Lovell Ludgershall reviews

★★★★★ 5/5

Trustpilot

All Saints Green, Stradbroke

Thank you to Mandy at All Saints Green for her help and assistance in showing us around the property and providing all the information we needed to enable our decision to buy, and to Matt for dealing with the reservation process efficiently and smoothly. The whole process so far has been dealt with very professionally, with good communications and a willingness to assist wherever possible.

David · 27 May 2024

★★★★★ 1/5

Trustpilot

Great sales team - shame on the after sales approach

Update- Now a year on and still chasing to get things fixed.chasing to get things fixed for over 2 years!!!!!!Bought lovell house in July 2020 the buying process was simple and sales team beyond fantastic given it was through the start of the pandemic as well but very well managed.Once the building and sales team moved off site it has all gone downhill. I have an initial snagging list which has been with lovell customer services for over 14 months. I have chased multiple times via email and phone to be told we are following up on it. Today I was told "they are starting to get through the list". It is beyond a joke given that some are simple fixes- kitchen doors, temperature of water for bath. There is NO customer service as there is no apology or plan forward for when everything will be fixed. Coming up to 2 years in the house and Lovell better not say 2 years now it's not under warranty - after chasing them for 14 months!

Marie · 12 June 2023

★★★★★ 1/5

Trustpilot

After service is bad and the handwork is even worse.

When we dealing with Lovell everything was smooth and with prompt reply. After we moved in, everything is going downhill.I have a report from the snagger there are 209snags found. I have sent back to Lovell and ask them to fix, the contractor came whenever then want to sometime they missed the day that they asked to come.And the things that they fix get even worse than they don’t come to fix.We have paid for upgrade the sink then gave us the wrong one, they came to change but the extra pipe under the sink they just leave it there! That was really non-sense and they don’t install the board back!What I mean is the after service is bad, and the handwork of the Lovell even worse.

Georgie · 11 June 2023

★★★★★ 5/5

Trustpilot

Jordan and Rob came to do the snagging…

Jordan and Rob came to do the snagging jobs on my new build flat. They were friendly and knowledgable, talking us through the process of the jobs that they were undertaking. The jobs they carried out were of a high standard and efficient. They are a credit to Lovell.

Kerry · 20 May 2026

★★★★★ 5/5

Trustpilot

Good service on the reservation

Jade was very helpful. We had many questions about purchasing the house. She clearly explained all the details of the reserved plot at Spinner Quarter. And then she gave us a lot of information, helping me make decisions about the process of my reservation and the upgrade items. We really appreciate her enhancing our confidence to buy the house. We desire the coming day of house completion. We are very satisfied with the service of Lovell Home.

Man · 22 August 2023

★★★★★ 1/5

Trustpilot

Hopton bowlers green- Garden does not drain

Hopton bowlers green- Garden is not completed to standard and has no top soil and Lovell have not had any of the building rubble broken up. Our garden remains boggy for a long time after rain making it unuseable. Neighbours have the same issue but get nothing from Lovell. They are pushing it out to several companies who clearly do not have domain over the treatment of the rubble. We cannot plant anything due to the lack of top soil and now the rubble has dried our garden is full of sunken areas. Great service until we completed the NHBC survey but since has really become poor.

Josh · 21 May 2023

★★★★★ 5/5

Trustpilot

Jordan (Decorator) at Hopton.

Jordan (Decorator) at Hopton.A credit to Lovell Homes. Very methodical in his work, takes pride in everything he does. Very friendly and polite. Transformed our living room after moving in and noticing extremely poor areas of plaster! Jordan ensures care is taken to protect and cover all furniture and flooring when sanding and painting and always cleans up after. Would highly recommend Jordan!

Reece · 7 June 2024

★★★★★ 5/5

Trustpilot

Accommodating, friendly and professional

Mandy has been very friendly and open to any questions we’ve had. We’ve not felt pushed into anything at any point and communications have been the right balance of professional and friendly. Mandy has been very accommodating. We look forward to the next stage of acquiring our new home, feeling confident our questions will be addressed along the way.

