Trusted Agent profile · Manchester
★★★★★
1,987 reviews across 1 platform
33 Whitworth Street West, Manchester, M1 5ND, M1 5ND
Part of Reeds Rains Favsco 23, see every office.
Reeds Rains's office in Manchester, at 33 Whitworth Street West, is rated 3.7 out of 5 across 1,987 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Reeds Rains Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotCharlotte at Reeds Rains- Great agent
Charlotte was involved with the purchase of a property and although was not our direct agent (as we were buying) she was so proactive, communicative and helpful!! Charlotte really made the transaction stress free and so pleased to have had her involved to get to exchange/completion. Thanks again!
1/5
TrustpilotScored 1 because I can't give negative
Scored 1 because I can't give negative. Appalling rental company who should be ashamed of their total lack of tenant care. I was lied to directly by them on multiple occasions, twice left for 3 months without an oven and no care on their part to ensure it was resolved. Then their disgraceful moving out team made me wait just short of 3months for my deposit back and pathetic excuses given, had to take them to deposit dispute to get it back. Avoid at all costs
Hi Fraser,Sorry you have had a bad experience with Reeds Rains. After looking into it further it seems that the lettings teams is currently investigating the issue and will be able to assist you.Regards,Reeds Rains
1/5
TrustpilotWaste of time
Basically everything they do is show up to a viewing, after that they go AWOL , been chasing them constantly for the past few days after I have been told by the agent - Charlotte that someone else already put in an offer to the flat that I so much wanted . She highly recommended to call urgently at the office by 4 pm same day of the viewing (it was about 3:30 pm when we had this conversation) and her colleagues will help me out with starting the process. I am still calling 5 days later until they even decided to hung up every time I’m trying to call . Whenever they answered before that , Charlotte was never in the office and no one else was apparently dealing with the property. Well , you just wasted a week in my house hunting chasing you. Avoid at all cost if your time is precious.
5/5
TrustpilotAs a landlord that needs to downsize…
As a landlord that needs to downsize Reeds Rains are so professional, I’ve given them three properties in different times in the last few months and all three have gone under offer nearly making asking price. As more properties come vacant I will be doing the same offering them to Reeds Rain.Well done for the staff.
Thank you for your kind words and for choosing our services. We are delighted to hear that you have had such positive experiences with our team. We appreciate your trust and look forward to continuing to serve you in the future.
5/5
TrustpilotWould highly recommend Mark & his team…
Would highly recommend Mark & his team to anyone who wanted to sell their property . Very professional and it only took 3 weeks to sell, took care of every viewing, nothing was a problem Thankyou
Glad it all went smooth! Happy to help :)
5/5
TrustpilotBrilliant experience with reeds
After a big struggle to find a house for me and my son in the Bedworth area. Reeds rains were amazing and got me and my son into a lovely property very quickly. A Lovely team and great support! I had Sarah helping me and she was just awesome! So thank you all! I highly recommend.
We are so happy to hear that you had a positive experience finding a home for you and your son. We strive to make the process as smooth and stress-free as possible, and we are thrilled that Sarah was able to help you find the perfect place. Thank you for your kind words and for recommending us.
5/5
TrustpilotProfessional and Friendly agents
Mark took his time to assess the property and give an informed valuation. The staff carrying out the viewings were friendly and mindful of me working from home. The agents could be contacted by telephone or email and response was always very prompt.
1/5
TrustpilotWasters and money grabbers spastics for staff!
If I could put 0 stars I would! Reeds rains are the worst letting agents to go with the 4.5 years we’ve lived in our property in Bidford on Avon we’ve had problems with property. (Twice this happened)Boiler took them 3 weeks to sort we had no hot water for 3 weeks they didn’t care!! shower broke took them a month to sort they didn’t care! To top everything we’ve just moved out of the property and they’re only giving us half of our deposit back because the grass in the garden was long and they’ve had to cut it ( that’s because they’ve waited 3 weeks to check property) I might add!! They have no ppl skills no customer service couldn’t give a toss about anyone but themselves! Absolute morons I’ve been waiting nearly a month for my deposit back they’ve is saying it’s gonna be another 5/10 days! REALLY!!! Don’t go with these morons people they can’t organise a p**s up in a brewery in my eyes!
Hi Kevin,We apologize for the negative experiences you encountered during your tenancy with Reeds Rains. We understand your frustrations with the delayed resolution of maintenance issues and the handling of your deposit. We have sent you a request for more information, this will come from Trustpilot.Thanks,Reeds Rains
5/5
TrustpilotCannot fault Reeds at all
This review relates to the Stanley, Co Durham branch.I cannot fault Reeds at all. I’ve never sold a property before and I’m so glad I chose Reeds Rains as my estate agent; my mum recently listed her property with Signature and had a nightmare so I was aware that choosing the right agent was important. I instructed Woods, Reeds and Your Move to come value the property and Reeds stood out by a college mile. Glenn’s enthusiasm, local and market knowledge made me feel very comfortable with instructing Reeds. Once listed the property sold within 3 days and on the first viewing.From that point onwards, it was a dream to deal with Glenn, Ashleigh and Scott. Whilst the sale wasn’t seamless (due to solicitors) Ashleigh was excellent at keeping me updated and chasing through on everything required. I would definitely recommend Reeds Rains Stanley to anyone looking to sell their property. Fantastic service all round.
