Every review we hold for the Marple Bridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI cannot praise and recommend Vale Estates enough. They are wonderful to deal with and nothing, I mean nothing is too much trouble.
Having dealt with 2 other larger agents recently it was a breath of fresh air to meet Julie and Derek from Vale Estates. They made everything simple. Problems were dealt with promptly and they were available whenever I needed to speak to them.
They are professional yet approachable and friendly.
Thank you Julie and Derek for your outstanding service.
Verity · 27 January 2023
Agent replied · 31 May 2023
Thank you so much for your lovely review.
★★★★★ 1/5
GoogleRats in the house and it took ages to get rid of them. Company was supposed to pay us back for the pest control but they never did. We’re still waiting to get our 12 year old boiler changed as this one stopped working.
Overall very poor service and a lack of respect.
Tudor · 31 May 2020
Agent replied · 31 May 2023
Hello again, it is disappointing that you/ a member of your family has used another account to purposely leave another negative review for us. Even after a family member disclosed that she had been leaving food outside for the cat, the landlord agreed to reimburse you for the pest control upon receiving a copy of the original invoice/receipt, this still has not been provided to us.
I have addressed the boiler comments in my response to your other review.
With Regards,
Vale Estates (Marple Bridge Ltd)
★★★★★ 1/5
GoogleRats in the house and it took ages to get rid of them. Company was supposed to pay us back for the pest control but they never did. We’re still waiting to get our 12 year old boiler changed as this one stopped working.
Overall very poor service and a lack of respect.
Tudor · 26 March 2020
Agent replied · 22 October 2024
Hello again, it is disappointing that you/ a member of your family has used another account to purposely leave another negative review for us. Even after a family member disclosed that she had been leaving food outside for the cat, the landlord agreed to reimburse you for the pest control upon receiving a copy of the original invoice/receipt, this still has not been provided to us.
I have addressed the boiler comments in my response to your other review.
With Regards,
Vale Estates (Marple Bridge Ltd)
★★★★★ 1/5
GoogleRats in the house and it took ages to get rid of them. Company was supposed to pay us back for the pest control but they never did. We’re still waiting to get our 12 year old boiler changed as this one stopped working.
Overall very poor service and a lack of respect.
Beans5656 · 2 January 2020
Agent replied · 1 January 2024
Hello again, it is disappointing that you/ a member of your family has used another account to purposely leave another negative review for us. Even after a family member disclosed that she had been leaving food outside for the cat, the landlord agreed to reimburse you for the pest control upon receiving a copy of the original invoice/receipt, this still has not been provided to us.
I have addressed the boiler comments in my response to your other review.
With Regards,
Vale Estates (Marple Bridge Ltd)
★★★★★ 5/5
GoogleI have used Vale estates Marple Bridge for well over twenty years and can honestly say that they are certainly professionals in their field ... Whilst offering Outstanding guidance , Advice and knowledge of the property market they also offer unwavering reassurance during what can be one of the most daunting experiences of life ~ Moving home ! I would very much like to thank Julie & Derek for making my transition as easy , Stress free and professional as it could be . THANK YOU BOTH . 👌🏠😊 ~ A stanton
Adele · 26 March 2021
★★★★★ 5/5
GoogleVale Estates made the often stressful period of finding a place to live into a straightforward, easy experience. With excellent communication throughout, Derek and Julie were always contactable when we had a query or problem. Thank you again for going the extra mile to find us the perfect flat.
Ryan · 29 March 2024
★★★★★ 1/5
GoogleBad experiences with them. 😠😠😠
Very expensive rent, rubbish services. 😠😠
We had many problems with the ceiling. After 2 or 3 months finally problems were resolved. During the winter, when everyone should enjoy and celebrate Christmas. 😠😠😠
Since first time we had problems with the boiler. Every 2-3 weeks, we had to restart 5-10 times daily to have hot water or warm radiators.
I spoke with them about this problem. They sent every time an engineer to fix the problem. 😠😠😠.
Think every 2-3 weeks, that man changed pieces.
Friday I decided to go to speak with the.
Honestly we had e3. 😠😠
They were in holiday, of course. 😠😠😠
The agent Julie promised me she will send the engineer to fix the problem.
I spoke with the engineer and he agreed this boiler has to many problems to be fix them. 😠😠😠
He told me that he will recommend strongly to change the boiler, when the agent will be back.
Today I found the agent wants just manufacture number. 😠😠😠
So, we have to wait for another engineer from the company who produced this boiler to see if the boiler can be fix it., 😠😠😠😠
So another Christmas wasted because se of Valley Agency Marple Bridge. 😠😠😠😠
Another issue
Yesterday they came and paid us an '' annual visit''.
They left me a cheque with the money they were supposed to give me 6 months ago, on the condition I delete my bad review.
