5/5
GoogleWe bought a property through Strakers, the whole team were excellent. Our queries and questions were answered promptly. Special thanks to Abbie and Vicky.
Trusted Agent profile · Malmesbury
Strakers Malmesbury reviews
★★★★★
717 reviews across 2 platforms
53 High Street, Malmesbury, SN16 9AG
Strakers's office in Malmesbury, at 53 High Street, is rated 4.8 out of 5 across 717 reviews on two platforms, including 31 Google reviews rated 4.5.
Reviews
Every review we hold for the Malmesbury office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat friendly agents to deal with
Great friendly agents to deal with! Highly recommend Marianne and Vicki kept us informed during the whole process
5/5
TrustpilotFully lived up to the hype.
Heard that it wasn't as good as the hype, however, the hype is REAL. The flatbread with burnt chilli and scallop was a 9.5, the partridge was an 8.5, the Tagilioni was a 9 and then JESUS CHRIST the iberico pork (pluma) was a joke....gave it a 9.7 but it could have been a 10. They do a naughty Japanese slipper cocktail which isn't on the menu but they were happy to make it. Straker popped his head in and around which nice and was super friendly inviting us for a photo. Overall a solid 9.5.
5/5
TrustpilotExceptional service and support
Charlie and the team provided invaluable assistance throughout the entire process demonstrating exceptional expertise and support
5/5
GoogleStrakers kept finding us potential buyers and organising viewings despite three sales falling through. They were persistent, empathetic and kept in touch. They have kept an eye on the place since it has been empty and honestly they couldn't have been more helpful. I really would recommend them. Quite honestly, they are the full package and their friendly staff are second to none.
5/5
Trustpilotoutstanding work by Strakers staffsfinish the service…
From start to finish the service provided was outstanding. The staffs were available for any questions and they also kept me informed of all the progress with the buyer. I couldn't thank them enough for their professional abd friendly manner for helping me to sell my property. Thank you
5/5
TrustpilotSimply the best.
From the first contact with the Strakers team in providing an Evaluation and subsequent marketing of our property, they were always proficient, highly professional with excellent communication processes and skills. Our property sold on first viewing :) but the team guided us through the minefield ahead to a successful completion. A few hiccups on the way but nothing that stressed us out.
5/5
TrustpilotSale of deceased property.
From the moment I engaged Strakers to sell my late Mother's house, they could not have been more repectful, professional and helpful. The staff dealing with the sale sent plenty of emails about progress leaving me in know doubt as to their expertise. I have no hesitation in highly recommending Strakers, and I have no connection with them.
5/5
TrustpilotWould highly recommend Strakers
Strakers have got everything right and it helps that they have chosen the right staff to deal with customers. Will certainly use them again. Would highly recommend to friends.
3/5
TrustpilotInitially good but less good later
The front end of the sale process was good and pretty well-run, leading to a buyer at nearly the asking price. The process after the sale was agreed though was deeply frustrating where we constantly had the sense that Strakers were looking after the buyer’s interests ahead of our own. Updates were vague and imprecise so that we never really knew what was going on. This made it very stressful - much more so than it needed to be.
5/5
TrustpilotDee was waiting to greet us when we…
Dee was waiting to greet us when we went to view our new home. She kept us well informed and was very thorough, helping us through the whole process, right through to completion. Very professional, yet warm and friendly, just what you yearn for being long term tenants. I get the impression nothing is too much trouble, and that when anything needs doing, Strakers are right on it. Both comforting and reassuring, especially in these times. Thank You!
5/5
TrustpilotAbigail in the Malmesbury office was…
Abigail in the Malmesbury office was great, she managed the sale of my property, from finding a good buyer through to a super quick exchange of contracts, giving regular updates throughout. Would highly recommend.
1/5
TrustpilotNever let through Strakers
If you check the reviews for strakers on any other website you will find them swamped in negative reviews, at least on the letting side. I have been with them for over 10 years, as the house I bought was let to a lovely lady and strakers had originally facilitated this with the previous owner. However today they misplaced my contact details for the Xth time and I've had it, my details have not changed since I signed my first contact with them. Yet they keep contacting the previous owner. I have escalated this issue within the company, they have 4 different methods to contact me directly if they wish and yet they never do. Gods they even sent me my automated monthly statement just fine today, and yet I got an email from the previous owner that he had recieved one with the addendum that I could not be contacted.
Agent replied · 17 June 2024
We were extremely upset to read the content of your review, but are delighted we have had the opportunity to speak directly with you and quickly resolve matters. You are a highly valued customer and we thoroughly enjoy working with. Please do not hesitate to contact us if we can be of any further assistance. Many thanks Carla
1/5
TrustpilotI put my rental property with Strakers…
I put my rental property with Strakers and I will never use them again, there Area Property Manager was better than useless, when she did the contract I had to change the photo's as she did not do the inventory she found old ones so I had to change the contract, when the tenant moved in her dog chewed the carpet, this was never picked up on the inspections the tenant told me and apologised, when she left Strakers were supposed to do inspection and inventory well dirty walls a hob that had been fitted 18mths ago looked like it was 20yrs old and filthy walls had been wiped down with a dirty cloth only as high as they could reach same as windows and the agent said it was perfect in the report, there was no mention of the dog peeing in the back bedroom as it stinks and I have had to rip up carpet and underlay also replace floor boards to get rid of the smell this has cost me a small fortune, NEVER use them
5/5
TrustpilotHelen - What a superstar
As an estate agent, I rely on other agents to help progress transactions and hope we can support each other to ensure a successful exchange of contracts for everyone involved in our chains. Sadly, a number of agents expect sales progression to just simply happen, but not Helen at Strakers!We've been working closely on a challenging and lengthy chain over the last few months and she's been a fantastic energy to help secure an exchange of contracts today. Thank you Helen, and Vicki for helping too and congratulations also on your exchange today - very well deserved; you've done a great job for your client.Andy at Brockenhurst.
