Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI found I wasted alot of time chasing…
I found I wasted alot of time chasing up rented properties that you sent notifications to me for,,,that had gone many months before. Zoopla do not keep up with what is actually available at the present time,,,I have just been sent another alert for same apartment that I chased after for weeks only to be told it has been rented out months ago.
Kim · 23 November 2020
Agent replied · 23 October 2024
Hi Kim,Thank you for your review and we're really sorry to hear about your bad experience. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property.You can report any listing to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFaced lot of hastles to be honest
Faced lot of hastles to be honestFinally I Mangaged to get the flat from another agency and was actually surprised that's things could be lot easier and comfortable if you select the correct agency. Your agency, I am afraid wasn't the right agency. I just wander how many people succeed with your agency.I am not trying to descriminate. It's just my honest opinion
Alphen · 9 November 2020
Agent replied · 23 October 2024
Hi Alphen,Thank you for your review and for informing us about this issue. We are really sorry to hear about your bad experience with one of our advertising agents.All estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Our aim is to ensure that information on our site is as comprehensive and accurate as possible. Therefore, should you encounter any problems of this sort again in the future, please let us know so that we can investigate the matter further by speaking to the agent directly. Should you require any further help from us in the meantime, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSite is easy to navigate
Site is easy to navigate, I like the email alerts, and the notifications
Sharron · 25 April 2021
Agent replied · 23 October 2024
Hi Sharron, Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and the email alerts you are receiving. If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCannot modify erroneous automatically generated details
As other users have mentioned Zoopla use an automated system to determine your property type. However they have not implemented a manual process to be able to correct obvious errors. Our property changed from a detached house to a semi-detached automatically from a trusted source !!! no other house on our close is semi-detached.
Herr · 9 June 2022
Agent replied · 23 October 2024
Hi Herr,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotHouse Valuation
Having had our house valuation on the Zoopla 'What is my house worth' Zoopla valuation site for several years it has now been taken off and is quoted as 'not available'. I have requested it's reinstatement several times. Although I have stated that the house is the same and not been extended or altered in any way the valuation has still not appeared.
Heather · 25 October 2020
Agent replied · 23 October 2024
Hi Heather,Thank you so much for taking the time to leave us a review. We're really sorry to hear you feel this way about our house price valuation model.Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK - over 29 million currently. We aim to be as informative as possible and if we have sufficient information to create an estimate for a property, an estimated price range will automatically be generated.If you wish to know the real value of your property or if you have recently refurbished your property by making material changes to its size or configuration, we strongly suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/Should you require any further help from us, or would like to discuss this matter further, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotOne shop stop
Using Zoopla is intuitive and easy. It's my go to for all things property.
Ms · 21 January 2021
Agent replied · 23 October 2024
Hi Jane,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our site intuitive and easy, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe app is bugging me
The app is bugging me. Many of the properties shown are sold / under offer which is not updated on the app. There are adds which should be long gone due to property being sold and off the market. The saved search needs to be refreshed all the time as it's showing me all the property types instead chose by me.
Barbara · 11 April 2021
Agent replied · 23 October 2024
Hi Barbara,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop site). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you wish to contact us directly regarding this matter or if there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI noticed the estimate house price for…
I noticed the estimate house price for my home is completely wrong. They valued the property at £286k yet smaller properties were estimate priced at £305k.If people are going to view your website at least provide them with better information not out of date data collected years ago.
SP · 26 January 2023
Agent replied · 23 October 2024
Hi,Many thanks for your feedback. We're really sorry to hear you feel this way about our house price valuation model.The Zoopla Automated Valuation Model was ahead of its time when it was launched in 2008 delivering property level valuations for consumers. We have recently upgraded all price estimates from the Zoopla valuation model to a newer model developed by automated valuer specialists Hometrack. Hometrack, which is part of Zoopla, is the UK’s largest automated valuer of residential property. Their data is relied upon by 85% of UK mortgage lenders today.When changing from one modelled price estimate to another, it’s natural that prices will change, with some properties increasing and others decreasing in price estimate. Some of these changes will be small (e.g. less than +/- 10%) while others will be larger. Above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotFake agents and deception !!
Still no response from Zoopla after 2 weeks of them trying to track down a fake estate agent. Obviously an attempt to deceive which Zoopla are happy to allow !! Be careful which agents you use on Zoopla. Never had this with any other well known websites !!
Tonee · 25 January 2023
Agent replied · 23 October 2024
Hi Tonee,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotWe love Zoopla
Zoopla is an easy platform for property search with a reliable and detailed description.
Bijoy · 5 January 2021
Agent replied · 23 October 2024
Hi Bijoy, Thanks for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI BROUGH TTHIS TO YOU ATTENTION MONTHS…
I BROUGH TTHIS TO YOU ATTENTION MONTHS AGO.....Caravans and mobile/static homes ARE NOT PROPERTYEither create a filter to remove them from a search or stop allowing your customers advertising them as PROPERTY. You are breaking the law. Your site is very 20th century..you are aware its 2022. you have the technology....you just cant be arsed......
Mr · 8 April 2022
Agent replied · 23 October 2024
Hi Marcus,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience.You could try using keywords to eliminant these properties eg -caravans -mobile -static.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRendered useless
Now you have to pay for a random estimate? Literally no point in zoopla anymore. Looking at the valuation range was all anyone ever really used it for. Fail! Shut it down.
