Trusted Agent profile
★★★★★
38 reviews across 3 platforms
1 Spinningfields Quay Street, Manchester, M3 3JE
Vesper Homes's Manchester office at 1 Spinningfields Quay Street is rated 3.7 out of 5 across 38 reviews on three platforms, including 18 Google reviews rated 3.4.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleEmily Robison has been great to liase with for the sale of my Manchester property. She’s prompt, detailed and precise in her communications with me on everything which is needed for the listing of my property & the next steps. Very professional attitude and ethics which is much appreciated at my end. Thank you, Emily!
5/5
GoogleJack and the Vesper team have been fabulous throughout my whole tenancy. Repairs were quickly resolved, contract renewal was smooth and well-communicated. Start and end of tenancy processes were equally easy and straightforward. Very reliable and friendly agency!
1/5
GoogleDealt with Vesper for around three years. It started well when we originally moved in. They use a platform called Goodlord for rent payments and setting up the tenancy, which never worked and repeatedly sent us emails and texts saying we hadn't paid the rent when we had. We spoke to Vesper about this, who said they couldn't fix it but told us to ignore the demands. They didn't pay the council tax liability from before we moved in, and when the council pursued them for it, they wrongly told them we were liable. The property we rent was sold, and they didn't tell us; we had to find out from a phone call from the new agent. Asking Vesper for confirmation was an ordeal and almost meant we paid the rent to the wrong person (Goodlord also sent us reminder emails that our rent was due two days before, despite the landlord changing). They didn't (and still haven't, despite multiple emails) transfer our deposit within 30 days to the new landlord. The director has stated Vesper is "closing communication," despite still holding the deposit and not mentioning when it would be sent to the new landlord.
1/5
GoogleIf I could give 0 stars I truly would, the most uncaring disrespectful money robbing agency ever known ! I would never ever recommend this agency to anyone looking to rent. They will do anything they can to take money from you but anything you need you’ll not get a response. once you’re in it you’re stuck! the staff honestly need to all be sacked if I could name names I would. AVOID AT ALL COSTS I REPEAT AVOID AT ALL COSTS. Management are awful and don’t have any respect at all. If there was a head office or HR I could have contacted I would have
1/5
TrustpilotIf I could give 0 stars I truly would
If I could give 0 stars I truly would, the most uncaring disrespectful money robbing agency ever known ! I would never ever recommend this agency to anyone looking to rent. They will do anything they can to take money from you but anything you need you’ll not get a response. once you’re in it you’re stuck! the staff honestly need to all be sacked if I could name names I would. AVOID AT ALL COSTS I REPEAT AVOID AT ALL COSTS. Management are awful and don’t have any respect at all. If there was a head office or HR I could have contacted I would have
1/5
GoogleAwful experience. Tried to call couple of times, no one picked up. Only late replies in emails when there were replies at all. I was talking with them through email to book a viewing. They asked for my availability, I replied 7 minutes later and they never got back to me. Now I see that the flat status is “Let Agreed”. Thanks for letting me know.
5/5
GoogleI want to share the great experience I had with this agency. After having issues with a contract canceled with another agency two days before the keys were supposed to be collected, Greg from Vesper Manchester helped me with the process for a new agreement, being very helpful at every moment to get everything sorted as fast as we could. The process went smoothly, and everything was sorted within the same week. My sincere THANK YOU!
1/5
TrustpilotI am sorry to say that i have had a…
I am sorry to say that i have had a horrific experience of this company for my property management for the past 4 years. I have 3 properties managed by them and they have consistently made all manner of mistakes including (i) putting the wrong rent amount and Management fee % on statements resulting in wrong amounts being credited to my account (ii) for no reason and following no instruction randomly paying rent into wrong accounts time and time again (iii) not informing me that their % management fee would move from monthly deductions to yearly one time lump sum and taking that ahead of service charges that come up on the property (iv) not paying service charges to the extent that i receive notifications and letters from debt collection agencies (v) NOT PAYING RENT into my account when due, and it takes for me to go through every single bank statement against each property and then lettings statement to work it out and i barely get an apology to name but a few issues. It has been really really bad, and every quarter or so i end up spending a whole day going through each rental property and sending them an email listing so many points against each of the properties. it completely defeats the purpose of paying for the management of the property when what you get is the complete opposite, MIS management of property and you incurring your own time and expense to resolve it. I do not trust a single statement i receive or money deposited in my account and i have to check every single one when i have very little time. Avoid at all costs,
1/5
GoogleIt takes alot foe me to even leave a review, but myself, my wife and 4 year old son were quite excited to view an apartment. Unfortunately, eventhough the place was quite nice, the lackluster, heartless and cold approach left our experience awkward and crushed. We decided against it just because of the agent with the thought that we would have to deal with someone like this during the tenancy and that was too unattractive a prospect. I won't name the agent but I'm sure they know who they are.
