in the loop at all times. A pleasent guy who gets the job done. Totally recommend to other prospective clients.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI am pleased to get my Mortgage from Connells with Jafri. He found me the exact deposit& interest % with 2 years fix. Process was quick and soft.
Hello Serkan, Thank you for your wonderful 5* review! We're thrilled to hear that Jafri was able to assist you in finding the perfect mortgage terms. It's great to know the process was quick and smooth for you. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
5/5
GoogleI’m a first-time buyer and had a great experience with Jafri Hassan at Connells Melton Mowbray. He helped negotiate the price on the property and got my mortgage sorted really quickly. Great communication throughout and always happy to explain things clearly. Really happy with the service and would definitely recommend him.
Thank you so much for your kind words! Jafri at Connells Melton Mowbray is dedicated to providing top-notch service to all our clients. We are thrilled to hear your first-time buying experience was positive and that Jafri was able to assist with negotiating and getting your mortgage sorted efficiently. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJacob has offered wonderful guidance as we navigate the process first time buying. Showing us round properties, Jacob has been a great support and continues to do a super job helping us!
Thank you for your kind words, we are so happy to hear that Jacob has been providing excellent guidance throughout your first-time buying process. We thank you for choosing our company and we look forward to continuing to exceed your expectations! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
TrustpilotI had great experience working with NEELAM SHARMA
I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.
1/5
TrustpilotInitial sales pitch was promising
Initial sales pitch was promising, which lead us to believe that Connells would be competent and trustworthy. What lay ahead was Rude arrogant staff who lied too us , no apologies or recognition of responsibility and sarcasm on phone calls. According to sources Connells are reviewing their finances. If our experience is anything to go on it won't belong before the administrator is in.
5/5
TrustpilotParkway
Aidan and the team at Horley branch was fantastic throughout my house purchase. They were always very responsive and handled my endless queries with patience and professionalism. Their support made the whole process much smoother, and I really appreciated how approachable and helpful they were at every stage. I’d highly recommend them to anyone buying a new home.
3/5
TrustpilotBad landord
My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.
1/5
TrustpilotWorse experience our lives
Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.
1/5
TrustpilotTerrible exerience with Connels
I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service
1/5
TrustpilotIrritatingly pushy, with an unwanted 'hard sell'.
Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.
1/5
TrustpilotAVOID!!!!
AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!
2/5
TrustpilotLike all estate agents
Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.
5/5
GoogleGood service from start to finish. Would definitely use them again. Jacob, isobelle and jafri have been there all the way through the process of selling my house and always kept me informed and gave me advice when needed.
Thank you for the glowing review! It was our pleasure to help you sell your house. Our team, especially Jacob, Isobelle, and Jafri, take pride in providing great service from start to finish. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleVery helpful visit from Jacob McKnight of Connells for a routine assessment of the value of our property. Although we are not thinking of selling, his interest in the property and guidance was greatly appreciated.
"Thank you for sharing your positive experience with Jacob at Connells! We are glad to hear that he was helpful and demonstrated genuine interest in your property during the routine assessment. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotThis is the worse most unprofessional…
This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”
5/5
Google10/10 service from Jafri & Zak throughout the entire process of buying our house from start to finish, they enjoy a challenge and they continuously go the extra mile to make a stressful process feel aa easy as possible. Highly recommended.
Thank you for the 10/10 review! Our team at Jafri & Zak strives to provide exceptional service and make the home buying process as smooth as possible. We are always up for a challenge and will go the extra mile for our clients. We appreciate the recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
5/5
GoogleFast service n very friendly & there one person Jafri hassan is best
Thank you for taking the time to leave us this amazing 5* review and your kind words. Kind regards Lucy, Customer Feedback and Support Team.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
5/5
GoogleVery efficient service delivery. The agent is very helpful, available to deal with requests and calmly explains everything. They’re your best bet for any mortgage service you may require
Thank you so much for your kind words! We strive to provide efficient and helpful service to all our customers. We are thrilled to know we have been able to assist you with your mortgage needs. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJafri helped.me with everything that I needed Really really helpful Took the time.to explain some of the harder questions 5/5
"Thank you for your amazing feedback! We are thrilled to have provided you with exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
