Every review we hold for the Margate office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter years of dealing with agents that don’t give a dam , I recently used Lovetts to rent my flat as well as property manage a building with 3 flats in Westgate. Richard came highly recommended by a local property owner and I couldn't be happier with the service I received. Richard is very knowledgeable, clearly passionate and highly professional, the service he provided was efficient and personalised with a genuine commitment to client satisfaction. Richard and Lovetts is my go to estate agent!
Anna · 5 May 2025
Agent replied · 26 January 2026
Anna, thank you so much for your kind review. It is greatly appreciated and goes a long way to provide reassurance to any new and potential clients that we are passionate about helping people with all their property needs. Whether buying, selling, renting and even now developing.
★★★★★ 1/5
GoogleThere's a drip in my property. Water is pissing through the window and previously through the ceiling light. The gulleys were cleaned but the issue persists and they have put my rent up before sorting the issue. As others have said, please avoid if you can. I've heard other stories in and around town from speaking to people in local shops about how bad Lovett's is. Unfortunately for them, I am very persistent, and if like the previous reviewer they try to keep hold of MY deposit when I leave, well they are in for some fun 😊 Video of leak attached for your viewing pleasure - put the sound on (it was taken at 3am)
Rebecca · 28 October 2025
★★★★★ 5/5
GoogleWe have recently renovated a property as an investment. We contacted Lovetts to find a tenant for us which they did very quickly.
Bailey who works in the office has found us a lovely Tenant and got him moved in so the property wasn't vacant for too long.
Bailey was very professional, he checked in with us every day updating us with progress and advising us on everything we needed to do, making the whole process stress-free.
Thank you Bailey and all the team at Lovetts
Mr and Mrs Georgiou
Miranda · 1 July 2025
★★★★★ 1/5
GoogleAvoid this company, they are thieving bunch of amateurs that lie and try to con you.wjen ever they can.If you rent from these idiots then you will be attempted to be conned out of money at some point. They didn't put our top up deposit in the deposit scheme when they took over the management of oir rented property and claimed we owed the money, but gave them proof that it had been paid via bank statements and suddenly it was found and this was the so called Director what a joke .They even tried to get us to bring in cash for an upgrade from washer to washer dryer despite the landlord agreeing to supply a washer dryer when the property was supplied with it. They are con merchants and you will be stung, lied to and stabbed in the back, all whilst they smile to your face. AVOID AVOID AVOID AT ALL COST. They are useless and don't give a damm about you, only money. Each team member are fraudsters and they use drug dealers as property maintenance. Wouldn't let them in if you already rent from them. My advice? Avoid and rent from one of the other many rental agents about.
David · 27 November 2025
Agent replied · 27 December 2025
Dear David, I’m just incredibly disappointed by your review, but not at all surprised, due to your character. You failed to mention in your review about the rent you withheld, not to mention the irreversible damage you did to the property, we believe out of spite due to your disappointment of the retail shop below becoming a very successful and consequently noisier than the previous business. This review, along with your wife’s previous review will be reported to the relevant parties with the evidence of the damages you created in such a discrete and underhanded way that you were actually able to receive your full deposit back before they were discovered. I would urge caution to all fellow agents to avoid this family as tenants. As we all know it’s the bad ones that always try to make the agents out as the problem, when they know full well it’s them. Like I say David, disappointed but not in the least bit surprised.
★★★★★ 5/5
GoogleThe task of moving can be daunting, especially when experiencing that a number of agents can be unreliable/unresponsive in getting back to you.
However, I cannot praise Lovetts enough in helping to reduce the stress of relocating. Sonny has been an absolute star - Great communication and consistently reliable, helpful and friendly - I've really appreciated that and cannot recommend them highly enough.
Thanks Sonny!
R · 12 April 2024
Agent replied · 11 June 2024
Thank you for your feedback! We're delighted to hear about your positive experience. We appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
GoogleThe task of moving can be daunting, especially when experiencing that a number of agents can be unreliable/unresponsive in getting back to you.
However, I cannot praise Lovetts enough in helping to reduce the stress of relocating. Sonny has been an absolute star - Great communication and consistently reliable, helpful and friendly - I've really appreciated that and cannot recommend them highly enough.
