Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf I could give 0 stars I truly would
If I could give 0 stars I truly would, the most uncaring disrespectful money robbing agency ever known ! I would never ever recommend this agency to anyone looking to rent. They will do anything they can to take money from you but anything you need you’ll not get a response. once you’re in it you’re stuck! the staff honestly need to all be sacked if I could name names I would. AVOID AT ALL COSTS I REPEAT AVOID AT ALL COSTS. Management are awful and don’t have any respect at all. If there was a head office or HR I could have contacted I would have
Amina · 4 June 2025
★★★★★ 1/5
TrustpilotI am sorry to say that i have had a…
I am sorry to say that i have had a horrific experience of this company for my property management for the past 4 years. I have 3 properties managed by them and they have consistently made all manner of mistakes including (i) putting the wrong rent amount and Management fee % on statements resulting in wrong amounts being credited to my account (ii) for no reason and following no instruction randomly paying rent into wrong accounts time and time again (iii) not informing me that their % management fee would move from monthly deductions to yearly one time lump sum and taking that ahead of service charges that come up on the property (iv) not paying service charges to the extent that i receive notifications and letters from debt collection agencies (v) NOT PAYING RENT into my account when due, and it takes for me to go through every single bank statement against each property and then lettings statement to work it out and i barely get an apology to name but a few issues. It has been really really bad, and every quarter or so i end up spending a whole day going through each rental property and sending them an email listing so many points against each of the properties. it completely defeats the purpose of paying for the management of the property when what you get is the complete opposite, MIS management of property and you incurring your own time and expense to resolve it. I do not trust a single statement i receive or money deposited in my account and i have to check every single one when i have very little time. Avoid at all costs,
Emi · 3 September 2024
★★★★★ 1/5
TrustpilotAwful experience with this company
Awful experience with this company, moved into an apartment 11 months ago and had nothing but problems ever since as they clearly weren’t vetted properly to ensure they were habitable before letting. Once you’re in the property they couldn’t care less. I have made multiple reports of all the issues over the past year and nothing has been fixed. The most prevalent issue has been having intermittent hot water (tepid at best) that has now for the past week been nothing but freezing as the boiler has given up completely and quite frankly so have I. Knowing there is no hot water and the boiler is broken I still been left without a fix in place while the staff at vesper enjoy their weekend where they are uncontactable. They did also fail to mention until after moving in that the company building the apartments went into administration before they were finished, if I had known this I would have never moved in. Don’t use if you’re not a plumber, electrician or builder that can finish the property yourself because you’ll get no help from vesper no matter how much rent you pay.
Consumer · 24 March 2024
★★★★★ 1/5
TrustpilotUseless
Have been really useless dealing with our flat. Reported broken chairs 10 months ago, property manager accidentally ordered 1 instead of 4. Was told other 3 will be ordered, now ignoring all emails asking for an update. Avoid
Sam · 25 March 2025
★★★★★ 5/5
FacebookGreat working with James and the team on the sale of our property. excellent communication and follow ups with all relevant parties to make sure transaction is concluded at the earliest. Would recommend
Matthew · 5 May 2018
★★★★★ 5/5
FacebookFlat was clean when I moved in and got access promptly thank you for your help
Olivar · 4 May 2018
★★★★★ 5/5
FacebookGot a response to my viewing request straight away on a Saturday! That was pretty impressive
Sakib · 4 May 2018
★★★★★ 1/5
TrustpilotDon't even worth 1 star
Don't even worth 1 star, would give it 0 star if I could! The worst agency with no manners!
Steven · 1 December 2022
★★★★★ 5/5
FacebookJames offered great advice and was extremely helpful when I was selling my property. They provide a far more personal and superior service to other high street estate agents and they saved my over 5k. Extremely impressed!
Emma · 5 May 2018
★★★★★ 5/5
FacebookWorked brilliantly. Vesper increased the rent, without leaving our flat empty, in record-quick time. Nice people, efficient and I would highly recommend them.
Steve · 12 July 2017
★★★★★ 5/5
FacebookOverall they have nice people working at the company they all seemed to care and not put pressure on me. thank you
William · 4 May 2018
★★★★★ 5/5
FacebookHelpful staff when I needed my spare set of keys and was locked out
Richard · 4 May 2018
★★★★★ 5/5
FacebookNice property management lady, she sent a plumber over within a few hours
Sophie · 4 May 2018
★★★★★ 5/5
FacebookOverall good experience with this company .i would recommend them
Jack · 5 May 2018
★★★★★ 5/5
FacebookTenant fees are lower than other agents!!!
Claire · 4 May 2018
★★★★★ 5/5
FacebookRating only, no written review.
Justin · 5 May 2018
★★★★★ 5/5
FacebookRating only, no written review.
Raplapla · 24 August 2017
★★★★★ 5/5
FacebookRating only, no written review.
Laurent · 10 July 2017
★★★★★ 5/5
FacebookRating only, no written review.
Alice · 9 January 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
