Tilia Homes Central Market Drayton reviews

★★★★★ 1/5

Trustpilot

Misleading sales plans and ruined front…

Misleading sales plans and ruined front space, deeply disappointed (Tilia Home- Manor Kingsway) We recently bought a house with Tilia Homes, and one of the main reasons we chose it was the extension at the front, which created a clear, private area where cars couldn't park right outside our door. Shortly after moving in, Tilia Homes demolished the extension. Now, multiple cars are constantly parked right in front of our house, blocking our path and ruining the privacy and layout we were sold on. When we raised this issue with Customer Care, we were simply told that we were shown an "old site plan," and under the updated plan, the extension had to be removed. It is completely unacceptable to sell a home based on outdated plans and then make drastic structural changes after the purchase. We feel misled by their sales team and let down by Customer Service. Please be extremely cautious when buying from Tilia Homes (Manor Kingsway ),make sure to verify every detail of their plans, as what you see when you buy may not be what you end up with.

Haleema · 10 October 2026

★★★★★ 5/5

Trustpilot

My 5 star experience

From the moment i stepped in the sales office door at Furlong Heath in Norwich Ellie was welcoming and made me feel at ease immediately.

Shirley · 20 April 2026

★★★★★ 1/5

Trustpilot

Still no contact to resolve complaint & issues.

Over a week since the review I posted had a reply saying customer care would be reviewing. Still no contact to resolve complaint or build issues identified even before we moved in. Original complaint logged in Nov-25. No answers to calls or emails and even when contact has been made, its all lies and promises to get you to go away and then not acted on, the executives and regional managers need to have real hard look at themselves on how they treat customers. Disgusting. Complaint now raised with NHBC.

Mike · 7 October 2026

★★★★★ 5/5

Trustpilot

Impressive job

We had a few minor snags which needed addressing, we informed our sales representative and within a week Rafal turned up. He was extremely professional and very friendly and completed all the jobs, he was very thorough and made sure they were up to the highest standards. Very impressed.

James · 17 September 2026

★★★★★ 5/5

Trustpilot

Sabina

Sabina, (Just for the record is an incredible ‘one off’ person of such calmness, precision of detail and empathy) the sales representative for Tilia homes, Saints View Telford Shropshire made our experience and journey to our new home very special and personal. From day one on arriving to the development she embraced us and despite our own personal trials and tribulations with general moving house activities, solicitors, banks etc and processes she continued to support us on almost a daily basis working outside her working time to answer any queries and questions and generally gave us the support of a close friend or family member. Our house is beautiful, with such detail for the perfect family home. The support from Sabina, her site manager Jason and his crew! has been incredibly. Thank you to all involved. Loretta & Norman

Loretta · 6 July 2024

★★★★★ 5/5

Trustpilot

Repainting ceiling…

Stewart and Rafal did a fantastic job repainting the ceilings in our Tilia house. They were very professional and took great care to ensure there were no spills or mess anywhere. The work was completed to a very high standard, and we’re extremely happy with the outcome.

Deepa · 29 September 2026

★★★★★ 5/5

Trustpilot

5 stars from us!

Ellie kept the process so simple and stress free for us. We were kept informed by Ellie at every stage and when we went to visit she always gave a warm, friendly welcome! Initially when we were looking around, the other developers were just trying to sell, sell, sell whereas Ellie actually took our personal interests into account, didn’t pressure us and just genuinely wanted to do right by us. Thank you so much for helping us buy our first home :)

Kiran · 2 July 2024

★★★★★ 3/5

Trustpilot

Not sure how Tilia keep a 5 star HBF…

Not sure how Tilia keep a 5 star HBF rating. Bought on their site at Market Drayton, Montgomery Place. Some large properties at the price point but quality of finish is not great. Poor plastering, painting and joinery for a start. Snags are given back to the original contractor who seems either to be clueless or just make things worse. Carol in sales is great as are Tilias own maintenance team.

