5/5
TrustpilotProfessional and helpful service
The service we have received so far from everyone has been excellent and the process has been smooth. Thanks Danielle!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
Trusted Agent profile · Ludlow
Crest Nicholson Ludlow reviews
★★★★★
1,390 reviews across 2 platforms
Green, Offthe A49, Ludlow, SY8 1LS
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Ludlow, at Green, is rated 4.0 out of 5 across 1,390 reviews on two platforms, including 5 Google reviews rated 4.2.
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Reviews
Every review we hold for the Ludlow office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThey are liars
They are liars. They told me there was no housing association houses on this development. There is, the police are there twice a week at least, and still nothing is done about the housing association tenants that cause mayhem in this development. The house has had several problems that have been sorted, that’s why they get one star and not zero stars.
5/5
TrustpilotEverything was laid out and explained…
Everything was laid out and explained very clearly.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
4/5
TrustpilotWe've seen lovely properties
We've seen lovely properties, we were shown by a very nice lady who gave us all the details we want to know. She was so nice to show a bigger property which will suit our needs better.
Agent replied · 23 December 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotAs first time buyers we needed a…
As first time buyers we needed a knowledgeable and friendly sales executive to talk us through the process. That’s exactly what we got from Rebecca and Clare. They were extremely thorough and provided enough information for us to make an informed decision. Customer service was second to none. Thank you very much for all your help.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, Rebecca and Clare will be delighted to hear your comments.
4/5
TrustpilotPart exchange on our house made the…
Part exchange on our house made the move as smooth as possible. The after care service has been incredible. Snags all completed in a timely manor and the site team have been really helpful.
Agent replied · 23 December 2024
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
1/5
TrustpilotThe state that Crest have left the main…
The state that Crest have left the main road through the development in is disgraceful. The mess has left damage to my car and 2 tyres.
Agent replied · 23 December 2024
Good afternoon Laura, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
1/5
TrustpilotAppalling customer service
I have been trying to get my ventilation system fixed for six months . I am under a two year warranty and you continue to ignore by me . Absolute shambles. Your customer service agents are asleep
Agent replied · 16 June 2024
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotCrest don’t care
Crest don’t care. No response from our emails and calls. What is going on with crest, don’t buy their Homes they do not care. Thinking of getting a group of owners together and suing this builder. UPDATE 7th march Still no communication
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotHighlands Park Henley
Have just completed on a new Crest Nicholson home in Henley. The sales staff were absolutely brilliant from beginning to end and nothing has been too much trouble for the site team. Overall, a much better experience than previous new builds we have bought. Would highly recommend Highlands Park and Crest Nicholson to anyone considering a new build purchase.
4/5
TrustpilotThe staff Samantha is very patient to…
The staff Samantha is very patient to answer and explain my questions. She is very helpful.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review, the team will be delighted to hear your comments.
5/5
TrustpilotMany Thanks Maria
Thank you Maria for giving details of the Plot. Appreciate your support.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotTop Team at Henley Gate
The most stressful transaction that one can make is buying a new home. However the team at Henley Gate has made the process to date stress free. Every step of the way I feel in control of the process because the team communicate with me in a timely manner. The systems in place for the purchase are top drawer, well done Crest Nicholson.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
1/5
TrustpilotNo Communication, No Integrity and No Responsibility
The build was delayed by 6 months with no communication.We then moved in and are constantly having to chase to get the snagging done. If you want to work full time chasing a company who do not care if your house is safe then go ahead. If not stay well clear.
Agent replied · 12 June 2024
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotPotters Grange Ashby
We’ve recently purchased a house at Potters Grange in Ashby and have had a fantastic experience so far. Total support and help from the beginning! I have had many questions before and after placing our deposit and the team could not have been more helpful! I’m really happy with how quickly they respond to me, and how keen they seem to help!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
4/5
TrustpilotLudlow Green
The young lady gave us a very good experience and showed us two properties and took us around the development. This has given us a lot to think about.
Agent replied · 23 December 2024
Good morning Janet, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received from the team at Ludlow Green.
1/5
TrustpilotApaling customer service and aftercare
Apaling customer service and aftercare. Once they sold the place- they don’t care anymore. They would only fix the minor snagging issues however the major problems that are more expensive - they would not touch. Involved NHBC now. Management is just hiding behind the emails and would not even speak to residents. The properties are over marketed for what they are
4/5
TrustpilotI had a good experience dealing with…
I had a good experience dealing with Crest Nicholson. The entire process was easy, straightforward, and hassle-free. What impressed me most was the excellent deal they offered, along with their appealing incentives. I highly recommend Crest Nicholson for their commitment to making home buying a seamless and rewarding journey."
Agent replied · 12 June 2024
Thank you for taking the time to share your experience.
5/5
TrustpilotUnion Place
The team here gave me and my partner an excellent insight into what’s available to us at first time buyers, what fits our budget and we’re very accommodating in letting us have a look around at the homes we were interested in and were very friendly!
Agent replied · 12 June 2024
Thank you for sharing your experience.
5/5
TrustpilotUnion Place Monskmoor
Sam & Becky have been very helpful during the buying process, from our initial enquiry up until the reservation of our new home - we can’t wait for our new house! They guided us through the process and have been very knowledgable, honest and helpful and have always been there to answer any of our questions in person, on the phone or via email.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
5/5
TrustpilotThere is alot of paper work and I did…
There is alot of paper work and I did come away quite confused other than that really helpful
Agent replied · 12 June 2024
Thank you for taking the time to leave a review.
5/5
TrustpilotLucy was and till now very helpful and…
Lucy was and till now very helpful and understanding. She is a very good at her job.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review, Lucy will be delighted to hear your comments.
5/5
TrustpilotSarah at Potters Grange has been most…
Sarah at Potters Grange has been most helpful, always provides a happy and friendly service.
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that Sarah provided such a positive home-buying experience for you.
5/5
TrustpilotProfessional and supportive service
We are in the early stages of our house buying journey but so far Crest Nicolson have offered great service and support guiding us through the process with ease despite a few initial hiccups. They have proved to be both extremely professional and friendly and we are delighted we chose them to buy our first home from. Thank you to all the team!
Agent replied · 12 June 2024
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
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