5/5
TrustpilotStrakers are just brilliant!
These guys have been amazing! We have dealt with many agencies recently and experienced a lack of communication and treated just as a number. Karen and the team at Strakers have been a delight to work with, updates given when promised, quick decisions made and no messing around or left waiting. I’m so glad we found our new home with them, would 100% recommend!
5/5
TrustpilotWe brought a property through Strakers…
We brought a property through Strakers and we couldn't fault anyone we dealt with. We met Cody at our initial viewing. She was able to answers all our questions about the house and provided a great insight to the local area. During the offer process we dealt with David who was very friendly and helpful. Eleanor was amazing through the sales progression stage, keeping us in the loop every step of the way and taking the lead with keeping the other Estate Agents in the chain updated as and when required. Also, not forgetting Vicky who we dealt with over the Christmas/New Year period. I wouldn't hesitate in recommending Strakers.
5/5
TrustpilotI really cannot fault Strakers
I really cannot fault Strakers. They found me a home I love living in and ensured I was able to buy it. From the start, they were supportive and reassuring. It was a tricky few months but they struck the perfect balance between professionalism and friendliness to keep the process on track. When my selling agent and my solicitor were causing me stress, Strakers kept me together to reach the finishing line. I would recommend them to anyone.Thank you Graham, thank you Vicki, thank you Tim.
5/5
TrustpilotFrom the start of our journey.
From the start of our journey Strakers were more than helpful. They were constructive in helping us preparing the house for sale. The sales team lead by Marianne were brilliant.Once the property was on the market we had a constant flow of viewings. Then when a buyer had been identified the team kept us constantly updated.Sharon followed the contract through to exchange, she was brilliant and made the exchange happen. Well done Sharon.We have no hesitation in recommending this very professional company.Thank you to all the staff at Strakers. Ian and JennieAugust 26th 2021
5/5
Trustpilot5-Star Service
After having a really poor experience with another estate agents, Strakers were brilliant. Isobel got in contact with us about a property that became available again after we'd previously been interested in it, and had us a viewing booked within the week. Viewing was excellent, Tom was professional and answered all of our questions. Emails and calls back and forth about the property all throughout, keeping us up to date and always attending to our queries. Got property viewed, references done, and keys getting collected all in the time we were waiting to hear back from another estate agency. So professional and helpful!
5/5
TrustpilotStrakers - Highly recommend this fantastic team
I cannot thank Strakers enough for continually going above and beyond in assisting with our purchase. Additional thanks to Vicki who kept us updated every step of the way, and chased all parties frequently despite what must be an extremely busy time.What was particularly special, was that we felt the team were just as genuinely happy for us as we were when we completed on our dream house. I cannot recommend Strakers highly enough and if we ever move (although unlikely!) we won’t hesitate to use them.
5/5
TrustpilotStrakers were absolutely fantastic!
Strakers were absolutely fantastic!We recently purchased a property that was marketed with Strakers and the whole process was seamless and so fast!Enquiries were dealt with quickly and efficiently and it was a pleasure dealing with all members of the team. Thank you!
5/5
TrustpilotWe had a great experience with…
We had a great experience with strakers, selling our house and buying. It sold within 2 weeks of going on the market! There were a few hiccups on the way (not strakers fault) but they sorted things out quickly for us and we are now in our lovely new hone expecting our first baby in 5 weeks time! Special mention to George, who handled all our sales progression from the Strakers team, she was fantastic and really went above and beyond for us. Thank you!
2/5
TrustpilotSupport and Communication needed
Strakers were fab at selling our property, but offered little or no support or communication to us but only to our buyers during the whole process. Not quite what you expect from an estate agents acting on your behalf. Would not use again.Note: on one of the rare occasions Strakers engaged, we were also asked by Strakers to contribute towards the rent of someone who was in our chain.
Agent replied · 17 June 2024
We were surprised and disappointed to read this review as we had lots of communication with the vendor, which we kept record of in our notes. As part of our role, we also liaised with the buyers in order to achieve the sale. We were pleased to achieve a full asking price sale relatively quickly for the vendor.
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Questions about Strakers Malmesbury
How many reviews does Strakers Malmesbury have?
Strakers's Malmesbury office has 717 reviews across two platforms: 31 on Google, 686 on Trustpilot (across the whole business).
What is Strakers Malmesbury's rating?
Strakers Malmesbury is rated 4.8 out of 5 across all 717 reviews, and 4.5 out of 5 on Google from 31 reviews.
Where is Strakers's Malmesbury office?
Strakers Malmesbury, 53 High Street, Malmesbury, SN16 9AG.