This money was supposed to cover the pest control services against the rats with had this summer and I received just now.
Our old and broken boiler is still not working and yet. We are told to wait, after waiting for so long.
They basically tried to buy my silent with my own money.
I tried to make a shower today and our boiler is not giving warm water.
Keep in touch!
Ady · 26 March 2020
Agent replied · 31 May 2023
Dear Ady.
We are saddened to see that you have left us this review.
The rental price for your property is the average market price for a property of its size and location.
We are sorry that you feel you have had bad experiences with us, however we have always addressed any issues raised and acted on them promptly - unfortunately the ceiling issue was very difficult to identify but the joiner attended on multiple occasions until the issue was fully resolved. As you’ve mentioned yourself in your review, the boiler problems have had an engineer attend on every occasion, each time replacing a failing part if required. With regards to your concern about the managers being on holiday (which of course everyone is entitled to), your call was taken by another member of staff in the office who passed the issue onto the gas engineer immediately, he then arranged to visit you the following day when you would be at the property, to take a look at the issue. Only on this last visit has the engineer advised us that he would not be able to carry out any more repairs himself due to it being an intermittent fault, however the manufacturer may be able to, if not a replacement boiler would be needed. Although having to reset the boiler was an inconvenience, the boiler was still providing heating and hot water, you were never left without either. We organised with yourself for the engineer to come back and identify the manufacture number to arrange for the manufacturer to assess for repair (as they confirmed that the parts are not obsolete as the boiler is only 8/9 years old) or suggest that replacement is required.
Unfortunately boiler issues etc cannot be foreseen and can occur at inconvenient times for tenants, and whilst we understand that problems can be frustrating, we always strive to have any issue rectified in the most timely manner by providing you with an emergency phone number to contact for any out of hours issues.
We had also tried to arrange a routine inspection with yourselves a few weeks earlier to discuss any concerns/ address any issues however never received any response back until the issue arose.
With Regards,
Vale Estates (Marple Bridge Ltd)
★★★★★ 5/5
GoogleCan’t say enough good things about Julie and Derek.
They showed us a few properties but we hadn’t had “that feeling” yet, when Julie called us to let us know a property she thought we’d like was coming onto the market and did we want to go and view before it was advertised.
Needless to say we loved it, and the service that followed was fantastic right up to collecting the keys yesterday.
Thank you both for making everything so easy!
Nick · 27 January 2024
★★★★★ 5/5
GoogleOver the last 7 years Vale Estates always supported me beyond measure, always there for me and i have no doubts that Julie & Derek are just the best in what they do, top Professionals.
I recommend their Estates services.
Antonio · 30 March 2023
Agent replied · 31 May 2023
Thank you for your kind review.
★★★★★ 5/5
GoogleJulie & Derek at Vale Estates are fantastic! I had previously let properties through several larger agencies and Vale definitely trumped them all. Nothing was ever too much trouble and I always felt like a valued tenant.
Andrew · 30 March 2023
Agent replied · 31 May 2023
Thank you for your kind review.
★★★★★ 5/5
GoogleHighly recommend Vale Estates, as someone who rented through them they are very efficient and on the ball. Highly rate them.
Scarlett · 29 March 2024
Agent replied · 22 October 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleHave been looked after by Vale Estates over the past few years and there dedication is second to none. Lovely people who deliver an extremely professional service.
Sarah · 26 March 2022
Agent replied · 31 May 2023
Thank you so much for your kind review.
★★★★★ 5/5
GoogleFabulous from start to finish, Derek and Julia are super helpful and really know there stuff
Nicola · 30 March 2022
Agent replied · 31 May 2023
Thank you for your kind review.
★★★★★ 5/5
GoogleWere great at finding and moving in a tenant and after 6 years the same great service when the tenant chose to leave for a bigger property finalizing all the relevant details saving me a lot of issues. professional and easy to talk to, would use again in the future.
Anthony · 26 March 2020
★★★★★ 5/5
GoogleWe rented in Marple Bridge through Vale Estates for 3 years. They provided a professional and friendly service throughout the tenancy, and when we moved out they very kindly kept several parcels for us that we'd forgotten to redirect. We would certainly rent through them again.
Catherine · 26 March 2020
★★★★★ 5/5
GoogleFriendly, personal service with minimum fuss
Kev · 26 March 2020
Agent replied · 31 May 2023
Many thanks for the 5* review!
Kind Regards,
Vale Estates (Marple Bridge Ltd)
★★★★★ 5/5
GoogleRating only, no written review.
Lisa · 30 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
June · 30 March 2022
★★★★★ 1/5
GoogleRating only, no written review.
Jaine · 26 March 2022
★★★★★ 5/5
GoogleRating only, no written review.
Noodlez · 1 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Nico · 26 March 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
