Symonds & Sampson Sturminster Newton reviews

★★★★★ 5/5

Google

As soon as I met Matthew Staves I knew I was going to be in good hands. Charlie and Teresa were equally professional and diligent in progressing viewings for our sale , giving regular updates, and then sensitively managed the buyers and also assisted in the conveyancing. Now as a buyer when I compare and contrast others I can honestly say Staves are a cut above the rest. Sincere thanks for all you have done. Highly recommended. Ravi D

Ravi · 5 May 2026

★★★★★ 5/5

Google

I couldn't speak more highly of Staves. They were excellent. Estate agents don't always get a good press, do they? Well, Staves are certainly the exception who deserve all the plaudits they get. Matt, Kate, Charly and the team were all first class and really helpful. They were always available when you wanted them, kept us properly up to date on the progress of our sale and, most importantly, genuinely gave advice. Their fees are also very competitive and I didn't begrudge them a penny. They worked very hard for us. So if you're selling or buying in Dore or Totley, go to Staves. It really is a no brainer.

Jonathan · 5 March 2026

★★★★★ 5/5

Google

We had an excellent service throughout our sales process from the Staves Dore office. The marketing, viewings and negotiation process were handled professionally and diligently, with some delays and complications worked through well to a positive closure. Our contact Charly Twigg is a credit to the company and deserves high praise for the way she handled and resolved the difficulties we encountered. We will recommend Staves to anyone selling.

Richard · 5 April 2026

★★★★★ 5/5

Google

I would have no hesitation in recommending Staves. The service we received was excellent. A particular shout out to Charley who kept us informed of progress from start to finish. What I really like about Staves is that they have offices imbedded within the local community. I think this makes a real difference to us as sellers but also to potential buyers who I am sure are likely to have more confidence in their knowledge of the local area. The photos and marketing were really great, so much so that we were able accept an offer in around 3 weeks. Once again thankyou Charley for all your help and advice.

J · 5 October 2025

★★★★★ 1/5

Google

Have been dealing with Victoria whilst looking for a property to purchase - We've viewed many properties, looked at numerous without any issues. Victoria has been helpful throughout the process. We had a question on an unusual property with lapsed planning permission on a loft room. We had some questions about how far along the work was (on the advert, the room looked very-much intact, carpeted and furnished. We wanted to check on the situation with the stairs/floor being raised and building regs, victoria transferred the call to someone named William Tremlett to answer our questions. From the moment he answered the call, he was incredibly rude... in fact... incredibly rude doesn't cut it. He was probably the worst person I've ever dealt with from a customer service point of view, we're trying to spend close to half a million £ and had some genuine questions. His attitude was unbelievable, both myself and my partner were left in total shock at the end of the phone-call. We've never spoken to this person before and could not believe the way in which we were spoken to, just simply by trying to gain some additional information on a propertly. The first point he made after our questions was "It's there black and white" I said, unfortunately it isn't quite clear in the advert, hence why we're calling for more information. To which he responded that it was clear (it isn't, it mentions nothing about the current set up/where the changes got to and what's left to sort out. I'd avoid anything to do with William, an embarrassment to the business.

Ben · 3 October 2025

★★★★★ 5/5

Google

My partner and I recently bought our very first property at auction with Symonds & Sampson on the 16th of May, and the whole experience was genuinely brilliant. As first-time buyers, the process felt quite overwhelming at times, but the team went above and beyond to support us. We only viewed the property two weeks before the auction and completely fell in love with it. From that moment on, Shula was absolutely incredible, always friendly, quick to respond to all our calls and emails, and genuinely lovely to deal with. She was so helpful, calm, and reassuring, which made all the difference during what could have been a very stressful couple of weeks. We also want to say a big thank you to Ann, who showed us the property a couple of times. She was so patient and warm, always up for a friendly chat and made us feel completely at ease. Auction day was nerve-wracking, but every single member of the Symonds & Sampson team we met was polite, supportive, and kind. They helped make a daunting process feel exciting and positive. We’re so grateful to the whole team and would absolutely recommend Symonds & Sampson to anyone, especially fellow first-time buyers. Thank you again!