1/5
Trustpilot8 Helmsley Close Dl17 8SS
Reeds rains is the worst agency I have ever come across. They don’t fix or maintain the house but instead send you to the landlord who will refuse to fix anything. You would expect reeds rains to contact the landlord to fix things as you rented it through them. Any one looking to rent around Durham watch out for 8 Helmsley Close dl17 7qp as landlord will not fix anything and the bath leaks down to the dining area which I believe they have just painted over and you will start to notice it after a few months. And the worst thing is if you decide to move out they will keep your deposit. Don’t forget to use environmental health before thinking about moving.
Hi there,Sorry to read your review. I have sent a request for more information so that we can look into this further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotReed rains rhyl
Reed rains rhyl were appointed to sell my late mums house , and what a fantastic job they did , I had problems with probate but they mad3 me feel at ease with there help and advice , so many thanks to Tom and all the team
5/5
TrustpilotReeds Rains in St. Helens/I am sold auction
Reeds Rains in St. Helens and especially Hayley Hughes and Steff Bretherton in my case have been incredibly helpful with both my rental property and also sale of my rental property through the" I am sold" auction website. I cannot praise them highly enough and also the ease of he "I am sold" auction for the quick and easy sale. I would HIGHLY RECCOMEND all to anyone in the property industry to work with them!!
1/5
Trustpilotwaste of time
booked a viewing for Wednesday, they went through with the viewing, even though the listing had already been removed, which seemed dodgy. The agent said that the application package would be emailed to us in the morning, we called to double check where it was as it was already mid-day and they said it would be with us by the end of the day; however, the packages were never sent to us as the listing was clearly gone. Complete waste of time and messed us about for no reason. Agent name: Jack
Hi there,Thank you for taking your time to write this review. We apologize for the inconvenience and confusion you experienced during your recent viewing and application process with us.I have sent you a request for more information so I can look into this further, the request will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPlaying people hopes and reams
I am writing to express my extreme disappointment and frustration with the way my recent property search was handled by your agency. The level of communication and mismanagement that I experienced throughout the process was absolutely unacceptable, leaving me feeling deceived and disheartened. Furthermore, I find it absolutely baffling that no one from your agency saw fit to inform me about the existence of a higher cash offer on the property. It was only through my own proactive initiative of contacting your agency that I learned about the competing offer. If I hadn't taken it upon myself to inquire, I can only assume that I would have been kept in the dark indefinitely. This lack of transparency and failure to communicate effectively is inexcusable and demonstrates a severe lack of professionalism.The entire ordeal has left me deeply saddened and questioning the integrity of your agency.
Hi Melis,Many thanks for your feedback for us to review as we strive for excellent customer service and all feedback is acted upon straight away. Unfortunately we do receive multiple offers on properties in Salford and we can only have one successful buyer. I believe following an afternoon of dedicated viewings with myself you have had on offer accepted on another property with a cellar that met your specific requirements on a property which is great news. Hopefully going forward you will be happy with your alternative purchase more suited to your needs which we found for you and I wish you all the best in the future now all this has been resolved. Regards,Ben Eastham - Branch Manager
1/5
TrustpilotI’m not sure what their issue is but…
I’m not sure what their issue is but I’m starting to go down the route of discrimination. I applied to two different properties to rent and they sent me an application. I reduced the price on both properties with my offer. I heard back from Sophie stating that’s they have gone with another application and will let me know if it doesn’t go through. The next day that property was on rightmove again,for the exact price I wanted it for. I called, resubmitted my application, left voicemails you name it. They told me she was only working for one hour in the day and that she will contact me tomorrow. We are going on two days now and have heard absolutely nothing.The second property I put in an application for. They didn’t even get back to me. Just re andvertised again at a reduced price. Didn’t let us know, didn’t even try to renegotiate which we were open to.I don’t know if they have a problem against us in particular but as I am reading some reviews nobody has been treated like us. Really disappointing to see because we more than meet the criteria.