Jen · 3 August 2024

★★★★★ 5/5

Trustpilot

Sycamores Kirkella Super Sharon

Sharon at the Sales Office in Kirkella has been fantastic and Extremely patient with us.Her customer service has been outstanding and a pleasure to deal withShe is always available with a friendly smile and has gone the extra mile numerous times through this process like staying very late over and over again to discuss things with us and never rushing anything with my wife, this hasn't been lost on us i would definitely recommend because of her alone.She has been streets ahead of the people we spoke with at other home builders before deciding to buy this house.Kieran the site manager so far has been very helpful and reassuring with queries we have had and i trust that he will deliver on what he and Sharon have promised us.So far so good.

Pete · 3 April 2023

★★★★★ 5/5

Trustpilot

Caroline at Blossomfields

Caroline Lewis at Blossomfields has been nothing but excellent and has made the experience of buying our first house much less terrifying! We feel as though we are in safe hands and have appreciated all her advise from how to go about the deposit to the colours of our carpets! She has happily answered my partner’s many, many questions with far less eye rolling than he got from me! Always been quick to respond when we’ve reached out and has managed to be flexible around our schedules for in person meetings, even when it’s meant her working late, which is much appreciated.

BF · 29 March 2023

★★★★★ 5/5

Trustpilot

Jordan Davies is a decorator/plasterer…

Jordan Davies is a decorator/plasterer with Lovells. He has done a fantastic job in dealing with our snagging issues.All the work he has undertaken has been immaculately done - invisible repairs and clean and tidy.He is a lovely, polite and friendly person and has totally respected our home.He obviously takes a lot of pride and pleasure in the work he does.We highly recommend him.

Jacquie · 19 April 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Purchasing my first home with the amazing Hyacinth. She is very kind, friendly and bubbly. She has ensured I am in the loop through the whole process and has been extremely thorough when explaining everything i need to know. I couldn't of asked for a better person to help me through this milestone! Thank you to Hyacinth and all the team at Lovell.

Renel · 6 May 2024

★★★★★ 4/5

Trustpilot

Definitely recommended

Definitely recommend. Yes, there were few issues with the property but need to admit they were sorted quite quickly under the warranty. I would especially like to thank Simone from Oaktree Grange office and Shane, one of the building site managers for always walking that extra mile for us and trying their best to make us feel appreciated for choosing Lovell Developments. Even now Shan is our number one person to report any immediate issues and he's always on top of the case. We really appreciate it, especially knowing how buissy man he is. Thank you. X

Jaroslaw · 2 March 2023

★★★★★ 5/5

Trustpilot

Matt Russell at Stradbroke

Matt Russell at the development in Stradbroke has a can’t do enough for you attitude. This makes a refreshing change compared to other builders I have visited. His no pressure sales should be commended. Unfortunately due to family commitments I could not proceed with the plot I was considering. But I wouldn’t hesitate to recommend Matt and Lovell Homes to anyone.

