Savills Manchester New Homes reviews

★★★★★ 1/5

Trustpilot

Very limited input

Very limited input. Basically 'pile it high'

Muppet · 5 October 2026

★★★★★ 5/5

Trustpilot

Our sales liaison person was Claire…

Our sales liaison person was Claire Brice,who we came to appreciate more and more as the sale of our property progressed,mainley because it was not as straight foreward as expected , but Clare dealt with the situation beyond the call of duty many times over.very professional ,but also with a very human touch ,explaining every situation along the way ,so keeping us very much aware of the situation at any given stage of the process ,which we appreciated very much.Defiantly would use Savilles nottingham again,the whole office staff we met where very on the ball MR AND MRS R J SADLER

Roy · 22 November 2022

★★★★★ 5/5

Google

I would certainly recommend Ryan Griffin to anyone who is interested in a rapid sale of their property. He kept us well informed during the whole process and found a reliable buyer for us within just a few days. I got to know Ryan quite well as we exchanged emails, and it was clear he was someone who not only made the whole process easy and pain-free, but also had the greatest integrity. It was a pleasure dealing with him.

Mochilero · 27 October 2019

★★★★★ 5/5

Google

Such a great experience with them. Super fast responses to issues, friendly and professional attitude. After dealing with a couple estate agencies in the past as a tenant and realising how rude and unprofessional they can be, I am impressed that there is an agency which is so lovely and evaluate their clients. I have dealt with Milan, Maria, Sam and Gracia. They are all amazing people and very polite. They also work great as a team. They reply super-fast and they handle all the issues immediately. I wish they keep up with this amazing job because it's the first time that I want to stay loyal to an estate agency for ages. This stress-free communication with them is greatly appreciated.

Ale · 27 October 2019

★★★★★ 5/5

Google

I recently purchased a buy to let property through Savills Manchester office and have additionally appointed them as managing agents. I dealt with Ryan Griffin as a sole point of contact from the first viewing through to completion and couldn’t be happier with his service - he’s efficient, reliable, well informed and kept me well updated on progress, both on text and email. Throughout the process Ryan was always incredibly professional, whilst clearly gauging my personality and having decent banter. An absolute credit to your team, I’ve already passed Ryan’s number to a friend who’s looking to purchase a property!

Scott · 27 October 2019

★★★★★ 5/5

Google

We have now used Savills to let our flat on three occasions and every time we had a really positive experience, both in terms of the speed with which the flat as let, and everyone’s friendly helpful attitude. When we we first started letting our flat we researched Manchester letting agents and had three visit the flat. We liked Savills enthusiasm and website alongside competitive rates and the more we use them the more we feel we made a great choice. We have received really helpful advice when we’ve asked, and they have carried out all activities very promptly. The first time we let the flat we weren’t sure how things would work - we needn’t have worried. For our first let we went with a managed service, for further lettings we have managed the property ourselves after Savills have found the tenant for us. Both models work really well, and Savills have been really helpful while we got up to speed managing the flat ourselves. In addition to finding tenants we’ve also had Savills carry out inventory checks and condition of the flat. I can’t speak highly enough of all the people we’ve met from Savills - thanks to Maria, Ben, and Donna for all your help, it really is appreciated, we will be working with you again. Dan

Dan · 27 October 2019

★★★★★ 5/5

Google

We would like to thank Ryan and Claire from the Manchester office for the handling of a recent transaction we had. Everything from the beginning till the end was done professionally. Ryan and Claire managed all aspects and details of the transaction and were very patient, efficient and supportive throughout. Without their input the completion of the transaction would have not been possible, given also the timing deadline we had. Ryan had to take on board many of the tasks of the other parties involved to achieve this result. We will definitely use Savills again and we would highly recommend Savills Manchester.