Hi Natalie,Sorry to read your review. I would like to look into this further for you. I have sent you a request for more information, this will come from Trustpilot.Regards,Reeds Rains
1/5
TrustpilotPoor experience - beware
If you choose Reeds Rains, and hand the keys over to them for their accompanied viewer, please check your property as soon as possible after any viewings. We ended up with a significant repair bill after a redundant disconnected shower was operated (Who knows why, but the accompanied viewer was there in charge of the property?) resulting in water leaking into the kitchen below and collapsing the ceiling, initial consultation with a caring branch manager escalated into a complaint which of course sided with the accompanied viewer, a very biased process. Very little empathy and absolutely zero goodwill. **Update, just read the reply from Reeds Rains probably ticking their caring box, as expected heard nothing from them. Empty promises!!!**
Hi Neil,Sorry to read your review. I have sent you a request for more information so that we can look into this issue, this will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotBrooke is excellent at showing people…
Brooke is excellent at showing people around and negotiating
We're so glad to hear you had a positive experience! We appreciate your kind words about Brooke. We strive to provide excellent service, and we're thrilled you found it here.
5/5
TrustpilotVery happy with Reeds Rains
Reeds Rains in Carrickfergus have been a great help in firstly managing our apartment as a rental, and now, helping us to sell it. They are always so professional and efficient and help to make what could be a stressful situation run smoothly.
5/5
TrustpilotThe team at Reeds Rains,bamber Bridge…
The team at Reeds Rains,bamber Bridge have been fantastic! The whole process has been handled with total professionalism with a personal touch. From our first viewing Alison won me over with her amazing service and understanding of everyone's situation.She has negotiated us through lots of queries as my purchase wasn't 100% straightforward. Donna was also very prompt with any responses to emails and also so friendly and reassuring . I would not hesitate to recommend Reeds Rains and am looking forward to inviting Alison round for a brew soon. its rare to get such brilliant service in today's world! Thank you all
5/5
TrustpilotHighly recommend
Myself and my partner have just bought our new home from reeds rains and I can not praise them highly enough. One of the estate agents in particular Dawn went above and beyond to help make our purchase as smoothly as possible.We experienced a lot of problems on our selling side and reeds rains ended up taking charge of our sale as well as our purchase.Can not praise them enough. They’ve been absolutely outstanding amazing communication/updates and so pro active. They managed to get communication going with various solicitors too in order to complete the chain
5/5
TrustpilotPhoebe is incredible!!!
Phoebe is incredible. We're buying a house through Reed Rains and she's on it! As soon as you need anything, she's got it, if you have a question she answers and keeps you updated every step. We've dealt with so many estate agents and Phoebe is by far another league! What an absolute assest to Reed Rains she is, if you need to buy a house, ring Phoebe!
1/5
TrustpilotThey just rip you off
They just rip you off , a big no for tenants , they charge unnecessarily.15-may-2023: above review was given on 13th of april and after more than a month you are asking for more info on it ? the issue is already taken up by one of reed rains member, we had some conclusions, you must get that info from reeds rains and if you want me to remove this comment then i am not obliged to remove any comments, specially the ones with which i have bad experience.18-may-2023: poor quality of check in report and differences in check out report caused me to loose deposit, even your property manager didnt knew what was removed from the property as beds , mattress and sofas were removed from the property as those were extremely dirty, and those were removed after reeds rains consent, and your property manager was asking what happened to them. Luckily i had the emails as a proof otherwise you would have charged me for those as well. I really lose trust on reeds rains , unprofessional. A mistake
Hi Ishfan, I'm sorry you feel you have need to write another review. It was my understanding that any issues in relation to the checkout report had been resolved following on from our previous correspondence on an earlier review. I am sorry you disagreed with our findings from the checkout report. Both our inventory (check in) and check out feature a range of photos to help us avoid disagreements. Regarding your deposit, I can see you agreed to the deductions and the remainder of your deposit has been returned. I believe this matter to now be closed, however should you want to discuss this in further detail please contact the branch manager on 0161 236 9088 or at greg.davies@reedsrains.co.uk. Kind Regards, Reeds Rains
1/5
TrustpilotHouse bought, no key supplied, no tenant deposit transferred
I bought this house almost 2 month ago, they are still telling me stories about my front door keys. They started off by giving me an impression that they have the keys and tried to get me to agree to them sending the keys by regular mail, even though I offered to pay for recorded delivery. They said they couldn't do recorded delivery because they did not have loose change at the office. I then paid for a courier to pick up the key. When the courier turned up they said that they did not have the keys. They held onto my tenant's deposit and has not paid it to me nor the tenant. They said they sent an email to the tenant but the tenant says she has not received it.
Hi there, sorry to hear you have had a bad experience with us. We would love to look into this issue for you and get to the bottom of it. We will send you a request for more information and this request will come from Trustpilot directly. Thanks, Reeds Rains
5/5
TrustpilotVery professional and allowed me to view a property at my convenience!
I arranged a viewing at quite short notice but they were very happy to let me view a property at a time to suit me.After my first offer being rejected, my second offer was accepted and any further viewing on the property were stopped. The whole process so far has been very professional.
We appreciate you taking the time to share your positive experience. It's great to hear that you found our team responsive and accommodating, especially when arranging viewings on short notice. We're also pleased that you found the entire process professional and efficient. We strive to provide a smooth and positive experience for all our clients, and your feedback is valuable to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Manchester hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
