Linden West Lyneham reviews

★★★★★ 1/5

Trustpilot

A completely untrustworthy company - avoid!

We reserved a new flat with them and used an Assisted Move scheme to buy it, selling our old flat (via New Homes Group, Linden's affiliate company) to finance the purchase. They mismanaged the Assisted Move sale (led our buyer to believe they will be able to complete earlier than allowed by the construction schedule), which caused it to fell through. Then, instead of working with us on finding another buyer, they cancelled our reservation without telling us about it! (On the phone they were promising to come back to us with "solutions".) We have incurred legal expenses which are all for nought because of their incompetence in handling our sale. On top of that, after cancelling our reservation they didn't refund our reservation fee. Don't trust their words and don't trust them with your money.Dealing with them is also unpleasant because of the fact that some of the employees (in St Clements site office) are simply rude: they talk over you and raise their voice at you, apparently thinking that this will convince you to accept their point of view even if they're in the wrong. Pathetic.

Roman · 20 January 2019

★★★★★ 5/5

Trustpilot

Linden Montbray development

My partner and I have brought a Linden home on the Montbray, Roundswell development. We moved in a few weeks ago on 14th December so can't comment on any long term snagging issues. However the customer service that we have received from both Denise on the sales team and Stacey from the site team has been brilliant. Both have gone out of their way to get the house ready for us and help our move to run smoothly. We're very pleased with our house and the service we've received. As mentioned by a previous reviewer, there was no WiFi or phone line when we moved in. The fibre-optic cables had been laid by Linden and the wait was due to BT being busy on the run up to Christmas, so they therefore hadn't gotten around to sending Openreach out to connect them. This is hardly surprising being that we were amongst the first people to move in on a brand new phase of the development and was rectified by BT within a few days. It was hardly an issue and didn't hinder us in any way

Sian · 6 January 2019

★★★★★ 1/5

Trustpilot

Appalling sales people

Unlike the other reviews on here my issues were not with the house itself but with the sales people. Patronising, unsympathetic and cold are how I would describe the sales people. You might be good at your job but you definitely are not a people person. Being rushed through a home demonstration when it’s the only chance to see the property before buying it is appalling. It definitely appears like linden homes (Roundswell) just want your money and will sweep you under the carpet once they’ve got it. How can you sell a house when it isn’t finished and you can’t say when a landline or broadband will be installed “ I’ve done all I can” is your reasoning. How are you meant to communicate to the outside world? I think it’s disgusting.

Hannah · 17 December 2018

★★★★★ 5/5

Trustpilot

Bought a house on kirkleatham Green

Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.

Hannah · 20 July 2021

★★★★★ 1/5

Trustpilot

We moved in June to property in Truro…

We moved in June to property in Truro cornwall,we have contacted linden homes customer services so many times I’ve lost count , we have never signed are house of with them so here we are 5 months later still waiting are property has a problem with the gable end which has a gap between three to four inch between the sofet and wall , both house next to us are fine Further down the estate they have the same problem and one persons loft is full of flys , Trisha in customer has ever excuse in the book it’s getting boring I just want my house fixed .mr dormer

Charles · 27 November 2018

★★★★★ 1/5

Trustpilot

Don't buy a Linden property

My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.

Robert · 15 June 2022

★★★★★ 1/5

Trustpilot

Terrible service from Linden

Terrible service from Linden. Since purchasing a property with them 10 years ago I and other owners have had huge problems with the building, general build quality very poor. Faulty installed cladding, boilers, balconies and a lack of fire stopping within the building. The costs of cladding replacement has run into the Millions of pounds which Linden have so far been quite happy to let the leaseholders pay for through service charge demand. A complete lack of responsibility from Linden, they build sub standards buildings, sell them on and don’t care about the consequences, even when it comes to something as serious as safety, ie, balconies hanging of the building and no fire stopping measure between flats. Awful company, unethical, selfish and completely irresponsible. They shouldn’t be building a wall let alone dwellings for people to live in.