Chris · 27 October 2019

★★★★★ 5/5

Google

Without a doubt, the best estate agency I have ever dealt with! Would definitely recommend. Particular thanks to Ryan Griffin who is is part of the Manchester team for his friendly and professional service throughout the process of my purchase of a flat in City Centre. Ryan guided us on every step of the way and really went the extra mile to help us find solutions to some very challenging issues. Keep up the good work Ryan. You’ll be the first person I contact if I ever look to buy or sell property again in the future. A well deserved 5/5 stars for you and Savills Manchester.

Kiran · 27 October 2019

★★★★★ 5/5

Trustpilot

Olivia has been very helpful in dealing…

Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional

Ronak · 9 November 2021

★★★★★ 5/5

Trustpilot

We had a great experience with Savills

We had a great experience with Savills, Georgina found us exactly what we were looking for and Oliver was extremely helpful during our tenancy. He always replied to our emails on time resolved any issues that occurred for us. Highly recommended, totally professional! Thanks again!!

Sarah · 11 April 2024

★★★★★ 5/5

Trustpilot

Matt Orchard was a super star from…

Matt Orchard was a super star from start to finish with selling our house. Always kept us updated through out the process and was very professionally. Would most definitely sell through Savills again.

Emma · 11 October 2022

★★★★★ 1/5

Trustpilot

Another estate agent

Another estate agent, another poor review. The narrative never changes with this profession. They possess a very unhealthy disregard for people generally and prioritise fees over the satisfaction of the general public. This organisation is generally contemptuous of the house buying public and adopt intrusive and unprofessional approaches towards prospective customers

Robert · 3 October 2024

★★★★★ 1/5

Trustpilot

I been working with sale man call will…

I been working with sale man call will baker and Jim baker. Be careful guys, biggest cheaters in the world. They take ur offer, and accept the offer they take that offer and go to some else and sale for more or they take more commission and cheat both buyers and sealers. They Don’t know how to talk, very rude, we accepted that’s and we thought just buy the property and don’t have to see them ever again. But we spent our 5k for the solicitors. Ordered all searches before search come back. Even after we having terms and conditions in place. They Agreed to another buyer even after showing full fund available to buy the property. Still cheated us and pulled the plug by putting a one line email. Be careful don’t waste your time. Please try and not use this people avoid your life time earning and time to go in drain. Any one want more information about this just put comment we happy to contact you give you the information.

Vinitha · 17 November 2022

★★★★★ 1/5

Trustpilot

Dreadful management

I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.

Martina · 14 November 2022

★★★★★ 5/5

Google

I had a great experience renting with savills everything was dealt with very promptly and swiftly, shoutout to Ashely for searching and recommending properties that suited my requirements as well as Anam and Claire as they have been very helpful

Mohammed · 26 October 2021

★★★★★ 5/5

Google

Donna has been extremely helpful whilst Savills have been my agent, she is always very fast to respond and always really polite and friendly. I would recommend her to anybody looking for a reliable, professional and friendly service :)PositiveResponsiveness, Professionalism

RP · 26 October 2021

★★★★★ 5/5

Google

Very good experience moving into one of their properties. The Manchester office was very helpful throughout the move and maintained friendly but professional communication with me. Claire Chambers and Ashley Cleary were excellent, always responsive and very helpful.PositiveResponsiveness, Quality, Professionalism

Mike · 26 October 2021

★★★★★ 1/5

Trustpilot

No accountability

No accountability, sloppy & Rude. Experience over the years with Savills. When looking to buy, they develop an opinion of you when you walk through the door. Be sure to wear a suit and stick a spoon in your mouth. When viewing a property make sure you can work around their agenda and remind them to bring the keys. The letting experience is horrendous. We have watched people come and go here. Noone is inducted with the correct information, they just leave people to it expecting other residents to help out. If you complain you are seen as a major irritation. How can anyone stay in business with this attitude! Their staff need training from top to bottom. Complaints Team, please do not recommend I contact you. We have spoken in the past, your complaints procedure is ineffective. In itself encourages bad behaviour from top to bottom of the organisation.