Rob · 13 May 2024

★★★★★ 1/5

Trustpilot

Absolutely awful. Would never buy from Lovell again

Absolutely awful. Wouldn’t ever buy from Lovell again. Ruined our experience of buying our first home. Firstly the joists were incorrectly measured so the whole of upstairs creaked wherever you walked when we moved in. To the point it was loud cracks and could be heard the other side of the house. We had the flooring company here three times, who directly said “It’s Lovell’s fault for selling a silent floor”. It caused so much distress over 5 months. We had to have all the new carpet taken up and furniture had to be taken down. This took place over 5 months because of the back and forth with Lovell and them not being able to diagnose the problem until the flooring company eventually agreed to redo all the flooring which eventually fixed the problem. Basically he just couldn’t be bothered because he wasn’t being paid for it by Lovell. He directly quoted he doesn’t get paid for sorting it out so he doesn’t know what to do. He clearly did know what to do because when he had to try the the most difficult option, he fixed it all in one day and the issue was resolved. He was avoiding it because it’s a day of unpaid work. Carpet still not put down properly and we have lived here 18 months. He had to put holes in our skirting boards which weren’t filled or painted properly. You can still see the damage. Every time they come and fix snags they cause more problems such as dents in the shower and bath tray / scratches down the walls. We’ve had the shower tray break 3 times and holes all in the shower grout 3 times which has now caused the tiles to become loose. Obviously they were not fitted correctly. We’ve been here 18 months, there shouldn’t be loose tiles and holes in grout. This can cause mould or a leak. Front door has had to be fitted twice and we had to call an emergency locksmith out due to the locks breaking. The whole doorframe has now been replaced plus the lock mechanism.After a few months of living here we discovered deep scratches all under the top kitchen cupboards and deep scratches on the frames of the windows. This was flagged to customer service who said it’s not their problem as we didn’t flag it on the move in date.This is our first time buying a house and we only noticed them after a few months living here. What’s the point in two year warranty if they don’t correct THEIR errors? It looks like they dragged our kitchen cupboards across concrete before fitting them.The sales team also massively messed up which they didn’t hold any accountability for. We were told there was a washing machine included in the cost when we bought the house and picked our extras. We arrived on move in date to a big hole in the kitchen and they told us we didn’t specify we wanted one when buying extras. This has ruined the look of the kitchen as it’s not integrated and now we have a washing machine in the middle of our cupboards. Absolutely disgraceful. Sales team denied having that conversation with us but there is no way I would have bought a house with a brand new kitchen with no integrated washing machine. Totally ruined the aesthetic. I have to constantly chase customer service and then they send contractors with zero notice. This is disruptive when I work from home.Don’t start me on the garden and how they only patio outside of your back door. Garden is a mud pit and on a slant. Grass is poorly laid.We were sold walk ways, fencing and a pond outside our house which has become a hole for weeds and rubbish. Builders are still fixing the roads so it’s full of pot holes and tractors parked directly outside our house. Will never buy from Lovell again. Worst possible experience. They were ok when we were buying the house because they want 5 stars on NBC survey. It’s awful after that.

LAUR · 18 January 2023

★★★★★ 1/5

Trustpilot

Abysmal customer service

Firstly the spec of the actual house is lovely. Location is great. However we were made promises (verbally of course) when buying off plan that had we known to be untrue we would not have bought. When challenged after purchased all was denied and dismissed“You have the flattest plot on site! Only 3cm gradient from one end to the other. You look out over a lovely balancing pond which will be lovely for wildlife and ducks which will be great”The reality is a garden with a gradient of over a metre that slants TOWARDS our back doors. There is considerable flooding everytime there is any rain. The garden is uneven across the width as well as steep, with divots and dents everywhere making it completely unusable and unsafe. Two and a half years of polite queries being either ignored, dismissed or lied to. Customer service once you’ve signed on the dotted line is non existent. Ask for their complaints procedure? Ignored. Ask to escalate to higher management? Ignored. Spent hundreds of thousands of pounds to have no usable garden over looking a dirt hole with no wildlife and less water than the flooding by our back door. Roads still unsurfaced. Iron works still exposed. No care whatsoever. Management company fees for no one to be seen in nearly three years!

Sian · 18 January 2023

★★★★★ 5/5

Trustpilot

The service is excellent and on point!

Both Hyacinth and Olivia have been fantastic - from the start all the way up to now and I’m sure they will be once the property is completed! We had complications with our previous purchase which fell through and Hyacinth have good advice to try again with the previous seller. Things didn’t go to plan, so we came back once we heard about the plot we were interested was available. We were glad to have her service with the help of Olivia. The presentation and guidance of the showroom was wonderful. Hyacinth truly knew what she was talking about and we knew were with a professional, even today when we were choosing our kitchen and tiling, she double-checked to give us all the options available and was very kind and patient. We look forward to the excellent continued service until the completion of the property. Thank you Hyacinth and Olivia for making our experience wonderful and smooth this far!

