Bridgfords Manchester reviews

★★★★★ 1/5

Google

Avoid. Worst experience ever. Even our tenants made an official complaint to them. And although two of their staff apologised, amazingly they declared themselves faultless

Jeff · 13 June 2023

★★★★★ 5/5

Google

Emma-Jayne showed us a perfect house and was absolutely wonderful. She was incredibly approachable, friendly and entirely ready to answer any questions we had. Thanks!

Nathan · 13 June 2023

★★★★★ 1/5

Trustpilot

We went through bridgefords to rent a…

We went through bridgefords to rent a property from a privet landlord. Every single thing we needed them to do never got done we put a lot of money into the house to make it cleaner and to our standard of living.We were told by these that the house was a big difference and much better on every visit. We got in touch about the decking as it was rotten an needed to be sorted for months an months an after phone call after phone call nothing was sorted. Me an my partner are expecting a baby an needed a bigger house so decided to move on the last visit they were happy with everything... but then after 4 month have turned round an said things needed sorting and it was our problems like the decking and back garden which we were getting onto them to sort and now are keeping our bond well I’m not bothered about the bond but the fact how they go about things to keep money so I will be seeking legal advice stay well clear not even 1 star from me..

Martin · 25 June 2019

★★★★★ 5/5

Google

The support was great. Would like to appreciate the professionalism and the responsiveness of Isabelle which made the initial search and closing the deal very easy. Hope this would continue throughout our tenancy. Well done.

Ayisha · 13 June 2022

★★★★★ 5/5

Google

Amazing service from Georgia, helped us through the process to get everything done quickly and efficiently. Bridgfords is definitely recommended.

Tyrone · 16 October 2023

★★★★★ 5/5

Google

Georgia, was very kind and friendly. She always listens and helped us to find the property to rent very quickly.

Darsana · 16 October 2023

★★★★★ 1/5

Trustpilot

Absolutely f**king disgraceful

Absolutely f**king disgraceful. We were never meant to have any contact with our landlord during tenancy but had it not been for him, we would never have known when repairs were to be done, when gas check was due etcetera. When it comes to confirmation of anything these guys don't get back to you. I simply cannot understand what capacity they occupy when they charge fees but don't actually do any work. Steer well clear whether you are a landlord or tenant.

Gray · 2 May 2019

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received from the Stockton Heath branch. I recently contacted the branch to arrange a viewing of a property which I was very keen on. My initial viewing was arranged for the 8th March which was then cancelled because the house was being redecorated. Another viewing was arranged for the 15th March which was cancelled again for the same reason. Rather than booking another viewing, I was informed that they would be in touch to arrange the viewing. I had received no phone call by the following Friday, the 23rd of March and so I thought I would call them. The property was ready and a viewing was arranged for Monday the 25th. The next day, Saturday the 24th March I received a call telling me that an offer had been accepted and there would be no more viewings! I was also advised that my details had not been stored on the system and that there was no record of any viewings prior to the last one being arranged! I feel cheated and lied to. I believe that the property was earmarked and that the staff there have acted with prejudice. Do not trust this branch!

Bruno · 25 March 2019

★★★★★ 5/5

Google

Very thanks for Isabelle, She was fantastic throughout our move. Very professional and friendly, especially efficient. Make everything very simple. Also easy to talk to, I would recommend her to anybody who is looking for their new home.PositiveResponsiveness, Quality, Professionalism, Value

Ke · 13 June 2021

★★★★★ 1/5

Trustpilot

Rude, Condescending and keep deposits as fees

Bridgfords informed me that you need to pay one week's rent as a holding deposit and if you passed the credit / reference checks then that money comes off your rent balance, but if you fail then the money converts from rent into a fee and they then keep the fee. That goes against the Tenant Fees Act 2019. Apart from that, the lettings negotiator was extremely rude and condescending.

Mark · 17 December 2021

★★★★★ 5/5

Trustpilot

Daniel Bright surpassed my expectations…

Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting property.

Ubong · 17 February 2024

★★★★★ 1/5

Trustpilot

If I could I’d give this 0

If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds

NR · 12 May 2021

★★★★★ 1/5

Trustpilot

The worse company I've ever dealt with

The only advice I can offer is stay clear from Bridgfords Preston. They don't even deserve the 1 star! I'm a private landlord but I used this company as a tenant and I will never use this company for anything ever again. Literally the worse service I have received from a business in a very long time. From moving in had to wait 3 weeks for a fridge replacement, then got a call 3 weeks after the new fridge landed to be told it was going to be repossessed due to non payment. Had to wait nearly a month without heating due to faulty boiler. Throughout all of this nobody showed any urgency to help. Never sent any paperwork when contract changed to a rolling 1 month or fully explained the terms of my notice period causing me to pay an extra months rent. Then they have the cheek to charge me £30 to send a reference to my new letting agency (Holdens, who have been brilliant by the way) a job which takes literally 2 minutes and 2 weeks have passed and I'm still chasing it after being told a 5 day turnaround. I have been blatantly lied to from different members of the team, and spoke to like I'm inconveniencing them when chasing up a service I have paid them for? How they are still in business amazes me. I hope this review prevents anyone from making the same mistake I made by using this company!