1/5
GoogleVesper seem to be the most uncaring letting agents I have come across. Since moving into the property last april I have reported issues with our hot water on numerous occasions, to no avail. Fast forward to now and the boiler has completely packed in due to the incompetence of the Development company De-trafford of Sky Gardens, worsened by the lack of care by Vesper who have neglected the issue. We have now been left without hot water for nearly a week and no communication or solution offered, always the same story whenever we try to get in touch. I’d personally avoid this company if you’re looking to rent in Manchester.
1/5
TrustpilotAwful experience with this company
Awful experience with this company, moved into an apartment 11 months ago and had nothing but problems ever since as they clearly weren’t vetted properly to ensure they were habitable before letting. Once you’re in the property they couldn’t care less. I have made multiple reports of all the issues over the past year and nothing has been fixed. The most prevalent issue has been having intermittent hot water (tepid at best) that has now for the past week been nothing but freezing as the boiler has given up completely and quite frankly so have I. Knowing there is no hot water and the boiler is broken I still been left without a fix in place while the staff at vesper enjoy their weekend where they are uncontactable. They did also fail to mention until after moving in that the company building the apartments went into administration before they were finished, if I had known this I would have never moved in. Don’t use if you’re not a plumber, electrician or builder that can finish the property yourself because you’ll get no help from vesper no matter how much rent you pay.
5/5
GoogleEmily and Jack have been key in managing our transition from the previous management company. They are both friendly and professional, handling matters promptly with clear and concise communication. It’s a pleasure working with such a great team
1/5
GoogleHave been really useless dealing with our flat. Reported broken chairs 10 months ago, property manager accidentally ordered 1 instead of 4. Was told other 3 will be ordered, now ignoring all emails asking for an update. Avoid
1/5
TrustpilotUseless
Have been really useless dealing with our flat. Reported broken chairs 10 months ago, property manager accidentally ordered 1 instead of 4. Was told other 3 will be ordered, now ignoring all emails asking for an update. Avoid
5/5
FacebookGreat working with James and the team on the sale of our property. excellent communication and follow ups with all relevant parties to make sure transaction is concluded at the earliest. Would recommend
5/5
GoogleSarah from Vesper has been a great help to us! Always being efficient and she’s a really nice person. Thank you so much!
5/5
FacebookFlat was clean when I moved in and got access promptly thank you for your help
5/5
FacebookGot a response to my viewing request straight away on a Saturday! That was pretty impressive
5/5
GoogleGreat company to deal with, Sarah has always been extremely efficient and helpful.
5/5
GoogleSarah from Vesper has been a great help to us and has efficiently managed our property matters. Thank you
5/5
GoogleGreat service. Professional and great attention to detail.. The move was very smooth and easy. Thank you
5/5
GoogleGreat wealth of information and support when letting my flat through Greg, Thanks
1/5
GoogleDoesn’t accept applications from people with disabilities, despite affordability. I think there’s a word for that.
1/5
TrustpilotDon't even worth 1 star
Don't even worth 1 star, would give it 0 star if I could! The worst agency with no manners!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Vesper Homes's Manchester office has 38 reviews across three platforms: 18 on Google, 15 on Facebook (across the whole business), 5 on Trustpilot (across the whole business).
Vesper Homes Manchester is rated 3.7 out of 5 across all 38 reviews, and 3.4 out of 5 on Google from 18 reviews.
Vesper Homes Manchester, 1 Spinningfields Quay Street, Manchester, M3 3JE.
