Trusted Agent profile · Maldon
★★★★★
1,307 reviews across 2 platforms
3, High Street, Maldon, CM9 5PB
William H Brown's office in Maldon, at 3, is rated 2.4 out of 5 across 1,307 reviews on two platforms, including 142 Google reviews rated 4.8.
Every review we hold for the Maldon office, from every platform, shown as written. First names only.
5/5
GoogleI couldn't have asked for someone better to help us buy our first home. Louise.K helped us from start to finish and was amazing throughout. So knowledgeable, answered every single question we had and just gave the best advice and support! We honestly can't thank you enough for your help Louise and we wish you all the best in your career. Charlotte & Ryan.PositiveQuality
5/5
GoogleI would definitely recommend Charlotte, Dave and the team. They were very helpful, calm and understanding from start to finish.
1/5
TrustpilotWilliam H Brown
William H Brown, the estate agents who make your move stress free .... really?? It’s been nothing but stress. We have been trying to liaise with this company in Suffolk for nearly 6 months in a supposed chain free purchase. They are not truthful and do not act on your instruction. Not worth their fee in my opinion and rude into bargain. It’s a miracle if they even return your calls!!!
1/5
TrustpilotOne star is one star too many
One star is one star too many. If you want your property to go live in an unorganised order without your approval, do not want any feedback from viewings, have your phone messages and emails ignored, receive no updates on progress and want your sales negotiator to be disrespectful then use these.
5/5
GoogleA friendly professional team. The minute I walked into the office, I felt looked after. Not pushy , didnt make me feel like I didnt have enough money to buy a house like Holdens ! I only wanted to buy through William H Browns. And did!! 2 bed terraced house with garden. Thankyou William H Brown. Keep up the great work.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotJamie was great when we were interested…
Jamie was great when we were interested in a property. Always kept us up to date and delivers great customer service.
1/5
TrustpilotIf i could give this company a 0 I…
If i could give this company a 0 I would. Terrible company who have stolen our deposit and refused to answer emails. Borderline criminal conduct going on there so stay well clear. The boiler failed twice during our last month at the house. They tried to charge us for that damage which was absolutely not our fault. Still considering whether to take to court.
1/5
TrustpilotWorst company to deal with don’t let…
Worst company to deal with don’t let them sell your house don’t let them deal with your house at all because they will not sell it for you but you have really bad customer service avoid the best you can because they will only waste your time and your money the worst communication and the worst customer service
1/5
TrustpilotNot professional at all
Not professional at all. Constant chasing up, never received confirmation offer was received and the outcome. Only verbaly over the phone (when rang myself).Never ring back when they say they will. Customer service is 0, not even 1.Branch Manager done nothing about raised concerns. 2 sentence reply with no actual answer. So be patient and investors dont be bothered.
1/5
TrustpilotAbsolutely rubbish,
Absolutely rubbish. Monday 11/04 I booked a view and the agency booked a viewing for Thursday 14/4 at 10 am. Thursday at 9:30 am when I was on my way to view the house I got a call from the agency saying that the views were yesterday and the house is gone now. What a joke, Ridiculous
5/5
GoogleVery good experience so far with this estate agents.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotvery rude arrogant staff
very rude arrogant staff who think they are better than their clients, manners cost nothing, DO NOT USE THIS COMPANY, read the trustpilot reviews before using this company, they simply are incapable of doing their job properly.
5/5
TrustpilotWilliam H Brown Gidea Park
William H Brown Gidea Park - Charlie Maynard signed us up and provided a brilliant service - a very caring and understanding young man - always answered and dealt with any queries or worries. Alex Pedro assisted when our solicitors wasn’t answering our calls or emails making a very easy sale difficult - also dealt very quickly when our first buyer pulled out.
1/5
TrustpilotHorrendous.
Disorganised, poorly managed and unsafe. It is always someone else fault. Never follow things through. Poor customer service both as a tenant and a landlord. Terrible rental experience with them while I had my dream house built. i had to go to the Tenancy Protection Scheme to ensure I got all my deposit back. No sign in procedure for keys which they “lost”. Just don’t even think about using them.
5/5
TrustpilotThis was for the sale of my house
This was for the sale of my house, William H Brown (Grays) were very helpful and got me a lot of views on my property and kept me updated on a regular basis. The staff were a pleasure to work with.
1/5
TrustpilotI recently had a valuation of my…
I recently had a valuation of my property which was changed by £50,000 when I advised whb that I felt it was not acceptable. As the valuer didn't even take into account that my chalet bungalow had an upstairs, I lost faith. I have been telephoned on 3 occasions since, inspite of the fact that I have asked them not to contact me again. 10/10 for perseverance!
1/5
TrustpilotThe sales agent was rude
The sales agent was rude, Condescending and used emojis in proffessional e mails. Then said i as the customer mis interpreted the e mail as though it was my fault. Shocking service
1/5
TrustpilotDid not care
Williamhbrown St Albans - Whilst the support staff are polite and competent, I got the strong impression that management did not care whether they sold my property or not. No feedback, no evidence of what they were actually doing to sell my property, late notification of cancellations and repeatedly sending agents to conduct viewings who had no idea about the area or property particulars.
1/5
TrustpilotTried to arrange a viewing... total fail
Tried to arrange a viewing through the loughborough branch. Emailed 3 times and via rightmoveI received 1 courtesy email. After that NOTHING.What a joke. If I wanted to sell a house these clowns would be the last agency id use. Poor communication to say the least. They clearly have a poor regard for potential buyers.
5/5
TrustpilotBrilliant service
We recently sold our house with William H Brown. Really helpful and professional. Great service and help from Matthew, who valued our house. Kept us informed and had lots of viewings. Unfortunately we couldn't proceed as we couldn't find a property to buy in these crazy times. They were very understanding, therefore we would definitely use them again.Thank you very much.
5/5
GoogleWe recently sold our house through W H Brown and worked closely with a number of people (mostly Charlotte). They were all incredible in aiding us through the process, viewings, securing the best price so swiftly, and liaising with our solicitors. Would recommend to all family and friends as estate agents.
1/5
TrustpilotDON’T TOUCH
I do not advise anyone to use this company. Communication is appalling, they did not notify me of viewings or give me feedback. They told me there were no viewings and encouraged me to drop the price. I agreed to this and later found that there had been viewings. I didn’t feel they were working in my best interest and had nothing but problems with them from the onset.
5/5
GoogleAbsolutely fantastic ! We have worked with William h Brown a couple of times and they have always exceeded our expectations. We had full support throughout the whole sale process and almost daily updates. We had no issues with communication, and someone was always there to answer the phone or email. I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotWH Brown - a disgrace of a company!
As a landlord currently stuck in a management agreement with WH Brown, I’ll simply say this - DO NOT USE THIS COMPANY. Every single month there seems to be a little trick here or there to try and rip me or my tenant off. One more attempt and I think i’ll be reporting them to the ombudsman - if I could leave a 0 score, I happily would.
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