Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleShower wasn’t working when I moved in for one day which was fine, I didn’t mind or act problematic at all, but a month in and the shower stopped working once more, after many complaints it’s took 1 month for the shower to get fixed, also never got aggressive or abusive and cooperated. Reread the tendency agreement and clearly stated Tennent is due to compensation if any part of the house is uninhabitable etc, asked for compensation was rejected. Stayed cooperative and never aggressive. Asked for compensation from Luke Norman who was in charge of the property again and didn’t get a response. As well as not having a fire alarm for the first three months of tenancy which the landlord was aware of and presumably ignored until three months in which is a breach of contract. Asked for compensation. Again rejected. Wouldn’t recommend for students their treatment was poor and exploitive.
Update:
Saying all of our fire alarms were functional is a blatant lie with all due respect I provided proof that the fire alarm in the entrance was missing for all of our first term (september-December) happy to provide evidence once more. In reference to the bathroom, we are paying for 3 showers in the house and for a prolonged period of time we only had 2, therefore I don’t understand how we would not be compensated as such as we did not receive the facilities we were paying for in this case the three showers, in no way was this about the money it was simply a response to what we felt like was advantageous behavior by the letting agency the and landlord.
Ibrahim · 13 April 2024
Agent replied · 27 August 2023
Hi Ibrahim,
Thank your for your feedback, your review has been left on our Mansfield site not our Nottingham branch. After discussing your review with the Nottingham team please see below their response below.
To clarify, Zebralets do not benefit financially from any deposit deductions.
The start date of your tenancy was the 2nd of August, the first report received from you regarding your shower is logged on the 12th of September, this was resolved by your landlords contractors by the 26th September.
Unfortunately maintenance issues occur within properties, we pride ourselves on our fast response time to maintenance request, as reference by yourself in your email to Luke thanking him for his “quick responses and help in relation to the house”.
At no point throughout your tenancy was the property uninhabitable. Thankfully the property you rented has three bathrooms, as one shower was experiencing issues the two other bathrooms were fully functional ensuring the property was perfectly habitable throughout.
At no point were you ignored. Your compensation requests were passed onto your landlord, unfortunately, this time they were rejected based on the above.
At no point where the fire alarms within your property not functional. They were regularly tested throughout your tenancy in accordance with applicable guidelines.
We agree that you dealt with us in a courteous manner throughout your tenancy, as we did with yourself. We’re disappointed to receive negative feedback after your tenancy, when during the tenancy you complimented Luke on the manner in which he dealt with you.
All the best for the future.
★★★★★ 1/5
GoogleThey'll try to deduct a certain amount of money from your deposit so be careful when renting a property with them. The property that I rented was already in a bad situation where the previous tenant left all their stuffs and some of the …
Liam · 13 November 2025
Agent replied · 13 April 2026
Dear Liam,
Thank you for your review.
When you vacated the property, we carried out a checkout which is a direct comparison to the inventory which you signed when your tenancy commenced, there was damage to the property, your furniture was left, and the property was dirty, over 80% of the deposit was refunded to you despite of these issues. We proposed the Landlords deposit deductions to you which considered fair wear and tear. We felt that the Landlord has sufficient evidence to justify these charges against your deposit.
You were given the opportunity to dispute this with the deposit protection scheme, but instead you chose to accept the proposed deductions from your tenancy deposit.
★★★★★ 5/5
GoogleReece and team were quick, helpful and accomodating in processing my rental agreement, which allowed me to move in just 1 day after the viewing.
Extremely professional behaviour and willing to go the extra mile in their services.
Shanahan · 29 March 2024
★★★★★ 1/5
GoogleWorst Service ever! We booked a viewing in Mansfield and have traveled from Leicester to view the property (almost traveled 1.5 hrs). After reaching the location they have told it’s already let agreed. It was very disappointing after travelling very long distance. It’s their responsibility to let us know about it prior. I never experienced such a worst service. Very dissatisfied and disappointed with them.
Sreedhaarini · 1 September 2024
★★★★★ 1/5
GoogleLandlord still to this day is threatening via text over money that is NOT owed. This is due to my partner STOPPING working for his years ago. Lettings agents aren’t useful in the slightest, won’t listen or help resolve the issue, instead sending letter to our new address which was NEVER given to them, the landlord followed my partner home from work to find out where we now live??
