Every review we hold for the Manchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have experienced various lettings agents over the years of being a landlord and have never received the level of professional service and support, excellent communication and rapid response that Chris and his team at Arlanda Properties have unfailingly provided for the past eight years.
To know that your property and your interests are in a safe pair of hands is invaluable.
I cannot recommend them highly enough.
With many thanks to Chris and the team.
Jane · 12 October 2024
Agent replied · 25 October 2024
Hello Jane, thank you so much for your kind words, it has been our pleasure to act for you over the past 8 years and we wish you every happiness for the future. The Arlanda team.
★★★★★ 5/5
GoogleArlanda have been amazing with us for the past 7 years. Chris has been so helpful and always so quick to action fixes. Always had a really great relationship with Chris. We're very sad to leave them.
Hannah · 12 October 2024
Agent replied · 25 October 2024
Thank you so much for your kind words Hannah, it’s been our pleasure to have you as tenants. We wish you all the very best for the future. The Arlanda Team.
★★★★★ 5/5
GoogleChris provided an excellent and professional service from start to finish on my recent property purchase.
No query was left unanswered and his assistance was a major help in my move
Highly recommended if you’re looking in the Manchester area
Dave · 15 October 2025
Agent replied · 22 October 2025
Thank you Dave for your kind review, and we hope that you enjoy your new apartment. All the very best for the future, The Arlanda Team.
★★★★★ 5/5
GoogleI have been a tenant at one Arlanda’s properties for the last four and a half years. Chris was my main point of contact, ensuring speedy, professional responses to all queries. General repairs and maintenance were always arranged efficiently and without question. I would definitely recommend this agency to anyone looking for professional, reliable and friendly service.PositiveResponsiveness, Professionalism
David · 11 April 2021
Agent replied · 25 October 2024
Hello David,
Thank you very much for taking the time to give us a review. It’s been our pleasure, wishing you all the very best for the future. The Arlanda Team.
★★★★★ 5/5
GoogleArlanda properties are the only letting agency I've ever been with that genuinely care about the tenants and have their best interests at heart. Chris who works for Arlanda has been so friendly and informative throughout the time I was renting the property. Whenever I sent emails or messages with queries they were responded to in a timely manner which really gave me peace of mind. I'd highly recommend Arlanda Properties as you get transparency which I can't say I've had with any other agent I've rented from in the past.
Melissa · 30 December 2023
Agent replied · 25 October 2024
Hello Melissa, thank you so much for your kind words, we really appreciate your feedback. Wishing you all the very best for the future. The Arlanda Team.
★★★★★ 5/5
GoogleArlanda Properties was always patient, helpful and prompt in replying to our emails and concerns. We always dealt with Chris and he was a gem.
Would recommend!
Jonathan · 10 April 2024
Agent replied · 25 October 2024
Thank you Jonathan, it's been our pleasure to have you as tenants. We wish you all the very best for the future! The Arlanda Team.
★★★★★ 5/5
GoogleI was very happy with Arlanda properties and Chris. Always helpful.The prices and fees very reasonable. Others were asking crazy money. The whole four years we were with them, only one of our request was not handled properly and that's the landlords fault. Generally very happy
Giorgos · 26 October 2020
Agent replied · 25 October 2024
Thank you Giorgio for your kind review.
★★★★★ 5/5
GoogleI was a tenant of Arlanda Properties for some time when living in Manchester city centre. Couldn't have asked for a better experience. Chris and Samantha were so helpful. I'd definitely rent another property off them the next time I move.PositiveResponsiveness, Professionalism
Natalia · 11 April 2021
Agent replied · 25 October 2024
Thank you Natalia, you’ve been a great tenant the pleasure has been ours. Let us know when you are back in Manchester and looking for a new property. Best wishes for the future The Arlanda Team.
★★★★★ 1/5
GoogleThis has to be the worst agency I've ever dealt honestly. The manager Chris has no clue whatsoever and didn't pass the right information to me throughout the process.
I paid an agency fee of 150 to them but yet I was the one chasing up all the time , they never got back to you to Keep you in the know or what other options you could get. I don't mind not getting the property but better communication would have been appreciated!! or for that chris to admit his wrongdoing rather than dilly dally about.
They even asked for cash which was dodge to pay for the rent and deposit but they weren't that smart enough. Save yourself the hassle and unprofessional attitude because they don't put in effort or try at the least for their clients.
Service = 0
Bobby · 27 October 2017
Agent replied · 25 October 2024
It is always difficult when a prospective tenant does not pass referencing and we are sensitive towards it. We do not ask for cash, but a property will be reserved to the first person who pays their agency fee by whichever means they prefer on a first come first served basis. Rents are always paid by standing order to us only. Deposits are protected and held accordingly.
★★★★★ 1/5
GoogleDealt with Arlanda for over a year living in a property in Manchester. Didn't deal them much but they seemed nice in our contact over the time I lived at the property. Deposit return comes around and they added a bunch of charges, some of which were a bit questionable and when I disputed them, one of their agents (Chris- yes I'm naming and shaming) got snappy with me, referred to our conversation as getting silly and despite offering a reduced deduction wouldn't accept responsibility for his wrongdoing in the situation. Insufferably stubborn for the sake of a £25 charge, I would have used them again but not anymore.
Paddy · 27 October 2017
Agent replied · 25 October 2024
If a tenant moves out and there is a charge for whatever reason, be it for cleaning or re-decoration etc, the tenant is always notified of this and given the opportunity to agree or raise a dispute. Ultimately the charge to make good has to be taken into account for. Deposits are taken and protected to protect landlords and tenants alike.
★★★★★ 1/5
GoogleI viewed a flat in Manchester advertised by Arlanda. The man who showed me around was polite and helpful, and I liked the flat so later that day I called them to make an offer.