Nathan · 9 November 2018

★★★★★ 1/5

Trustpilot

Avoid like the plague

I havent been able to find a single positive point about the whole company.Bought from them in 2017, whilst still a building site. Agreed completion for June 2018. today 8th November 2018 it is still far from finished. We have just had it confirmed that it wont be finished until March 2020! 3 years after initial viewing.I moved onto a site with car parking available. Lindens have employed a ticketing scheme and issue tickets to any car on the site. Even though there are parking spaces on the site. Customer services cannot answer phones or emails (karen Day, Kate Mcghee). Builders regularly leaving rubbish outside front door. I have personally been verbally abused by contractors.There are heating and hot water issues weekly. Avoid like the plague. St Clements, east london.

My-name1 · 8 November 2018

★★★★★ 1/5

Trustpilot

The service is absolutely terrible

The service is absolutely terrible, bunch of crooks and 2 year warranty is worthless. Suppliers they choose and very shady and incompetent and cowboys, not a proper they can only do 9 to 5 if the best case, was left without a heating for a 2.5 weeks, they sent some cowboys to look at it with no tools and who appears to have no clue how to fix the issue. Now the claim all apparently is ok. Faulty boilers have been installed in many of the apartments.

Olena · 30 October 2018

★★★★★ 1/5

Trustpilot

Wish we never gave them our money

Wish we never gave them our money. We bought a property in March and it’s caused us so much stress. Customer service is a joke and it’s clear they do not care once they’ve got your money. Most of our serious snags have been left (until we complained higher up). We were moved out of our property because the floor was uneventful - we had to pay to stay elsewhere and then they didn’t pay us back fully. Don’t spend your money on a waste of space company that is linden homes.

Katie · 18 October 2018

★★★★★ 1/5

Trustpilot

Awful experience repeats of everybody…

Awful experience repeats of everybody else's entry on this site.Everybody should hold back 10% until snagging has been completed that might bring them to their senses. It is quite unbelievable how bad the house is ! There have been and remain so many faults, problems and evidence of very poor workmanship it would be impossible to list here. We asked questions before exchange and completion which were never answered. We emailed the sales manager and sales director but never had any responses ! The site team try very hard and in fairness have resolved some problems, however, the list continues to grow rather than shorten. We really hope things can be sorted soon.

CHRIS · 23 September 2018

★★★★★ 1/5

Trustpilot

I wouldn’t even give it a star

I wouldn’t even give it a star. The problems I have encountered since purchasing the home 2 years ago has been honestly diobolical. I get the odd snagging issues you might get with a new build, but I’ve had endless, the list is to long to write. The service and “customer after care” is laughable. Linden are cowboy builders! DONT BUY FROM THEM! We are also starting legal procedures. It’s good others are making a stand, yet sad to hear people are having to go down this route in order to get something done.Worst mistake I’ve made is purchasing a home from linden, let the reviews speak for them selves and save yourself the heartache

Lauren · 28 August 2018

★★★★★ 1/5

Trustpilot

CLASS ACTION NEEDED

Reading all these reviews.... this NEEDS A CLASS ACTION. I have been prevented from living in my brand new Linden Home since January 2016 well over 2.5 years now and have just been forced out of my second rental as the NHBC (the so called Buildmark Warranty provider) forced me into rent arrears when they refused to pay anymore rent in April this year. STILL I am paying a mortgage on a house Linden and the NHBC has prevented me from living in. They are despicable companies, corrupt and with no moral compass and their lawyers will continue to cover their backs regardless at what human cost.Linden are hell bent on trying to destroy me, simply because I dared to stand up to them. It has cost them more in legal costs than it would have done to "DO THE RIGHT THING" as per their Code of Conduct, such is their vendetta against me and their pure vindictiveness and utter contempt for their paying customers. Their arrogance beggars belief.

