Every review we hold for the Mansfield office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleOverall OK. We marketed with Lora Elizabeth twice. The first time our house did not sell but overall we were happy with the agent. So we chose them when we decided to tey and sell again. Unfortunately that time they were not so good. We had quite a few no shows for viewings and a few over one bank holiday weekend. Lora did ring them to find out why they hadn't showed up to be told they never received acknowledgement that they were booked in. Lora said it was automated by email but we never received an email acknowledgement of bookings either, so a lot of our time was wasted cleaning the house for no show bookings. We also had someone come knock on the door as they had left numerous messages with the agent to book a viewing and said the agent had not got back to them. Overall not a bad price for selling, decent photos but the lack of communication was an issue. We sold through another agent in the end and their communication was exceptional.
Deborah · 8 April 2026
Agent replied · 14 April 2026
Hello Deborah,
Thank you for your feedback and for choosing Lora Elizabeth’s Estate Agency on two separate occasions.
Your property was first withdrawn from the market on 21st November 2022 and then again on 13th July 2024. We have not marketed the property since this date.
We fully understand that it is frustrating when a viewing is booked and does not go ahead, particularly when you have taken the time to prepare your home. Whilst, unfortunately, no estate agent can completely prevent occasional no-shows, we do have processes in place to minimise this wherever possible. A confirmation email is issued to buyers when a viewing is arranged, and we also make follow-up calls on the morning of appointments, Monday to Saturday, to confirm attendance.
The appointments you have referred to were scheduled outside of our normal office hours and over a bank holiday weekend, when the office was closed. However, the viewings had been confirmed with the applicants prior to the office closing. Following our subsequent contact with those viewers, the reasons for the appointments not proceeding were recorded on file and shared with you at the time.
In relation to your comment regarding a prospective buyer knocking directly at your door, our records show that the individual first attempted to contact us on the Sunday afternoon in question, when our office was closed. When we returned the call on reopening, they explained that they had been in the area only for that day and had decided to call at the property directly. As discussed with you at the time, we checked our incoming call records and there had been no earlier attempts to contact the office before that day.
With regard to viewing notifications, our notes show that your preference was for viewing arrangements to be communicated by telephone rather than by email, and we followed that instruction throughout the marketing period.
We are always reviewing our service and, since 2024, have introduced out-of-hours phone lines so that cancellations, no-shows and urgent enquiries can be dealt with more efficiently outside standard opening hours.
We are pleased that you were happy with the value of our service and the standard of our marketing photography. Whilst we are sorry that this particular experience did not meet your expectations in all areas, we appreciate your feedback, congratulate you on your sale, and wish you all the very best for the future.
★★★★★ 5/5
GoogleAs everyone knows buying a property can be a frustrating and stressful process that can drag on for months and months, one thing I’ll say about Lora is that she will not allow this to happen! Great communication with phone calls and emails with the vendor, myself and the solicitors, I feel she single handedly orchestrated the whole sales process! Went above and beyond her role, chased up every email with the solicitors and ensured a smooth transaction between parties, I would 100% buy another house from Lora again.
Can’t recommend her enough!
Jonathan · 11 May 2026
★★★★★ 5/5
GoogleLora came out and valued our property and listed straight away. Lora sold our house within 24 hours, which was absolutely amazing. Lora was on hand to answer any of our queries. It was a long process with problems along the way, but Lora dealt with it all and took it all in her stride to make sure everything got resolved. Couldn't of asked for a better person to help us in this process 🌟🌟🌟🌟🌟
Sarah · 11 May 2026
★★★★★ 5/5
GoogleWe couldn't recommend Lora Elizabeth's enough!
We listed our property with a well known estate agents for 4 months with NO viewings.
We was then recommend Lora Elizabeth's by a friend. We listed our property with her and within 48 hours she had viewings booked!!
Lora personally came round, took all photos and was in regular contact with us throughout the process. Nothing was ever any trouble for her.
We exchanged and completed today 🙌. After a bad experience at the start, Lora turned this around.
We cant thank you enough!!
Aleasha · 14 March 2026
★★★★★ 5/5
GoogleLora was amazing , I felt she was very professional while having some humour to her job she got the price I wanted for my house , communication wise was great was always accessible to contact and if she didn’t answear would call you back within an hour or so. I would definetly be using Lora to sell my house again
Thanks again Lora
Nathan · 11 May 2026
★★★★★ 5/5
GoogleLora was very supportive from start to finish of our house move process, on both our sale and purchase. She clearly takes real pride in her work, and makes the whole process feel personal. Definitely recommend Lora Elizabeth's to other vendors compared to larger scale estate agents, where you might feel drowned out by other clients and large case loads.