Elle · 3 August 2025

★★★★★ 5/5

Google

Dick and I could not have had anyone better than Nikki Hempseed on hand to sell our house . She was always there for us giving sound advice and encouragement and was totally unflappable. She knows the Aberdeen market , the builders, decorators, gardeners but more importantly she got to know us and our needs. Nothing was too much trouble for Nikki. We cannot commend her enough, a total professional who went over and beyond in what she did . She also has a lovely sense of humour. Thank you Nikki. Sylvie and Dick .

Sylvie · 24 April 2026

★★★★★ 5/5

Google

Would highly recommend using the Staves Dore Office. Charly Twigg and the team at Staves were really responsive throughout our sale and onward purchase. Their customer service and knowledge of the local property market is second to none. Charly expertly manage a stressful chain, and made the process as smooth as possible.

Robert · 5 March 2026

★★★★★ 5/5

Google

I'd like to recommend Nikki Hempseed if you are looking to sell a property in Aberdeen. I found Nikki to be very professional, committed and thorough and she has a great knowledge of the local area and trends. She went above and beyond with early or late viewings, changed appointments and feedback. She was reassuring at all times and coached me through the sale of my first property! Thanks again Nikki!

David · 24 May 2026

★★★★★ 5/5

Google

Charly was absolutely amazing throughout our house purchase. Her communication was always clear and timely, and she brought such a friendly, supportive approach to every stage. She made the whole experience feel easy, and she never failed to go the extra mile for us. Thank you !

Fran · 5 March 2026

★★★★★ 5/5

Google

Staves were the estate agents for the buyers, but they still offered me helpful, professional advice throughout my home purchase. As with any house move there were a few ups and downs, yet their guidance and regular updates helped make the process much smoother. I’m now happily settled in my new home, and I’m grateful for their support every step of the way.

Chico · 5 October 2025

★★★★★ 1/5

Google

Ever wonder why your house isn’t selling? It will be down to the extremely poor attitude of one of their salesman. The way my partner was spoken to today when trying to book a viewing is absolutely disgusting!! She was spoken down to from the start of the call! Like you’re so great because you sell houses… well you’re not! You should be ashamed to speak to a female in that manor. My partner didn’t catch his name and nor was it even given. To say he will be there tomorrow morning and for us to drop everything to be there with no notice is bad enough but then when my partner said we can do the afternoon she was told ‘well I won’t be going back’. Finishing the conversation off by saying I wish I could do things when ever I want. Some of your customers have jobs too, we cannot just drop everything because you’re unwilling to keep a customer happy or even meet them halfway. We are now just left hanging, we can view it the next time he is willing to be there and he will contact us, didn’t even want to make an appointment.

Paul · 3 June 2026

★★★★★ 5/5

Google

I have recently sold land at auction through Symonds and Sampson and was delighted with the excellent professional service provided by Meredith Wallis. I was highly impressed with the promptness of her responses to my queries, which were always dealt with in an efficient, informative and friendly manner. Meredith’s advice and guidance throughout the auction process was much appreciated and I would have no hesitation in using Symonds and Sampson again in the future.

Chris · 3 July 2026

★★★★★ 5/5

Google

It was quite a long drawn out and stressful process but Kate in the Dore office was very helpful and kept me updated. We also had a laugh which helped to ease the stress! I felt like it was a personal and friendly service and would recommend Staves to anyone.

Tracey · 5 November 2025

★★★★★ 5/5

Google

SweetMove have provided an exceptional service every step of the way. This was my first time selling a property and they couldn’t have been more helpful. They thoroughly explained each step (in a way that was easy for me to understand). The team provided expert advice especially when I needed help with how to prepare and present my house ready for photos and viewings - I really needed their guidance and they couldn’t have been more helpful. Every team member from SweetMove; including Simon, Emily, Kate and Sarah have been only too happy to give me their time and never made me feel rushed. They kept in close contact throughout the process which has been amazing. An additional mention of their brilliant photographer Andrew. He captured the key elements of my property and the resulting photos were so great I’d want to buy the house myself all over again! These highly professional photos made a huge difference to presenting my house online. Viewings were arranged quickly, with plenty of notice given to me and feedback after each viewing. It’s clear that SweetMove cared about the process and selling my house - they did a fantastic job and I’m so pleased with the outcome. Thank you all.

