Trusted Agent profile · Maidstone
★★★★★
692 reviews across 2 platforms
36 Earl Street, Maidstone, ME14 1PS, ME14 1PS
Bairstow Eves's office in Maidstone, at 36 Earl Street, is rated 2.9 out of 5 across 692 reviews on two platforms, including 64 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotLeigh- great representative for Bairstoweves !
We went to look at two houses but ended up looking at four due to Leigh suggesting the other houses. He listened to our requirements and was so polite,knowledgeable and attentive- a credit to your sales team!
1/5
GoogleOver promised dedicated estate agent, promised sales progressor to have weekly updates, however had to chase every week for an update, only to be met with an out of office or a response of 'they are awaiting queries'. On multiple ocassions I stated the price was too high hence no buyer. Within one week of reducing... sold. Never worked to my timeline despite bringing the business to them. Regional manager is also the branch manager, who talks to you in a way that feels so un-genuine you'd think he was a cast member in TOWIE and I were his frenemy. Complained to the store manager but didnt even try and resolve, head office say that they did what was contractually obliged... almost like going to nandos and being told no chicken or peri peri sauce, but we do have a nandos salad. Because I thanked them for answering my questions they regard my service as satisfactory. One of the most stressful situations I've ever been in and I'd dread other people's experiences being similar. Also to note they try and sell you sky tv on multiple ocassions despite having 'no incentive'... maybe use that time to sell my house!
Hi Mum in Kent, I am sorry that you have felt the need to leave such feedback, especially as you state that you have already raised a formal complaint to our Customer Relations Team, who have in-turn responded to you after completing an impartial investigation. As you will have been advised within your response, you would have the right to appeal the initial outcome or should you have explored this avenue, the option to raise your concerns constructively to the Property Ombudsman. If you have any further comments or questions regarding this process that you would like addressing, please contact us via review@countrywide.co.uk with your full name and reference number. Kind regards, Scott
5/5
TrustpilotIncredible estate agents
Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow
1/5
GoogleOver promised dedicated estate agent, promised sales progressor to have weekly updates, however had to chase every week for an update, only to be met with an out of office or a response of 'they are awaiting queries'. On multiple ocassions I stated the price was too high hence no buyer. Within one week of reducing... sold. Never worked to my timeline despite bringing the business to them. Regional manager is also the branch manager, who talks to you in a way that feels so un-genuine you'd think he was a cast member in TOWIE and I were his frenemy. Complained to the store manager but didnt even try and resolve, head office say that they did what was contractually obliged... almost like going to nandos and being told no chicken or peri peri sauce, but we do have a nandos salad. Because I thanked them for answering my questions they regard my service as satisfactory. One of the most stressful situations I've ever been in and I'd dread other people's experiences being similar. Also to note they try and sell you sky tv on multiple ocassions despite having 'no incentive'... maybe use that time to sell my house!
Hi Mum in Kent, I am sorry that you have felt the need to leave such feedback, especially as you state that you have already raised a formal complaint to our Customer Relations Team, who have in-turn responded to you after completing an impartial investigation. As you will have been advised within your response, you would have the right to appeal the initial outcome or should you have explored this avenue, the option to raise your concerns constructively to the Property Ombudsman. If you have any further comments or questions regarding this process that you would like addressing, please contact us via review@countrywide.co.uk with your full name and reference number. Kind regards, Scott
5/5
GoogleSpot on service from Tom and the team. Nothing too much trouble excellent advice, communication and service. Very happy we chose Bairstow Eves, Maidstone. No regrets at all and would highly recommend.
Thank you Richard for your and glowing 5* review of our local Bairstow Eves team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
1/5
TrustpilotWasted my time
Had an appointment booked for today 27th October at 12pm, even sent me a reminder at 10am. Didn't turn up or message to say their not coming. Missed their opportunity, won't be asked back.
1/5
TrustpilotAvoid at all costs.
Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.
1/5
TrustpilotPurchasing a property
While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.
