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Trusted Agent profile · Macclesfield
Edward Mellor Macclesfield reviews
4.0
★★★★★ Great
4 reviews across 1 platform
The Roylance Building Waters Green, Macclesfield, SK11 6LH
Edward Mellor's office in Macclesfield, at The Roylance Building Waters Green, is rated 4.0 out of 5 across 4 reviews on 1 platform, including 4 Google reviews rated 4.0. See how it compares with other estate agents in Macclesfield.
Two reviews of the Macclesfield office, starting with one that mentions Macclesfield. Shown as written, first names only.
★★★★★5/5
Google
Olivia and Steph have been amazing with the sale of my property in Macclesfield. Even in the pandemic they have worked so professionally I couldn’t recommend them enough , I will be using Edward Mellor again . Thank you for all your hard work Ella and Liam
Ella · 14 April 2021
★★★★★5/5
Google
I used Edward Mellor for the sale of my house and cannot fault the service I received.
From the start my agent came round and evaluated the house and explained everything about the selling process which resulted in him taking pictures and videos few days after.
The advertisement for my house looked fantastic and included a virtual tour which I think was the reason my house sold in just over a week!.
All throughout the sale I received updates with great communication on how things were progressing and even through these awkward and trying times of the pandemic everything went so well.
I dont usually do reviews but wanted to give people a genuine insite into the service I received.
Hats off to the staff at Edward Mellor and keep up the great work.
Ryan · 30 March 2021
Reviews
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
★★★★★1/5
Google
Awful. Speaking to them regarding my sale so stressful - when I did speak to them.
Never kept me updated, I had to chase constantly. I probably had a handful of calls off them in the space of the nearly 6 month process with updates. I even challenged them about the fact I was paying them to 'to progress the sale of your property in a swift and hassle-free manner' as stated on their website - I was told that 'actually, you pay us to sell your property which is what we have done, you need to speak to your Solicitor's for progress'
I found out myself that exchange was imminent through my Solicitor through my constant chasing, and then I got a call a week later from Edward Mellor to say that exchange was happening, which I obviously already knew.
The morning we completed, it was all communicated via my Solicitor and agent I was buying a house off. I then got a call a few hours after completion had happened to say I had completed(!!) - again I already knew this as I was in the process of collecting keys for my new house. They were quick enough to put their invoice into my Solicitor though....Surprise! I would not recommend at all.
Sandra · 30 March 2021
Agent replied · 5 July 2023
Good Morning Sandra,
Thank you for taking the time to review your concerns. Your feedback is extremely important to us. I have spoken to the sales team involved and would very much like to discuss this with you further. I am sorry for the lack of communication between ourselves and your solicitors. Unfortunately reviewing your file I can see that they were not very forthcoming with information. Once funds have cleared and the transaction has completed, the solicitor would usually contact us to confirm completion/key release. In this case, this did not happen, although they did communicate with you on the day. Stephanie (your sales progressor) had to chase this up, hence the late notification.
Best regards,
Suzanne Lee
Head of Estate Agency
★★★★★5/5
Google
I used Edward Mellor for the sale of my house and cannot fault the service I received.
From the start my agent came round and evaluated the house and explained everything about the selling process which resulted in him taking pictures and videos few days after.
The advertisement for my house looked fantastic and included a virtual tour which I think was the reason my house sold in just over a week!.
All throughout the sale I received updates with great communication on how things were progressing and even through these awkward and trying times of the pandemic everything went so well.
I dont usually do reviews but wanted to give people a genuine insite into the service I received.
Hats off to the staff at Edward Mellor and keep up the great work.
Ryan · 30 March 2021
Agent replied · 5 July 2023
Thank you for taking the time to leave us such a lovely five-star review, Ryan. We're so pleased to hear you're happy with the service provided by our Macclesfield team - we'll be sure to pass your feedback onto them.
Thank you for choosing us to sell your property and if there's anything we can help you with in the future, please do let us know. Best wishes, The EM Team
★★★★★5/5
Google
Olivia and Steph have been amazing with the sale of my property in Macclesfield. Even in the pandemic they have worked so professionally I couldn’t recommend them enough , I will be using Edward Mellor again . Thank you for all your hard work Ella and Liam
Ella · 14 April 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave us a lovely five-star review, Ella and Liam. We're so pleased to hear you're happy with the service provided by Olivia and Steph from our Macclesfield team - we'll be sure to pass your feedback onto them.
Thank you for choosing us to sell your property and if there's anything we can help you with in the future, please do let us know. Best wishes, The EM Team
★★★★★5/5
Google
Very efficient, thanks for all your help Steph
Chris · 14 April 2021
Agent replied · 20 June 2024
Thank you for your kind words, Chris! We're so pleased to see that you're happy with the service provided by Steph and the team at our Macclesfield branch - we'll be sure to pass your feedback onto them.
Thank you for choosing Edward Mellor and if there's anything we can help you with in the future, please do let us know. Best wishes, The EM Team
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Google