Trusted Agent profile · Marple Bridge
★★★★★
181 reviews across 3 platforms
10 Town Street, Marple Bridge, SK6 5DS
Part of Gascoigne Halman, see every office.
Gascoigne Halman's office in Marple Bridge, at 10 Town Street, is rated 3.7 out of 5 across 181 reviews on three platforms, including 54 Google reviews rated 4.3.
54
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
117
Reviews on Trustpilot
Business-wide
Every review we hold for the Marple Bridge office, from every platform, shown as written. First names only.
5/5
GoogleWould like to thank Sarah for such a smooth easy process , always informed with what was happening in the build up towards moving in, and Daniel was very helpful too , thankyou
Thank you for your kind comments. James Coppock - Branch Manager
1/5
TrustpilotIf I could give them 0 stars I would.
If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS
5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
5/5
GoogleNot for the first time, Gascoigne Halman have been excellent in helping us with the letting of our property. Dan and the team are most helpful, efficient, driven and professional, hugely recommended!
5/5
TrustpilotVery happy and would recommend unreservedly
I have recently bought and sold a house with the Didsbury office and have been very pleased with their communication, efficiency and consideration in what proved to be quite a stressful experience due to other factors. At all stages I was kept informed of developments and given all the relevant information I needed about the process. James Thornley and James Mosedale were so helpful throughout. I would recommend for their personal and sensitive client service.
1/5
Trustpilothorrible people and useless
horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.
5/5
GoogleFirst class professional support all the way from James and his staff. Thank you all, Christine and James
5/5
TrustpilotAmazing team
Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.
1/5
TrustpilotTotally manipulating the applicants
Totally manipulating the applicants. Before viewing mentioned about two tenants and the staff arranged the viewing. Now they are telling me they can’t allow two tenants.
5/5
GoogleI recently sold my house with the Marple Bridge office. They provided an excellent service especially the weekend staff, Angie and Hannah, who were both very helpful and professional.
5/5
TrustpilotSelling a house during lockdown and a cold winters
The sale of my house took place during very difficult circumstances as the U.K. AND ISLE Of MAN were in lock down during different periods during the sale process .I couldn’t visit the property. The property had been rented with Gascoigne Halman for 12 Year before I sold it . The asking price was set at a good level the brochure was produced in a couple of daysand the sale proceeded well .The first buyers who bought the house within days they couldn’t get the mortgage they needed so the house went back on the market and sold again within a relatively short period of time in 5 months Oct to March the whole process was completed.I was kept up to date with emails and phone calls every time there was a viewingI had dealings with mainly one sales person James but when he was off others kept me informed Sue the sales secretary was also good at answering queries connected with the sales process. As I was at a distance I used a solicitor recommended by GH and was pleased with there services I also used an insurance company that was local.During the cold spell when prospective buyers visited James made sue the house was warm enough to prevent issues with burst pipes I was also alerted to problems with the loft door and garage door and was then able to use GH property maintenance to solve several issues.I think James gave the sale a personal touchFor me the all round service GH provided was very helpful in difficult working circumstances .I am very pleased with the outcome and would recommend them
5/5
TrustpilotJan was amazing
Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx
1/5
TrustpilotFrances Mason used our family and encouraged gazumping offers IMO
Frances Mason used our family to pump up other offers for the seller. She confirmed after a long and arduous process we'd had our offer accepted. She then encouraged the vendor and buyers carry on viewings in our opinion to gazump us. She knowing didn't send out a memorandum of sale to us for 5 days whilst getting other parties to outbid us. After we paid for searches etc Frances informed us someone had come in with another bid.......from there played us off as an auction for bidding. Then told us we didn't get the house. The next day it was put as STC for the other buyer. Something she refused to do for us in 5 days. She openly admitted on the phone she knew of another bid hence when she didn't do the memorandum of sale.She let us pay for searches while using us a pawn. It was absolutely the worst experience I've ever had with any kind of company. There was no remorse and I don't know how she sleeps at night for a little but extra of commission.Openly trying to get improved offers and more viewing whilst sending us acceptance confirmation and letting us pay fees is a very very underhanded trick.
1/5
TrustpilotDISAPOINTMENT
What went wrong? Well I was advised by this agency that the property had come off the market once my holding deposit was paid. Upon submitting my credentials for referencing which was with let alliance, I was advised by "Charlotte" a representative at Gascoigne Halman that the landlord has gone with another offer and would rather refund my holding deposit then proceed with my application. Honestly Disappointed with the service provided by this agency. WOULD NOT RECOMMEND GOING WITH THIS AGENCY
5/5
GoogleWe decided on Gascoigne Halman as we found James to be very helpful and knowledgeable, and the team went above and beyond what we'd expect and what we've experienced with other estate agents. They really care about each client, and we'd have absolutely no hesitation in recommending them to others.
Hi Jamie, Many thanks for your kind words. If you ever need us in the future please do get in touch. James Coppock
5/5
GoogleGreat experience with James, Becki, Hannah, Louise and the rest of the team at the Marple Bridge office. Very helpful and always available to go the extra mile. Much appreciated and thanks very much. 🤗 …
5/5
TrustpilotGreat Service!
Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.
5/5
GoogleSarah and her team were extremely helpful finding a property for our family. Nothing was too much and Sarah went above and beyond.
1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude
1/5
GoogleAvoid - Worst estate agents I have ever dealt with. No human element just very black and white figures and facts. Failed to read emails properly regarding proposed move date on numerous occassions, including the application form, pressured to accept and accept offer and led to believe the property was ours and good to go. When it came to referencing, their agent Let Alliance uses old data against you despite having official documentation and referencing and doesnt take into account referencing from previous landlords, previous estate agents, recent credit information, affordability, bank statements. Because of something that happened 5 years ago your dream home is swiped away and you are left out of pocket. Doesnt matter how you have rebuilt your life had a fantastic gleaming and glowing history for the last 5 years your application is denied without any resolution for 1 thing. After speaking and arranging viewing with other estate agents and explaining whats happened thsy are just as shocked and appalled and cant believe how we have been treated, especially when seeing our references, bank statements, affordability, future affordability, credit reports and more. Wouldnt touch this company with a barge pole.
5/5
GoogleReally impressed with the level of service I recived from Regan and Dan, Regan really went the extra mile to get my application moving swiftly, always available at a call or email, Dan kept me in the loop giving me information as soon as he had it, really love my new house. Would highly recommend using this company.
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
5/5
TrustpilotHighly recommend, especially Dominic
We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.
5/5
GoogleGascoigne Halman have been exceptional with the sale of our home. Constant updates and professional in how they deal with both the sellers and buyers. Would highly recommend.
Many thanks for sharing your experience. If you ever need our services in the future please do not hesitate to contact me. James Coppock Branch Manager
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