5/5
GoogleSold my house through the Maidstone branch, Tom and the team did a fantastic job and were brilliant throughout the process. I wouldn’t hesitate in recommending them
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleI've recently sold my house through Bairstow Eves. The original sale experience was brilliant... the house was under offer within 3 days of the house being listed online which was far sooner than we thought it would be. Andrea, the move co-ordinator is brilliant and kept driving the process forward throughout the transaction. The only negative I experienced was with the Conveyancing Team that was recommended by Bairstow Eves. We experienced a few issues with them during the process.
Hi Richard, Thank you for sharing your brilliant experience of our Bairstow Eves Maidstone branch. I am sorry you had difficulties with the conveyancing side of things, thank you for sharing with me further information in that regard. I have sent this onto their Customer Experience team who will be in touch shortly Kind Regards Renee
5/5
GoogleFantastic, efficient & professional service from the team at Bairstow Eves. Tom and his team handled the sale of my property superbly from start to finish. Thank you!
Thank you James for your 5* review and kind comments. All the best, Mike.
1/5
TrustpilotComplete incompetence across the board
Complete incompetence across the board. Takes 10 days to get a response to an email and even then you have to call to get them to read it.
5/5
TrustpilotTheir auction method of selling is…
Their auction method of selling is impressive. Sold a property in approximately a month!
1/5
TrustpilotSpying on you asking personal information has non acting agents.
They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.
5/5
TrustpilotAs recent clients,we cannot speak…
As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.
5/5
TrustpilotBairstow Eves in Wanstead have been magnificent
Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .
5/5
TrustpilotExcellent service
I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!
5/5
TrustpilotPenelope was brilliant at what she…
Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.
5/5
GoogleExcellent Estate Agents, very helpful and professional from start to finish. Thank you Tom and your lovely Team - Haven, Lewis and Stephen for great service xx
Hi Anna, Thank you for taking the time to leave us this excellent review, it is great to see that the team at Bairstow Eves were once again able to provide their proven 5* service. Many thanksd again. Kind regards, Regan.
1/5
TrustpilotDO NOT USE! Awful service!
Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!
1/5
TrustpilotBeeston Branch:
Beeston Branch:A terrible experience with this agent. My friend listed her property with them under a twelve week contract which they later said was 16 weeks as they want her to give another four weeks notice after the twelve period. On top of this they got the property information and dimensions wrong on the listing; adding a downstairs toilet that didn't exist! They confuse viewings and bookings, hence turning people down who want to view the property. She is at the end of her tether trying to get out of this contract. Don't use this agent. They are incompetent, lack any communication skills and behave like rogues when you try to leave.
1/5
TrustpilotSouthgate Branch
Southgate Branch, if I could give zero stars I would. They did not even send anyone round to the house when a viewer was coming. I had to show them round. Sometimes they told the client they would meet outside our house at the agreed time but would not show up. I use to see people wandering up and down the street and had to go out and ask them in. We were even told off for turning up at the office to speak with them being told we should have booked an appointment. Hopeless!!
1/5
TrustpilotStratford Branch have been useless
Stratford Branch have been useless, very charming agent valued the property and got me signed up and then it all went south from there. It took them almost 2 weeks to list the property, incl. put the board up on the wrong house. After just one week and 2 viewings they tried to bully me into reducing the price - I was extremely offended by the language they used and had to complain. Since then radio silence - no wonder house prices are falling. Going to rent with Openrent or sell it later with Strike for free - at least if I have to discount the house it costs me nothing to sell it. This is my first experience of high street agents for a long time and hopefully my last ever.
1/5
TrustpilotReally bad
I have rented a property with Bairstow Eves and I have stayed there for nearly 3 years. When I left not only that it took them more than 2 months to release the deposit but they have retained half of the initial deposit for some things that was damaged before I have rented the property. I know that the new tenant has moved in next day after we moved out and the new tenant has clean the garden for which Bairstow eves have retain 120£ from my deposit. The garden was left in the same state that we have taken. I am not saying that it took them 4 months to repair a main door that I couldn’t lock and I had to sleep at night with the door unlocked with a 4 years old child. I have also repainted all the house and repaired the garage and front door on my expense while I have lived there. When I have asked about the invoices for the money that they will retain for what they are saying that has been repaired they find different excuses not to provide them. So be careful when you renting with them as you won’t get the deposit back.
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