Thanks Sonny!
Rob · 2 April 2024
Agent replied · 28 December 2024
Thank you for your feedback! We're delighted to hear about your positive experience. We appreciate your recommendation and look forward to assisting you in the future.
★★★★★ 5/5
GoogleVery happy with there service, prompt to reply and very helpful. Would highly recommend Richard & Tracey very efficent and competent. Well done
Michael · 17 April 2025
Agent replied · 23 October 2024
Thank you Michael. Your kind words go a long way to reassure others of the service we aim to give to all of our customers.
★★★★★ 1/5
GoogleRight Richard Crosby with reference to Ur reply to my husband's review firstly get Ur facts right I have NEVEE done a review on urselves, secondly, we withheld the final months rent due to being informed u have a habit of not giving deposits back therefore given the deposit and rent was the same u got the final months rent via the deposit scheme as planned ( which all proof can be provided) thirdly irreversible damage???? This appears to be a habit of URS when a tenant has moved out if this is the case why remained in contact with both previous landlords of which both have given us exceptional references and of the property u mention y did the latest landlord request us to stay if the property had so much damage I don't think so we have photos and a video and still do of the property from the day we left & there is NO irreversible damage or damage done to that property so I suggest u get Ur facts right maybe this is because the landlord didn't want u dealing with his property anymore and if we decided to stay we were only to deal & pay him......as for shop below u call that a successful business when it's already been taken over, wish I could talk out of my backside like u it's a raw talent and all the reviews can't be wrong but any bad review ull turn it bk on them to be horrible!!!!! Also if this is true then y have we not heard from anyone in 5 months????!!! Since WE gave u notice and this has only been said since my husband's review??!!! Lies all of it and u know it....
Linzey · 27 November 2025
★★★★★ 1/5
Google0 stars awarded. Would give minus if I could.
AVOID AT ALL COSTS!!!! After I left the property clean, I was hit with a cleaning bill. As I disputed this, the Deposit Protection Service had to be involved - Luckily, I had taken photos/sent messages, as evidence beforehand to prove that it was already in a ridiculously filthy state. Obviously, I got my full deposit back but I had to fight for it.
Honestly, I wonder how the people that work at Lovetts can live with themselves, purposefully attempting to fleece unsuspecting tenants, as a career. And all behind your back, with a smile on their faces. ABSOLUTELY DISGUSTING CONDUCT. WILL BE REPORTING THEM.
Update - I've also heard others complaining about Lovetts, so I'm far from the only one.
Sunshine · 28 October 2025
★★★★★ 5/5
GoogleSonny Danton was an excellent negotiator and helped us secure the rental property stress free and no hassles.
Sangita · 17 April 2025
Agent replied · 23 October 2024
Thank you for your kind review Sangita. I’m so glad that we were able to give you an amazing experience!
★★★★★ 5/5
GoogleThanks to Bailey who has shown me around several properties recently. Refreshingly he was well informed and very helpful.
Darren · 25 February 2025
Agent replied · 17 April 2026
Darren, thank you for the very kind review. I will pass this on to Bailey, my son. Your review goes a long way in helping reassure all new and existing customers that we strive to provide a great service.
★★★★★ 5/5
GoogleWell what can i say lovetts went above and beyond to help me find a place to live with my dogs with only 2 weeks before being homeless. Thank you to all the staff that helped me and finding me a lovley place in birchington....Big up to the lovetts crew very professional staff and angents. Highly recomended
Jake · 17 April 2025
Agent replied · 23 October 2024
Jake thank you. We are so happy to of helped you and incredibly grateful for your kind words that go a long way to give others confidence in our service.
★★★★★ 5/5
GoogleI had the pleasure to deal with Sonny at Lovetts Margate, he was extremely professional, a man of his word and worked with great efficiency.
I would definitely do business with him again.
Thank you Sonny and the Lovetts team of Margate.
Mo · 17 July 2023
Agent replied · 11 June 2024
Greetings Mo,
Thank you so much for taking the time to leave us such a positive review! We greatly appreciate your kind words regarding your experience with Sonny at Lovetts Property Services.