Jenny · 14 November 2025

★★★★★ 5/5

Google

Kate was nothing short of absolutely fantastic in our whole purchase process! She was always polite, courteous and very professional, always willing to help, and gave us regular communication throughout the purchase, which we very much appreciated. She's so friendly and we'd love to stay in touch and update her on what we do with the house updates.

Chris · 14 May 2026

★★★★★ 5/5

Google

Staves have been wonderful from start to finish, could not wish for better service through out the selling of our house. Andy Bright came to value the property and took some great pictures. He also was very friendly and helpful. Our sales consultant was the amazing Teresa Mulcrone, she guided us superbly from beginning to the end. Recommend most highly. 5 Stars. Regards. Jayne Michele and David Parkin.

Michele · 14 June 2026

★★★★★ 5/5

Google

Great service, sold my property within 2 weeks for a good price. Communication was good, Charly was so helpful and I was always kept informed. I did see some other estate agents but Staves were the most professional and I'm really pleased I went with them.

Liz · 5 November 2025

★★★★★ 5/5

Google

The access and location of this office is excellent. Throughout the sale I was kept well informed of progress and regular contact was maintained with my buyer, to help achieve a speedy completion. I found both Matthew and Teresa very personable and always eager to deliver a good service. Whether you are buying or selling a warm welcome awaits you at the Dore branch.

Karen · 21 June 2026

★★★★★ 5/5

Google

I couldn't praise Emily and the team at Sweetmove more if I tried, we was relocating to Pocklington & they went above and beyond in helping us find the perfect home for me and my partner. Even when the sale was going through Emily was there helping checking in on solicitors for updates & also organised everyone to firm a completion date (we was in quite a long chain also) which we fully appreciate which took that extra stress off us. I would highly recommend sweetmove if you was buying or selling a property

Joe · 14 August 2025

★★★★★ 5/5

Google

I would highly recommend Sweetmove to sell my property. From the very start they were friendly, very efficient and professional, very helpful and easy to communicate with. They were always at the end of the phone or email to answer any questions very promptly and when we had a few difficulties we’re so helpful at giving good advice. Emily was great and guided me through the whole process so well. Made a very difficult task so much easier.

Peter · 14 August 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Robin Belder & Lisa / Sweetmove, and I couldn't be more impressed with the service I received. From the very beginning, they were professional, responsive, and made the entire rental process seamless. Their communication was top-notch, any questions I had were answered quickly, and they always kept me updated on every step. The property was exactly as described, and they ensured everything was in place before I moved in, which made settling in so much easier. What stood out the most was how they went above and beyond to make sure I felt comfortable and supported throughout the process. They really took the time to understand my needs and preferences, making the whole experience feel personal and stress-free. I highly recommend Robin Belder & Lisa / Sweetmove to anyone looking for a reliable, trustworthy, and professional letting agent. It's rare to find such great service in this industry, and I will definitely be working with them again in the future!"

Mahadeven · 14 July 2025

★★★★★ 5/5

Google

I can’t recommend this S&M estate agent highly enough. From start to finish, their service has been absolutely fantastic. The North Berwick team was professional, responsive, and genuinely supportive throughout the entire process, making what can often be a stressful experience feel smooth and well-managed. Communication was excellent at every stage, they kept me fully informed, answered all my questions promptly, and always took the time to explain things clearly. Their knowledge of the market and attention to detail really stood out, and I always felt confident that I was in good hands. What impressed me most was their dedication and personal approach, they truly went above and beyond to ensure everything progressed efficiently and without unnecessary delays. Overall, an outstanding experience. I wouldn’t hesitate to recommend them to anyone looking for a reliable, professional, and friendly estate agent. Thank you, team. Francesca

Francesca · 23 June 2026

★★★★★ 5/5

Google

We have been extremely impressed with Anabel's professionalism in helping us with the purchase of our property. We had some problems with a lack of communication from other buyer's solicitors along the chain, but Anabel persevered and kept in touch, which was so reassuring at such a stressful time. I would also mention that we appreciated the help that Will offered us in arranging a viewing at very short notice. I have no hesitation in recommending their services.

Jeremy · 3 October 2025