L · 7 April 2026

★★★★★ 5/5

Trustpilot

We purchased a plot at the Furlong…

We purchased a plot at the Furlong Heath park in Norwich. Our sales advisor, Ellie was absolutely brilliant. She made our journey purchasing our home seamless and not stressful at all. Nothing was too much for Ellie, she was attentive and professional at all times from letting us view our home whenever to even after when we moved in, still helping us if we needed. Couldn’t have asked for someone better to help us with the purchasing for our first home. Thankyou!

ECas · 29 April 2024

★★★★★ 5/5

Trustpilot

Tilia Homes Maplewood Grange

Having never bought a new house before we had a lot of questions. All the staff are friendly, courteous and always happy to help.Any queries or issues with the house have been ironed out speedily and professionally. The whole experience has been extremely positive.

T · 18 September 2026

★★★★★ 5/5

Trustpilot

Highly recommend the experience at Furlong Heath

Ellie the salesperson for Furlong Heath warmly greeted us when enquiring about a property within the area. As first time buyers, she explained and showed us various properties that were under the shared ownership scheme to get us on to the property ladder. She was very knowledgable about the process and was easily contactable if we needed to speak to her, while also keeping us in the loop with the development of our property. She was also quick to help where we could arrange dates to get access to the property if required, such as allowing someone into the property to measure windows for curtains or blinds, and to measure some room space for fitted wardrobes etc. Regarding the home buying process, I think it went as smooth as it possibly could have.We have now been in the property for nearly 3 weeks and we are very happy with the overall quality of the craftsmanship of the developers and builders. We had a few very minor snags which was predominantly cosmetic such as a knock or slight mark on the walls that was missed after their snagging and would be expected from any new build property. However, Ellie and Adrian were very quick to organise someone from each group of the workforce on site to rectify any issues.Overall, we are extremely happy with our new property at Furlong Heath and would highly recommend them.

Jay · 22 March 2024

★★★★★ 1/5

Trustpilot

Buy elsewhere, shoddy internal works & bad aftercare

Purchased a home 28th Feb 2025. First sign that it wasn't going to be a great experience was that we visited the home early Feb and it wasn't near completion. I believed they would push the date back but they didn't, instead we come to realise they rushed the build through as fast as they could, meaning they sacrificed the works done on the home.

Miss · 17 April 2026

★★★★★ 1/5

Trustpilot

Terrible after care, ignoring behaviour.

Bought a house in end of 2024 at Manor kingsway Derby. Shocking after care. Had annoying phone calls for 1st few months. No reply for emails after that from customer care. Bought house off plan, outdoor layout changed after moving in.

Asif · 29 September 2026

★★★★★ 5/5

Trustpilot

We have just baught our first home with…

We have just baught our first home with tilia and I have been very impressed. Ellie has been very helpful and with us every step of the way and has given us great guidance recommendations. I would also like to praise the site manager Adrian who has been very thorough and efficient getting the job done and making sure everything is right for us. Can't thank you both enough! Would deffinatly reccomend tilia homes.

Leighann · 3 July 2024

★★★★★ 5/5

Trustpilot

The Mastic man we had round to seal our…

The Mastic man we had round to seal our en-suite was amazing, he did a really good job of the sealant in the shower and he did a really good job of aligning our kitchen cabinets properly. Thank you Robert Skibinski!!

Chetna · 13 September 2025

★★★★★ 5/5

Trustpilot

Brilliant service

First time buyers for a shared ownership not knowing how all works we ended up at Saints View development just before Xmas for a viewing and more information. We meet with lovely Sabina and she was really helpful and professional really friendly and explained to us the process. We started the process after the holidays and I cannot express how satisfied we are. They made all worry free always updating us and keeping us informed on what is next . Sabina was always available for any questions we had and believe me we had a few 😅 . Fast forward completion end of February and collected our keys today Jason the site manger that we meet today was really helpful with the walk through and assured us that if we need anything they are there to help us.So far so good . Hope the good experience we had so far will carry on.Thank you Sabina , Jason and all the team at Tilia .

Felicia · 1 March 2024

★★★★★ 5/5

Trustpilot

Fantastic experience! Love my new home!

