Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleRenting with this estate agency was one of the worst experiences of my life. From move-in day to the moment I gave notice, it was a constant battle. I was treated inhumanely.
There were serious issues with the house from the start: damp and mould, water leaking into sensor lights, a leaking roof, and broken door locks that meant anyone could’ve walked right in. I reported all of this, and most of it wasn’t touched for over six months, only when I got the council involved did things start to move.
Getting in touch with them was nearly impossible. I’m still waiting for a response on my deposit repayment, and now no one responds on the phone. Every call was a struggle. The receptionist was always the first to hang up so abruptly.
They didn’t even send me a final tenancy agreement until after I handed in notice. And even then, they accidentally sent me someone else’s tenancy first, so much for handling people’s data properly.
I wouldn’t wish this kind of renting experience on anyone, not even a stranger. If you’re thinking of going with Latchkey-vault, please look elsewhere first. You deserve to feel safe and respected in your home. No one should experience this level of stress and misery in what is supposed to be your safe haven.
Nicholas · 9 June 2025
Agent replied · 27 July 2025
Dear Nicholas,
We note you have been leaving negative reviews across multiple platforms which are all untrue to your experience with Latchkey & Vault.
We’re very sorry to hear about your experience and the distress it caused you. While we understand and appreciate your concerns, we would like to clarify that your tenancy was not managed by Latchkey Vault, but rather directly by the landlord. This means that decisions regarding maintenance, repairs, and tenancy agreements were solely under the landlord’s responsibility.
That said, we genuinely did our best to support you wherever possible, even though we were not contracted to manage the property. Our team attempted to assist and escalate your concerns when appropriate, as we always strive to ensure a positive experience for anyone renting through us.
We regret that you felt let down and would be happy to look into any outstanding matters, such as your deposit query, to the extent we’re able to assist. Please feel free to contact us directly so we can help where we can.
Wishing you all the best in your next home.
★★★★★ 5/5
GoogleMy husband and I are first time home buyers. We went to view a house for sale and we cannot thank Latchkey and Vault's Sonu enough for being friendly, informative, and supportive during our viewing and in his follow up phone call. The house is not meant to be for us (we would like a bigger garden) so our search continues, but our experience viewing houses for sale so far with some other companies has not been as great. For our first purchase, excellent customer service of the listing agent really makes a big difference.
Jessica · 24 October 2023
Agent replied · 23 October 2024
Thank you for your review Jessica. We hope to find you & your partner a perfect first home soon.
★★★★★ 5/5
GoogleBest estate agents in Manchester.
Worked close with these guys the last few months and there service has been impeccable.
If you are looking for new home and want a great team to assist then Zarlasht and the team are the ones to help!
Kieran · 24 August 2024
★★★★★ 5/5
GoogleWe’ve just renewed our tenancy for another 12 months and couldn’t be happier with the service. The agents have been fantastic - always reliable, professional, and hassle free to deal with and Attia in particular has been incredibly friendly and knowledgeable. Any queries or requests have been handled quickly and efficiently, making the whole process really smooth from start to finish. Highly recommend them to anyone looking for a stress free renting experience!
Mary · 23 April 2025
★★★★★ 1/5
GoogleThey are absolute scammers, plz stay away from them especially never ever pay them cash. They robbed me but thanks to the PRS they got my money back from them . They have given really hard time . Stay away!!!!!
Madiha · 28 April 2025
Agent replied · 8 August 2025
Dear Madiha Sayed,
We’ve reviewed our records and have no record of any interaction with you. As this is your only review, we believe this may be a mistaken or false review. We take reviews seriously and encourage you to contact us directly if there's any confusion or error to resolve.
Thanks
★★★★★ 5/5
GoogleLatch key and vault, were amazing from Start to finish they made the whole process very simple and easy to deal with. special thanks to Attiha which helped us thru the whole process, I would highly recommend there agency which gained us alot more money for our property... thanks guys
Sonny · 24 October 2023
★★★★★ 5/5
GoogleLatchkey and Vault Estate Agents, were by far, the most professional Estate Agents I have been in business with. Their staff were professional, approachable and dealt with my request efficiently as I was on a tight time deadline. I would recommend their business to anyone.
Sincere thanks for your help!
Sahira · 24 October 2023
Agent replied · 23 October 2024
Thank you for your feedback Sahira. It is much appreciated. Attiha.
★★★★★ 5/5
GoogleWe were searching for our first home to rent, and I can't recommend latchkey and vault highly enough! From the very beginning, their team was incredibly helpful and attentive. They guided us through the entire process with ease, making what could have been a stressful experience feel seamless.
Manazi · 26 April 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Latchkey and Vault as my estate agency, and I must say, their services far surpassed my expectations. From the initial consultation to the successful completion of my property transaction, their commitment to excellence was truly remarkable. Throughout the entire journey, Latchkey and Vault maintained open and transparent communication. They addressed any queries or concerns I had, keeping me informed every step of the way. Their professionalism and efficiency were outstanding , saving me both time and unnecessary hassle. I recommend Latchkey and Vault as an estate agency of choice. Their exceptional services, coupled with their friendly and knowledgeable team, create an experience that is second to none. Whether you're looking to buy, sell, or rent a property, you can trust Latchkey and Vault to provide you with a seamless and satisfying experience.
