Trusted Agent profile · Market Drayton
★★★★★
559 reviews across 2 platforms
Nr Blandford Way, Market Drayton, TF9 3SL
Tilia Homes Central's office in Market Drayton, at Nr Blandford Way, is rated 3.6 out of 5 across 559 reviews on two platforms, including 11 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Tilia Homes Central hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Market Drayton.
Every review we hold for the Market Drayton office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise Willis is the best
I can’t express my gratitude enough. We have had endless problems with our solicitors not submitting documents in time which could potentially result in us not completing on time. We are in a tough situation and Louise Willis has gone above and beyond to help us. Thank you Louise and Tilia for making this that little bit easier.
Thank you for your review
5/5
TrustpilotWe recently had a snag with our…
We recently had a snag with our property and Tracey in the customer care team was extremely helpful and proactive in helping us resolve the matter. She was understanding and kind.
Tracey and Kev will be delighted to hear your feedback, thank you for sharing your experience with Tilia Homes.
5/5
TrustpilotSycamore Park Driffield
From our initial visit to the show homes we were impressed by the quality of the homes on offer. We found a plot and style that suited our needs. Many thanks to Janette Ager who has answered all our questions and dealt with our reservation and also to Jackie who was our initial contact. Nothing has been too much trouble.
Thank you for your lovely review.
5/5
TrustpilotOutstanding experience
First impression matters, and this was absolutely what we loved about Tilia Homes at Furlong Heath and their fantastic salesperson- Ellie.We had an amazing experience; Ellie was always available to answer our enquiries , compare options and offer us the best deals available to suit our needs and preferences. We can’t recommend them enough!
1/5
TrustpilotAvoid Nigel Greenaway and Tilia
If I could give minus stars it would be a lot, Nigel Greenaway is a crook and should be held accountable for the abysmal work and treatment from his company,nearly 3 years living in this nightmare and still no better, went on holiday with a promise of all work to be completed whilst we were away to come home to an absolute abortion of sub standard work, urine all over our toilets where operatives have used and not cleaned up, spot lights hanging out of the ensuite bathroom with paint splatter everywhere, our £250 bedroom ceiling light covered in paint with roller marks all over the ceiling, stair skirting all scuffed where carpets were fitted that were supposed to be painted, pop holes just painted over instead of being filled and the decorating looks like a child has done it, this is so called customer care, excuse after excuse every time including the promise of reimbursement of 15 days holiday that I've wasted on crap work to then be told they won't pay, I'll be looking at legal action towards Nigel Greenaway as he obviously doesn't give a damn and never responds to emails as he thinks it's beneath him
5/5
TrustpilotReserved a plot on the paddocks last…
Reserved a plot on the paddocks last week and really pleased with the service so far. Dave has been fantastic he has explained the whole process clearly and has put at ease any worries we may of had. The finish of the houses we have seen look perfect and we can't wait till we move in hopefully in March.
Thank you for your lovely review.
5/5
TrustpilotLovely houses
Lovely houses, the area is nice with a lot of lakes and nature, schools are close as well.
Thank you for your recommendation and wonderful feedback!
1/5
TrustpilotDO NOT BUY AT ANY COST
AVOID AT ALL COSTS: Since owning a property last year, there have been significant issues that, even today, have not been rectified. Read through other reviews before making and reservation. Customer service will take your complaint and sleep on it until your warranty is out or they have left the development. The major issue is that, none of the work is done by Tilia; everything is outsourced, they take no responsibility for any work. They don't have any standards, going with the flow seems to be their motto. NHBC only cares about the main structure of the property; they don't care about everything else; e.g., missing or broken bricks; is the wall straight; is the roof secure; was the insulation put up? NON is taken care of. NEW ISSUES POPING UP LEFT AND RIGHT. AVOID AVOID AVOID!!!
Sorry to read your review. If you would like to speak to a member of the team please can you email your contact details to info@tiliahomes.co.uk.
5/5
TrustpilotTeign View Kingsteignton
We are waiting to move into our new home at Teign View Kingsteignton and so far our experience has been very good.The sales lady Anita Pullum has been amazing she is very approachable nothing is too much trouble.She has excellent knowledge and answers all our questions.Hopefully we have the same experience when we move into our new home
Thank you for your review.
5/5
TrustpilotRafal was a lovely guy
Rafal was a lovely guy, really friendly and efficient. He got the jobs fixed quickly and was happy to help. He’s a great worker and very thorough
5/5
TrustpilotAmazing service and maintenance is on point
Overall the experience was better than expected there were a few hurdles but buying my first home with Tilia they made it very seamless especially that I’ve relocated from Scotland to England on my own. Kat was amazing and so helpful with everything I was always informed of any issues / requirements
5/5
TrustpilotFor Stewart Sellers
For Stewart Sellers. Stewart was very professional, messaged the day before to confirm he was coming, carried out a number of jobs on our home to an extremely high standard.Danielle at Tilia has also been very helpful and is continuing to help close out our issues. Tilia have been much more helpful than Kier.
Thank you for your review.
