Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRude, arrogant and incompetent morons for estate agents!!! Find someone else to deal with in Ludlow.
Terrible experience with McCartneys on the lettings side. There's been no end to issues with the property!! It takes DAYS for anyone to be sent out to do repairs on a property that is already rammed full of issues!!!!! When you do get through to them you're spoken to with utter contempt with a total disregard to the seriousness of the situation!! I should name names then you'll all know who to STAY AWAY from!!!
Britgirl · 28 August 2025
★★★★★ 1/5
GoogleTerrible experience with McCartneys on the lettings side. There's been no end to issues with the property!! It takes DAYS for anyone to be sent out to do repairs on a property that is already rammed full of issues. When you do get through to them you're spoken to with utter contempt with a total disregard to the seriousness of the situation!! Appalling behaviour from McCartneys in Ludlow!!!!
Find another agent.
Britgirl · 2 September 2025
★★★★★ 1/5
TrustpilotUnprofessional and total lack of…
Unprofessional and total lack of interest and commitment to sell despite being a cash buyer. No one followed up on viewings to discuss the properties, apart from sending a form through to be completed. If I was trying to sell a property I would certainly not recommend going through this agent.
Ti · 27 October 2025
★★★★★ 1/5
TrustpilotUnprofessional lettings department
Unprofessional lettings department, had verbal agreement accepted by landlords (should have got it in writing) only to find out they were still showing people around the property, then tried to make out we hadn’t contacted them to accept the the agreement even though we had rang and sent several emails confirming we wanted the property. We had call logs and emails to prove we had! We have since found a lovely estate agent that has bent over backwards to help us, showing us that not all estate agents behave this way. Would not recommend to others to use them and definitely will never be using them again.
EDWARDS · 27 May 2024
★★★★★ 1/5
GoogleWe were about to make an offer on a property when we discovered the agent had listed it for £75,000 less than the asking price. It was advertised for £375,000 in the window. The agent told us that the details she gave us were incorrect - the price on these was £450,000, the price in the window was the correct one. We viewed the property twice and were shown around by the owners. The agent refused to consider any offer we were going to make, she said it would be too low.
Rachel · 25 March 2024
★★★★★ 1/5
GoogleI was going to use them to sell my property. However the level of service i received in order to get a RICS valuation. Incorrect timescales. No communication, absolutely awful service. Would not use again or recommend. I even called the … More
Chris · 17 August 2025
★★★★★ 1/5
TrustpilotLie and rip off disabled people
Absolute con artists! Followed tenancy to the letter, followed all advice given by them and still trying to rip off a disabled man and his family. Both them and landlord broke tenancy the whole time and didn't care one bit. Left us homeless and actively still trying to con us out of our deposit despite doing exactly what they told us. Disgusting,lying company that thinks they can do what they want, break the rules and contracts and get way with it. Reported to obundsman and will be giving both them and the deposit protection scheme all our evidence including of the disrepair we were left to live in despite always paying full rent and not having any use of the garden. I was also injured due to the disrepair and both themselves and landlord refused any details regarding the landlords insurance
Paul · 17 February 2024
★★★★★ 1/5
GoogleWe were about to make an offer on a property when we discovered the agent had listed it for £75,000 less than the asking price. It was advertised for £375,000 in the window. The agent told us that the details she gave us were incorrect - the price on these was £450,000, the price in the window was the correct one. We viewed the property twice and were shown around by the owners. The agent refused to consider any offer we were going to make, she said it would be too low.
Rachel · 20 December 2023
★★★★★ 1/5
TrustpilotMisleading experience
We were about to make an offer on a property when we discovered the agent had listed it for £75,000 less than the asking price. It was advertised for £375,000 in the window. The agent told us that the details she gave us were incorrect - the price on these was £450,000, the price in the window was the correct one. We viewed the property twice and were shown around by the owners. The agent refused to consider any offer we were going to make, she said it would be too low.
Rachel · 11 December 2023
★★★★★ 1/5
GoogleI rang mccartneys 4 times and no answer, I then decided to leave a message on there answering machine for them to call me back ,,, no call back !!!!so I rang again and spoke to them regarding viewing one of there properties, nearly two weeks later I’m still waiting for them to call me regarding viewing the property,,,, there attitude was not good when I managed to get through to them and there service is a joke ,, I’m still waiting to view the property,, thank god it’s not my property there selling. I’ve now emailed them for a director to call me,,, guess what?????? I’m still waiting. This agent is a joke.totally unprofessional.NegativeResponsiveness, Professionalism
Nigel · 18 June 2022
★★★★★ 1/5
GoogleAbsolutely shocking customer service from the commercial side of the Ludlow office, am now into several days of calls and emails with bo one taking responsibility for issues, am afraid I would certainly not recommend this office for letting a property
Amanda · 26 October 2024
★★★★★ 5/5
GoogleFriendly and professional service throughout the process of selling my house. Special mention to Kate.
IAN · 26 March 2023
★★★★★ 1/5
TrustpilotEstate Agent that advertising prices…
Estate Agent that advertising prices that when offers are made turns out not to be what the vendor wants at all. It wastes your time and disappoints you when they could have been honest from the start. Estate Agents and straight talking are not things you put together. Work with them at your peril!
ANDREW · 9 June 2023
★★★★★ 1/5
GoogleCalled with an enquiry for a friend and the lettings officer was so rude and arrogant. Ended the phone on her in the end
Kacey · 27 August 2024
★★★★★ 1/5
TrustpilotAppalling
An appalling company to buy through - disingenuous and unethical.
J · 27 November 2024
★★★★★ 1/5
GoogleCan never get viewing with this lot
John · 29 May 2024
★★★★★ 1/5
GoogleCalled to view houses not returned messages
Jo · 25 March 2024
★★★★★ 5/5
GoogleSo helpfully and so friendly staff thank you
Fırat · 26 March 2023
★★★★★ 2/5
TrustpilotBuying a house blindfolded
If you want a blindfolded way to start you new house experience just buy one through this company.
Mark · 14 December 2021
★★★★★ 3/5
GoogleQuick at getting you in to a new place. Staff are indifferent and not very friendly at all.
Adrienne · 19 June 2019
★★★★★ 5/5
GoogleRating only, no written review.
Michael · 25 March 2024
★★★★★ 5/5
GoogleVery helpful!
CS · 26 March 2023
★★★★★ 4/5
GoogleSo far so good.
Nick · 18 June 2022
★★★★★ 4/5
GoogleRating only, no written review.
Alison · 26 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