Yvette · 17 August 2018

★★★★★ 1/5

Trustpilot

Cowboy builder

What a typical cowboys builder company which one is after our money with rubbish customer service & poor quality 1. Paid upgrade in November 2017 still not delivered each time chasing it receiving empty promises and nothing happening2. On house demonstrations just before handing over key you can find patches of not painted wall.3. According to site manager house was cleared by cleaning company but you can find windows not washed as covered with paint; lamp shade covered with paint, marks on painted was as someone was using pen on them and more.Simply avoid them, as houses over prices and they after your money.Worst development site Hawkswood Development in Bicester

Sebastian · 8 August 2018

★★★★★ 1/5

Trustpilot

We saved ourselves and pulled out of…

We saved ourselves and pulled out of the sale at the last minute...1. Houses that were on the development that were more than a year old had terrible looking rust stains in the rendering, spreading from the balconies. When I asked, the sale person just said ' call customer service if it happens to your property'2. The houses carried at £40,000 premium over (better) second hand houses in the local area. Instant Negative equity anyone?3. The sales people were really brisk, pretty rude, and were trying to hustle us into completing before Christmas last year. Made me feel like not wanting to buy one of their properties.4. When we did pull out, not a word of acknowledgement from any of their staff. This re enforced what a wise decision this was.

Jonathan · 7 August 2018

★★★★★ 5/5

Trustpilot

Everybody has their experience and I…

Everybody has their experience and I wouldn't seek to cast doubt or comment on others here, this is just our story. All I would say is that we bought a new house on the Elmbank development and it has been nothing but a pleasure from start to finish. Yes of course there have been a few snags and stuff but all of these without exception have been remedied promptly and with great courtesy. Works here are ongoing and every effort is made to reduce the inconvenience to residents. We were very worried after reading all the experiences of others but thankfully we have been very happy

Mick · 20 July 2018

★★★★★ 1/5

Trustpilot

Bad doesn't even come close.....

Bad doesn't even come close to these life wreckers and if you think that your NHBC warranty will cover you, forget it. They are just as bad, if not worse. The policy is there to protect you but they are in bed with the builders (source: The Guardian) and they give them cash back from the money that they've indirectly taken from you for their worthless 10 year warranty which is built into the purchase price of the property. NHBC will then set their lawyers, Dentons, on you. Read the reviews and make your decision but if you buy a Linden Home beware. You will live to regret it and suffer the misery. Caveat Emptor !

Andy · 23 June 2018

★★★★★ 1/5

Trustpilot

It's a zero from me !

I would have given zero stars if it was possible, however it was not.My son bought a one bedroom apartment from Linden & has had various problems since the money was exchanged, which have been difficult or very near impossible to resolve. However, to add insult to injury, recently I collected an order from Ikea for my son & duly parked outside his apartment while we carried the Ikea desk top up to his first floor flat. Upon returning to my car I was surprised & just slightly annoyed to find that I had been issued with a parking ticket by a company called NSGL (£40 if paid within 14 days & £80 if not). I thought that this was obviously a mistake & that it would be easily resolved if I appealed to the common sense of both companies.....how wrong I was.NSGL advised that I could appeal but turned it down without taking into account the mitigating circumstances & upon asking Linden to intervene & have the ticket overturned, they spoke to the parking company & advised that the ticket had been issued correctly. What a shower of s**** !Please tread carefully when dealing with Linden as they will be all sweetness & light until they have your money & then, forget it.

Terence · 30 May 2018

★★★★★ 4/5

Trustpilot

Brought my new home at Bitton mill near…

Brought my new home at Bitton mill near Bristol, the 2 guys down sales were hard work but helpful when really needed. The site team were exceptional and we could not have been given any more assistance than what we got. Some of the trades need to realize that its is a home not a plot. for that reason I have given a 4 not a 5 but i would defiantly buy fro linden homes western again.

Miss · 9 January 2020

★★★★★ 1/5

Trustpilot

BAD WORKMANSHIP

I am a plumber and I have had the opportunity to work in new builds, and the experience I have have had with linden is shocking, I went to a new build, the new owners had called me out as all their toilets where blocked. After much investigation, linden had not connected soil pipes to the main drain under the house, this ment my customers had to move out with much stress. The general workman ship of these houses are nothing but shocking, and after reading these other reviews, I hope Linden don't sell another house until they sort there own house sorted! Linden please sort yourselfs out, and do the right thing for your customers!