5/5
TrustpilotCastle Croft, Startforth
Purchased a detached 3 bed at Castle Croft development. House is well designed and finished to an excellent standard and minimal snagging issues which have been dealt with swifly by site. Nothing is too much trouble and communication is extremely good. Have bought new homes in the past and not had the same positive experience. Would recommend.
Thank you for your review.
5/5
TrustpilotGreat fixing work done
The Customer Service Operative Mr. Rafal Buzuk was amazing today while fixing an infiltration on our shower box. He's a really good professional, organized and did the work beautifully. I'm grateful for his kindness and great work.
Thank you for your review.
5/5
TrustpilotBriarwood
I brought a house in the new development, Briarwood. Everything was handled professionally. Great communication from Brett throughout the build process and nothing was too much trouble with my 101 questions and emails! Ryan was brilliant when we moved in taking the time to show us where everything was and how to use heating etc. Great experience thanks!
Thank you for your review. I will pass this onto the team.Enjoy your new home.
5/5
TrustpilotTilia were great. …
Tilia were a great company to work with. Mandy , Kirstey and Rob who helped us at Grendon Point were fantastic. We had a few issues of course we did but they were all resolved speedily. It’s always stressful buying and selling and Mandy understood that. We love our new home. I’d definitely recommend them.
Thank you for your lovely review.
5/5
TrustpilotGreat customer service with tilia homes
Visited castle croft tilia homes ,was greeted by an amazing representative in your sales office ,we were guided with the homes that were available,and questions we asked clare was so informative. She was just amazing and so helpful ,we returned the next day and decided to purchase with clares amazing help. It was so lovely to see such fantastic customer service ,she made us feel relaxed and happy with our decisions,she is certainly a credit to tilia homes , lovely to know there such remarkable help on a big decision when buying a home .many thanks Mr and Mrs Heptonstall.
Thank you for your review
1/5
TrustpilotPlease avoid them!
Tillia has been disappoointing, especially concerning the roofing issues that emerged less than 2 years after construction, refusing to fix the poorly fitted tiles, blamimg the weather instead. All the tiles can be lifted by hand (Because of the weather, of course) With every wind we are having issues, if that is normal, go ahead and buy a new house from them.
1/5
TrustpilotNHBC
NHBC: don't waste your time, just get the issues resolved yourself by a reputable tradesman & then take the developer & the NHBC to court for recompense - at least then you know the defect is rectified correctly & these idiots have yet another black mark against them & a poor Trustpilot rating; one of many!
5/5
TrustpilotFantastic
So, firstly I want to say how impressed I was with how Zena at Oakthorpe took great pride in the approach to deliver brilliant customer service. Throughout the sales process, Zena kept me informed and supported me with any questions or requests I had regarding the new build. Zena is an asset to the company:)
Thank you for your review.
1/5
TrustpilotDon’t
Hello, we booked the house with Tilia Homes steeple view in July with a completion date of September October and the house is in the stage of being roofed.Although it was not the ideal plot, we booked it because it suited the start of school for our grown up daughter and the arrival of a new member in our family.After we booked, only the roof and windows were put on and since July no work has been done on the house. Although I asked them why the tiles looked as if they were from recycling, all the shades since then they didn't come up with a conclusive answer other than that maybe they needed to be washed or that the site manager was going to ask the roofing subcontractor.Other were the quality standards I was told when booking.When asked why no work was being done on the house they came up with answers that they didn't have workers as they had problems although that wasn't the real reason. After I paid the deposit and I did the exchange of contracts in August came the email from the sales agency informing us that the house will be ready for handover at Christmas time without any apologies.Now I have to commute 16 miles 4 times a day to take the little girl to school with the new born baby. If Tilia needs 5 Months to finish the inside of an average sized house and the quality leaves a lot to be desired, it shows in the tiles of our roof, I would like you to think twice when booking a house with them so you don't suffer as we did.
5/5
TrustpilotFirst home
We have purchased our first home with Tilia home and our experience has been amazingly smooth and joyful. Paige has been so supportive and helpful with any questions we had and also the build of the home is beautiful. We are so happy with Tilia homes, Thank you we are truly grateful.
4/5
TrustpilotTilia homes Kettering.
What made my experience great? Sally without a doubt. She should get a raise.
Thank you for sharing your experience at Westhill, particularly how helpful our Sales Consultant has been. We will make sure Sally gets to see your feedback.
1/5
TrustpilotIf I could give a no star I would
If I could give a no star I would. Bought a new build Tilia house in Driffield. Completion delayed 5 months, even going past long stop date. Worst was to come though because a week or so after moving in we discovered we had not 1 BUT 2 GAS LEAKS !!!! And this dispite having a fully signed off Gas Safety Certificate. Had to have new carpets lifted, holes in floorboard & wall to find one leak which was due to someone having drilled a screw into the gas pipe. Also paid an extra £3450 for kitchen upgrade and what we've been given is certainly not up to standard. Worst thing is Tilia Northern Customer Service will simply not engage with us. Emails go unanswered, so rude & disrespectful and stressful. Bad service for a 73 year old just having gone through cancer treatment. Tilia just don't care.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Tilia Homes Central hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Market Drayton.
