Wards Margate reviews

★★★★★ 5/5

Google

Great service from start to finish with good communication. Ashley and Ethan ensured potential viewers were arranged with Henry showing them around in a professional manner. Rachael kept everything moving following up on any problems and answering my stressed concerns quickly, sorting out and chasing answers to problems. It was a long journey but supported by staff every step of the way. Highly recommend.

Amanda · 12 August 2026

★★★★★ 5/5

Google

Henry Tucker…***** We had a great experience with Wards recently. Our agent Henry Tucker really pulled out all the stops for us..he introduced us to two properties during our search that we would never have considered beforehand. He was spot on and listened and really knew what we were looking for..he used his professionalism and expertise to create positive viewings for us. Henry is approachable, friendly and easy going and we didn’t ever feel rushed when looking at properties. Henry answered our many questions and if he didn’t have an immediate answer he would speak to colleagues or vendors and find out. Henry also recommended a solicitor to us which was so helpful. If you are hoping for a friendly and helpful contact on your property journey I’d highly recommend that you check out Henry Tucker at Wards for a positive experience. Susan Horne 😊

Susan · 16 February 2026

★★★★★ 5/5

Google

We had a great experience with Wards from start to finish. Everyone we dealt with was friendly, approachable and easy to talk to. We arranged a viewing and were able to see the property the very next day. Communication throughout was quick, clear and straightforward, and whenever we had any questions they were always happy to help and got back to us promptly. We submitted a couple of offers during the process and were kept updated each time without being left waiting. We’re now very happy to have had our offer accepted and would definitely recommend Wards based on our experience.

Marc · 5 October 2026

★★★★★ 5/5

Google

I would just like to say a massive thank you to Ethan Ashley Rachel and Henry for making the sale of my late fathers house a little easier to bare it was an incredibly hard process but they handled it with complete compassion and professionalism too and I would highly recommend anyone considering selling their house to definitely consider using Wards

Vanessa · 10 October 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I had a fantastic experience working with Henry at Wards. From the very beginning, he was professional, proactive, and genuinely committed to helping me find the right property. What really stood out was his ability to secure me a property before it even came onto the market, which made all the difference in such a competitive environment. His communication was excellent throughout, always keeping me informed and making the whole process feel smooth and stress-free. I wouldn’t hesitate to recommend Henry to anyone looking to buy a property, his dedication and local knowledge truly set him apart. Thank you again for all your help! Helen.

Mia · 12 May 2026

★★★★★ 5/5

Google

Excellent Customer service from Henry from the beginning to the end. Really enjoyed the viewing and all our questions were answered. Henry is a credit to Wards.

Nick · 12 August 2026

★★★★★ 5/5

Google

Wards birchington, in particular Henry Tucker, were brilliant at helping my partner and I in securing an accepted offer for our home. Henry was very quick and responsive and made sure we were well informed across the entire process.

Alana · 16 February 2026

★★★★★ 5/5

Google

Ellie Manning & Debbie Ludgate were absolutely the best! Ellie arranged all of our viewings and kept me update during the search process. Debbie Ludgate took over as the progressive once our offer had been accepted and kept us informed of the progression of the chain. We also used Martin Tolhurst solicitors who were recommended to us through wards. You guys all made a very stressful time a whole lot better! Well done and THANK YOU SO MUCH!

Tricia · 12 October 2024

★★★★★ 1/5

Google

Absolutely shocking! They were very keen to get me through the door but appalling at actually having any information as to what they are selling and that's even when they back to you! I was also hung up on when informing them they have wrong details for me... very strange behaviour, you'd think for their reputation of overvaluing they'd at least be keen to communicate with you! As someone who quite literally does this as a job aswell i was appalled. The way they treated me differently to my father felt underlyingly sexist.

Emily · 12 September 2026

★★★★★ 5/5

Google

Although our sale is not yet completed, we would like to thank Ellie for the hard work she did to get viewings for us, which has now resulted in an offer. Ellie has a friendly and engaging manner. The professionalism and honesty of her advice helped us understand our options to achieve the sale we need.

Wendy · 12 October 2024

★★★★★ 5/5

Google

We cannot recommend the Wards team enough for the professional service and support with have received, with special thanks to both Ethan and Henry for there hard work as a buyer was found in an incredibly short period of time and before our property came to the market. The guidance and advice we received helped us to secure an offer on a property which has been amazing. Thank you so much for being part of this exciting journey, Dawn & Paul.