We strive to provide excellent customer service and it's wonderful to hear that Sonny was professional, trustworthy, and efficient in assisting you. We look forward to the opportunity to do business with you again in the future.
Should you have any further questions or require our services, please don't hesitate to reach out to us at 01843 848382.
Thank you once again for your support!
Best regards,
The Lovetts Property Services Team
★★★★★ 5/5
GoogleThank you for such a good explanation and detailed response. This has really helped me out. Thank you. Regards Robert Howarth
Bob · 17 February 2026
Agent replied · 17 April 2026
Hi Robert, thank you so much for your review. It is greatly appreciated & goes a long way in providing confidence to any new customers about our services. I’ll give Sonny the credit he deserves for his efforts. Thank you.
★★★★★ 5/5
GoogleAmazing experience, Sonny is so professional.
Lloyd · 27 February 2025
Agent replied · 17 April 2026
Dear Lloyd,
Thank you so much for your positive review. It’s gratefully received.
★★★★★ 5/5
GoogleUpdating my review as i didn't have the time when i posted it,
We have been with this business for quite a while, and after we've got to know that the house in which we were living in was sold, Lovetts were more than helpful with their property offerings at that time, we were able to get a few viewings quite fast which i was impressed by, and we were able to sign the contract very fast and we've moved with a property that they managed again. We had some issues with the boiler at the last property but some people have to understand that the letting agency cannot change things to the property until they get ahold of the property owner. They've contacted her every day until she's been avaliable and the issues were fixed. Greetings to Richard for being available at reasonable times to discuss about the issues that we faced and keep up the good work^¬^
Stefan · 15 October 2023
Agent replied · 11 June 2024
Hi, Stefan. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
★★★★★ 5/5
GoogleIncredible service. I was looking for my first solo rental, which was really daunting! But everyone I was in contact with at Lovetts made the time to talk me through anything and everything to make sure I had a clear understanding of the …
Hannah · 17 April 2025
Agent replied · 23 October 2024
Hannah, thank you so much for your kind words. I'm really pleased to hear that our team has looked after you and made you feel this way. Good reviews are the lifeline of our business so i cannot thank you enough for this.
★★★★★ 5/5
GoogleLovett's managed my flat when it was rented out and then managed the sale (which was quite complicated due to leasehold and landlord issues) - they have always gone above and beyond to make sure they are doing everything they can to help. Richard was instrumentally in getting some parts of my sale closed and Josef was extremely helpful for all my tenant questions. All for a very reasonable cost as well. I would not hesitate to recommend Lovett's.PositiveResponsiveness, Quality, Professionalism, Value
Ashley · 27 August 2021
★★★★★ 1/5
GoogleHave been left over 24 hours with no heating or hot water which is illegal.
My boiler was deemed dangerous by an engineer. Something to do with carbon monoxide as well! Didn't have detectors nor smoke alarms for years, until I recently kept on at them.
Issues I've reported over the years have been completely ignored. I've had to fix stuff myself where I can. Property I rent is still damp, roof is leaking, no insulation in the loft, sockets hanging out of walls...many other issues plus the house is in terrible decorative state (were talking artex and woodchip wallpaper) and they are still trying to raise my rent by almost £200 per month.
They also have previously sent repair men to my house which not only did botched jobs but proceeded to flirt with me, stalk me and then harrass me.
Legal standards aren't being met. Basic work isn't being carried out. Staff lie and gaslight. Whole business is a shambles.
Can tell it's one of the budget options for Landlords.
Will be perusing legal action.
EDIT:
Whilst it's clear I hit a nerve with my review, Many of the above issues I am still having. Some stuff has been fixed (more patched up, only to get past the council inspection I arranged) some not. No accountability taken for being left without heat for a week or provided with heaters until I asked umpteen times. It was agreed that my electricity would be paid for that week due to running these electric heaters...Still waiting and they've refused. Still waiting for rent back for that one week my house was uninhabitable too. Whilst maybe the last 7 (not 6) years that I have been here wasn't Lovetts responsibility, they were made aware of many issues over those years and neglected to do anything about. Since they've managed the property, the treatment from the staff has been shocking. Comical that he neglected to address the gaslighting, lying and rudeness from himself and his staff.