I was advised that they had just received an offer for the asking price. I slept on it and decided to make a higher offer the next morning. In the afternoon, Arlanda contacted me to say the vendor had asked for best and final offers from me and the other person by the next morning.
I replied that evening saying I wanted to stick with what I had offered in the morning. Sadly I never heard from Arlanda again. I don't mind that I didn't get the property but would at least like to have been told. I understand that estate agents have a lot on their plates, but a call/email would have been nice, especially being such a big life event from my perspective had I got the property.
EDIT - Arlanda have replied to my review 3 years after I wrote it, falsely stating that they left a voicemail and I never called back. This is completely untrue and how would they remember that 3 years on anyway? Their reply is clearly damage control for the benefit of those who read these reviews but because of their dishonesty I'm changing the rating from 2 to 1. That's what you get for lying.
Gareth · 27 October 2016
Agent replied · 25 October 2024
Hi Gareth, glad the experience on the whole was good for you, of course disappointing that another bidder bought the property. We left a voicemail asking for you to call us but we never heard back. That would never be our aim to ignore you. Hope life is treating you well. The Arlanda Team.
★★★★★ 5/5
GoogleChris has always been on hand to support where needed. I would highly recommend Arlanda to any would be tenants.
Jonathan · 20 February 2025
Agent replied · 10 April 2025
Hello Jonathan, thank you so much for your kind review of our services. It’s been great to have you as a tenant over the past few years and we would like to wish you all the very best for the future. The Arlanda Team.
★★★★★ 5/5
GoogleI have been a tent of Arlanda Properties for almost 7 years. They have been very efficient, polite and professional. I would highly recommend them. I have nothing but nice things to say about Chris who has been my point of contact. If someone was looking for a decent estate agent ( there have been very few in my experience) I would recommend getting in contact with them.PositiveQuality, Professionalism, Value
Fahad · 26 October 2020
Agent replied · 25 October 2024
Thank you Fahad, it’s been our pleasure. Wishing you all the very best for the future. The Arlanda Team
★★★★★ 5/5
GoogleChris from Arlanda Properties has been so helpful, responsive and friendly during our year and a half renting with Arlanda Properties. Every problem brought to his attention was quickly solved and it made living and renting for the duration of our stay so comfortable.
I highly recommend this agency as they really have been great with us!!!PositiveResponsiveness
Gillian · 11 April 2022
Agent replied · 25 October 2024
Thank you so much for taking the time to share your experience, you’ve been a great tenant and we wish you all the very best for the future. Best wishes, The Arlanda Team.
★★★★★ 5/5
GoogleI have found dealing with Arlanda Properties to be nothing but professional and stress free. The staff are friendly, experienced and there to help make what can be a difficult time as smooth and easy as possible. This company gets a 10/10 from us! Will be using them in the future.
Simon · 27 October 2019
Agent replied · 25 October 2024
Thank you Simon, it has been a pleasure to rent to you, happy to have been of service, wishing you all the best for the future. The Arlanda Team.
★★★★★ 5/5
GoogleI have only good experience with Arlanda Properties. Very responsive, value for money and very pleasant customer service. Whenever there was an issue it was resolved within a few days. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value
Kinga · 11 April 2022
Agent replied · 25 October 2024
Thank you very much Kinga for taking the time to post a review. It’s been our pleasure to have you as a tenant and we wish you the very best for the future. Best wishes The Arlanda Team
★★★★★ 5/5
GoogleCan honestly say in all my years of renting, Arlanda Properties have been the best. Always professional, always respond, deal with any issues pretty much straight away and great value for quality properties. Would highly recommend.PositiveResponsiveness, Value
Ryan · 11 April 2022
Agent replied · 25 October 2024
Thank you Ryan, it’s been our pleasure. Wishing you all the very best for the future. The Arlanda Team.
★★★★★ 5/5
GoogleReally professional company. They answered all of our queries quickly and let us know way in advance if there was any maintenance or viewings that were taking place in the future.PositiveResponsiveness, Professionalism
Will · 11 April 2021
Agent replied · 25 October 2024
Thank you for taking the time to write Will. Wishing you all the very best for the future. The Arlanda Team
★★★★★ 5/5
GoogleArlanda have been a pleasure to rent from, always friendly and professional, any maintenance was always dealt with promptly and I would not hesitate to use them again in the future or recommend.
Nick · 27 October 2019
Agent replied · 25 October 2024
Thank you Nick, it has been a pleasure to have you as one of our tenants for the last three years. Wish you all the very best for the future. The Arlanda Team.
★★★★★ 1/5
GoogleBooked the first possible viewing, got a text from the agency 30 min before my viewing saying it has already been taken.
Service: 0
Trustworthy: 0
Not booking with this agency again!
Alex · 27 October 2016
Agent replied · 25 October 2024
Hi Alex, sadly lots of people book viewings for the same property and at some point that property will let and unfortunately we have to let the people booked in the diary aware it has gone. I really appreciate that can be frustrating but it is the nature of the beast.
★★★★★ 1/5
GoogleDo not use. Criminal organisation avoid, stole money from tenants deposits and did not carry out their responsibilities. About to take Chris the incompetent owner to court for fraud.
P · 27 October 2018
Agent replied · 25 October 2024
All deposits are legally protected in accordance with UK law. We do not "steal" deposits and we are not a "criminal organisation". The owner isn't Chris either.
★★★★★ 1/5
GoogleThe worst people to deal with
Kuljit · 26 October 2020
Agent replied · 25 October 2024
Hello there, I’m sorry Jits C we have never heard of you but wish you well.
★★★★★ 1/5
GoogleRating only, no written review.
Ricky · 27 October 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