Matt · 18 December 2018

★★★★★ 1/5

Trustpilot

Manchester City Centre - Do not use these estate agents!!!

Do not use these estate agents!!!They are absolutely terrible. 18 months in a 2 bed flat in Manchester has cost me over £500 in admin fees, paying to move in, renew contract, leave the property and for a reference. I have been informed by a former employee that these are not compulsory and not their minimum fee, they hike up fees well above the agency minimum to get commission when people pay them. Appalling by any means, but especially when considering we had broken bathroom lights for 8 months when moving in as they ignored the numerous reports of faults with exposed wires hanging from the ceiling in a wet room, among many other problems.

Customer · 13 December 2018

★★★★★ 5/5

Google

Isabelle from Bridgfords went above and beyond in assisting my friend and I in letting a property from this letting agency. She was responsive, knowledgeable and very friendly. Thank you again, Isabelle!PositiveResponsiveness, Quality, Professionalism

Roberto · 16 June 2022

★★★★★ 5/5

Google

It’s been difficult with everything going on in the world, trying to find a property but it’s been smooth sailing so far with Isabelle who has been great in helping me secure a property!

Vikram · 13 June 2022

★★★★★ 5/5

Trustpilot

I would like to thank my property…

I would like to thank my property manager Beth Russell for supporting me in all aspect to have a smooth move in as well as move out.I have moved to Manchester from London, all my paper works were done on the same day with in 1hr at the below branch. I never struggled for any maintenance work, you just have to register the required service work in their user friendly portal and it will be done in 1/2 working days. I highly recommend Bridgfords if you looking for a suitable letting agent.The Hacienda 21 Albion Street, Manchester, Greater Manchester, M1 5DA

Padmalaya · 31 October 2018

★★★★★ 1/5

Trustpilot

6 months with Bridgfords what an…

6 months with Bridgfords what an absolute joke. I know and I understand the job behind the counter/phone can be very stressful and dealing with people it's not an easy job, but I also honestly believe that if you have a second chance to make things right you should go above and beyond. Never had that! Went to one of your branches this afternoon to do a contract renewal ( yes I know could have tried another agency but moving house is not an easy thing), no warm welcoming at all just blunt people behind the counter, after we explained what we were there for the lady approached us to get our debit card to process the payment in the back? Without any of us present. Initially she said " ok it's 35£" but another colleague exclaimed " no it's 125£". 125£ for a renewal?? Why the 35 were mentioned first? 6 months into this house basic stuff requested to fix (easy fixes) nothing done. When visiting house to make decisions and apply for it, we were informed it was a long term contract, our surprise when signing??!!6 months contract. 6 months long term?? Really?? If my professional life don't allow me to move ( yeah is stressful to move I don't think you guys realise that) and I end up staying another year or 2, renewing contract will cost me easy 500£.

Mário · 10 October 2018

★★★★★ 5/5

Google

Really friendly and helpful staff, made finding a property and moving in a very pleasant experience. Would definitely recommend.

Gabriel · 16 October 2023

★★★★★ 5/5

Google

We have recently used these agents, the help and advice we received was excellent. Our advisor Isabelle Tollitt listened to our needs and requirements resulting in us acquiring a property on our 1st visit. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Jackie · 27 August 2021

★★★★★ 1/5

Trustpilot

Disorganised!

I was left outside a property we were waiting to view, having taken time out of work, with no call. The excuse given was difficult to swallow... car trouble, followed by a return to the office to find all the computers were down so unable to call me.Yesterday I got an email addressed to Mr Adams re his property searches. I’ve raised with Bridgfords but no email back to acknowledge or thank me. Hopefully Mr Adams won’t miss out now albeit good luck with viewings!!

Nick · 22 August 2018

★★★★★ 1/5

Trustpilot

I was left sitting outside a property…

I was left sitting outside a property not once but twice in the same day waiting for a viewing.I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing.They had not.They then agreed to reschedule the viewing a second time later that day.Once again, no one turned up.I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me.A day wasted after arranging time off work.Based on the other reviews of this company it’s safe to say I will never be using them again.I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.

Miss · 7 August 2018

★★★★★ 1/5

Trustpilot

Manchester Didsbury office

Used the Manchester Didsbury office to rent a property and I will never use them again. Not only were the fees ridiculous, they were slow with responding to maintenance issues and when they finally did the staff members had a bad attitude. I had damp and mould in my flat which never got resolved and now they are not responding to my calls and emails in regards to returning my deposit. I have never been so unhappy with a service.

Kerri · 2 August 2018

★★★★★ 1/5

Trustpilot

DO NOT TOUCH THIS AGENCY

DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.

Dane · 11 July 2018