Trusted Agent profile · Lymington
★★★★★
26 reviews across 2 platforms
24 Gosport Street, Lymington, SO41 9BE
Woolley and Wallis's office in Lymington, at 24 Gosport Street, is rated 3.3 out of 5 across 26 reviews on two platforms, including 8 Google reviews rated 4.0.
Every review we hold for the Lymington office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Experience with the team at Woolley and Wallis, Romsey
We moved a short time ago from south west London to the village of Michelmersh. The house we were interested in was being marketed by Woolley and Wallis in Romsey. We found, from the outset, the team in Romsey including Dougal, Ben and Natalie to be extremely helpful, attentive and responsive to our queries. On agreeing the purchase they continued to assist and offer their support in any way possible.
5/5
TrustpilotHelpful and professional
Wooley and Wallis were marketing a bungalow that was of interest to us. From the point of submitting our offer, through to completion of our purchase, their staff were responsive and helpful in dealing with a number of potential barriers to our purchase, in particular Natalie Jones whose advice and timely responses helped us steer our purchase through to its conclusion.
1/5
TrustpilotAwful
Awful, do not deal with this company. Underhand, deceitful, untrustworthy and lack integrity. Poor service from start to finish, constantly trying to fob you off, often blaming the other parties involved for time delays when in fact it is the incompetence of their own staff. Managers blaming staff inexperience for mistakes, poor communication. If they do communicate with you they are often not telling the truth. Buyers and sellers be aware! They have one star reviews for a reason!
5/5
GoogleCan't recommend them enough! As first time buyers we didn't have much knowledge of the process and what's expected and I have to say, it's so refreshing to for someone to be so patient and kind about having to explain pretty much everything to us and not to be made to feel like an idiot! Emma has been amazing, professional and very personable. We would like to say a huge thank you 😊
5/5
GoogleI cannot recommend Emma at Woolley and Wallis highly enough! From our very first meeting, her professionalism and dedication were evident. Emma took the time to fully understand our objectives and preferences, and her guidance on the local market, along with her realistic and achievable valuation, was truly impressive. It was clear that Emma and the team at Woolley and Wallis possess exceptional expertise in managing the entire buying and selling process. Emma’s communication was always prompt and clear, transforming what can often be a stressful experience into a seamless and enjoyable one. The Woolley and Wallis team went above and beyond to ensure that every detail was meticulously handled. If you’re seeking an estate agent who genuinely cares about their clients and delivers outstanding results, look no further!
5/5
TrustpilotI recently bought a property through…
I recently bought a property through Rupert at the W-W Salisbury office and have to say that despite there being lots of obstacles and delays in the conveyancing process Rupert kept in regular contact with me and both solicitors and kept the whole process on track. Thank you so much for all your efforts and patience. I'm now very happy in my new home.
5/5
TrustpilotA PLEASENT EXPERIENCE
I decided to downsize so, a big thank you to Romsey W&W who handled the selling and Salisbury W&W the purchase, both transaction went through without a hitch. Richard of the Salisbury branch was especially helpful in answering all my emials however trivial.
1/5
TrustpilotDisgraceful Service - Left Us Facing Homelessness
I am beyond appalled by the treatment we received from Woolley & Wallis. We were in the process of securing a property through their lettings department, having been assured by one of their agents that we would be kept updated on any competing interest. We ceased all other enquiries based on their word and even began negotiating furniture arrangements for the property, believing we were the primary candidates.
5/5
TrustpilotMegan was super helpful and quick to…
Megan was super helpful and quick to respond through the whole process. I live in the United States and she helped me navigate ways to get my item securely. They were great to work with!
1/5
TrustpilotUnhelpful with no communication
Probably the most unhelpful estate agent we have ever attempted to deal with as buyers (£2 million budget). Telephone calls not returned, e mails unanswered and no knowledge about the houses they are selling. Why anyone would give them their house to sell is beyond me? I'm amazed that the Ringwood office sells any houses..
1/5
TrustpilotWoolley and Wallis mispresented a lot in their catalogue
Woolley and Wallis presented a lot in the auction catalogue as follows: ""Thebes a modern Daum pate de verre glass vase, cast with two swan head handles, graduated blue glass, with eyes highlighted in gilt, in original presentation box, etched Daum France to base, 30cm. high". The pictures shown showed an apparently perfect vase. I bought it and when it arrived, it appeared to have a nasty chip off one foot of 1 cm of which no mentioning was made. Upon my complaint that other auction houses I know would have made mention of that chip and would even have shown a photo of it, the only reply was that the chip was mentioned in a status report that I oght to have requested. Nothing in the description or the photos contained any clue that would give a reason to ask a status report in this case. I certainly would have asked for a status report had the chip been mentioned in the description. I feel to have been been misled. Woolley and Wallis used a trick of the trade that an auction house of standing would not have pulled on customers. My complaint was met with simple reference to the status report which did mention the chip. The ethics standard at Woolly and Wallis in my opinion is below par and I warn future buyers not to believe what is said in their catalogue. Always ask for a status report or rather not do business with this firm.
1/5
TrustpilotAbsolutely no communication and updates…
Absolutely no communication and updates on applications for there lettings.constantly chasing them for updates only to find the property let
1/5
TrustpilotDo not trust this company for your RICS…
Do not trust this company for your RICS L3 pre-purchase survey for a high value property.
5/5
TrustpilotProfessional, reliable, helpful
I have recently completed on the sale of my property. It took a long time with various complications. Through this, at times, fraught process, Toby and Simon have been extremely helpful and always professional and I was very grateful for their support. They have been working very hard throughout the pandemic, and I would not hesitate to use them again and thoroughly recommend.
5/5
TrustpilotPersonal service - understood client 100%
Personal service, good open communication, and ability to deal quickly and responsively in a different marketplace, where everyone needs to be more realistic about price. Achieved a good sale and completed within two months, using an excellent solicitor also recommended by this agent.
5/5
TrustpilotFantastic team to work with and…
Fantastic team to work with and provided a great experience living in a home in Salisbury! We recently moved from a house let by Woolley and Wallis that was home for our family of 6 for the last two years. It was the perfect place for our family and having a good property manager made all of the difference.
1/5
TrustpilotToxic
Toxic, bullying culture, why would you trust these people with your biggest asset when they cant even look after their own staff, appalling company...avoid.
1/5
GoogleLike any other estate agent, pushy and money grabbing, I couldn't sell for a year after they had viewed the property without having to pay them a very large slice, beware
5/5
Trustpilot5 star review for Woolley & Wallis Ringwood
5/5
GoogleVery professional job of marketing my property in Milford on Sea, a well constructed brochure, allied with professional and informed staff.
5/5
GoogleExcellent kind helpful people x .thankyou so much for your help .
1/5
TrustpilotWoolley and Wallis Estate Letting…
Woolley and Wallis Estate Letting Agents Salisbury:
1/5
TrustpilotReal bad auction
Rating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Woolley and Wallis's Lymington office has 26 reviews across two platforms: 8 on Google, 18 on Trustpilot (across the whole business).
Woolley and Wallis Lymington is rated 3.3 out of 5 across all 26 reviews, and 4.0 out of 5 on Google from 8 reviews.
Woolley and Wallis Lymington, 24 Gosport Street, Lymington, SO41 9BE.
