Trusted Agent profile
★★★★★
11 reviews across 1 platform
16-17 High Street, Ludlow SY8 1BS
Fine and Country's Ludlow office at 16-17 High Street is rated 1.8 out of 5 across 11 reviews on 1 platform. The 11 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
5/5
TrustpilotThe G.O.A.T
We have known Richard Close for many years and, in various roles, he has acted for us on property sales and helped guide us through some particularly tricky purchasing processes. His knowledge, professionalism and ability to navigate the ups and downs of property transactions have always been exceptional.
1/5
TrustpilotUnprofessional and total lack of…
Unprofessional and total lack of interest and commitment to sell despite being a cash buyer. No one followed up on viewings to discuss the properties, apart from sending a form through to be completed. If I was trying to sell a property I would certainly not recommend going through this agent.
1/5
TrustpilotExtremely rude and condescending…
Extremely rude and condescending letting staff named Leila
1/5
TrustpilotUnprofessional lettings department
Unprofessional lettings department, had verbal agreement accepted by landlords (should have got it in writing) only to find out they were still showing people around the property, then tried to make out we hadn’t contacted them to accept the the agreement even though we had rang and sent several emails confirming we wanted the property. We had call logs and emails to prove we had! We have since found a lovely estate agent that has bent over backwards to help us, showing us that not all estate agents behave this way. Would not recommend to others to use them and definitely will never be using them again.
1/5
TrustpilotLie and rip off disabled people
Absolute con artists! Followed tenancy to the letter, followed all advice given by them and still trying to rip off a disabled man and his family. Both them and landlord broke tenancy the whole time and didn't care one bit. Left us homeless and actively still trying to con us out of our deposit despite doing exactly what they told us. Disgusting,lying company that thinks they can do what they want, break the rules and contracts and get way with it. Reported to obundsman and will be giving both them and the deposit protection scheme all our evidence including of the disrepair we were left to live in despite always paying full rent and not having any use of the garden. I was also injured due to the disrepair and both themselves and landlord refused any details regarding the landlords insurance
1/5
TrustpilotMisleading experience
We were about to make an offer on a property when we discovered the agent had listed it for £75,000 less than the asking price. It was advertised for £375,000 in the window. The agent told us that the details she gave us were incorrect - the price on these was £450,000, the price in the window was the correct one. We viewed the property twice and were shown around by the owners. The agent refused to consider any offer we were going to make, she said it would be too low.
5/5
TrustpilotExcellent professional service
We recently dealt with the Newtown Office whilst selling a property.
1/5
TrustpilotEstate Agent that advertising prices…
Estate Agent that advertising prices that when offers are made turns out not to be what the vendor wants at all. It wastes your time and disappoints you when they could have been honest from the start. Estate Agents and straight talking are not things you put together. Work with them at your peril!
1/5
TrustpilotAppalling
An appalling company to buy through - disingenuous and unethical.
1/5
TrustpilotRude Unhelpful Staff.
Unhelpful Staff.
2/5
TrustpilotBuying a house blindfolded
If you want a blindfolded way to start you new house experience just buy one through this company.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fine and Country's Ludlow office has 11 reviews across 1 platform: 11 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Fine and Country is rated 1.8 out of 5 across all 11 reviews, checked 9 October 2026.
Fine and Country, 16-17 High Street, Ludlow SY8 1BS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.