What an experience! Buying a home with Tilia has been fantastic! Alex went above and beyond every step of the way for us. She was fast at responding, helping in every way she possibly could. It made the buying aspect of the house process a walk in the park in comparison to the selling. Thank you Alex for all your dedicated help.

Amy · 24 December 2024

★★★★★ 5/5

Trustpilot

Graham Dixon

My review rating is solely based on Graham Dixon’s customer service. We faced a number of issues/snags after purchasing our new build. Subsequently, we had a number of different agents visit the property and we struggled to make any kind of progress with our snagging. Graham was able to assist me on a number of different visits, he always ensured to take a thorough list of the issues and remedial works were carried out smoothly. He was extremely polite, kind and made it feel as though nothing was too much hassle. Credit to the company, thank you Graham.

Narissa · 19 February 2024

★★★★★ 5/5

Trustpilot

Jonathan Tilia North Tanton Fields

Jonathan sorted out a problem with our back door frame that was in a dreadful state after having been worked on when our original snagging list was submitted. He did a high quality job going above and beyond to save us waiting a further few weeks and worked in appalling weather. Thank you Jonathan you are a credit to Tilia Homes other residents also speak highly of the quality of your work and what a lovely man you are.

Irene · 2 March 2024

★★★★★ 5/5

Trustpilot

Appreciation for Brilliant Service from Development Sales Executive - Paige Fradgley

We have successfully reserved our own property on Manor Kingsway and would like to leave our appreciation to the professionalism for the salesperson - Paige Fradgley.Importantly, Paige is considerate what concern we have for our first property in UK and have a 5 star follow-up to us.If I have any issues or questions regarding the property, Paige is patient to explain to us and help us to find a best solution to resolve it. At now, my mortgage offer has been approved & it is really close for me to have my own property on this beautiful place - Manor Kingsway.Thanks for the assistance from Paige & wish her all the best in her

Chun · 20 January 2024

★★★★★ 5/5

Trustpilot

Thank you all at Sovereign Gate!

We recently moved into a property at Sovereign Gate and cannot recommend Tilia Homes enough. Will has been a pleasure to work with and we are grateful for the high level of service we have received. Nothing has ever been too much for him, and he often went out of his way to help us. From move in Ben and Richard have been equally as helpful and regularly check in to ensure we are satisfied and everything is okay. Many thanks again for making this process as smooth as possible as first time buyers.

Maisie · 5 January 2024

★★★★★ 5/5

Trustpilot

Sabina is a massive credit to Tilia Homes!

I’m currently in the process of buying my first Tilia Home and the customer service I’ve had from Sabina in Telford has been absolutely outstanding. She has helped in every way possible, so polite, courteous and kind. I really can’t recommend her enough. I love the home I’m buying already and it appears to have been finished to a high standard. I have no doubt that Sabina will continue to provide excellent customer service and I’m truly grateful to have had her to assist me in this process. Thank you for everything Sabina, you are amazing! ❤️

Lea · 30 December 2023

★★★★★ 5/5

Trustpilot

From the initial enquiry through to…

From the initial enquiry through to final completion, Ellie has been fantastic. Any concerns we have had or questions regarding the purchase, she has been very much supportive and helpful in solving any problems. We had originally been let down by another development in Cringleford and after explaining to Ellie the experience we had that had already dragged on for around 8 months, she went above and beyond to make sure we had a good package for our property and were fully informed where possible.Even now we're settling in, she's still just down the road for us to check in with and talk with regarding any questions we have.Equally, the site have been great thus far on resolving any snags, all the way on the run up to Christmas. Highly recommend, quality experience.

Steven · 30 December 2023

★★★★★ 5/5

Trustpilot

Our lovely Tilia Home....

We moved into our Tilia home (Saints View) in February this year and absolutely love it. We had some snagging issues but no more than what you would get in any newbuild, these were all quickly rectified. Our site manager Jason is just brilliant, nothing is ever too much trouble for him, he is certainly an asset to Tilia. The development is always clean and tidy and the lads on site are all polite. We are so happy we purchased our home and would always recommend Tilia to anyone including family and friends.

Kate · 19 December 2023