Every review we hold for the Maldon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding Service Excellence
Ross Young's approach to customer service is nothing short of exceptional. With his remarkable professionalism, immediate responsiveness, and intuitive understanding of our needs, he not only solved our problem but also reinforced why our trust in the company is well-placed. His leadership style is a benchmark for customer care.
Amir · 31 October 2024
Agent replied · 29 December 2024
Hi AmirThanks so much for finding the time to provide us with your feedback. I am pleased that Ross impressed you during your renewal process and I know that he will be very grateful for such positive feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe had an issue with the heating
We had an issue with the heating, reported it to Jess and it was dealt with swiftly, excellent communication and follow up calls to ensure the issue was resolved . Thanks Jess, very impressive Peter C
Peter · 18 May 2022
Agent replied · 12 June 2024
Hi PeterI just wanted to thank you for taking the time out to post your recent review. I was pleased to read that Jess dealt with your heating issue in a prompt and efficient manner. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Rylie has been brilliant! Such a great help in looking for a property, and really friendly too
Hayley · 5 January 2024
Agent replied · 12 June 2024
HI HayleyA belated thank you for providing us with feedback about Rylie following your recent dealings with her. I am pleased she was proactive in helping you search for a suitable property to rent and know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKate recently carried out a checkout…
Kate recently carried out a checkout inspection for one of rental properties. The report was very thorough and helpful. We had a couple of queries that Kate dealt with promptly and in a friendly professional way. She is clearly very experienced in her work and it was a pleasure to talk with her.
M · 22 August 2024
Agent replied · 23 October 2024
Thank you for taking time out to provide us with your feedback. I am pleased that you found the report prepared by Kate thorough and that when you raised a number of minor queries these were dealt with both promptly and in a professional manner. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad an issue with the tenants eviction…
Had an issue with the tenants eviction insurance which was quickly and efficiently sorted. Thank you Hannah !!
Chris · 8 December 2023
Agent replied · 12 June 2024
Hi Chris,I very much appreciate you providing your feedback. I was pleased to read that Hannah was proactive in assisting you with an insurance related issue and that matters were sorted out quickly and efficiently. I know that Hannah will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts was extremely helpful
James Annetts was extremely helpful, always with a smile even in his voice he stayed in touch and would highly recommend.
Mandy · 23 September 2023
Agent replied · 12 June 2024
Hi Mandy,Many thanks for taking the time to leave your review. I know James and the rest of the lettings team at Chelmsford will appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleRebecca has been incredibly efficient, friendly and helpful with the purchase of our dream home! she made the experience super positive and i feel like we haven't had to lift a finger!PositiveQuality, Professionalism
Connor · 25 August 2022
Agent replied · 20 June 2024
Hi Connor,
Many thanks for the 5 star award and kind comments for Rebecca from our Maldon office. It is pleasing to hear you were impressed with the level of service extended to you and thank you for sharing your experience. We wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleNic and Sam were a pleasure to deal with. They were friendly and knowledgeable, and pushed the chain along to a very quick completion!
Corinne · 21 June 2023
Agent replied · 20 June 2024
Hi Corinne, Thank you for taking the time to post your 5 star award for Nic and Sam from our Maldon office. I am pleased to hear you were impressed with the level of service extended to you as they work hard to progress a transaction through to exchange as smoothly as possible. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotWe’re very happy with the service
We’re very happy with the service from Beresfords. Communication was always fast and clear, and any issues or questions were handled promptly and professionally. It’s been a smooth and stress-free experience, highly recommend them to anyone looking for reliable support.
Inga · 15 January 2026
★★★★★ 5/5
GoogleWe purchased a property through Beresford's and a special thanks to Nic Lindsell, he went above and beyond to help us when we needed it.
He's a credit to the company....
K.B · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the 5 star award and kind comments for Nic who is based at our office in Maldon. Nic will really appreciate you taking the time to share your experience as he works hard to provide the best possible customer care. He will guide and support throughout the process, keeping in regular contact with all parties.
We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service for well over 10 years now from Adam and his team. Highly competent, knowledgeable and pleasure to deal with.I would highly recommend their services.
Sarah · 6 March 2023
Agent replied · 12 June 2024
Hi Sarah,Many thanks for providing your recent feedback and I am so pleased that our lettings department in Brentwood has been working for you successfully over the last 10 years. It is great that you would not hesitate in recommending our services to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid and the team at Beresfords were…
David and the team at Beresfords were very helpful in finding new tenants for us. Would highly recommend their services.