JONATHAN · 16 January 2023

★★★★★ 1/5

Trustpilot

Disgusting Customer service

I moved into my property in April 22I noticed defects and reported them. Works were carried out and everything was fine. Recently I noticed damaged bathroom sinks and damaged sink cabinets there were bubbles on all the kitchen cabinets. Lovell have said the warranty didn’t cover damage and I should’ve reported it at handover. They are refusing to help. I explained I was busy looking after my disabled children and unpacking I couldn’t possibly notice any damage you only notice when the days go by. I felt like they were passing the buck. I’m going to Trading standards. DO NOT buy with Lovell you will be disappointed later.

Armani · 13 January 2023

★★★★★ 1/5

Trustpilot

I wanted to relocate to a Lovell home…

I wanted to relocate to a Lovell home from a current new build. The marketing suite representative put me off. They did not seem to know much about the development and told me the development had had to pause for 5 months due to issues. Not a positive sell. Before I even got to the questions I had about the home I was interested in, they told me they were very busy, had other people to call and implied I was wasting their time. They called me. During the day. While I was at work. If anyone's time was being wasted it was mine. I am not sure what house building companies are thinking? Or their sales reps. Perhaps they are thinking that they are doing such a great job for their development that buyers should be grateful for small amount of information provided. Perhaps they don't realise just how in competition they are with one another for eyeballs and footfall. Perhaps they make assumptions about who the person is and their financial position too soon in the process. Perhaps they are not ready for the well informed purchaser who has everything available in the public domain to track planning applications and conditions, company performance and neighbourhood issues, market values and risk. Perhaps they only sell to people who don't ask too many questions. What I do know is that regardless of my status I was treated with disrespect by a representative of Lovell Homes and the rub of it is, they called me and disturbed my day and left me upset for the rest of my day. House building and selling is not a robotic, automated, volumetric endeavour for the purchaser. The customer does not need to hear about how busy the sales rep is, what the rest of their busy day is like, and how the person they have called is getting in the way of their next call. Enquiring about a new home is a human, personal, emotional and community focused future investment in a house, neighbourhood and region. Even if the customer does not buy that home on that development, surely Lovell Homes wants to protect its brand overall. If Lovell read this, I am sorry I wasted your time with my enquiry about your new development which meant one of your sales reps had to call me to give me a bit more information before I booked an appointment. It won't happen again.

Joanne · 21 April 2026

★★★★★ 5/5

Trustpilot

Debbie is really helpful.

I was in touch with Debbie,all time since I saw this property and till I received keys.Debbie is always approachable and helpful and guide me properly.i approached her multiple times with my queries and she always helped me .Even if she was busy with other viewings and other works she always find time to clarify my concerns.I strongly recommend her for my friends also.

ANCY · 2 March 2024

★★★★★ 1/5

Trustpilot

Disgraceful - Telburnway

Quite possibly the most stressful experience I have ever had. Customer service is non existent. If it wasn’t for Rosanne who wasn’t even suppose to be on our development I doubt I would have had any communication with Lovell. Reserved in March 22. Our original plot was scheduled for nov/dec 22. Sold my property in July 22. By this point my build had moved to April/may 23. Was told the foundations would be in mid November. Still not in. Mortgage offer expired in April 23 and Lovell couldn’t care less to be honest. My monthly mortgage payments would significantly increase. Again this would have been an issue if they completed the build in the timeline they stated. I managed to secure another plot on the development to maintain my mortgage offer. Scheduled completion date is 21st december. We are less than a week away now and I still have no idea if I’m getting my house or not. Works still ongoing. Have been told it isn’t safe to do a home demo until the day we get our keys. I have never been on site or to see the house I’m purchasing. Total and utter shambles of a company. Everything is all smoke and mirrors. Want a dimensioned drawing to size up carpets etc because you aren’t allowed on site. No sorry that’s copy right can’t have those. I’ve never felt anything but an inconvenience to this company. It’s clear they only care about the money. Buying a new family home should be exciting and relatively straightforward. It’s not been. It’s been nothing but stress and grief. If I ever get the keys I hope I never have to deal with Lovell again.