Sam · 11 May 2026
★★★★★ 5/5
GoogleI’ve been lucky enough to have Lora deal
With 2 of my house sales and I’d never choose anyone else. She’s hard working friendly and really make every effort to sort every detail. I can’t recommend her enough!
Jolie’s · 4 October 2026
★★★★★ 5/5
GoogleLora was so supportive and helpful trying to get a completion date achieved. She always provided an update when requested and was proactive in chasing solicitors and following things up. Would highly recommend for a competitive price and good service, my property sold after being on the market 24hrs!
Kirsty · 11 June 2026
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
We used Lora for both our house sale and purchase, and she was absolutely fantastic! She was professional, friendly, and always available to talk things through. Nothing was ever too much trouble, and she went above and beyond to help us, even when our chain got a bit tricky. We’re grateful for all of her help and wouldn’t hesitate to recommend her to anyone buying or selling a home!
Katy · 14 November 2025
★★★★★ 5/5
GoogleLora Elizabeth made my house selling journey so easy and the transition was so smooth Lora is is one of the most talented, and incredible women I have ever met she is undoubtedly so knowledgeable in all areas of selling houses and I 100% would not trust anyone else in the future to advocate for me and I recommend her company
Krystina · 14 December 2025
★★★★★ 5/5
GoogleGoes the extra mile to get the sale completed. Very professional and extremely approachable. Communication very good. She is ideally suited to this profession and has everything under control. Works with you to get best possible outcome. Would most certainly recommend her.
Joan · 11 May 2026
★★★★★ 5/5
GoogleI can’t recommend Lora Elizabeth enough. She helped me take my property away from another estate agency in Mansfield, who were undervaluing and mishandling the sale, and thanks to her hard work and guidance, I achieved the price I was aiming for. Lora was brilliant to work with - always communicative, open, and proactive. Even when solicitors needed chasing, she kept me updated every step of the way. It made a stressful process so much easier. A genuinely great experience from start to finish.
Tyler · 27 April 2025
★★★★★ 5/5
GoogleLora really made the process of buying our house smooth and with no stress she made sure that our completion went though an the date we set it took about two moths from start to finish I would highly recommend AA++
Darren · 31 March 2026
★★★★★ 5/5
GoogleReally fast and easy sale of our house. Sold within the first few days of it being on the market, to the first people who viewed it and for full asking price!!
Lora was always helpful and professional. My partner used this estate agent to sell and buy properties so she came highly recommended ⭐️⭐️⭐️⭐️⭐️
Jo · 14 September 2025
★★★★★ 5/5
GoogleCurrently sat in our new home, which we absolutely love. Thank you so much to this wonderful human and her amazing agency, we absolutely recommend Lora Elizabeth's Estate Agency without hesitation. Professional, friendly and an all-round wonderful buying experience (and in record time!) All the best - David and April
Shoegaze · 14 October 2025
★★★★★ 1/5
GoogleVery negative experience from the start trying to sell my property with Lora Elizabeth Estate agents. I went with this estate agents as this is who I purchased the property from. 1 day after the 14 day cooling off period I got a call to say the asking price was dropping 10k (funny how it happens 1 day into my contract where now I legally cannot exit after they'd dragged out the process of loading up pictures and actually marketing the property)
My house was up for sale with Lora Elizabeth's for 7 weeks and no for sale sign had been put up outside the property at any point.
I wasn't given any feedback or information on the house viewings which makes me thing did they even happen?
And to top it all off after I came out the contract I was told by andrea that my key would be posted through the letterbox. No. A random set of keys were posted through my letterbox (Lora is adamant this is not them thats posted this set of keys) and my house key "destroyed" as I "failed" to collect within seven days.
Contacted Lora about this random set of keys to be told she had no idea and it was complete coincidence how they got there and they played no part in posting them even though Andrea (conveniently no longer in the business) informed me my set would be posted as they were closed over the Bank Holiday.
The service was shoddy from the get go and I will never in my life recommend this estate agents to sell a property. You might as well do it yourself 😊
Taryn · 11 October 2024
★★★★★ 1/5
GoogleNever ever use this Estate Agent!
