Beresfords Lettings reviews in Maldon

Hi CliffThanks for taking time out to provide us with your feedback. I am pleased that everything ran smoothly for you. We are all grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi SamMany thanks for providing your feedback. I am pleased that you were impressed with the service provided by our lettings team.Steven Bond - Managing DirectorResidential Lettings

Hi David,Thank you for taking the time to leave your review. We are all very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Janet, It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me at a.horsley@beresfords.co.uk with more information and I will be happy to investigate accordingly. Alison Horsley, Customer Services Manager

Hi John, Many thanks for the 5 star award for the team at our Maldon office. We appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi James, Many thanks for the 5 star review for the team at our Maldon office. We really appreciate you taking the time to post your award and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Sean,Thank you for the 4 star award for our team. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

Hi Gary,I was pleased to read that you have been happy with the service you have received from our staff at Beresfords and we thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MuhammadI just wanted to reply to you personally to thank you for taking time out to post your recent review. Pleased to read that you found our staff helpful throughout the moving process and we are really grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Many thanks for the 5 star award for the team at our Maldon office. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Amiel, Many thanks for the 5 star review for our Maldon office. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager

Hi DaveI just wanted to thank you for posting your recent review. I am pleased that you were impressed with the service provided to you by our lettings team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DaniaI very much appreciate you taking time out to post your review and I am pleased that you found our lettings team helpful throughout the process.Steven BondManaging Director - Residential Lettings

Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Mr. Maynard, I was sorry to see that you left a 1 star review recently. I asked Alice Norkett, our Assistant Manager in Maldon, to make contact with you to find out more about the reasons behind your review. My understanding is that you have now spoken with Alice directly and she has explained why we deal with matters in a certain way. Hopefully this has helped provide a clearer understanding of our Companies position with regard to general processes and procedures. Very best wishes Steven Bond - Managing Director Residential Lettings.

Hi Naso, Many thanks for the 5 star review for our Maldon branch. I am really pleased that your experience with our team was positive as they all work really hard to provide the best possible customer care. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings