Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo response into enquiry sent ref no valuation
No response into enquiry sent asking why my property had no valuation against it! Really didn’t help when trying to remortgage during the pandemic! I wasn’t given a proper reason only that zoopla uses data points which may be missing.New mortgage has been in place for 10 months now and still no valuation on the property!!!
Victoria · 2 February 2021
Agent replied · 23 October 2024
Hi Victoria,Thanks for taking the time to leave us this review. We're sorry to hear about your disappointment with our Automated Valuation Model. Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK, over 29 million currently and if we have sufficient information to create an estimate for a property, an estimated house price range will automatically be generated.While we are unable to manually add or refine estimates, here is a Help Centre article that will explain more about how some estimates may not be available on our site:https://help.zoopla.co.uk/hc/en-gb/articles/360006389578If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotLand registry info disappeared
I used to use Zoopla to track house prices in my area, when the local sales from the land registry were listed on a regular basis. For some reason I do not now get this information and I have to search properties for sale to see how prices are moving.Not as easy as it used to be.
Consumer · 24 October 2020
Agent replied · 23 October 2024
Hi,Thank you for your 3 star review and for sharing your concerns with us. We decided to temporarily pause this particular email campaign send while we optimise our house price estimate valuation model. We're always working on new features and improvements for our site and it's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments and for your patience.Should you require any further assistance from us, please visit our designated Help Centre and contact us directly:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotNot enough stars in the ratings
Not enough stars in the ratings. Should be able to put more if you want to. The info that is available on Zoopla, all the different topics is brilliant. For a first time buyer, that information is critical and so needed and Zoopla have covered it and much more surrounding that of purchasing a home. Brilliant site.
Mr · 20 October 2020
Agent replied · 23 October 2024
Hi Graham,Thank you so much for leaving us a five star review and for your lovely comments. It is great to hear that you are pleased with our site and the content we publish. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotMy order was timed at 9.30 on Friday am…
My order was timed at 9.30 on Friday am and I received it at 2.30 pm on Saturday Can’t ask for moreGreat service
Jane · 18 May 2024
Agent replied · 23 October 2024
Hi Jane,Whoops!Many thanks for your review...but we think you have us confused with someone else. However, whenever you're looking for your next home, make sure you visit us here at Zoopla.co.uk!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI am trying to rent out a house or flat…
I am trying to rent out a house or flat through Zoopla for the past 2 moths I didn't get .yet. if we calling the agent.the same thing every time they answered. Sorry .all redy sold. And then also the add is their. Please remove the add one it sold.
Alphonse · 19 February 2022
Agent replied · 23 October 2024
Hi Alphonse.Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotMap frequently does not work
Map frequently does not work - only lists homes in certain range and not updated £ range.Valuation of my home is based on 2006 dimensions!
JG · 7 April 2024
Agent replied · 23 October 2024
Hi,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotAlways found zoopla good for finding a…
Always found zoopla good for finding a property to rent in the past not so much now they just keep sending me emails about any property not the ones I am looking for. Maybe there is less about now, I dont know but most of the ones they send me are not what I'm looking for
Maggi · 26 November 2020
Agent replied · 23 October 2024
Hi Maggi,Thank you for your review and for sharing your concerns with us. We're really sorry to hear about your bad experience with our property alerts and we'd like to assist you further with them.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotThe map show in your web site cannot…
The map show in your web site cannot not show the shop around, i.e supermarket , post office ....etc, every time i need load it in google map again to see details. and if can show the crime rate around for checking, that will be great for single lady and family with kid.
W · 25 July 2021
Agent replied · 23 October 2024
Hi W T,Thank you very much for leaving us a 3 star review.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAll the presented items got my…
All the presented items got my attention and I find them quite interesting. As a citizen of Holland, Europe, I was curious how the English house markt is doing. If I am in a position to buy a house in England, I am well prepared, because of Zoopla and the expertise Phil and his collegues show.
Danny · 18 November 2020
Agent replied · 23 October 2024
Hi Danny,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our site this interesting & informative, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotNice website
Nice website . Mark your territory is a good idea. Should include number to each property we star ,so that we can review them later in sequence of their rankings . Must include the filter of wc on ground floor apart from family bathroom upstairs . Must display the door number in pictures prominantly .
Samir · 7 February 2021
Agent replied · 23 October 2024
Hi Samir, Many thanks for your kind comments and for leaving us a 4 star review. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. I have passed your comments onto the team who are responsible for our property experiences. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla gives a reliable look
Zoopla gives a reliable look at the overall housing market in UK. Zoopla carefully explains the steps of buying or selling in UK. Zoopla helps us stay up-to-date on ever-changing UK real estate law. It is an especially useful website during this 'endless' pandemic allowing us to keep up with housing market activities that are permitted.
Sharolyn · 7 November 2020
Agent replied · 23 October 2024
Hi Sharolyn,Thanks so much for leaving us a 5 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotActually it is a good site with many…online viewing
Actually it is a good site with many choices but I am out Uk now and will arrive on 1st of august and try to make online viewing for different properties with different company and unfortunately all of them refused that Can I know why and how I can overcome this problem Thanks
Andrew · 9 July 2021
Agent replied · 23 October 2024
Hi Andrew,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.Unfortunately, we have no control over their daily business. If you have any concerns, we recommend contacting the agent directly and asking to speak to the branch manager. Their details can be found in the 'Find agents' section of our website:https://www.zoopla.co.uk/find-agents/estate-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotA monkey could do a better job...
If you want to waste your time, use Zoopla. A monkey could do a better job! Communication is non-existent, information is inaccurate to say the least and their processes are a headache. No wonder they have all these "amazing" reviews.
Sam · 9 March 2023
Agent replied · 23 October 2024
Hi Sam,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey hang up when they finish talking.
They hang up when they finish talking.. without listening to you .. i kept saying excuse me but he hanged up the phone .. they keep telling me we are getting back to you but they never call .
Lea · 6 April 2023
Agent replied · 23 October 2024
Hi Lea,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe app is getting worse and worse
The app is getting worse and worse. It's virtually useless now because it can't find addresses anymore. The estimated prices are unusual - so not trustworthy.
IAIN · 2 March 2024
Agent replied · 23 October 2024
Hi Iain,Thanks for your review and for sharing your feedback with us. We're sorry to hear you feel this way about our app and our valuation model.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. However, we would like to assist you with the issues you're having and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotOnce on zoopla I couldn't get rid of…
Once on zoopla I couldn't get rid of the thing. I was looking for a bungalow in the salisbury area and every day I was inundated with houses of all description all over the country. I couldn't stop it. It seems to have stopped now but I will steer well clear of zoopla in future!
Neil · 8 January 2021
Agent replied · 23 October 2024
Hi Neil,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with your property search on our site.You can search for bungalows, or any other property type easily on the website and app. Here is a help centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for bungalows in your search area/criteria, then this option will not appear.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProbably better off going to it's main…
Probably better off going to it's main rival as does not provide anything extra anymore. Previously you could see user ratings of places and property running costs and I think they even had property value heat maps. Nothing now apart from property valuations. Not sure how accurate that is as my house seems overvalued.
S · 28 March 2021
Agent replied · 23 October 2024
Hi, Thanks for taking the time to leave us a review. We're sorry to hear about your negative experience using our website. We're moving to a type of design offering a consistent experience across mobile and desktop, which overall provides a much better experience for our users. As we're rebuilding the pages, not all the original features are going to remain on our site. Instead, we are looking to introduce improvements, enhancements and user-friendly tools. Other functionalities are going to be brought back gradually. For example, streetview will be reinstated very shortly. Unfortunately, the 'monthly running costs' feature has been removed from our website. We are sorry for any inconvenience this may cause you. Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, we have recently updated our house price estimate model resulting in significant accuracy improvements and increased coverage of UK properties.It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we strongly suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site to use when house hunting.
The site is easy to use and generally provides all the information you could require. It is constantly updated and new properties coming onto the market are emailed immediately.I currently live in Spain but am moving back to the UK and believe I have found the house I want through Zoopla !
Colin · 9 August 2021
Agent replied · 23 October 2024
Hi Colin, Many thanks for your 5 star review. It's great to hear that you like our services this much and you have found a home on our website. We hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotComplained
Complained, via email that Zoopla had under-valued our property. Explained why, compared to other properties around, some which had previously been lower price than ours. Got no reply but took all existing details of property off website and and then stated that no details where available for this property to make valuation.
William · 24 July 2021
Agent replied · 23 October 2024
Hi William,Thank you for sharing your feedback with us.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 2/5
TrustpilotFunctionality ruined by constant Robot checks
Zoopla used to be straight forward to use over the years, but recently when I tried to check properties I got the AI checking if I'm a human, and I often got stuck with failed human check loop.
James · 19 April 2023
Agent replied · 23 October 2024
Hi James,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience on our site. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAwful service
Just a quick one,you’re service is awful trying my hardest to find a place for me and my new born for months on end.I’m sending email after email for many properties no reply.When I phone for a viewing you always say send an email and book one through there.Nothing but laziness if you ask me
Tiff · 20 November 2020
Agent replied · 23 October 2024
Hi Tiff, Thanks for leaving us a review and we're really sorry to hear about your bad experience.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVery disappointed in the flat
Very disappointed in the flat. False advertisement .pictures show flat as empty. Entry into flats. Carpet missing from stairwell. Flat in question was small and untidy. And required updating.. advertised as new development. Where properties had been built over 10 years. Good luck in trying to let this property out not worth £450 per month.
Steve · 20 November 2020
Agent replied · 23 October 2024
HI Steve, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience with a viewing.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you don't think are accurately represented or you have a agent complaint, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, or wish to discuss this issue in more detail, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHave found 2 houses on your site
Have found 2 houses on your site. The first one was a disaster as was a deceased estate but probate had not completed so we cancelled the sale. The second one was excellent and we are in the process of completion.Really good site for looking at house for searching in different counties. Loved it
Lezli · 14 February 2021
Agent replied · 23 October 2024
Hi Lezli,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you have managed to find your dream property - congratulations! We hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotPlease add a filter
One of the most frustrating things I experience is the lack of a certain filter. Please add a filter on “Amount of bathrooms required” I waste so much time having to filter out the properties that have only 1 bathroom. Most UK sites are the same, I don’t understand it. Thank you!
Mrs · 6 July 2021
Agent replied · 23 October 2024
Hi Mrs Macdonald,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and we hope we'll continue to help you with all things property related.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
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