Meghan · 13 April 2024
★★★★★ 5/5
GoogleWas looking for a student house in notts and was shown the house we inquired about but they also showed us 2 other houses and one of the houses we fell in love with straight away!! It was exactly what we were looking for! And we never would have found it without them. Very helpful, friendly and flexible with deposit payment!!
Alice · 29 March 2024
★★★★★ 1/5
GoogleReally rude staff,never late payment before But this month one day late payment they called and treated like u not going to pay.not recommended at all
An · 13 April 2024
Agent replied · 27 August 2023
Hello An An,
We’re sorry to hear that you aren’t happy with us calling to discuss your late payment of rent. It is our practice to contact all tenants who miss rent payments. Early intervention on late payments helps to prevent tenants from getting into deeper financial difficulties.
If payment was made as per the rental agreement, then we would not be required to make this phone call; unfortunately, your payments have been late for the past 3 months.
We have taken account of your feedback and we hope that we do not have to contact you again to prompt payment. If you wish to discuss this further then please do not hesitate to contact us via email at mansfield@zebralets.co.uk and our management team will be in touch.
★★★★★ 1/5
GoogleI had an appointment for a viewing at a property, I messaged twice before the appointment to confirm this was still on but no reply. I went to the appointment as arranged only for no one to be there but received a text message 3mins before the scheduled time to inform me that the properly has already been agreed to let by someone else.
Jen · 13 April 2021
★★★★★ 5/5
GoogleI'd like to thank for your services again. Gentlemen in office were very helpful, professional and provided more than I could ever ask for. Highly recommended.
Riki · 29 March 2024
★★★★★ 1/5
GoogleI saw the Broomhill rd, Hucknall house share on right move and it looks nothing like the photos. The curtains were torn and the room was tired looking. The bed needed a new mattress. Definitely not for working professionals
Johnny · 13 April 2023
★★★★★ 1/5
GooglePoor management
Lived in a Property nearly 2 years and full of damp and a water logged garden all the time …
Daniel · 13 April 2020
Agent replied
This Tenant’s Landlord is a lovely lady who has responded to all requests for repair and spent thousands of pounds on the property during his tenancy. He has not been given notice because he has requested a repair (we are happy to respond … More
★★★★★ 2/5
GoogleAnother letting agent that won't give you the time of day if your on DSS without a guarantor - even if you are more than able to meet the rates ECT with a glowing reference, won't even ask the landlord if they'd consider me.
Laykan · 13 April 2022
★★★★★ 5/5
GoogleHelpful all the way through, nothing was to much trouble! Wont hesitate to ask for anything couldn’t do enough!
Jamie · 13 April 2024
★★★★★ 5/5
GoogleAlways excellent to meet these people, they certainly know their business and always very helpful and anyone needing advice on property let's,either the public or landlords need to speak to zebralets
Rob · 13 April 2023
★★★★★ 2/5
GoogleAnother letting agent that won't give you the time of day if your on DSS without a guarantor - even if you are more than able to meet the rates ECT with a glowing reference, won't even ask the landlord if they'd consider me.
Tyler · 27 July 2021
★★★★★ 5/5
GoogleFriendly and helpful staff, made the process of selecting a property very easy.
Charlie · 29 March 2024
★★★★★ 5/5
GoogleMost Ethical letting company I encountered. Hard working set, dedicated and understanding…
Emmanuel · 29 March 2024
★★★★★ 5/5
GoogleAbsolutely fantastic service, couldn’t have asked more help. 100% recommend
Philip · 13 April 2024
★★★★★ 1/5
GoogleThey never respond, I have written several times on spareroom, once on the web contact form, and once through rightmove, they have never responded.
Frustrating experience, you feel they have no interest in renting.
H.P · 13 April 2022
★★★★★ 5/5
GoogleGood afternoon! We are looking for accommodation in Shirebrook.
Віталій · 13 April 2024
★★★★★ 5/5
GoogleHighly professional and use easy tech tools to help in every step of letting or buying a property.
I enjoyed working with them.
Oruayefe · 13 April 2023
★★★★★ 5/5
GoogleGreat company and helpful friendly staff
Amanda · 13 April 2024
★★★★★ 1/5
Google6 months did not work shower, no one was able to arrange a repair. Internet problems. Unprofessional and arrogant behavior of agents. Expensive rent for a small and inoperative room. All my friends have the same problems... Never more...
WarDeg · 13 April 2019
★★★★★ 5/5
GoogleRating only, no written review.
Scott · 13 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