Carl · 15 March 2024
Agent replied · 23 October 2024
Hi Carl,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our website. Indeed you're now asked to log in to see the house price estimate and timeline for a property on a property details page, or in our House Prices area. This change is to encourage users like yourself to be logged in when you use Zoopla, so that you can get the most out of the best experience we have to offer. It's completely free to register, and it will unlock more capabilities that will help super-power your home research. Here is a Help Centre article showing you step by step how to complete the registration process: https://help.zoopla.co.uk/hc/en-gb/articles/360005690898If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotAs soon as a new property for rent…
As soon as a new property for rent comes I call Zoopla but the agents tell me that viewing will be arranged next week and they will call me but when I call them the next day to ask about any tentative date I am been told that the property has gone yesterday. Don't understand their method of scrutiny.
Salva · 6 August 2021
Agent replied · 23 October 2024
Hi Salva,Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEverything is good but just that i dont…
Everything is good but just that i dont get a house
Josephine · 21 July 2021
Agent replied · 23 October 2024
Hi Josephine,Thank you so much for taking the time to leave us a 5 star review. We hope you'll find your dream home soon!You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla discriminates against people on benefits
Zoopla discriminates against people on universal credit I have had no luck finding a place to live with them ... I lost my job to Covid and trying to find a home with any estate agents is hard as no one wants anyone in benefits ... so I shall not be recommending zoopla or any one else they all discriminate
Linda · 9 May 2021
Agent replied · 23 October 2024
Hi Linda,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRubbish estimates
Rubbish estimates. Apparently our property went down £300,000 between June 24 & August 24. Laughable if you actually took it seriously.
Sue · 22 September 2024
Agent replied · 23 October 2024
Hi Sue,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRubbish really!
You haven't sent through any new properties from my property search, even though doing a check there are some. The only emails I've had from you are general stuff about how to get a mortgage or what the top 10 places are. All totally irrelevant to me. Basically a waste of time signing up to you.
Ang · 13 January 2022
Agent replied · 23 October 2024
Hi Ang,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with one of our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere is lot house to rent but non of…
There is lot house to rent but non of them answer
Emaan · 9 July 2021
Agent replied · 23 October 2024
Hi Emaan, Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat site easy to navigate around, greatest choice....
Nothing to add....its a great convenient place to check for whats available to buy or rent nationwide. It appears to have the widest choice of properties.It could have more detailed filters to outsort a selection even further; for example rental properties that are not meant for a gaggle of students. Maybe make student properties a separate catagory?Anyhow bril site/service....
Nisar · 9 July 2021
Agent replied · 23 October 2024
Hi Nisar, Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and thank you for the filter suggestion. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is an excellent site for most of…
Zoopla is an excellent site for most of your property searches an general info
M · 31 October 2020
Agent replied · 23 October 2024
Hi M S Supplies,Thank you so much for leaving us a five star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotMuch more good than bad
In general, the Zoopla reviews have been very helpful.My only complaint is that not all the criteria I specified for my search have been respected. Of course, the fault might have been mine, but after checking I don't think so. It's mainly where price is concerned, I've been alerted to so many properties which were way over the limit I specified.
Gwynneth · 23 January 2021
Agent replied · 23 October 2024
Hi Gwynneth, Many thanks for sharing your feedback with us and we're glad to hear you've had an overall positive experience using our website. We would love to find out a little bit more about your experience and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI requested the Home Report and EPC for…
I requested the Home Report and EPC for the property 4 Turnberry Crescent Annan Dg12 on 30/12/2020 and have not received any communication to date from the agent Hann & co.I am aware that Scotland has an extended holiday at this time of year and they are also in lockdown but the time delay is poor by any standard.Poor service Zoopla!
Gordon · 7 January 2021
Agent replied · 23 October 2024
Hi Gordon, Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with this agent on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot as it used to be
Been with Zoopla from the start, more than 15 years but in the last few years the service went downhill. Used to have an update every month, also added many photos, but they deleted the photos, my property without an estimate for a couple of years now. Contacted several times, they said still in the process. No longer see a point.
Sarra · 2 January 2021
Agent replied · 23 October 2024
Hi Sarra, Thanks for taking the time to leave us your feedback and we're really sorry you feel this way about our website. Our Marketing team are aware of the newsletter shortcoming and they have temporarily paused this email campaign send while we optimise our house price estimate valuation model. Also, we do not currently have a functionality that enables users to add property photos and/or descriptions to our site. Please note that if you have claimed a property, you can add property photos/descriptions but these are currently only viewable to you in the MyZoopla section of the website and not displayed for other users. We apologise for any inconvenience this may cause. Furthermore, our mission is to provide data on all homes in the UK - over 29 million currently. We would like to assure you that if we currently do not display an estimate price range for your home, please come back soon to check if we’ve added an estimate as we add new data all the time. Here is a Help Centre article that will explain more about how some estimates may disappear from our site: https://help.zoopla.co.uk/hc/en-gb/articles/360006389578If there's anything else we can do to help you with, please get in touch via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotDear Zoopla
Dear Zoopla , I am some what concerned over the properties for sale and on the rental market. Many seem to have the same "Pop Art" on the walls. It makes me nervous that some one has too much personal involvement in Property in the South East and therefore security is also an issue. Thank you for your kind concern.V
Violet · 22 March 2021
Agent replied · 23 October 2024
Hi Violet, Thank you so much for taking the time to leave us a 5 star review. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.