Every review we hold for the Lymington office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotVery biased towards the landlord
Very biased towards the landlord. Tenants please avoid if you want your deposit back as they would report issues at checkout that would be there at checkin. Last week I received an end of tenancy report which state issues which were present when my tenancy started. Since I've been taken advantage of many a times by rogue estate agents and I've learned my lesson so I made detailed recordings of the property at the start & end of the tenancy where I cover each and every inch of the property. I just emailed them one of the video and took screenshots from other videos that show that the issues were there beforehand. I did email Amy earlier that these were present at checkin but instead of checking the records she is going ahead to get repair quotes & ask for deductions from my deposit. I will leave as many negative reviews as I can! even register www. avoid-johndwood. com so innocent people can avoid getting ripped off.
Sohrab · 7 October 2019
★★★★★ 5/5
TrustpilotExceptional service from Rupert and Ellie
Rupert Simmonds and Ellie Bowers at John D Wood in Notting Hill Gate are both absolutely exceptional agents. My husband and I have, as landlords, had dealings with many agents in London but Rupert and Ellie are head and shoulders above all agents we have interacted with. Their attention to detail, knowledge and amazing and caring customer service is in a class of its own. They are both a massive credit to John D Woods. Malini Kamerkar
Malini · 30 September 2020
★★★★★ 1/5
TrustpilotDo not use- worst experience ever
Do not use- worst experience ever. None of them know what they are doing or how to communicate with each other or me as the customer. Dreadful dreadful service , no service.
Camilla · 1 November 2024
★★★★★ 5/5
GoogleGreat service and friendly staff with a can-do attitude. Would highly recommend
Kimberly · 25 March 2024
Agent replied · 21 June 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleWe recently sold thanks largely to Adam Darbyshire who stepped up to the mark when others were less than dynamic, possibly casual. Communication and negotiating skills were lacking, when trying to drive the deal forward. They are lucky to earn such a generous fee.
Pete · 22 June 2020
Agent replied · 21 June 2024
Thank you for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott
★★★★★ 2/5
TrustpilotAsked you for a good review and their job done
They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed
EOInLDN · 26 April 2023
Agent replied · 13 June 2024
We're sorry to hear your experience did not go as expected. We take our customer service very seriously and would appreciate you contacting us on hq@johndwood.co.uk so that we can investigate further.
★★★★★ 1/5
TrustpilotTerrible experience, Not professionals!!
Terrible experience.They are unprofessional and unreliable.. Contacted agency and fixed a time view property in Headington, Oxford. I went and waited near the property and no one turned up. After 20-25 mins I called them again and they were saying let is already agreed on that property. They had no courtesy to inform me and the viewing schedule was not even in their dairy!! I would not recommend this agency.
Suraj · 12 October 2021
★★★★★ 1/5
TrustpilotJohn D Wood Richmond Branch Lettings and Property…
John D Wood Lettings and Property Management Richmond Branch, are extremely unprofessional and constantly lying. They fail to manage properties, and never accept any accountability for their constant service failure. Stay away!
Charlotte · 2 October 2024
★★★★★ 5/5
GoogleWe rented a property through John D Wood in Lymington for a year and six months. I could not recommend them highly enough.
They are a very professional and responsive Lettings team who were always available for any queries or issues that arose.
Ryan · 22 June 2020
Agent replied · 21 June 2024
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
★★★★★ 1/5
TrustpilotJohn D Wood Richmond Branch Lettings…
John D Wood Richmond Branch Lettings and Property…
Adil · 30 July 2025
★★★★★ 1/5
Trustpilotno deposit back after 10 weeks
no deposit back after 10 weeksI rented from John D Wood for 2 years. They were unbelievably incompetent and non-responsive for the entire tenure. now I have to ring them every week to try to get my deposit back.
