AIHOMES LIMITED Manchester reviews

Hi Ewubare, We are sorry to hear that you remain dissatisfied. We have carefully reviewed this matter in full, including the Rightmove listing, the historic audit trail, and all correspondence relating to your application. On 11/02/2026, we sent you the holding deposit email together with the written terms outlining the application process. The holding deposit was then paid by you on 12/02/2026. You later requested a refund after deciding not to proceed with the application. Our records confirm that the property was advertised with a standard five-week tenancy deposit requirement and was not offered under a zero-deposit scheme. The audit trail shows no record of any amendment to the listing at any time during the marketing period. We understand that this situation has been frustrating, and we regret that your expectations did not align with the terms of this property. However, our position must remain based on the documented records available to us. As this matter has already been reviewed through our formal complaints procedure, any further correspondence will continue to be handled through that channel to ensure the matter is dealt with fairly, consistently, and in line with our complaints policy. Kind regards, AiHOMES

Hi Owen, We are sorry to read your comments, however we do not recognise a number of the claims set out in your review. For clarity, all tenancy matters, including early termination options and deposit deductions, were handled in line with the tenancy agreement and standard industry procedures. Where agreement could not be reached, the matter was referred to the government-approved Deposit Protection Scheme (DPS) for independent adjudication. These characterisations do not reflect our procedures or professional standards. AiHomes Management Team

We are sorry to hear that you were dissatisfied with the handling of your deposit. For clarity, deposit returns can only be processed once all relevant information, including contractor invoices where applicable, has been received and reviewed. This is to ensure that any proposed deductions are accurate, properly evidenced, and in line with tenancy agreements and industry requirements. Where there is any disagreement, deposits are protected and can be referred to the government-approved Deposit Protection Scheme (DPS) for independent adjudication. We aim to handle all matters transparently and in accordance with proper procedures. AiHomes Management Team

Thank you for taking the time to provide us with your feedback. It’s very graciously received. Our team work very hard to ensure we provide our tenants with a great renting experience and importantly you enjoy the high quality apartments.

Thank you for your feedback. We sincerely regret the challenges you've faced with your flatmate and your decision to move out. Our team has made every effort to assist you throughout the tenant replacement process. Despite encountering difficulties, we prioritised your case and completed all necessary paperwork promptly. Regarding the rent refund, we want to clarify that it has already been transferred to the landlord, who is currently away for Chinese New Year celebrations. We explained to you the challenges involved in processing international transfers, particularly due to the absence of a nearby HSBC branch where she is currently located. Rest assured, she has assured us that upon her return to her city in two weeks' time, she will promptly initiate the transfer process. We understand your frustration and impatience with this delay, but unfortunately, there is little we can do at this point, and we cannot accept blame for this situation. It's important to emphasise that AiHOMES maintains a zero-tolerance policy towards any form of staff abuse. Our team members are dedicated to assisting you, and we kindly request that you treat them with the respect they deserve.

Thanks for your feedback. According to our records, you have been renting with us for 3 years. Thank you. However, please let us clarify the actual cost increases. Your 2nd year rent rose by £20 and your 3rd year rent rose by £90 due to the huge market increase which was out of our control. Your renewal rents are still over 20% lower than other apartments in the same building. Your landlord asked us to keep the rent in line with the market value. Due to this, we had to try negotiating with you to keep both parties happy. You chose to leave which was totally understandable and we hope you have settled in well at your new place. With regard to the missing light bulb, it was evidently in place as it clearly showed in the inventory report that you signed. Your partner explained to us that he was the one who removed the bulb as it had gone off. All the evidence was provided to the DPS for dispute. We also explained that we could not only charge for the cost of the missing items but also the labour, time, and admin costs too. (These charges were clearly listed to you and we even offered you the opportunity to purchase the damaged and missing items yourself to save you costs. You refused to do so and were only willing to compensate £60 even though we sent you the links for the damaged items showing the actual cost to buy them were £62.62 inc. shipping). Unfortunately we are unable to carry out all the works for free nor are we able to cover any costs for damaged items caused by the tenants. If this wasn’t a reasonable claim, the DPS wouldn't have returned all the money for recovering the missing and damaged items in dispute to us. It is essential that as a tenant, you should return the property without anything missing or damaged. To all who read this, please note that we have no intention of keeping any tenants' deposits as we would much prefer all the properties to be returned in its original condition and for there to be no work required to be carried out by us. Should this be the case, we would be more than happy to return all deposits so that all parties would be happy. In terms of any missing or damaged items that need replacing, there will be labour, time and admin fees added to the cost of the items. Please feel free to arrange this by yourself before your tenancy ends if possible to avoid any inconvenience and misunderstanding.

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Thank you so much for your kind words, Glenn. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for clients like you. So easy to communicate with. We look forward to working with you again in the future!

Thank you for sharing your feedback with us. We apologise for the delay in our response, as it took us some time to locate your records. According to our records, you rented with us from April 2021 to July 2022. After 12 months, a rent … More

Thank you for your review. I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We have investigated this. We have been going back and forth with the furniture supplier who … More

Thank you for taking the time to leave us a 5-star rating, it’s much appreciated! We’re so happy your tenancy with us went so smoothly and I have to say your apartment was left spotless, definitely one of the best tenants we’ve ever had! Thanks for looking after the apartment so well.

Thank you for taking the time to provide us with your feedback. We do endeavour to respond to all enquiries within 2 working days. During our busy season there will be certain delays. We are constantly striving to improve our service and we … More

Thank you for your rating.