Andy · 18 December 2022

★★★★★ 5/5

Trustpilot

Emily and the team have been so…

Emily and the team have been so helpful, and patient throughout the process so far.

Suse · 9 December 2025

★★★★★ 1/5

Trustpilot

It appears my negative review of the…

It appears my negative review of the appalling build quality, confirmed by Lovells seems to have disappeared?? Well to update, my whole roof has now been replaced by the original roofing contractor and the work is appalling. The next house to me has also had their roof replaced, but the workmanship is so bad they refused to let the original roofing contractor to finish the roof, and Lovells has engaged a new roofing contractor to completely remove the works done, everything down to the roof trusses. Yet on my house Lovells seem to want to wash their hands and try and force me to accept the shoddy workmanship! There is also an issue with the GRP dormer, which I highlighted that it was damaged, none of the professionals noticed it, it is a hole were the weather has entered for over 2 years, Lovells arranged a repair not with the manufactures Stormking , but another company, which Stormking have now advised me that any warranty on my dormer is now invalid. Lovells have refused to even acknowledge this, when you consider the dormer is meant to last 30 years plus, and the repair has been done with materials that are not meant for this type of application. Lovells are not even prepared to do an invasive investigation on the dormer, to see what damage has occurred internally! With respect to the original faults on the roof, building standards state that as my house is in a severe weather area it should be installed to a very specific standard, Lovells did not even know this standard existed, so many houses have substandard roof installations and the owners have no idea! Even building control never bothered evaluating where these houses were being built, you would be amazed to know who did the building control? I have been fighting Lovells for nearly two years, my comments here are only the top of a very big iceberg of incompetence and issues in dealing with Lovells! You would be a fool to buy one of their properties it truly will have major hidden flaws! My last review stated it has the attention of the Regional Managing Director, and I have correspondence that states the company Managing Director has given full backing to this person on behalf of Lovells. Yet the reality is actually far from the truth, ask me if I have had any formal apology or compensation from Lovells for what they are putting me through, I am 72 year old pensioner and all the stress has made me ill, my neighbours are much younger and more vociferous in dealing with Lovells and they are continually prioritised above myself in all dealings, I have proven this again and again but Lovells deny this yet just think on what I have said in my review to know the truth! An update, well Lovells having replaced the roof on my neighbours house using a brand new company, (3rd roof on now) they allowed the original company replace my roof knowing they had been kicked off my neighbours roof for poor workmanship, but still went ahead with mine, well my neighbours have found issues with their dormer's and Lovells have arranged for the manufacturer Stormking to investigate, when they have already refused my request for an investigation, and my case is fully justified. Hopefully this will give you a real flavour of owning one of their new houses! By the way all of the 5* reviews relate to the buying process not owning one! Another update, Lovells have said they will warrant the repair of the Dormer within the their 2 year warranty period of the house which on my house ends this month Nov. This is what you are dealing with if you buy a Lovells house. Further update, for those who think you are protected by any 10 year type warranty, think again! There is a distinct reluctance by any party to admit or take any responsibility, years 3-10 are an insurance, not a warranty and are very specific if you read the policy! You actually have zero protection, check the law on this you will find I am correct! Another update, Stormking have investigated the next property the other day, but as mentioned Lovells have refused to allow them to investigate mine even though onsite. Well yes there are problems with the dormers, but Lovells are doing their best to hide the issues as they don't want other householders knowing the truth about the poor construction of their homes. Update last night the temperature in my bedrooms dropped to 13°c with the central heating on and Lovells clam they have fixed the problems and won't do anymore!

Michael · 28 November 2022

★★★★★ 5/5

Trustpilot

Our experience with Emily at the Leeway…

Our experience with Emily at the Leeway has been a really enjoyable experience for buying our first home. Any queries we have Emily has been prompt with getting back to us and making the experience as stressless as possible. We would highly recommend this level of service to anyone looking to purchase a home.

Rebecca · 17 August 2024