Hester · 7 September 2019

★★★★★ 1/5

Trustpilot

Issues with Deposit Return

The experience was smooth until it came time to return the deposit. Currently, I am waiting for a substantial deposit to be refunded. Unfortunately, the original account used for the deposit has been closed, and they are refusing to return the funds. I have been advised to seek legal assistance to obtain permission for the deposit to be transferred to another account, which will incur additional costs for me. From my perspective, it appears that they are deliberately trying to retain the deposit.

Myo · 15 November 2024

★★★★★ 1/5

Trustpilot

Horrendous Service

Terrible service - we have moved into a flat managed by Savills, and we have had nothing but headaches during the entire process. Firstly, the referencing process is terrible, we ended up missing our move in date by a week, but were told they could not change the date we started paying rent from to reflect this, despite none of the delays being our fault. They even asked me for my birth certificate the night before we about to make a 6 hour drive to move in - AFTER we had paid the deposit and first months rent, why not ask for this before hand?? So we didn't know if we were able to collect the keys or not the next day - causing much stress after we had already packed up our house. We arrived on a Saturday, and had to get the keys from a security guard - which was fine however despite being told multiple times we would be emailed a Welcome Pack, we did not receive this until 24 hours after moving into the property, meaning we had no idea how to turn on essentials such as heating and hot water as this was not straightforward. We also were not able to access the meter reading at all to setup our energy accounts. To sum up, service is horrendous, painfully slow and you will be waiting hours if not days for a response, and every time you call to chase they say someone will get back to you that day, but they never do. Savills have caused us a great amount of stress and difficulty during our entire moving process.

Jacob · 6 November 2022

★★★★★ 5/5

Google

I have had & continue to have the pleasure of dealing with Sam, in relation to my property. Ive heard many horror stories from friends regarding agents & people within those offices however i have nothing but pleasant, professional, speedy & accurate dealings with Sam. I must stress, that i do have complexed health needs & Sam always goes above & beyond to ensure they are taking into account at all times The whole team are a pleasure to know & they do make renting from Savills very easy given how excellent there service is, but as i deal with Sam more i must say its very clear he always goes above & beyond what is required. I Have rented from these guys for a over 2 years now & can’t fault the service. When I moved in it was a very stress free process & went very smoothly. The communication is excellent & they really guide you through everything. Excellent communication at all times They essentially just leave me to it but again if and when they’ve had to contact me or I have to contact them it’s painless I have raised some Work to be done in my flat & they are swift to act & get it resolved I’ve rented for 15 years & can safely say these guys are top of the game. They are wonderful in understanding & working with my personal circumstances & that’s hard to find when dealing with such a huge company but you are treated as an individual by themPositiveResponsiveness, Quality, Professionalism, Value

Finn · 26 October 2022

★★★★★ 5/5

Google

I could not be more satisfied with the service that I have received from Claire Chambers and the Manchester office of Savills. The whole team were prompt and efficient in responding to my queries when I was looking to rent and that customer service was held to a high standard consistently throughout my journey of renting through them. I could not fault them at all. They have made the process of finding an apartment and moving in so easy for me and have been friendly and supportive throughout every stage of my letting journey. They are highly reliable, trustworthy and worth my time and investment due to their ever so friendly staff.

T · 26 October 2022

★★★★★ 1/5

Trustpilot

Terrible estate agent who rather wait…

Terrible estate agent who rather wait until tomorrow when being told that there is potential smoke, water leakage and lack of hot water in the building for many residents. Imagine being told these things from a resident and then communicate that they need to wait until tomorrow?! What is even the point of an out of hours line then?! Before that they were not able to fix a door and thank good that nobody needed an ambulance ik case of emergency because that would really make the newspapers. I am not even sure where you would find such an useless bunch of people in this day and age. Being paid to do a job that they can not even do properly and one can not bother visit the estate via a short tube ride?

PATRICK · 25 October 2022

★★★★★ 1/5

Trustpilot

AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.

Tristan · 21 October 2022