Sharon · 23 September 2023
Agent replied · 12 June 2024
Hi Sharon,Many thanks for your comments regarding our lettings team at Havering. It is great to read that David in particular was able to assist you in finding suitable tenants for your property and we look forward to working with you again in the future. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFive star service the whole way through…!
I’ve experienced a lot of different estate agencies, and I can honestly say Beresfords have given me the best experience to date. They have communicated really well with me throughout my two year tenancy, and always show up on time. They liaise quickly with the landlord and never kept me waiting around to know the plan for any repairs that needed to be carried out, and are generally really on the ball. All the staff that visited for home inspections were always respectful and had a friendly demeanor.
Aryana · 27 August 2022
Agent replied · 12 June 2024
Hi AryanaThanks so much for your positive feedback. It is great that your experience when dealing with our staff over the last 2 years has always been good. As a business, we invest heavily in the ongoing training and development of our staff, so it is particularly pleasing when reading this type of feedback.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleFrom our first enquiry and phone call from Charlotte, the service has been great. Charlotte, came to review our home and was honest and open about it and the value it could make. she was friendly and very approachable. Despite the time of year she was able to fit in with our needs and returned the next day to take pictures and video of our home. she kept us posted with phone calls on the progress of getting the house on the market. the web page and pictures are excellent.PositiveResponsiveness, Quality, Professionalism, Value
Andrew · 25 August 2022
Agent replied · 20 June 2024
Hi Andrew,
Many thanks for taking the time to post your 5 star award for Charlotte who is based at our Maldon office. Charlotte is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will offer guidance and support every step of the way, and keep you updated throughout the process. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBeresfords Review
Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.
Sarah · 19 August 2022
Agent replied · 12 June 2024
Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie is lovely
Rylie was very polite, helpful and professional.
Me · 19 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Help renewing a contract
Lauren Mobsby was very helpful in negotiating a new contract with a landlord.
Liam · 19 February 2024
Agent replied · 12 June 2024
Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEleanor has been extremely helpful and…
Eleanor has been extremely helpful and supportive, answering all questions and understanding our needs. Looking forward to finding a property soon with her continued support!
E · 15 April 2023
Agent replied · 12 June 2024
We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAdam was very responsive and provided…
Adam was very responsive and provided us all relevant information. Great customer service.
Janet · 13 February 2024
Agent replied · 12 June 2024
Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFive Star all the Way
Beresfords provide a professional, supportive service as managing agents of my property. Living in Cornwall and being far away, it is so reassuring to know I have the best team to look after my property who act on both the interests of my tenants and myself. Thank you to everyone involved. Highly recommended.
Deborah+ · 13 July 2024
Agent replied · 12 June 2024
Hi DeborahThanks so much for posting your recent review. I am pleased that you were impressed with the approach adopted by Lynn and I know she will be very grateful for your kind words. We all very much appreciate your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotRebecca was so friendly as it was our…
Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend
SK · 29 March 2022
Agent replied · 12 June 2024
Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery positive experience
We had such a positive experience with Beresfords Lettings, and with Hannah Grant in particular. We were having some trouble sorting out our referencing and Hannah dropped everything to be available, find alternative solutions and 'fight our corner' as it were! She was immensely helpful and is a huge asset to the team at Beresfords. Thank you for making our lettings process so smooth and for all your support.
Elizabeth · 20 July 2023
Agent replied · 12 June 2024
Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI had a very good experience with Neil and the team when buying my house. I can thoroughly recommend Beresfords of Maldon.
Carol · 21 June 2023
Agent replied · 20 June 2024
Hi Carol,
Many thanks for the 5 star award and positive comments for Neil and his team at our Maldon office. I am glad the process was made easy by the team and hope that we can be of further assistance in the future. Thank you for the recommendation.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleI originally used Beresfords for building surveys, then residential lettings, and finally for a house sale. Their staff are knowledgeable, professional, but are also very approachable, and kind. During my most recent experience with the sales team, they
had a good local knowledge of the housing market, kept me updated at every stage of the process and made sure I was constantly kept informed. I cannot recommend them highly enough.
SARAH · 21 June 2023
Agent replied · 20 June 2024
Thank you Sarah for the great review for the sales team at our Maldon office. With many years of experience, you would have been in very safe hands. The guys are focused on providing the best possible customer care and would have been perfectly placed to deal with any issues that may have arisen during the process. They will guide and support throughout the transaction, ensuring all parties are regularly updated. Your recommendation and 5 star award are much appreciated and we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
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