I said I'd be happy to pay the increased rent IF and WHEN the house is up to BASIC living standard. If we're talking "Market Value" the whole house needs thousands spent on it.
All in all, many other reviews say the same thing and just a quick Facebook search will tell you all you need to know about this "business" and it's operations.
Looking forward to getting my section 21 soon 😂
Sara · 12 June 2023
Agent replied · 11 June 2024
Dear Sara,
I am not normally one to respond to poor reviews but i do feel it is VERY important to advise anyone reading this review that during your 6 year tenure at the property it was not managed by Lovetts. We have only, 8 weeks ago, taken this on. Since then i am confident in saying that most of your issues have been addressed and rectified. These issues were not of our making but of our curing. You also fail to point out that in your 6 year tenure you have not had one rent increase - this will explain now why the rent increase, bringing the rent up to market rent, has come as such a shock. As you know too I have visited the property again today to address further issues of your concern in order that we can rectify them for you. Slating my company is really not a fair thing to do, considering I have spend the last 28 years building it for false statements to shine it in a poor light. I find your comments extremely disappointing.
★★★★★ 1/5
GoogleWould leave 0 star review if it would let me! Very disappointed with the attitude of the senior staff in this agents, no contact made to my elderly grandmother and mother when they requested viewings on a vacant property and then when they chased it up were told the property has been let already despite not having had any emails or communication with my mother, she was obviously upset with the lack of efficiency and questioned why she wasn’t contacted and the owner/manager came out in an abusive manner with no apology and really upset her. Awful customer service especially in a situation where two vulnerable adults are facing homelessness due to landlord selling their property. A little understanding, customer care and some acceptance for the mistake that was made would have been nice.
Samantha · 12 June 2023
Agent replied · 11 June 2024
Dear Samantha, it is regrettable you felt the need to leave such a poor review. Had you been in the office you would have born witness to the bullying behaviour of what i will assume is your mother. Two members of teenage staff, one a 16 year old apprentice having to experience the demanding attitude from a lady clearly incensed as she felt she had not been notified about a viewing. As the manager and father of the apprentice it is my duty to protect him and the young lady from someone who I felt was treating them with little or no respect. When faced with a mature adult this aggressive attitude suddenly changed somewhat. Sadly the damage was done. We do not prioritise our customers on their vulnerability so to play that card is somewhat saddening. AS was explained to you mother, our software is designed to ensure ALL matching applicants are notified. We cannot be held responsible for operator error on the receiving end. As a family run business, for 28 years, I can assure you that we empathise with everybody's situation but my staff do not sit at theIR desk and wait to be abused by angry customers who have fallen on hard times through no fault of their own.
★★★★★ 5/5
GoogleBailey at Lovetts was beyond helpful! He was so accommodating and consistently went above and beyond to support the purchase of our property. Would highly recommend Lovetts and big up Bailey in particular for being a legend!
Martha · 10 April 2026
★★★★★ 5/5
GoogleLovetts were brilliant from start to finish. Everything was made clear to us and they were always on hand to answer any questions that we had. Very good experience
Connor · 17 July 2023
Agent replied · 11 June 2024
Many thanks for your 5* review, it means a lot.
★★★★★ 5/5
GoogleLovetts provided a smooth and trouble free sale. Bailey was extremely helpful and efficient and kept us informed throughout the process. Would recommended for Sales or lettings.
Fliphop · 16 August 2023
Agent replied · 11 June 2024
Hi, Fliphop. Thank you so much for leaving us a stellar review!
★★★★★ 5/5
Google“I have been using Lovett’s rental services from 2000 when we bought an apartment in Broadstairs. As we moved abroad thereafter we rented out the flat which was managed initially by Gail Thatcher, an efficient, caring woman beyond …
Purr-eh · 17 April 2025
Agent replied · 23 October 2024
Thank you Kieran for your kind words. True honest reviews like this mean so much to us and go a long way to reassure fellow landlords like yourself that we can provide them with such a good service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
