Trusted Agent profile · Manchester
★★★★★
1,008 reviews across 3 platforms
416 Wilmslow Road, Manchester, M20 3BW
Bridgfords's office in Manchester, at 416 Wilmslow Road, is rated 3.6 out of 5 across 1,008 reviews on three platforms, including 565 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
The Trusted Agent 2026 results for Bridgfords, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Manchester office, from every platform, shown as written. First names only.
5/5
GoogleThe help I received from Sadaf at bridgefords was great throughout my whole purchasing process. Whenever I had a question or an update she be on hand to help straight away, would recommend to anyone.
Thank you for your fantastic 5* review. I will pass your kind comments onward to our local dedicated team. Best wishes, Lucy
5/5
GoogleIsabelle, Jess and Angela have all been excellent whilst letting my property, I couldn’t fault them at all. Isabelle in particular has been very helpful and is always very responsive to any queries I have.
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
Googlephoned up to get a price to sell property the lady on phone said management on annul leave '', that's great for business not going use Bridgford's estate agent !!!NegativeQuality
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleBoth Jess and Isabelle have been exceptionally helpful and responsive throughout the organisation of our new tenancy. They were both highly personable and professional and can’t recommend them enough!PositiveResponsiveness, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
5/5
GoogleAll settled into my new let property. Had great experience and was well informed right through the process - really fantastic, friendly team. As my first time renting I couldn’t have asked for a better experience so far.
Hi Megan Thank you for leaving this review. I am delighted to hear that you have settled into the property so quickly and that you are enjoying your first rental experience! Kind regards, Chris
3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
4/5
GoogleExcellent customer service and advice from the estate agent and financial adviser. I am very happy with the way my house purchase went. It was smooth and efficiently dealt with, very professional. It is true though that on occasion it was VERY hard to get hold of anyone on the phones and you get an annoying recorded message - much better to email (apart from this, would have been five stars)
5/5
GoogleWe have just decided to move in this hard time and were very stressed about it bit your agent Isabella T made it very easy and stress free.PositiveResponsiveness, Professionalism
Thank you for your 5* review!
5/5
GoogleGraat experience with Bridgfords. Used them last year and will always use them in the future. Jess and isabelle were very helpful throughout the entire thing.PositiveResponsiveness, Quality, Professionalism, Value
It's really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleI usually deal with a lady called Isabelle Tolliitt she is very friendly, helpful and generally nice. She is very professional and is a great asset to your team.PositiveProfessionalism
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI have an amazing experience with…
I have an amazing experience with Bridgfords sale , in special with Caroline Edwards, wich was very receptive and help us to move in our property as soon is possible ! Thanks very much and i will recomend Bridgfords sale for rent or sale your house 😊
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
5/5
GoogleHI VERY GOOD EXP DEALING WITH Isabelle Tollitt AND Jessica They were very quick to reply all my email and call thanksPositiveProfessionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Jessica and Isabelle have been extremely helpful securing my property. Very kind and professional, very responsive and efficient :)PositiveResponsiveness, Quality, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible customer service
Terrible customer service - they do not get back to you. They also cannot market houses - we have had no viewings since being on the market with them for 4 months.
5/5
GoogleIsabelle has beene extremely helpful in helping me and my flatmates find a property! She has been so friendly and responsive. Thanks so much!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us this amazing 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotLandlord services
Bridgfords Manchester branch The Hacienda, good name, have let my property for about 8 years, they are always quick to sort out repairs remind me when EPC is due and electrical safety cert and to find good tenants and do all the hard work to vet tenants so I comply with all letting laws to make my life stress free. Really good letting agents.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars, I would. I had an absolutely horrible experience.... as a purchaser. I was made to feel like my requests were outrageous, despite following the recommendations of Bridgefords surveyor. I was told that I was disgusting and shouted at.. avoid Sale at all costs, it's just not worth the abuse. There are plenty of professional estate agents.
1/5
TrustpilotSuch a pain from start to end
Really unprofessional and sloppy! I've wasted part of my life in writing emails, repair reports, and complaints...all to little or no avail. At the end of my tenancy, as a goodbye present, I was denied my deposit without any valid reason. I only managed to get it back through adjudication. If I ever deal with this company again, it will be too soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bridgfords, Manchester won Platinum.
Tell us what you need and we'll put you in touch. Bridgfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Manchester.