William · 19 May 2024
★★★★★ 5/5
GoogleI rent a property through John D Wood. I had an issue with the garage door opening mechanism. Telephoned the Lymington office and spoke with Bonnie. She apologised for the problem we were facing and assured me it would be dealt with immediately. Mainly because we were suffering with extreme wet weather and I was concerned with the amount of rain water and the garage being insecure. Sure enough, the following morning the garage was fixed! Excellent service and a lovely member of staff. Thank you.
Jon · 23 June 2016
★★★★★ 5/5
TrustpilotThe perfect solution
The Lymington office lettings-department provided the perfect solution to our fixed-term renting requirement. Special thanks to Conor for his quick efficient and friendly service.
Peter · 28 October 2020
★★★★★ 1/5
Trustpilotincredibly unprofessional
2 times they have been to appraise my house and i never hear anything back.
Farhan · 23 April 2025
★★★★★ 1/5
TrustpilotThey will make you chase your own money.
Expect this company to be totally negligent returning your deposit (even if your landlord agreed for this to be released). They will make you chase your own money for weeks after you moved out, an absolute nightmare.
Daniel · 27 April 2021
Agent replied · 13 June 2024
Dear Daniel Ambrus, we are sorry to hear you were not satisfied. If you wish to share any further comments about your experience, please do email us on hq@johndwood.co.uk. Kind regards, John D Wood & Co.
★★★★★ 1/5
TrustpilotCondescending, unprofessional and slow
Avoid this company at all costs!!!
Simon · 23 July 2025
★★★★★ 1/5
TrustpilotThe worst agent service I have ever…
The worst agent service I have ever seen in my life. We have been dealing with them for more than a year. We wrote a letter to them complaining and nothing was ever done. They delegate their work to everyone, they just pretend they work. Never hire them.
Bianca · 7 September 2023
★★★★★ 5/5
TrustpilotJ D Wood did a fantatic job helping us…
J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.
Maxyboy · 18 April 2023
★★★★★ 5/5
TrustpilotToby Nalder at the Earl’s Court office…
Toby Nalder at the Earl’s Court office was extremely helpful and professional, making sure I always was informed of any new property and handling any request swiftly.
Belinda · 20 October 2024
★★★★★ 5/5
GoogleFriendly, efficient service. The agents were always helpful when I 'phoned to ask questions prior to renting the property. Kat Mitchell showed me around the properties which I had shortlisted. She could not have been more understanding of our needs and has really worked to accommodate these. The agents were also excellent when working at a geographical distance prior to the move. Since our move the kindness and professionalism has continued. Excellent all round service. Highly recommended.
Eliska · 24 June 2015
★★★★★ 1/5
TrustpilotAttached marketing banner to my property without consent
This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.
CB · 6 May 2023
Agent replied · 13 June 2024
Thank you for getting in touch and letting us know. Could you please email further details to marketing@johndwood.co.uk so we can investigate.
★★★★★ 5/5
TrustpilotNadia - An Excellent Agent (John D Wood) To Deal With
Nadia, at John D Wood, was an excellent communicator and frank about the flat, the market and clients. She was obviously knowledgeable about the product, prompt in placing the flat in the market and with viewings. I really would like to give Nadia, at John D Wood the opportunity to rent this flat for me when it becomes vacant again - I really valued and will value Nadia's approach.
Nitin · 25 September 2020
★★★★★ 1/5
TrustpilotRENTERS BEWARE
RENTERS BEWARE John D Wood is a very deceitful company. They are withholding my rental deposit after nearly 4 week’s without a satisfactory explanation. They have ignored all requests and constantly lie to me. RENTERS BEWARE
Lucy · 13 April 2024
★★★★★ 5/5
TrustpilotHad a really good experience
Had a really good experience! Ellie Bowers the estate agent I was in contact with was very nice, efficient... She showed me a few properties and really into consideration what I liked and did not liked and found me the ideal flat. Her approach was not as salesy as can be with some other estate agents. Feels like she really cares about her customers. I would highly recommend.
Maxime · 7 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