My property was part of a chain that included this Estate Agent, never use them as they are totally incompetent. Three months ago the first time buyer who was buying a property Lora Elizabeth were selling who supposedly had an mortgage offer in principle, changed jobs. This meant starting from the beginning again with the mortgage, which they supposedly were not aware that it would affect their mortgage offer. My estate agent has spent hours/days/weeks trying to get a clear and concise answer from Lora Elizabeth as to the situation. We were told on numerous occasions that all was in order, to being told they were not involved in this chain/we are too busy to deal with it/person you need to speak to is on leave. You would expect Estate Agents to know which chains they were involved in. Eventually we were told that the new offer would not be valid until 3 months payslips had been received. All parties agreed to this. Now three months later, we have been told that the first time buyer has pulled out as its TOO STRESSFUL!
This should never have gone this far, Lora Elizabeth should have been working with the buyer/mortgage adviser/solicitor and providing precise updates as to what was happening, instead of paying lip service. Everyone in this chain has put their lives on hold on the understanding that everything was ok and there would be no issue once the final payslip had been received.
Lora Elizabeth has been the blocker all the way on this chain, which surprises me as surely she wants the money from the sale of the house she is handling.
If you are selling a property with Lora Elizabeth in your chain avoid at all costs!
Andrea · 11 October 2024
★★★★★ 5/5
GoogleI recently had the pleasure of working with Lora Elizabeth to sell my house, and I couldn't be more satisfied with the experience. From start to finish, Lora demonstrated exceptional professionalism, expertise, and dedication.
The entire process was seamless and stress-free, thanks to their thorough understanding of the market and excellent communication skills. They provided valuable advice on how to present my home in the best light and kept me informed every step of the way.
Their attention to detail and commitment to achieving the best possible outcome for me was evident throughout. I felt confident and supported, knowing that my property was in capable hands.
I highly recommend Lora Elizabeth to anyone looking to sell their home. Their outstanding service and expertise made all the difference, and I am incredibly grateful for their hard work and dedication.
Owen · 11 October 2024
★★★★★ 5/5
GoogleI have used Lora Elizabeth's Estate agency to sell 4 houses for me to date. What I find particularly good from Lora is her straight talking, can do attitude. The houses I have sold and I see she sells for others are priced realistically to achieve a quick sale. Not only have I achieved quick sales through Lora and the team I have been very impressed with the after sales. There aren't many agents who put so much work in until contracts are exchanged but these definitely keep pushing to ensure all parties can complete in a timely manner. I will certainly use Lora and her team again and would happily recommend them to anyone else looking to sell a house.
Mark · 11 October 2024
★★★★★ 1/5
GoogleThis estate agent is over- valuing houses and when valuations from mortgage lenders reflect this she doesn’t answer phone calls and is extremely rude by email. She then puts houses back on the market without speaking to clients to discuss matters further.
Alison · 30 November 2024
Agent replied · 29 May 2025
You are not a client of Lora Elizabeths Estate Agency, we have had no direct dealings with you. We would never re list a property without speaking to all parties involved in a transaction.
★★★★★ 5/5
GoogleMy house sold within weeks and the whole team have been fantastic, Maddie was always my go to and has been nothing short of amazing, always professional and helpful, nothing was ever too much trouble!
An asset to the team at Lora Elizabeth’s.
Rebecca · 11 October 2023
★★★★★ 1/5
GoogleI do not recommend this agency! total lack of professionalism. We had an appointment for this Saturday to look at the house for sale, and today I called to say it's sold. what?! so why do you arrange people? We didn't even have time to look at it and we called the next day after it was added. you're making fun of people. pathetic. worst agency in Mansfield.
Natalia · 11 October 2024
★★★★★ 5/5
GoogleLora - what can I say - what an amazing Estate Agency! You certainly get the maximum for your money. Lora couldn’t have done anymore, excellent communication, price, support - everything you need when you are going through the stresses of a house sale and purchase. Lora definitely has your back - I wouldn’t use anyone else - thank you so much Lora and your team - Lisa
MOONEY · 11 October 2024
★★★★★ 1/5
GooglePoor beyond belief, lack of communication, nor getting back to me when I've left voicemail and emails. I'm convinced lora had advised her staff not to reply to me at all. I was accused of removing the sold board so as to show the for sale board. Even more laughable Telling my ex wife this!
I had to get my solictor involved due to lack of contact from them as promised of once a fortnight. After having had enough after a month of waiting.
The house is now up.for sale.with a much better and professional estate agents
Talks the talk but doesn't back it up!
I will never recommend these....avoid!
Mark · 18 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