Hoor · 24 October 2023
★★★★★ 5/5
GoogleWe could not be happier with the service we have received from latchkey and vault!
They helped us make our home as appealing as could be and kept us updated every step of the way.
Consequently, our house is now under offer having been on the market for less than two weeks - amazing!
We would recommend the team to anyone hoping to sell their home.
Sally · 25 July 2024
★★★★★ 5/5
GoogleAmazing service! We were struggling to find a perfect home through multiple online services, as the process was extremely long and tedious through other agents. However, at Latchkey & Vault they made the process seamless, tailoring to our specific needs and budget, not to mention the staff were extremely kind. I would 100% recommend this place for anyone else!!
Alaistair · 26 October 2024
★★★★★ 5/5
GoogleGrateful to have latchkey and vault team to manage our property. They are commendable! Our especial thanks to Sam who is very professional and responsive in handling our concerns with regards to the property….fast, efficient, reliable & honest.
Jonas · 24 October 2022
★★★★★ 5/5
GoogleI recently rented out a 2 bed property with Latchkey and Vault, and I must say it was a fantastic experience. From start to finish, the process was seamless and hassle-free. the level of professionalism displayed by the Latchkey and Vault team was outstanding. They were attentive and always available to answer any questions or concerns I had. Thank you soo much for the help
Faizartz1 · 26 February 2024
★★★★★ 5/5
GoogleExceptional service from start to finish! Genuinely couldn’t ask for better estate agents!! Helped me so much throughout the whole process of looking for a home for me and my family! Thank you so much!!! Couldn’t recommend enough!
Ibrahim · 8 April 2025
★★★★★ 1/5
GoogleDO NOT USE THESE SCAMMERS.Paid £2000 to move into a falsely advertised property that had no heating or electricity.never in office to get in touch nether do they ring back ect.
Andrew · 27 January 2024
Agent replied · 23 October 2024
Dear Mr Grundy, it is a great disappointment to have read your incorrect review. We have been in touch with you regularly regarding the maintenance issues you experienced.
We have offered many solutions, from relocating you to another apartment within the same building, reducing your rent, offering a rent free period and offering to terminate your agreement early with a full refund. You chose the latter, and a full refund was issued immediately.
We pride ourselves on offering first class customer service to all our clients.
★★★★★ 5/5
GoogleThank you to the team!! helpful, happy and a pleasure to do business with!! (and the girls are pretty!) :)
Zac · 26 September 2025
★★★★★ 5/5
GoogleEXCELLENT!!! Really happy Amazing service provided, highly recommend Latchkey and Vault, Thank you so much to everyone at Latchkey and Vault especially Attiha for helping sort my accommodation.
Many Thanks
Abdul Rahman & SabaPositiveResponsiveness, Quality, Professionalism, Value
Saba · 24 October 2021
★★★★★ 5/5
GoogleExceptional service from start to finish! Our experience with Latchkey & Vault was seamless and stress free. The team was knowledgeable, attentive and dedicated to finding us the perfect home. They listened to our needs, provided valuable insights and guided us through every step of the process with professionalism and expertise. Highly recommend!
Rahil · 27 March 2024
★★★★★ 5/5
GoogleProfessional, proactive and overall an exceptional service, especially with the challenges we faced. Aleem & Zarlasht never stopped working for us or gave in on the project.
Looking forward to working with you again.
Thank you.
Abid · 29 November 2024
★★★★★ 5/5
GoogleWas looking to rent out a room in my existing house due to going through a separation. Latchkey and Vault helped me locate multiple tenants for my house and were able to recommend a separate 1 bed flat for me to move to so I still had my own space - they went out of their way with a personal approach which I felt made them stand out compared to other typical agencies and would certainly recommend them to others. Thanks again!PositiveResponsiveness, Quality, Professionalism
Imran · 24 October 2020
★★★★★ 4/5
GoogleNice friendly staff who are on the ball
Mohammed · 26 September 2025
★★★★★ 5/5
GoogleVery easy service provided by this company. I dealt with Mohammed who was professional and sound. Would recommend doing business through him and LatchkeyPositiveProfessionalism, Value
Delaney · 24 October 2021
★★★★★ 5/5
GoogleLatchkey and Vault estate agency exceeded my expectations in every way. The team was incredibly knowledgeable about the local market and provided valuable insights throughout the process. Communication was excellent, with prompt responses to all my queries. I highly recommend Latchkey and Vault for their exceptional service and dedication to their clients' needs.
N · 24 October 2023
★★★★★ 5/5
GoogleExcellent from beginning to end..
Our first time using Latchkey and Vault and we were very impressed. Response times were quick and we were always able to speak to an agent and any queries were quickly resolved. All enquiries were passed on immediately. Referencing and contract completion was straight forward and overall costs were very reasonable compared to other letting agents.
Muhammed · 24 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