Josh · 10 May 2018

★★★★★ 1/5

Trustpilot

Aborhent builder

Though the property looks nice and some superior materials and parts have been used, the standard of workmanship, quantity of snagging issues and professionalism of their after sales department is shockingly bad.We love the area and the development but every house in our new estate has had issues with Linden. Internally - we have had severe problems, sometime they can take 3/4 visits to rectify. External issues far outweigh any problems we've had within the house. The leadership team deflect and ignore the issues, blame everything and anyone else.My advise would be to tread carefully. We were mis-sold plenty of things and given assurances that were broken. Snag your house and keep on top of them. They strike me as a loathsome company, morally corrupt without any procedures to support consumers.

Hammers77 · 26 March 2018

★★★★★ 1/5

Trustpilot

Good homes / execrable customer service!

Linden probably build good homes, but their social responsibility and ethics stink!. I stayed in a new Linden development last year and damaged my classic car at night on an unmarked, unlit metal barrier which they had left sticking out into an unlit and narrow car parking access road. I wrote to them politely to invite them to pay for the repair (at £250), and supplied photographs of the damage, and they strung me along for four months before saying they 'can't' defray my expense. This could have been a much worse accident. Clearly, they couldn't care less unless I could assemble a viable case for the Crown Court!

G · 18 February 2018

★★★★★ 1/5

Trustpilot

Worst ever experience, avoid

Worst ever experience,1- first they let us move in once even the building mot ready.2-from first day lift is not working till now.3- flooring is came off .4- appliances was not given what we agree.5- boiler start making noise.6- paint start to came off.7- main door alighment problem.8- my car damaged due to thier building work.9- doesn't care of health and safty.10- water start leak under the flooring .In first month we start facing this problem not sure how this will go later .

Shahzad · 3 February 2018

★★★★★ 1/5

Trustpilot

Disgusting company that takes your money and turns its back on you

Customer Service and management are extremely difficult to get hold of and treat you like a piece of dirt.Roof leaked - took Linden 6 months to fix it after many threats from me to sue them and have them investigated by NHBC.Boiler incorrectly installed and deemed unsafe - Not in anyway interested in rectifying it and blaming it on me! as if I'd touch the boiler in any way! - GSR are now investigating them and they may have to audit every boiler they have ever installed!!! (fingers crossed)Went to sell the property - Ended up having to go to the managing director and threaten a financial ombudsman complaint as they refused to answer my solicitors simple questions to enable me to complete - they literally put the sale and purchase in jeopardy for weeks causing me huge amounts of stress!General don't care attitude - Whenever there was a snagging issue they were clueless and generally didn't care Confusion of responsibility - between Linden and the management company first port, each would blame issues on each other and refuse to do anything blaming it on each other, I ended up being in the middle of a blame game every time I had questions or issues with the propertyHead of customer services - when I raised a complaint about how I was being treated I managed to get hold of the HOCS who literally couldn't care any less and said it's not their issue (how do you get to be a Head of Customer Service and have the audacity to speak to a customer like that?) Most of the staff are like this.The apartment - They finish the apartment with some really nice high quality units in the bathroom and kitchen and it does feel premium however lots of unfinished grout and cracks around floor/wall/bathroom joining's - they use good quality products but poor quality contractor's/builders.Smoke detectors - All the smoke detectors in the building went off one day and would not turn off, they sent some lemon contractor round who removed all of the batteries, I called to say what happens if there is a fire in the building now and none of the smoke detectors are on?! it took them weeks to fix them and trust me they didn't care and weren't happy they had to do it. I've lost count of the amount of times I've had to threaten to send them a solicitors letter or go to the FOS/FCA.Put simply if you are considering buying a Linden home, don't let the higher quality of products in the home cloud your judgement just don't buy a home from them ever, especially if you plan on selling it as they will not comply with your solicitor to sell it!!!!

J7gti · 10 November 2017