Dawn · 12 May 2026

★★★★★ 5/5

Google

We viewed two auction properties with wards, as well as a normal property. We were interested in one of them specifically, but was not lucky in the process. I can not thank wards enough for the help and information given throughout the whole process. We have continued to use the services they put us in touch with; as they have been equally positive. I want to give a special acknowledgement to Henry, who showed us around the properties of interest. He was polite, welcoming, informative and helpful. We wish you all the best, and hope to deal with wards again in the future. I would highly recommend this company.

Adelle · 15 April 2026

★★★★★ 5/5

Google

Dealt with Ethan and the team, really helpful and sold the property very quickly without the stress! Thank you and would highly recommend

Ross · 12 June 2026

★★★★★ 4/5

Google

Whilst we made a decision not to use Wards based on their fee structure and additional charges, we have been extremely impressed by Lucy. Her tenacity and attention to detail have been exceptional and she demonstrated a level of professionalism and maturity that was beyond her years. Even after losing a potential instruction Lucy showed a rare trait among sales people in maintaining client contact, being gracious and offering help if we change our mind.

Fiona · 10 July 2025

★★★★★ 5/5

Google

I WOULD LIKE TO EXPRESS HOW HELPFUL HENRY WAS. HE WAS VERY POLITE AND EFFECIENT IN THE PROPERTIES HE SHOWED ME.

ELIZABETH · 12 August 2026

★★★★★ 5/5

Google

Debbie Ludgate has been extremely helpful as our Sales Progressor for our first house purchase and explained the process to us very clearly

Jade · 16 April 2025

★★★★★ 5/5

Google

Ellie was very helpful and professional when showing us several properties. When we decided on the right home for us, Ellie was efficient and our offer was accepted within the hour. Many thanks

Kelly · 12 October 2024

★★★★★ 2/5

Google

‘Nice’ people who exploit vulnerable clients. ----------------------------------------------------------------------- My mum choose Wards to market her bungalow because they “looked smart and were nice people”. She needed a quick sale on her bungalow and knew that the market was slowing down, so wanted to market the property at £500,000. She was persuaded to market at £525,000 on a FIXED PRICE CONTRACT, so Wards get paid £5,250 REGARDLESS OF THE SELLING PRICE. Wards had just increased their commission by £250. They refused to help her complete the industry standard paperwork unless she used their recommended, internet based conveyancer, rather the cheaper local one in her village. My 82 mum now had to do everything electronically. Wards receive a referral fee of £492 from the conveyancing legal firm. 16 weeks into the 20 week contract (when mum was thinking about switching estate agents) Wards advised her to drop the price to £400,000 for ‘a quick sale’ that mum had originally asked for..... Wards will still get all £5,250 commission, so they haven’t lost out (unless she switched to another estate agent). In our opinion, the sale took longer than it should have if it been marketed at the correct market price originally. As well as getting a lot less money than she was lead to believe, the delays have affected both her mental and physical health. YOU HAVE BEEN WARNED, BE VERY CAREFUL IF YOU CHOOSE WARDS ESTATE AGENTS.

Joan · 12 October 2024

★★★★★ 5/5

Google

All the staff especially Dani,Ellie and Lucy were very efficient and always willing to help and answer questions, and did a very proficient job of selling my late mothers bungalow

Clive · 12 October 2024

★★★★★ 5/5

Google

Thanks to Lucy for all her support to my daughter and myself guiding us through the modern auction process. Sadly we were unsuccessful but hope she will continue to help us.

Valerie · 28 August 2024

★★★★★ 5/5

Google

We are just going through the process of buying our first home with Wards and Natalie Wood was instrumental in our offer being accepted through her communication with myself and the vendor. Natalie was excellent in getting us going in the right direction and providing assistance with our case.

Joshua · 17 June 2023

★★★★★ 5/5

Google

Recently sold my home with Wards. Ethan, Rachel and the rest of the team were brilliant. Fantastic communication, very helpful and efficient. Yhank you to you all. HIGHLY RECOMMEND

Louise · 16 February 2026

★★★★★ 5/5

Google

Natalie at Wards was the consummate professional and a great help expediting our purchase. Wards were very professional and Natalie was diligent and communicative throughout the process. Highly recommended the service Wards provide as an add to.

Matthew · 17 June 2023

★★★★★ 5/5

Google

We are presently on the market with Wards and although not sold yet Ellie has been instrumental in getting buyers through the door, she is professional and communication is excellent.

Anne · 12 October 2023